Tigers Removals and Storage
Dunswell, East Riding of Yorkshire
(44)
Dunswell, East Riding of Yorkshire
(44)
44 customer reviews
Lynne Taylor
A disaster from start to to finish. Dilapidated van, turned up hours late and then made no effort to catch up, protected nothing so lots of damage including having to write off my large American style refrigerator, tumble drier just dumped in the garden. Delivered all the boxes but no furniture to unpack them into. Final straw was the man I dealt with is a bully. Avoid this company at all costs. Forced to give a 1* rating but should be none. More...
melissa
Avoid at all costs. Agreed to "work until it's done" according to the man on the phone.. This was not the case. Turned up 2 hours late with a van with only one working headlight - did two loads then said they had to stop as it was getting dark. Said they would come back the next week to finish the job - arrived with the van that had only 1 headlight. Refused to move the furniture... didn't install anything like they promised. Disaster start to finish. Took advantage of an elderly disabled woman. Tried to hold her stuff hostage, forcing to pay more for a job that they hadn't even completed. Paid 1300 quid, the guys working were getting 100 quid a day. Total con. More...
DaveBunn
1. So, nothing was protected, neither the furniture nor mattresses were put inside any form of protection - they simply hadn't brought any.
2. We paid the extra for packing - they didn't pack - they put things in boxes, lose rattling around, yes wrapped in bubble wrap, but even something in bubble wrap that is not secured in a box will move around and break, we had 6 breakages, but I was amazed that the glass flute from a hurricane lamp, which was place horizontally at the bottom of a box had not broken, last box out first in is all that saved it.
3. So we paid for storage, one mattress was obviously put in a plastic wrapper as they took it out of the van and put it in storage - but it was only slid over the top - I know this because the bottom side was open and the mattress was filthy.
4. When they delivered - they did not deliver any of the mattresses or the dining room table. They said - "Oh yeah because YOU had too much garage stuff we put those in another store box, and didn't collect them this morning, if YOU hadn't had so much garage stuff, that wouldn't of happened". Three times we were made to be a fault for them not bringing the mattresses - no one could move in for two nights because of this.
5. Whilst we were promised that the mattresses would be delivered the following day - at 15:00 I rang to find out where they were, again I was made to feel the one in the wrong, when told it should be tomorrow, and my 84year old infirm, partially blind and deaf mum could always sleep where she did the night before, I nearly lost it.
6. So we were finally told that because of the upset, we would get a refund. A month later, no refund so I emailed them, a week later no response to my email, so emailed again - then thought I should tell the world how rubbish this company is.
Being ex-military, I've moved house 14 times, by far this was the worst company I've ever had the misfortune to use.
I know they’re not the biggest, but to be constantly badgering you for payment BEFORE they even turn up is beyond the pale. So take my advice, go somewhere else
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Jane
Please do not use !!!- would hate anyone to go through the trauma we did.
- Late on all 3 days
- damages, goods left behind
- Here until 11pm on main move day and still not completed
- completely under estimated job
- had to call the police as they held our goods "hostage"
- wanted payment before job complete
- Management extremely unprofessional shouting and swearing on the phone
- promised repayment for damages and compensation - now ignoring emails
- having to take legal action to reclaim costs due to their lack of response
- Would give zero rating if it was possible
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Paul Jesse
I hope you find this review balanced and will enable you to make up your own mind whether it is worth using Tigers Removals.
My Completion date moved back 3 times in December and 3 times Tigers were able to accommodate my new date.
HOWEVER, on the day, Tigers arrived late as they had to do another job left over from the day before. Then they turned up with just a 7.5 tonne lorry and 2 guys when I had paid £900 for a 7.5 tonner, a Luton van & 3 guys.
Now to be fair to Tigers the 2 guys worked very hard and carefully. However my buyer failed to complete on time by 5pm and we could only exchange contracts by 5pm on moving day.(Thursday) and Tigers had only had enough time to move half of our stuff. So Tigers agreed to move the remaining half of our furniture the next available day which was Saturday.
We completed the next morning Friday. However on Saturday, Tigers turned up an hour late with just a large Luton van (maybe 3.5 tonne) & 2 guys. We agreed they would need to do a few runs to get all our remaining stuff moved. The distance to the new house was about 8 miles. We were also using both our large cars to transfer a lot of the smaller furniture on both the Thursday & Saturday.
So the 2 guys packed the 1st load of furniture but when they got to the new house I then got a call from Tigers office manager, Chris, saying he wanted £425 to unload the furniture and finish the job.
I was not happy as Tigers did NOT tell me there would be an extra charge for this Saturday job when I booked them on the Thursday. I told them I was unhappy that I was only told about the £425 once my furniture was loaded. I was being forced to pay almost 50% again to do the work I had already paid for.
I spoke to the owner of Tigers (Gary) who reduced the cost down to £350 but that still felt wrong AND i had to immediately pay it by bank transfer otherwise they told me they would take my furniture to storage. As a customer. Gary did also offer me a free use of a Tigers van in the future, but this did not excuse the feeling of being held to ransom.
I expect Tigers Removals to tell customers clearly what the costs are BEFORE they start work.
The 2 lads did 3 runs but because of the late start & the smallish van, they left us with still quite a lot of furniture to move by about 5pm. It took 4 of our family another 4 car loads to move the furniture left by Tigers.
Now I appreciate it was a Saturday & the 2 lads had home lives so it wasn't their fault but Tigers should have completed their contractual obligation which I had in writing, to move all my furniture.
Very unhappy with the way they have treated me as a customer, but I will let you make your own minds up
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Kath
Terrible
Unreliable
Didn’t turn up for house removal until after contracts exchanged and had keys to new house
Luckily the people moving into ours were understanding
Would not recommend this firm to move my budgie from one room to another
If you live in Grimsby and are looking for a removal firm stay local avoid Tiger removals at all vost
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Junewilson
I would give tiger removals a five star review! We booked them from selby to Bridlington,Steve n Liam were amazing they couldn’t do enough! I would highly recommend Tiger Removals! More...
Karina
Avoid this company. Disgusting scam. I had a removal booked and they didn't show up. Told me that a van had broken down, but there were supposed to be 2 vans coming. No apology. Very rude. The van was 2 hours away when I called and they were late, if it had broken down then it means they just didn't bother to tell me they weren't coming. Clearly had too many jobs on. Absolutely disgusting that they can do this to people on the day they move house. Had to pay over the odds for help elsewhere and will be taking it further! I called and spoke to so many companies that confirmed these people are well known for it. More...
Tracy Rose
AVOID AT ALL COSTS! Tigers subcontracted my house removal job to another firm who were cowboys and let me down on the removal day with a shoddy van that broke down on arrival and two inexperienced lads who didn't know what to do about it. Moving is stressful enough without having to try to find another removal company on the day we were meant to be moving! Despite saying they had no connection to the subcontractor Tigers won't return the deposit I paid to them and haven't even offered an apology for all the inconvenience caused. More...
Rob Williams
Really happy with our move yesterday. The two guys were friendly, chatty and hardworking. Couldn't have been happier with the service we got. Would highly recommend - I didn't experience any of the things the negative reviews have said, and can't imagine the guys we had being like that! More...
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Mark Pavitt
We have just been moved by the boys from Tigers and they made the day very smooth and hassle free. All friendly, hard working and helpful, even to the point of pushing my half built kit car up a steep drive, without me asking for help. I would recommend the company and would use them again. More...
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Rachel Midwood
Excellent service provided by Tigers Removals for our recent house move. Would highly recommend, all staff went above and beyond to be professional and hardworking.
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Melanie Barnard
Can't praise this company enough!!!!!!! Came to my rescue after TWO other companies let me down, one of these wanted paying upfront. The guys that came were extremely polite and very careful and very quick. Would recommend to anybody. More...
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catherine peck
I couldn't fault the service we received in any way at all. They arrived when they said they would, even giving us a call to confirm when they would be arriving. The 3 men worked quickly and efficiently, moving everything we asked, even though it was difficult due to a stair lift. On arrival in hull, they put things just where we askedThey were very polite and helpful, what more could you ask for. More...
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Brian
I wish I had read their reviews before booking with them. In the end I just gave up and told them to keep the deposit and forget the job. I did not want them to touch my stuff as I had totally lost confidence in their company. More...
John Stones
Excellent job from everyone involved, second time I've used them and couldn't fault them. The 2 guys that carried out the move were punctual and professional. Five star service at an excellent price. If your thinking off moving get the tigers in! More...
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Craig Render
For anybody needing a removal firm.i would seriously look no further than tigers. After going on my friends recommendation I was so impressed with the level of professionalism and work ethic of this firm. Anyone who can get my collection of Gibson guitars to my destination in one piece can have 5 stars from me!! More...
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Barry Waller
I've recently had the Tigers in to help me move house after hearing the catchy advert on the radio. From the very first phone call to James to the guys coming to do our move I could tell I was in safe hands. I can honestly say I experienced nothing but professionalism and punctuality from the start. I would highly recommend the Tigers to anyone. More...
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sophie brown
Excellent service received yesterday during our house move. The two guys were very friendly, professional and efficient.
They immediately put me at ease during what is a very stressful time. I can't thank them enough.
I certainly will be recommending Tigers Removals to others. Excellent, smooth service from start to
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David Allen
Can't recommend these guys enough, very helpful, flexible (we had to change our move date 3 times) and great staff, the 3 guys they sent to our job we're brilliant and very hard working. Cheers guys.
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Tony Hodge
Moved my house and partners house to our forever home.
The 2 guys were polite & hard working. Will definitely use again if I ever (hopefully not) have to move again.
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brian mays
Just like to praise the 2 lads from TIGER REMOVALS very professional in every way and my removal was not an easy one dozens of boxes to say the least came in and in no time at all my house was packed up and on to new place not as much as a chipped cup would certainly recommend TIGER
Reviewed on Google Maps
simon jones
Unfortunately google only allows me to leave 1 star and not 0 stars. Booked this company to move out of a 3 bed semi and with the expressed agreement we had to have the house clear for 1pm. They only sent 1 van and 2 men when i had booked 2 vans and 4 men. The staff sent were very rude when I asked them about this and threatened to walk away. When i phoned the office to complain and ask where my 2nd van was the chap was very rude and swore at me, his name was Chris. After much arguing and after me requesting half my money back he begrudgingly sent another van. The staff were then rude to the buyers of my house as we were not clear in time. After the move I noticed damage to my wardrobes and black stains on the mattresses. and my late mums wedding jewelry was missing I have phoned the office 3 times to ask for a claim form and the owner is aggressive and rude. The theft is now in the matter of the police. I only wish i had done my research on this company, this isn't the first time they have been rude, broke things or items have disappeared. Be every careful when looking at tigers removals check their feedback on here and on facebook. AVOID More...
Tigers Removals
"STATEMENT"
Regarding the Simon Jones review:
We are a little perplexed by the review that was left by Simon Jones on 19th April 2018.
We have not done any work for a Simon Jones, and defiantly have not been contacted by the either the customer or by the Police regarding stolen items. Chris has not spoken to any customers regarding jobs where the incorrect amount of crew or vehicles have turned up. We are therefore a little confused on how this review has even arrived. We have had the same review put on our Facebook page by it is not an actual a valid persons page.
We do not understand why someone would slander a family run business, that has nothing but good reviews on Google, and an average rating of over 4.
Regarding Jackie Kitchen review:
With regards to the reviews over the last few weeks, we would like to make the following statement.
Due to the nature of the business we find that 99% of jobs run smoothly, but there are also times that jobs run over the allotted time slot, due to problems with a previous move. As a company we try to rectify this to the best of our abilities but due to unforeseen circumstances, this can make the rest of the jobs in that day become late.
As far as items been stolen, we have NOT stolen the picture, and we have returned this item since. We feel this is an over reaction, as we spoke to the customer on several times and assured her that the item would be returned post heist. It is in our best interest NOT to steel from customers, and if we find any staff doing this they are immediately let go.
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Reviewed on Google Maps
Tara Skinner
Thank you so much for all you did today, carrying all that stuff up our very steep stairs. The two men that helped us move to castleford were excellent and very friendly :)
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pyro teknix
The guys grafted hard, all day long. Couldn't have asked for more courteous, hard working chaps.
Good job all round.
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Michelle Chambers
After a late arrival of an hour and a half which caused stress on an already stressful day I was assured that I would be out on time and I was. The three lads on my job were careful and respectful of my belongings and worked so hard to get everything done. I can't thank them enough and would use them again if needed. More...
Reviewed on Google Maps
Anne Hare
An extremely smooth removal, The removers were very hardworking very thoughtful off our needs and cheerful. About the easiest move we have made. Thank you.
Reviewed on Google Maps
patrick mathers
Extremely good experience with this company.
Best deal by far, extremely professional and efficient, went above and beyond for us, (my girlfriend is pregnant, and I couldn’t be there to help due to work) highly reccomended! :)
Reviewed on Google Maps
Travers Sampson
Brilliant company. Punctual, polite and economic. This is the best removal company I have ever dealt with.
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Liam Mullholland
Excellent company to deal with. Very happy with them! Quality company!
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Steven Fowler
Had the pleasure of using Tigers Removals for my move from Malton to Wakefield. The guys packed my house professionally the day before the move and we're super friendly. The crewman on the day were equally as professional and helpful and every thing went smoothey. Office and quoting team were on point too. Highly recommend. More...
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Chris Bettin
They moved my shop from Cottingham to my garage. With several fragile glass cabinets and expensive items they were very careful and respective of the stock.
All the staff from the office to the movers were polite and courteous.
I do recommend them...... brilliant.
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sarah thompson
Booked the Tigers and they were fantastic, on time, efficient and went beyond the call of duty to help on a stressful day, moved me from a 3 bed house swiftly, couldn't ask for more, and great on price. Would highly recommend to anyone, the staff were amazing and considerate, thank you Tigers ! More...
Reviewed on Google Maps
Rebecca Shields
Really recommend Tiger removals. Great service and friendly staff. Very helpful and efficient with a good affordable prices!!!
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Gillian Osmant
The removal team of two turned up at 10.45 as promised and they worked swiftly and carefully. By 12 they were packed and gone and arrived in Doncaster at 2. 30. Unpacking went smoothly and quickly. I cannot praise this firm and their employees S and T enough. This is the 20th move of house we have done and I can honestly say its the best experience I have ever had. Well done, a smooth and efficient service from the quote to the job being complete. More...
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Nicola Arnott
The team that work for Tiger Removals are excellent, Steve, Sean and Ryan worked tirelessly moving us. They never stopped working, I think they deserve a pay rise! Thank you for making our move much easier More...
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suzanne moore
I would just like to say how great your removal lads are. Nothing too much trouble and a credit to you. I will be recommending you to everyone who is looking for a great company.
Reviewed on Google Maps
Tigers Removals
"STATEMENT"
With regards to the reviews over the last few weeks, we would like to make the following statement.
Due to the nature of the business we find that 99% of jobs run smoothly, but there are also times that jobs run over the allotted time slot, due to problems with a previous move.
As a company we try to rectify this to the best of our abilities but due to unforeseen circumstances, this can make the rest of the jobs in that day become late.
As far as items been stolen, we have NOT stolen the picture, and we have returned this item since. We feel this is an over reaction, as we spoke to the customer on several times and assured her that the item would be returned post heist. It is in our best interest NOT to steel from customers, and if we find any staff doing this they are immediately let go.
More...
Reviewed on Google Maps
Stronghold Games
Had a great experience with this company. We planned to move house at 11am and was let down by another removals company who failed to turn up at the agreed time.
We called Tiger Removals to see if they could help instead, and they were not only polite and willing to help but actually had a van to our location within 30 minutes of calling them.
When they arrived the man they sent was friendly and more than happy to offer and hand loading up our furniture and boxes. I was also happy that the large items were strapped in the back of the van which protected them from any damage. Taking into account we called them with 0% notice given they turned up ready to work within less than 30 minutes, credit where its due!
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Russell Shepherd
Thank you Tigers Removals for a fast and efficient service today collecting a suite from bransholme and deliverying to newland avenue 1st class polite proffessional service once again thanks guys.
Reviewed on Google Maps
R Clater
Called tigers removals to move my mother from one house to another
They turned up on time loaded up the van and in my mother's words "the lads couldn't of done more to help.
She was very happy.
We would Definalty recommend tigers removals.
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James Opie
Excellent service throughout. From the free obligation quote to the removal itself, the staff were courteous and very friendly. The manager Chris was always available if required. The crew themselves on the removal day were all very careful and made sure things were secure in the vehicle using blankets for everything. The crew worked damn hard and smiled throughout. We moved from Hull to Grantham using 2 of their Luton vehicles and I couldnt be happier. More...
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Christian Melling
We had a great experience with the 3 guys that turned up. They drove 45 minutes to get to our house, worked damn hard for hours to load the vans, drove for 3 hours to our new house, worked damn hard to unload the vans then drove another 3+ hours home. Not once did they complain and they were still smiling when they were finished. A good review where its due. More...
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