Uk Window Clean

Uk Window Clean

Uk Window Clean locationHunslet, City and Borough of Leeds

(2 Reviews)
Uk Window Clean Reviews

Uk Window Clean Reviews

Review of Uk Window Clean by Customerrrrrrrrr
1 24/05/2018

This company is a shambles and worst of all they were blackmailing my wife over the phone.
We took up the free window clean as per they advertising leaflet they left in our postbox. The job itself wasn't up to the standard they advertise, it felt rushed and the windows were scattered with dry water droplets thus we decided not to use them again.
Then, out of the blue, some weeks later, we had a Payment Information notice in the postbox saying that they have cleaned the windows and we are due to pay £8 (the notice even had a customer reference number that they have allocated to us!!).
My wife called up saying that she didn't sign up for anything and at no point she has requested for their repeated service plus on their website it clearly states that it is no obligation free clean! The representative on the phone threatened my wife that if the amount is left unpaid, he will pass it on to a debt collecting agency and it will accumulate interest over time etc. My wife, bless her soul, ended up paying because she got scared from their blackmail and treats.
My position is that this needs to be reported to the Trading Standards as my wife was pressurized into paying for a service that wasn't agreed upon in the first place. Furthermore, their entire website is illegal and doesn’t reflect the Companies Act regulations & requirements plus the website contains misleading information, starting from fake testimonials, 100% satisfaction survey result that has no link to the actual survey statistics and claiming to be award winning business though what awards they have won is not specified. In terms of regulations, the website fails to show who is the registered business (UK Window Clean is clearly their trading name), businesses registration number nor the registered address is stated. Additionally, there is no mention of Cookie Policy, Data Protection and Privacy Policy, since they store customer details such is mandatory. Lastly, mysteriously, in the Terms it mentions who owns and operates the website itself, a firm named ‘Direct Franchise Management Services‘ (with address in India) but this business name doesn’t appear in any open company directory (worldwide) so I presume it is a ghost firm.
Further, running fake review spotting tools, I can see that most likely they are writing their own 'excellent' reviews.
Basically, this is a company that prays on vulnerable people and are dishonest, misleading and clearly illegal.

Review of Uk Window Clean by Debbie
1 09/10/2017

I would not recommend this company. They damaged the paintwork on my bay window despite me asking them not to clean it for this reason. When I complained they refused to acknowledge what they had done and I was expected to pay for a mediation company to resolve this. They even threatened me with a debt recovery company for not wanting to pay for the clean! Keep away - DO NOT USE.


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