Top notch energy

Top notch energy

Top notch energy locationSan Leandro, California

(4 Reviews)
  • 4 hours average response time
Top notch energy Reviews

Top notch energy Reviews


Review of Top notch energy by Sofia Solis
1 11/06/2018 Sofia Solis

To whom am ?

Review of Top notch energy by Rafael Santander
1 19/04/2017 Rafael Santander

I am having to file a BBB complaint to get even the simplest of damaged parts replaced. The customer support leaves a lot to be desired. The resulting fireplace is beautiful but doesn't heat as well as advertised plus with the damaged safety grill it's terrifying to turn on when my children are around. The last thing I want is my beautiful little girl to end up with 2nd or 3rd degree burns because the safety grill was defective and the place that sold it to me was couldn't be bothered to help us replace it.

Review of Top notch energy by Rafael Santander
1 19/04/2017 Rafael Santander

You have been warned. The owner, John Notch, is just not very customer focused. He sold us a valor fireplace. He tried to tell us that he had to install it. When we experienced the level of presales customer service we knew installation and post sale would be horrendous so we decided to have someone else install it. First off, he neglected to tell us all the parts we needed to buy to install the fireplace. When the fireplace arrived all the parts that were missing prevented the installation. We told him we wanted the linear heat defuser and he sold us the wrong one then made us rebay the one we originally ordered. A part arrived damaged and he couldn't even help us replace it without us having to jump through hoops to deliver the defective part.

I chose to buy from the reseller closest to me to help a local business. In retrospect, I should have gone with the reseller with the highest ratings. If you're buying a valor fireplace use their locator and then look up all the sellers. At the time of this posting the one with the highest rating is Summit Fireplace and Grills in Castro Valley. They have sellers in SF and around the bay.

My recommendation is avoid buying anything from this retailer at all costs!

Review of Top notch energy by Sean Zoesdad
5 28/08/2016 Sean Zoesdad

John was the Best!!
We just Love our Valor gas fireplace and they did a Fantastic job!!

Top notch energy


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