WebCreationUK

WebCreationUK

WebCreationUK locationTrowbridge, Wiltshire

(41 Reviews)

Top UK web design company. Our services range from professional website design to online marketing & web hosting. We keep the prices low while focusing on good customer service and a high quality service overall.

WebCreationUK Reviews

WebCreationUK Reviews


Review of WebCreationUK by Karyn Ferguson
5 17/05/2018 Karyn Ferguson

We've got so many compliments about our brand new website! Our management loves it, our client love it & our internal IT team loves the functionalities and how easy it is to change stuff on it. We have a few more projects to start with webcreationuk and we'd have no hesitation in recommending their web design service to anyone looking for a professional company.

Review of WebCreationUK by Jaclyn Shannon
5 13/05/2018 Jaclyn Shannon

Very impressed with Webcreation's approach on our project. They have an amazing development team that would do anything to make a (fussy) client like myself happy. Well done! :)

Review of WebCreationUK by Kar Yee Cheung
4 07/05/2018 Kar Yee Cheung

I would highly recommend the website design service at WebCreationUK as they helped to create a great website for our new business. They were quick to respond and followed up on all of my queries efficiently, creating a website which matched our vision, without having to make too many changes.
We also used the content writing service, which in retrospect may not have been required as I wrote most of the content myself, but that was my own fault for getting too involved.

Review of WebCreationUK by David S.
5 04/05/2018 David S.

Having read so many reviews for them, I was a bit apprehensive to using their services. Few months later I have a shiny new website, a fantastic logo and a great seo team working on my key terms for Google. Very satisfied so far!

Review of WebCreationUK by Alison Holland
5 03/05/2018 Alison Holland

Great company with endless enthusiasm for each job. We've really enjoyed working with them on our website and we're very happy with the end result!

Review of WebCreationUK by Jessica Stephens
1 02/05/2018 Jessica Stephens

Unbelievably awful. I have just transferred our site to a new provider after three years of intense frustration. They cannot manage a simple request. This is how I summarized our relationship for them:

Me: Please change the background of the page to blue.
You: As requested, we've changed the text on the page to blue.
Me: No! I said change the background of the page to blue. You've changed the text.
You: Yes, you said change the text to blue. Your ticket is now closed.
Me: No, I never said anything about the text, I said change the page background.
You: Please submit a new ticket.
Me: Please change the background of the page to blue and return to the text to its original black.
You: Don't understand - can you please do a screenshot of what you want us to fix.

- Two months later -

Me: You've now deleted half the text on the page, the background is orange and your developer says I'm being difficult.
You: Would you like to renew your hosting with us?

Review of WebCreationUK by James Cooper
5 02/05/2018 James Cooper

It has taken a bit longer than anticipated but the website Webcreationuk have redesigned is so so so much better than the previous version.
Thanks
James

Review of WebCreationUK by Tracy Giles
1 26/04/2018 Tracy Giles

Avoid at all costs. Big Mistake.!!! I engaged this company 7 months ago after having a conversation with the sales team who were very polite and seem to know what I was looking for in creating my website. I thought I would be dealing with uk web developers but this was not the case. The work is shipped to India and so far have had 3 developers on this site as clearly the first 2 did not know what to do. The frustrating part is that your phone calls and emails never get returned or replied to. They are abrupt when they talk to you. I have been passed from pillar to post in the project managing department. They promise the earth when you engage the company and you are left with frustration. My website looks worse now than it did 3 months ago and still not finished to a standard of reasonable use. I have kept all emails from day one and I am glad I did as they tried to pass the delay on to myself. Legal Action I think !!!

Review of WebCreationUK by Sue Lee
1 18/04/2018 Sue Lee

AVOID!!!! I am so upset that I have to give this 'company' a 1 star review lol. But needs be if you want to make a review. I had the misfortune of coming across this 'company' in late 2017 whist doing a google search. FIRST MISTAKE!!! Unfortunately all the web designers are based in India and web creations is the middle man for said web designers. This dynamic is less than helpful. Quality is clearly not at the forefront of this 'company's' agenda and as a result I am left less than happy with the outcome. I have had to pay another web designer to rectify the many issues I have had with web creation and have incurred extra costs as a result. I have been shouted at by web creations employees who are inadequate at best. I am currently now in a position where my phone calls, emails and letter correspondence has not been returned. These 'people' are a bunch of clowns and my advice to any self respecting business owner is to avoid this bunch of fraudulent thugs at all costs. They promise heaven and earth yet deliver nothing close to it.

Review of WebCreationUK by William Curt
5 12/04/2018 William Curt

I know my trade inside and out but could never understand how to get more clients.

Webcreation sorted this out and my decorating business is booming.

Great looking site, shows my historical projects and tells them how to get hold of me.

Well pleased. Thanks webcreation

William

Review of WebCreationUK by Steven Ruddy
5 12/04/2018 Steven Ruddy

Having had a rather frustrating experience with my former “local” web development company, I am pleased to confirm WebCreationUK were in a different league and the corporate site is now complete.

Since we are already a well-established firm, the site needed to be right and our branding / Google footprint carried across without any dilution.

What made me choose WebCreationUK was firstly their knowledgeable sales team, who refreshingly were not simply trying to sell to me but rather helped educate me.

After a few chats and exchanges of emails I placed the order.

Within 7 days I received my initial design drafts and to be completely honest, they were a little off what I had in mind. However, other ideas came my way a few hours later and “wow” they were spot on and I subsequently signed off the design to allow WebCreationUK to proceed with the coding.

Having little experience of what coding entails I placed my trust with the WebCreationUK development team.

I need not have worried, since I received timely updates and had excellent support from their dedicated uk team, which really helped ensure information flow was always top notch.

I was extremely pleased to see that the various Google elements were implemented without any reminders and a full stress test carried out prior to the website going live.

Working with WebCreationUK was a pleasant, stress-free experience and I would whole heartedly recommend WebCreationUK to any company who wants to have a ‘proper’ website, which you own and ranks well.

Review of WebCreationUK by H Windsor
1 10/04/2018 H Windsor

DO NOT TOUCH THIS COMPANY! Just a few web searches will reveal how many customers they have ripped off, Myself included. No doubt the reply will say they have no record of working with me like they have done with most poor feedback. Do your homework people. There is a massive thread on UK business forum ( one of many forums) which has hundreds of customers who have been ripped off. This company outsource everything to India ( not an issue if they were using educated and qualified web developers. Instead they exploit cheap labour and use people without any background in web dev. You have been warned!!!

Review of WebCreationUK by Tight Fall
1 23/03/2018 Tight Fall

Really poor customer service, don't even go there. Website was developed by second rate Indian Web developers

Review of WebCreationUK by Jack Godfrey
5 03/03/2018 Jack Godfrey

I was very satisfied with the service. They've worked with me closely and diligently to develop our website. They've done a terrific job. Five star recommendable!

Review of WebCreationUK by Freddie Allan
5 01/03/2018 Freddie Allan

The staff are very knowledgeable and extremely helpful! I would recommend it, to all my friends and families.

Review of WebCreationUK by William McDonald
5 28/02/2018 William McDonald

My experiences left me very pleased, will definitely recommend to all my friends.

Review of WebCreationUK by Aroon Benning
1 19/02/2018 Aroon Benning

Worst company ever!! Stay well clear 1 year of going back and forth gave up in the end

Review of WebCreationUK by Adelle Swingler
5 16/01/2018 Adelle Swingler

Diana from the seo department is the best project manager I have ever worked with. Great service & results for my website. Would recommend!

Review of WebCreationUK by James Brown
1 09/01/2018 James Brown

Their webcreators left spanish text from there templates throughout the website!!! After completion. Links were not working and the customer service are rude and do not care. Found out they the webcreator are based in india and speak little to no english. Not bloody happy

Review of WebCreationUK by carpet shop
1 06/01/2018 carpet shop

Worst Company - Customer service extremely poor. The website would go down - every week -almost 2-3 times. Constantly on the phone to resolve this. Always being told Server is Down. But Ironically their website is not effected. Paying thousands of pounds to optimise the website & have employed people specifically for the website- now paying for optimising for a website that does not work. And have staff waiting around for the website to upload again. Extremely poor service. Would not spend money with this company.

In response of web creation: It has been our staff & myself that have continually needing to contact your company. Website has been live since September 2017- and still issues with everything. From filter not working, to constantly having the website down.

I would not recommend any business to deal with this company. As you would expect to take over a 6+ months for the website to be still not working properly. Response from their website designer after 2 days.
Ironically after posting this review I have received missed calls from the company- whereas they are extremely poor in returning any phone calls regarding the website.
Very fickle of web creation to think 'Server' going down is minor. People livelihood depend on traffic to their website. - Therefore I would not recommend anyone to this website design company.

This review & others left via other social media channels will not be removed till issues raised are resolved. Each time the 'Server' is down- A review will be left on every social media site. As my staff will have nothing else better to do than this. As we will have to wait for the website to be reinstated.

Review of WebCreationUK by jonathan copeland
5 06/12/2017 jonathan copeland

Been with webcration for many years and have always had excellent service. can always get hold of them and when there is a problem they fix it in timely way. Very happy

Review of WebCreationUK by Website Research LTD
1 28/10/2017 Website Research LTD

websites featured on their website don't look anything like actual websites that they create for their actual customers!
Lots of bugs in the websites they create.
Graphics are not up to par.
eCommerce websites are very disoriented.
confusing to navigate and complete forms.
1 star out of 5.
we will review again in a year, please improve!

Review of WebCreationUK by Cristina Martins
1 24/10/2017 Cristina Martins

Website started to be built in March, we are in October and the website still not working properly. Gross mistakes such as showing your company with an UK address somewhere in United States, instead of informing the name of the company, they write the latitude, we are unable to write directly on Dashboard when you upload products, you write it first in a word sheet and then copy to the website, then you are able to write directly on the product page, sudendly you start to write in Russian, some pages randomly do not allow you to upload pictures. I could go on and on and on.... I've been calling for 6 months, huge phone bill and still issues to solve. Website developer incompetent, asked to change, they didn't allow it. Really bad,bad,bad. You pay but you are not able to do anything to get a better service. Project Manager useless as I was told numerous times that Manager will be updated. If you want to call all the time, loose money,being unable to use your website, THEN USE WEBCREATION
Unfortunately I need to call them today again to follow up my call from 1 week ago as they did not solve any of 5 issues mentioned on that call. If you quick enough reading this review(if they publish it!!!!) you may be able to see some of things I mentioned.My website is thehealing corner in UK.
I gave 1 star because there is no option to give a minus rate.

Review of WebCreationUK by Jamie
1 27/08/2017 Jamie

Let’s start at the very beginning from when I got an original quote.

I initially put myself in contact with WebcreationUK as I had spoken to the company previously and was happy with how my questions were answered and the reviews I had read up, always a good start.

I spoke to somebody in their sales team who gave me quote which we weighed up against a lot of competitors to see who could offer us the best price and service for our needs, their quote came up on top for price and service, we thought that’s great let go ahead.
Then suddenly, no reply, and Darren sends us an email as the current sales member we had been talking to is now off and our quote has doubled due to the “complexity” now OK, that’s fine, providing we get the job done we didn’t mind spending the extra 2 thousand pounds on top of the original quote, as I appreciate this wasn’t a normal website and I would rather pay a bit more to ensure it is done right.

This is when things started to go downhill…

The communication from the developer has been pretty horrendous since the first email, to start with we got an email requesting a load of info/photos and all the rest of it which was sent…no reply. We waited, no reply… I sent an email to check that my email had been received as it was quite lengthy and I wanted to ensure it had been read and if any doubt I could clarify, a response asking for something else no mention whatsoever of the original email.

Since then communication has still been terrible, the bespoke part of the website has had me a little nervous from the start, now every time I ever asked about this I get told “I need some time”, well, when that was the only question in my email. As I sent a variety of questions to the developer, around 4 or 5 questions and the one’s he didn’t want to answer he deleted and only replied to the ones he wished to.

Originally, I was quoted 7 weeks for the website to be completed, now, that seemed like a very short time frame to get what we are asking for done. However, I thought well, if it goes over slightly it isn’t the end of the world, I’m quite an understanding person. Yet here we are over twice the allotted time since we first started and what do we have… not a lot.

Now, things did start to look good when our bespoke element was actually mentioned, we might see the part we have been waiting for this whole time (wohoo!) oh wait, no. we were sent a website plugin which was to be put on our website at the grand cost of $24, so essentially it was looking like we were going to pay four thousand pounds more than a standard e-commerce website for a $24 plugin, well $120 if support was purchased.

I was later told that this wasn’t the case and they only sent that over to question if the functionally was what I wanted.
I requested 95% of the features plus a few extra, yet the application they built so far only has around 4 functions out of about 50.

Now I appreciate some custom coding would be needed to integrate it, but still seemed a little steep…However, it didn’t meet the main requirement we asked for so back to the drawing board, and told “I need some time” since then I have heard nothing.

However, I have already been told some features can’t be done on the bespoke application despite it being in the original document.

Also, whilst all this was going on, I was sent the content writer information, as I’m quite busy I thought that will save me a few hours. How wrong I was, not only am I another couple hundred quid worse off, it actually took me longer to re-write their content, I believe I sent the “content” which was basically the word “legendary” 50 times with a few spelling mistakes and a section on how we service people. As you can imagine. Still not happy.

But, as you do in business, we picked ourselves up brushed ourselves off re-wrote the content, quite basically as I thought I would re-write it in full when the website is handed over as it’s quite hard to make little changes when I only get a few replies then the developer disappears.

When I question any of this I’m told to refresh the page using Cntrl + F5, now I appreciate browser cache doesn’t always clear correctly, so I navigated over in an incognito window as this stores no cache, still the same. Used a PC that had never accessed the website, still the same.

Now a lot of the above was sent over to WebcreationUK, and they picked up on it and mentioned they’re looking into, enters Tim, a senior project manager from WebcreationUK, who after all this actually called me up and said “I’ve got some good news for you to make your Monday better, we are going to finish your website” Is that some kind of joke? They actually just called me and told me they’re going to do what I paid for… well yes… I didn’t really need that clarifying.

Now, Tim, the senior project manager, to give you an idea of this guy’s attention to detail, he has probably now sent me over 20 emails maybe even close to 50, with my name spelt wrong in every. Single. Email. Just to clarify my name, I suppose it is quite hard to spell, I mean it is 5 whole letters, Its, “Jamie”, Yep, that’s it, apparently that’s quite the name to spell, never knew how clever I was spelling it correct all these years.

Anyway, this guy refuses to believe events that happened, after I complained and this is when it gets really funny, this is the reply I got:

- If the tool cannot be completed as you require, (although this is not looking to be an issue as per the developers recent comments on the matter), then we would be happy to .zip up all site files and database work and send this over to you so it can be worked on elsewhere. In that instance, we would be happy to zero the remaining balance on the contract so there would be no final payment to make.

That’s right, they want to zero the balance on my account, how sweet, I’ve paid just under 3 thousand pounds and they want to give me a zip file in return, I honestly don’t know how the world could function if everyone had that level of generosity.

I replied and stated if this isn’t sorted I will be getting a lawyer involved, to which he called me and asked me “I don’t understand how things have come to this”, Well, Tim, let me give you a nice long list shall I.

No reply from emails.
No communication.
Presenting me with something utterly ridiculous.
And then the big one, 3 grand for a Zip file.


Now after all this, I suggested something incredibly clever, well if they charge a grand for an ecommerce website, and my first deposit of a grand is non-refundable wouldn’t common sense have offered me to finish the website and refund everything after the main deposit and build the website without the bespoke coding, to which they replied, “I suppose could do that” I do not however want to do that, I’ve already wasted 15 weeks dealing with this company I want what I have paid for finished.

I feel I have been nothing but reasonable and patient with the developer but fed up of chasing for updates and getting the same reply “I need some time” or no reply at all, all I want is some feedback an update on progression or if it is actually ever going to get done. Because if it isn’t I would like to save everyone some time and cancel the project, if what I have asked for cannot be done I don’t want to waste any more time chasing for something that isn’t ever going to been delivered.

Now at the time of writing this the website is still not finished, I have been in contact with Trading Standards, Business Support helpline, who kindly passed me on to a solicitor who specialize in this, we are currently in talks with these.

I appreciate the website is still being developed. However, weeks go by without a reply. Fed up of it.

I will. However, endeavour to remove this review if my website is ever finished with what I have asked for.


Review of WebCreationUK by Karl McGrath
5 14/08/2017 Karl McGrath

Couldnt put into words how well this company have done for us i have quadrupled my sales and Diana my account manager is first class, i will be using these for my new website and all marketinf thanks again.

Review of WebCreationUK by Ivan Clarke
5 30/05/2017 Ivan Clarke

After a bit of a slow start I found all the staff very helpful and understanding as I am not an IT expert.
The site is working well and the aftercare is very good.
If you are looking for a easy to work website this is it.

Review of WebCreationUK by Nick Wakelin
3 03/05/2017 Nick Wakelin

Trying to sort out a problem with my client's website and the support is absolutely terrible. When I do get a answer (normally after 1 or 2 week's wait) the response is that 'there is no problem' and the ticket is 'resolved'. This is bad for my business and my client's business. Would you put up with it?

I can confirm that following my posting of the above review (originally 1 star) WebCreationuk contacted me and resolved the issue quickly. I have upgraded this review only to 3 stars as it would have been much better to resolve issues via customer services rather than via Google reviews!

Review of WebCreationUK by Blueberry London
1 20/04/2017 Blueberry London

I am a customer of webcreationsuk. Very poor service from webcreationsuk. I am tired of their poor web hosting and customer services. Issues are not fixed and they mark the ticket as completed. Can't wait to move to another provider. POOR POOR POOR. 0 out of 10 to webcreationsUK.

Review of WebCreationUK by Jamie
5 18/04/2017 Jamie

it doesn't get better than the guys at Web Creations. so professional yet personal. nothing was to much trouble so patient and creative.
they have a fantastic attitude to ensuring you get the best out of them. Our project manager Tim Rees never failed to surprise us with his floor less work and professionalism.

your in safe hands with Web Creations

Review of WebCreationUK by Nikki
5 08/02/2017 Nikki

Our SEO results in under a month have been quite simply amazing. Hugely supportive communication, personal interaction and attention. I couldn't recommend WebCreationUK more highly thanks for your help guys!

Review of WebCreationUK by Luco
5 07/02/2017 Luco

Very friendly and professional service! You know that you've invested wisely with webcreation.
Would absolutely recommend!
Thanks for your help guys!

Review of WebCreationUK by Marcin Machyhglgyrt65tuyjhyhhowiak
4 17/01/2017 Marcin Machyhglgyrt65tuyjhyhhowiak

Happy with design and fast replies. Very helpful. guided me throughout as I haven't got a clue what to do. :-)

Review of WebCreationUK by Isabella
5 21/12/2016 Isabella

Thanks for your amazing help and continuous effort you put for our SEO to DElight Tantric Massage.Today i spoke with Diana Rusanda and i must admit i have never ever discussed with anyone so very well prepared, both professional and warm heart lady.Absolutely she is better than the best and your team is lucky to have her in it.The trust she inspires me is the main reason to have confidence in the work all of you do for my field of work.Keep up the high level of selecting your team and i believe that Diana Rusanda is setting up a very high standard there.MERRY CHRISTMAS every one!Enjoy it from the heart!

Review of WebCreationUK by Jason Grant
5 21/12/2016 Jason Grant

Very satisfied with the SEO results in the first 3 months. Close to page 1 for very difficult terms and the technical team are extremely helpful with all questions I throw at them. Will update in the new year.

Review of WebCreationUK by Liam McNeal
5 04/11/2016 Liam McNeal

My web project

Extremely happy with my new website and what I received for my money from WebCreation UK. Maria (my designer) was very patient and helpful with all my requests - highly recommend her and her team!

Liam

Review of WebCreationUK by Jacob S.
4 03/11/2016 Jacob S.

Webcreatiouk built 4 websites for our business. Communication can be improved but overall impressed with what they delivered.

Would definitely recommend them.

Review of WebCreationUK by Dael Links
2 Dael Links

Really not pleased with the service and speed of website creation

Review of WebCreationUK by Marcus Lyons
5 Marcus Lyons

A great service ,very helpful and understanding to my needs .
If the business grows would be happy to use them again.
Thanks for everything

Review of WebCreationUK by Paul Butcher
5 Paul Butcher

Done it again great work again all I had to do was give a few words of content and it is as if they know my business would defo recommend

Review of WebCreationUK by Anna White
5 Anna White

The Social Media Team are awesome. In particular Jodi Millard who is first class. She took the time to understand my business, and then worked with me to represent my business values, my ethics and my interests in an authoritative, compelling and informative social media campaign for the last 5 years.
If you want good social media expertise - this is the place to come.

Review of WebCreationUK by Paula Wilkes
5 Paula Wilkes

I would like to thank Alexandra for the work that she has put in whilst writing some of the content for my new website, truly excellent. She has understood that I want my website to be friendly and not too formal but still professional. Big thank you.

WebCreationUK


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