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Westside Massage

Grand Rapids, Michigan

(80)
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Reviews (80)

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5/5

80 customer reviews

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2 February 2021

Very frustrated with the customer service. In Jan 2020 I purchased a Groupon for a couples massage, scheduled an appt for Feb 2020 only to be contacted by the owner saying they had to cancel my appt due to reasons out of their control with a masseuse. I understood and asked if they would extend my Groupon and Ursula, the owner I assume, said they would gladly work with me. Fast forward to now when after multiple times of calling trying to schedule the massage I finally got through to someone who said they no longer work with Groupon so I should call them to get a refund. This is unacceptable and very poor customer service. Under normal situations I would be more understanding, but when YOU cancelled my appt and now won't allow me to reschedule is very unprofessional. I hate writing bad reviews, especially when small businesses are struggling to stay open during this pandemic, but I could not let this go unaddressed. More...

22 October 2019

I’ve been going to this location for sometime now and I’m very happy with the friendliness of the staff the thoroughness of the work in the atmosphere

Reviewed on Google Maps

14 October 2019

Literally just left from my massage less than an hour ago and had to write this review! After doing hours of research I found Westside Massage and called, Ursula who was able to get me an appointment with John. This was by far the BEST massage I've ever had in my 31 years on earth. The vibe of being greeted by John, the room, the HANDS of John, the conversation, and the ending with talking and meeting Ursula. If you're looking for the place then stop because this is it! Seriously the vibe and the techniques that John used are out of this world! Dont just take my word for it... Experience it! Local business who is giving back as well. Thank you so much guys! More...

Reviewed on Google Maps

8 August 2019

Realy loved this spot. The peeps who work there are great and very accomodating.

Reviewed on Google Maps

1 August 2019

They provide an amazing and welcoming environment. Their hands on couples massage is a great date idea, and their massage therapists are friendly and do a fantastic job. Plus, who doesn't want to get a massage in an old bank vault? You'll feel like a mob boss! More...

Reviewed on Google Maps

29 June 2019

I love this place! They do great work with making my back feel better. All the therapists are amazing, Ive had a few different ones, and are very attentive. Best place in town.Camden

Reviewed on Google Maps

29 June 2019

I was having trouble with a sore shoulder so the massage therapist did a medical massage on my pressure points. I felt much better by the time I left and had better range of motion. Great calming atmosphere too. Highly recommend. More...

Reviewed on Google Maps

29 June 2019

Good atmosphere, soothing relaxing, staff very pleasant, you leave wanting to come back

Reviewed on Google Maps

29 June 2019

I found Westside Massage through Groupon. Rena did a really nice job on the massage, and the staff is very kind. Thank you for a great experience!

Reviewed on Google Maps

29 May 2019

Very skilled at getting out the knots, courteous.

Reviewed on Google Maps

22 May 2019

Due to a recent move back to GR from ATL, and a pilates class,  my shoulders and neck were riddled with pain and knots.  John took the time to understand what I needed and focused on working these areas.  The room, table and overall environment is inviting and VERY comfortable.  Met Ursula, the owner, a kind spirit.   I felt instantly better and had a tough time moving out of the nest of warmth after the massage.  A lovely experience.  Gratitude. More...

Reviewed on Yelp

16 May 2019

Did a couples massage with Rena. She was amazing; very friendly, respectful, and knowledgeable enough to both give and teach a massage at the same time. We loved our experience at Westside Massage! More...

Reviewed on Google Maps

9 May 2019

The most theraputic massage I've ever received! My masseuse knew exactly what to do to help align my hips, which felt incredible. Highly recommend!

Reviewed on Google Maps

2 May 2019

One of the best deep tissue massages that I have ever received. Soothing and refreshing. Walked in with terrible back and hip pain and walked out feeling amazing. Would highly recommend.

Reviewed on Google Maps

29 April 2019

Very quaint place, wonderful therapist! Was very attentive. Definitely would go back again!

Reviewed on Google Maps

31 March 2019

I visited West Side Massage with my daughter for her birthday and she got a massage with AmandaNot only is the place very pleasant and relaxing but all the staff is totally friendly and welcoming. The massage was 1h and Amanda was super professional and patient. She showed how to perform a massage which was really interesting :)Totally recommend West Side Massage and we will for sure come back! More...

Reviewed on Google Maps

31 March 2019

Had such a great experience for my first professional massage! Such a calm and inviting atmosphere. Would highly recommend John - explained everything thoroughly and now my shoulders/back are feeling way less tension!!

Reviewed on Google Maps

31 March 2019

I had the chance to experience my first massage here done by Danielle. And it was AMAZING. Danielle was very attentive and made sure she knew what was bothering me so she could spend more time in those areas. I feel much better, almost lighter. The space itself was very clean and had a cozy, comfortable atmosphere. Such a welcoming environment! And at the end, Danielle showed me several stretches that I could do at home. It's very clear that she enjoys what she does and gives 100 percent with her customers. I cannot wait to come back for another massage! More...

Reviewed on Google Maps

1 March 2019

I have been to a couple of different massage places around GR and I have to say this was the best! The staff was incredible and very personable. They made you feel at home and made sure you were happy. Love supporting a locally owned business rather than a chain. Highly recommend to anyone thinking of getting a massage in the Grand Rapids area. More...

Reviewed on Google Maps

1 March 2019

I went to Westside Massage for a prenatal massage. I've long suffered from sciatic nerve pain, and it's only intensified in pregnancy. Danielle was my massage therapist and she was INCREDIBLE. She was waiting at the desk, welcomed me, and showed me where the massage would be taking place. She was kind and thorough and made sure to take time to ask me what was really bothering me physically and stopped periodically to make sure I was comfortable. I felt welcome and very well taken care of. It was clean and relaxing inside, all the staff were very warm and welcoming, and the whole experience felt very personal and calming. I will definitely be going back! The owner is easy to get in touch with, extremely knowledgeable, and deeply invested in our community and its wellness. I highly, highly recommend!! More...

Reviewed on Google Maps

28 February 2019

First time ever getting a massage and I was a little leary on the whole experience. But I was blown away from the moment we walked in the door. We were greeted by John and Danielle and immediately all my worries went away. Danielle was amazing and focused on my hips where I have the most pain. She even taught me some stretches to continue to ease the pain. From the moment we walked in the door to the time we left, we were comfortable and felt like family. I will be back and will be recommending them to everyone I know! More...

Reviewed on Google Maps

28 February 2019

John was the man! My back feels great! I WILL be back again.

Reviewed on Google Maps

28 February 2019

Always great service

Reviewed on Google Maps

28 February 2019

Did a hands-on couple massage with John and it was great! We learned so many awesome techniques to bring home! John was super informative, friendly, funny, and kind! Will be back for more!

Reviewed on Google Maps

28 February 2019

Very relaxing environment

Reviewed on Google Maps

28 February 2019

The piece & tranquility of the building is amazing the owner Ursula is a priceless gem highly recommend this establishment

Reviewed on Google Maps

28 February 2019

Always great service.

Reviewed on Google Maps

23 February 2019

Have been here twice already. I've seen two different massage therapists (Danielle and Amanda I believe). Loved them both! Ursula the owner is great, and after having a mix up with Groupon she was very helpful and able to accommodate me. Would recommend!! More...

Reviewed on Yelp

30 January 2019

Westside massage is fantastic!!! I'm a cheap person and I went 2 times in 2 weeks - worth every penny!! Ursula runs an incredible business, John has *fantastic* hands, and they both provide such great energy to be around. I cant rate them highly enough, or this place of business.My husband and I did the couples massage and it really was great! We each had our own time receiving a massage and had time to learn how to give one, very personalized. The second one I had was a deep tissue massage and I feel like a brand new person afterwards!If you have any doubts about this place, they're alleviated as soon as you walk in.I'll definitely be back! More...

Reviewed on Google Maps

29 January 2019

Friendly, professional and extremely knowledgeable staff. Worth every penny and buying a package is more economical without a lot or rules or red tape. The rooms are very nice, clean and the entire vibe says “relax” plus they reach out to the community too. Wonderful!! More...

Reviewed on Google Maps

29 January 2019

A great atmosphere- my girlfriend loved it and we'll be back again

Reviewed on Google Maps

29 January 2019

Great prenatal massage!

Reviewed on Google Maps

2 January 2019

One of the best massages I have had! John was great, very respectful and very knowledgeable! He worked on the areas that needed the most help and was able to offer suggestions for stretching and other ways to decrease the tightness. I definitely will be coming again! The room was dark and calm, the hot stones were great. There was soft music playing and was offered options for next time to make my muscles less tight. This was my first massage by a male masseuse and I did not feel uncomfortable at all, it was one of the best deep tissue massages I have had! I highly recommend trying this place out More...

Reviewed on Yelp

29 December 2018

5/5! My boyfriend and I went for a unique and personal couples massage and we enjoyed every bit of it! Our massage therapist, Josh, was excellent, knowledgeable, and very friendly. We will definitely be coming back!

Reviewed on Google Maps

29 December 2018

I've had a few (6 different massage therapists) professional massages. I found Westside on Groupon- where I was looking for a deal on a good massage. From the start, Westside stood apart- I liked that I could "meet" all the staff on their website by seeing their pics and reading their profile. They are also good about responding to reviews and they had some of the best reviews. So I chose them even though they weren't the cheapest deal I found- and I'm so glad I did! All my massages have been good, but I've been looking for great. And John at Westside Massage was the best of all of them! I felt comfortable with him as soon as we met and his pressure was perfect... but he was still good about making sure his pressure was good with me. I also loved his use of a warm towel- it was lovely! I also liked the ambiance at Westside. It's a cute little hole in the wall spot that has a perfect balance between relaxing and professional. I've already gone back for a second massage :) The only thing that keeps me from going here as often as I'd like is price. The normal prices of their massages are about $70+tip -that's a bit high for me. But it is worth every penny :) All in all tho, their Groupon was a great deal and my best massage ever! More...

Reviewed on Google Maps

29 December 2018

While I have had massage at Westside since their opening, I wanted to share about a new therapist in the studio. I'm awaiting a total hip replacement to be done in January. Without my regular hip joint injections, my pain has escalated to the point of miserable. I have recently seen Danielle who is new to Westside. Through massage and distraction maneuvers, she has been able to gain enough space in the joint to keep my pain under control for up to two weeks. So now there's another very talented medical massage therapist in house. Give a call and explain your situation. From relaxtion and stress reduction to helping be your best physical self, they have it covered! More...

Reviewed on Google Maps

29 November 2018

There is not enough space or adequate words to say how much we enjoyed our experience at Westside Massage. Ursula, John and Amanda were wonderful from first contact via email to last contact to see how we were doing after the fact. They are knowledgeable, smart, kind, giving and generous souls. We felt an immediate connection and hope to be able to go back again (we live two hours away). Go see them today, you won't regret it. More...

Reviewed on Google Maps

29 October 2018

This place is legit! My girlfriend and I got massages at the same time. Amanda and John were our massage therapists, and they did a wonderful job. Highly reccomend them and this facility! More...

Reviewed on Google Maps

29 September 2018

I've tried about 5 other businesses in GR for massages, and this place is at the top of my list! The owner was very welcoming, the atmosphere was relaxing right from the get-go, and my massage therapist (Pam) had me practically asleep within 15 minutes. I will be back!

Reviewed on Google Maps

29 September 2018

I had an irritated muscle in my back that was affecting my sciatic nerve and hamstrings to the point where it hurt to do pretty much anything. My regular therapist was on vacation for 2+ weeks but John S was about to get me in on short notice on Labor Day no less. It's still a little tender but feels so much better. Plus we talked through some of my symptoms and were able to diagnose the problems I've been having. More...

Reviewed on Google Maps

29 September 2018

I couldn’t be more impressed with westside massage after my first visit! They were very accommodating to specific needs I had for a massage therapist and made a reschedule happen no problem. Ursula, the owner, is very friendly and welcoming and the building itself is clean and inviting. Amanda was so friendly and did an amazing job and I would definitely recommend her! Also, if you work at Spectrum Health you can get 20% off. Will definitely be returning! :) More...

Reviewed on Google Maps

29 September 2018

My back felt beyond repair until i met john. They got me in immediately and john is a freakin wizard. After one session i felt so much better. Had my second session today which was heavenly and booked my 3rd appointment about 2 mins into my session. HIGHLY RECOMMEND More...

Reviewed on Google Maps

29 August 2018

Very cute, quiet, and relaxing space in an updated building on the Westside. I had John for my visit and he did a wonderful job, really focused on my problem areas and went above and beyond my expectations. Great price for an incredible massage, definitely recommend going here - I already scheduled my next appointment! More...

Reviewed on Google Maps

29 August 2018

I highly suggest this place if you want a really good massage! More specifically John! He is great at relieving tight muscles and the everyday aches! I already made another if that tells you something! More...

Reviewed on Google Maps

29 August 2018

I feel incredibly relaxed after my experience. The massause, John, was incredibly informative and his hands are gifted. The CBD oil was amazing. You have to check this place out!

Reviewed on Google Maps

29 August 2018

Excellent experience. I appreciated the soothing atmosphere and professional expertise. I was so lucky to meet Ursula and find out about Westside Massage. My session was with John and he did such good work, easing sore muscles and providing wonderful overall relaxation. I scheduled another session and anticipate being a regular customer. John also demonstrated a quality that I find wonderful in discovering a new business. The commitment of people working together, loving what they do and providing a valuable service is precious. This is a gem of a business. More...

Reviewed on Google Maps

29 August 2018

I had a reiki session that was very relaxing and soothing. They made the atmosphere calming by having nice smells and music when you enter. Would highly recommend.

Reviewed on Google Maps

29 August 2018

Wonderful place filled with wonderful people. Everyone there was so warm and welcoming. The massage I received was absolutely incredible. I will definitely be going again :) More...

Reviewed on Google Maps

29 August 2018

I had a great experience with fantastic results.

Reviewed on Google Maps

29 August 2018

I had a phenomenal experience. Clean atmosphere good smelling, soothing feeling. I suffer from chronic migraines, I had John as a masseuse he did excellent, very friendly personable great bedside manner, professional. I will definitely be going again.

Reviewed on Google Maps