Training Works offers enjoyable and cost effective customer service, management and staff training to businesses throughout the UK.
We also have an amazing guarantee: If you're not happy with our training - we won't invoice you.
Assertiveness at work
Customer service training
Dealing with difficult people and situations
Finance for non-financial managers
Further management skills
How to improve your rating on Trip Advisor
Letter and report writing skills
Making meetings work
Managing customer care
Report writing skills
Time management, planning and delegation
Training the trainer
What is management?
Writing effective emails or letters
What can we do for you?
We can deliver an enjoyable, flexible range of staff and management training to help your team do a great job at work. Our courses include customer service, telephone skills, managing your team and appraisal skills – do see our courses list for more examples.
We guarantee our work
Peace of mind and trust is vital, and we guarantee to do a great job for you. If you’re not satisfied, you won’t be invoiced. We’ve done some great work for The Premier League, Pirelli, The NHS, Mencap and lots of other small, medium and large businesses throughout the UK. Do also take a look at our testimonials on our website.
We can help you plan
We know what it’s like to organise training and we can offer you a speedy, cost effective route to organising your content, delegate numbers, groups, timings, venue and dates. Call us to chat about this. We’d love to help and to give you a free quote.
We’re fast and flexible
Training Works has been doing this since the 1990s so we’re good at putting training support together quickly. We can usually offer you a solution within three weeks.
We’re great value
We know how important value for money is and 92% of our quotes include the cost of all the delegates, planning, preparation, design, delivery, training packs, feedback, full copy write of the materials, an electronic copy of the notes by request and all expenses.
We’ll come to you
We’re happy to train in any venue chosen by you. We offer courses in Derby, Nottingham, Chesterfield, Mansfield, Matlock, Leicester, Loughborough, Sheffield, Manchester and the surrounding areas. We also cover the west and north of England, from our Newcastle office, including Newcastle, Middlesbrough, Gateshead, Durham, Darlington, Carlisle, Hexham and Penrith. We cover the south of the country from our Bristol office. Do check with us – we probably cover your area.
If you want more information or just to pick our brains: email email@example.com or call Marylou Booth directly on 07967703802
If you’d like a free copy of our customer service business guide – just ask
We did a course on Appraisals. I’ve never done them before and I wasn’t looking forward to the course but I really enjoyed it and found it very useful.
I feel more confident about doing Appraisals now. More...
That’s great Shell. I hope you'll find your Appraisals easier. All the best Marylou
We spend the day looking at dealing with difficult people and situations. We learned some great techniques and got to practice them.
The trainer was excellent - knowledgeable, friendly and fun! More...
Thanks Greg We’re so glad you found it useful. All the best Marylou
Dealing with difficult people and situations course
We spent the day looking at different behaviour types and how to respond instead of reacting. We also learnt techniques to help us respond in an assertive way.
It was really good. Immediately useful, easy to understand and fun. More...
Thanks Stuart I’m glad you enjoyed it and found it useful. Best wishes Marylou
This was by far the best training I have ever experienced because of the friendly, approachable and knowledgeable way it was presented.
Hello Lynne Thanks for your comments. We’re really proud of our trainers. Best wishes Marylou
I attended a three-day Management course along with a number of my colleagues.
We covered a huge amount of content, most of which was new to me and very insightful. The pace and style of delivery was just right and with plenty of exercises I found it easy to remain engaged throughout.
I wouldn’t hesitate to recommend the course to others. More...
Thanks Edd It was a pleasure working with you. Best wishes Marylou
Marylou's training course was excellent. Very thorough and engaging with many real-world actionable insights that have genuinely improved our business.
Thanks Leon It’s always good to know we’ve helped with real life issues. All the best Marylou
I wish I’d done this training in time management and planning years ago. I can see lots of techniques that I can put to use straight away.
This is the most relevant and most enjoyable training I’ve ever had. More...
Hello Dan Thanks for your kind words. All our trainers work really hard so we’re glad you enjoyed it. Best wishes Marylou
The telephone training we had was
excellent. We got to look at all aspects of a phone call including answering, conversations, repeating, summarising, holding, transferring, ending the call and leaving voicemails.
It was great.
Thanks for your review Luca I’m really glad you found it useful. Marylou
I did an introductory course in management with Training Works.
It was really useful and easy to understand. Plus it was great fun.
We did a mixture of theory, discussions and exercises to help us understand some of the key responsibilities of being a manager. More...
Hi Richard We really appreciate your feedback. I’m glad you found it both useful and fun! Best wishes Marylou
We wanted someone to help us with our staff development so we could continue to offer great service to our customers. We chose Marylou Booth from Training Works because she's very experienced, great value and we didn't have to pay if we weren't satisfied. Ron TuckerNeville Tucker Services Hull More...
Working with Marylou from Training Works I have found her to be friendly, skilled and professional. I met Marylou when she was chair of a not-for profit networking group in Derby, she also ran some education sessions with the group, as a trainer myself I was very impressed with her skills and ability to manage meetings. I also attended one of Marylou's customer service sessions which as a business owner was a real eye opener. In summary Marylou's work is first class and she is also fun to work with too! I would highly recommend Marylou from Training Works to others. More...
I attended a 'Selling skills-advanced' training workshop with Marylou, her style was extremely professional but wonderfully warm and encouraging. The course and the materials were structured perfectly, with well defined segments that were easy to follow, meanwhile Marylou balanced this organised approach with plenty of opportunity to explore any thoughts and queries that I had throughout the day. Marylou took the time to ask the right questions and understand my requirements to ensure that her training hit the mark. Marylou is a professional trainer that I trust and I highly recommend Training Works. More...