WindowWorx
Caversham, Reading
(45)
Caversham, Reading
(45)
45 customer reviews
Oliver
We had a lantern and a set of sliding doors installed at our property in Henley in April this year. The job itself was quite good, all completed in a week, with good communication.
However, upon completion of the work we realised the installers had damaged our natural oak floor during installation. We raised this with WindowWorx who sent their General Manager to take a look. He verbally accepted liability and followed this up with an email, again, accepting liability. WindowWorx went ahead and got a quote for the repair work which was £2,500.
Following this, the owner of the business asked to come and have a look himself, so we welcomed him in. He immediately started talking about getting the insurance companies involved to figure out whose liability it was, which was odd, as we'd already established this.
Needless to say their insurance company sided with their client. They fabricated a story about us damaging the floor ourselves, with no evidence whatsoever. They carried out zero due diligence, they didn't even visit the property, they just palmed us off. We have evidence by way of photographs that the floor was undamaged before they carried out the work, and damaged once completed.
We took legal action against WindowWorx (this is their trading name, the limited company is actually First Direct (Kingston) Ltd) at significant cost to us, but again, we were palmed off with the same letter we'd received weeks prior from the insurance company.
It was simply too expensive to continue perusing the matter in the courts, so we just had to walk away with a massive loss and a damaged floor.
These people are not kind, they're not honest - they are deceitful and they lie. I would avoid them at all cost.
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Bob R.
When I could get a hold of Stanek to repair a tear on a window screen. Because they had repaired a window for me last year, I contacted them, told them of the problem. Trevor came out, inspected the damage, gave a verbal estimate and we arranged for the repair. The repair was done today. Trevor completed the repair within 20 minutes. His knowledge of the issue was superior & was fast & efficient. More...
Sarah Rackstraw
After a recommendation from a friend we chose Window Worx to fit some French doors for us. Compared to other double glazing companies we've had experience with in the past, their customer service is excellent. We wouldn't hesitate to use them again. More...
Peter Rodgers
We arranged a callout to repair what appeared to be a broken window mechanism. The technician arrived exactly on time, had a look and pointed out it just needed lubricating! He sorted out that window, showed us how to do the others and didn't charge us a penny. Not exactly brain surgery, but I was impressed with the level of service. More...
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Brian Moore
Fantastic company to work with. They really know their products and offer an excellent service. Highly recommended.
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Ramon Oneil
One pain of glass needed for our balustrade, very cheap price, delivered in one week
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Victor Rosa
I have had various things fitted by Window Worx the fitters have always been on time, polite and gone above and beyond to please.
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Mark Flowers
Very good, friendly, helpful and reliable company. Came to measure up for a new back door quickly. Wasn’t in a rush to get it done so didn’t mind waiting for fitting.
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Robert Jackson
Good job, very pleased with results.
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Thomas McCoy
Just had our window replaced for a set of doors. We are absolutely delighted. Nothing was to much trouble.
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Franklyn Susannah
Used this company to provide and install double Bi Fold Door last 30 August. Work required the existing window and wall removing which took 2 days to install. We can only fully recommend the excellent work completed to the highest standard. More...
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Danny Rose
Rated highly for: Quality, Value, ResponsivenessHappy with the new Bifold and window install and service received. We use WindowWorx on developments with new build houses/flats and remain to use WindowWorx. A great team with helpful advice, very knowledgeable and always friendly. Recommend More...
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Andrew Burnett
Russ was very helpful and took the time to give good advice about bifold doors
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Mark Slater
Rated highly for: Value, Quality, Punctuality, ResponsivenessWe have a large vaulted ceiling kitchen/diner/lounge that WindowWorx glazed on three sides including windows and sliding doors. Fitting was first class and the product is excellent. Best of all is the aftercare service which is exceptional. Any problems are fixed immediately. More...
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sue bennett
Recently used windoworx for bifold doors and new window which was broken. Really efficient and quick service. Chanelle in the office is very efficient and professional ,always replies to emails straight away. All in all a great service and good product. Would Highly recommend. More...
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Yulma Whalley
Received our quote, very happy.
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Roland Russell
Replaced the Windows and doors to our home. We have noticed a huge difference in sound and heat Overall very impressed.
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Mike Caudill
Service and quality that makes them well worth searching out. Reasonably pricedand believe me the professional service from quote to installation was refreshing.
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Jeanine David
Good range, good value, friendly service, no complaints.
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Rachel Stephens
Just had my Windows and doors replaced what a fantastic service the workmen work so clean and tidy carnt praise them enough. Give them a call you will not regret it. More...
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William Bumgarner
Once again Window Worx have delivered above and beyond what we asked from them. They represent really good value and above all a really quality product.
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Carney Noble
It's the second time we have used Window Worx and we would 100% use them again. And again. And likely another time :)
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Harvey Boyd
The team turned up and installed all of the windows really quickly. We are really happy with the quality of the windows and would highly recommend this company.
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Casey Mathis
Absolutely outstanding job our house not only looks brand new but we are likely the most trendy looking house in our street. Big thanks to Window Worx.
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Lily Connolly
I cannot recommend Window Worx enough. All of the windows we have had installed area absolutely fantastic and the team who carried out the job turned up on time and were smartly presented. They are an all round great bunch of people and I highly recommend them. More...
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Kasey Rodriguez
We just wanted to say a big thanks to the WindowWorx team for our new windows & conservatory roof. Our home has taken on a new look completely and the quality of workmanship is outstanding. Highly recommended.
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Evelyn Daniel
Found this company locally and I have to say from the moment we walked in we had an excellent feel about them and the delivered product did not disappoint. Friends and family can't stop raving about our new windows and we have to agree! More...
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Kian Bull
The service from WindowWorx has been nothing short of excellent. 5***** really dont describe how pleased we are with the servicve. They are super efficient, arrived on time and carried out the work to the highest standard. The windows we wanted replacing were hard to find and we were not sure if we would even be able to source them. WindowWorx found and installed the same model and our home is looking as good as new. More...
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Allardyce Obby
Great job from start to finish. I had nine windows replaced and the level of workmanship is at a high quality not to mention the excellent customer service throughout the whole process. I am 100% satisfied with my new windows and recommend WindowWorx! More...
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copper nori786 zara brina
The best thing about it was I got it done for an unbeatable price. 5***** service without the 5***** price-tag.Zara x
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Auguste Thavercuris
Let me start by saying a big thank you! We really cannot fault the service provided. We phoned around did our research and simply chose the best company available. Highly recommended as we have done to family and friends. More...
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Phillip Mcmeen
Absolutely fantastic service from start to finish. Everything was clearly explained and the finished result was exactly what we wanted. It was so nice to be kept up to date all the way through the process and I would highly recommend WindowWorx who are looking for outstanding customer service and an excellent quality product. Thank You.Phillip. More...
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shoiab akter
Could not have asked for more and we would definitely use again.
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lakshd pqowu
We wanted to update our windows but were not sure what the value of the latest double glazing technology would be or if it was worth it. WOW we were blown away the quality of the windows is a million miles above what we had installed 10 years ago and they look like they will last a lot longer!Very pleased with all aspects of the service provided, thank you. More...
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neddo66
A great place for windows
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Dave Jones
Fabulous 6 leaf bi-fold doors with integrated blinds. There were a few niggles along the way, largely out of their control, but WindowWorx worked promptly to fix them to ensure we were pleased with the end result, which we certainly are. Would certainly use WindowWorx again. More...
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Sara Vallender
Window Worx installed new grey upvc windows, glazed side door, and large aluminum sliding doors, plus a new enclosed porch to our 1920s house. We love the finished result. Window Worx have great products and the finished result is very good. We had a few installation issues, which Window Worx resolved. The office customer services team are friendly and helpful. More...
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Angela Walsh
After several minor problems, that were quickly sorted out by the team, I am very pleased with the final result of the installation of several windows and two sets of French doors. It has completely changed the look of my 70's style bungalow and I am delighted. Thanks to Dave the sales representative for his patience when I changed my mind two or three times about colour and style of the windows. Channelle for her help with the problems. Mike who carried out the final "snagging" of the job, the fitters and Kevin the surveyor. Many thanks More...
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Linda Norman
I contracted WindowWorx to replace all the windows and doors at our property in Camberley, Did my research and checked the reviews, hesitant at first but after a very informative telephone conversation and meeting with their Sales I thought i'd give them a try. I'm glad i did, first class from start to finish and i would recommend this company to the highest level, Price, Quality and Service 5 stars More...
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R Dixon
prompt and efficient service. great quality and design of door. excellently and tidily installed. highly recommend.
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Richard Brookes
Window Worx was recommended by my builder who uses them all the time, thoroughly delighted with all products installed, good selection to choose from and very knowledgeable sales team. House looks stunning now and chuffed with the whole project More...
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Leslie Somerville
Bifold door and Lantern fitted, good service, excellent quality.We had many conversations with their sales team regarding our products, we were made to feel welcome every time and nothing was ever too much trouble. Installers were clean, quick and fully informative in demonstrating our products.Overall very happy More...
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Paul Makin
WindowWorx were recommended to me by our builder. The whole process was professional from start to finish. Dave in Sales did a fantastic job of explaining everything, and making sure all designs looked right and in keeping with our property. The lads that installed were also brilliant making sure everything was clean and tidy afterwards. This is a very professional and trustworthy company and I have already recommended them to family and friends. More...
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Carol Shuman
Fitted Bifold doors, a lantern and 2 windows in my extension, recommended by my builder. Very flexible about schedules and I found them all reliable, honest and all with good technical advise for a non-standard fitting.
Communication was great.
Recommend highly
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Dan Thomas
We just wanted to say a huge thank you to WindowWorx for the amazing job they have done on our windows, bi fold and lantern. We always knew it wouldn't be easy due to the configuration, style and shape of product, not to mention the short time frame we gave you as we wanted it completed before Christmas. We were sceptical to say the least when your sales rep said it could be done. Each and every one of your team excelled, from the surveyor to the fitters to the after sales, thank you again, would recommend in a heartbeat. Dan and Joanne More...
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