My partners and I are a knit group of business problem solvers. We cover various fields especially management consulting, project management, product development & management, marketing, IT, operations, and HR.
Our clients usually find themselves in a situation where they don't have the internal resources or open corporate culture to effect change, program completions, self-evaluations, tweaking or innovating products, deciding on a marketing strategy, or making broader organizational decisions. Rather than fall victim to paralysis or an obstinate employee, we work as trusted advisors that have only three facets to our mantra.
First, we are unabashed Capitalists. We are driven by the bottom line, but we do it with a sense of humanity. Businesses are formed to generate income, profits, and business value. But that does not mean they are entitled to profits or can wring dollars from a dry stone. An organization has to be aligned so that all the moving parts are firing all pistons in a united method geared toward a common understanding of the mission and goals. Our clients put their lives in limbo when they decide to start their own business or contemplate a critical change in their environment. We provide the support needed to minimize stress, worry, and fear of the business market.
Second, profits are delivered to businesses that create continuous value for their customers. And equally important, that value has to come from interactions that are easy, fruitful, pleasant, and painless. We have advocated for the voice of the customer going back further than the concept actually being named. It's expensive and difficult to get a customer, so once you have them they should be given the red carpet treatment. They search you out so that you'll satisfy their requirements or more importantly cure their points of pain. Don't disappoint them, or they will abandon you and you'll be left with the high cost of replacing them. Plus, customers like to share their stories these days in many forms ranging from social media to talking to their neighbors. You want those mentions to be positive and brand reinforcing.
Third, you want to work in a harmonious business environment where everyone feels sincere passion for the company's destiny. We all like to work with happy people helping each other. But again, that is not an entitlement. Employees need to be treated with respect, fairness, shared information, and a sincere interest in their development. Doing so will bring each employee's best natural juices forward and the customer will feel it, even if by the most remote of means. A smooth running business throws off good subliminal messages to the marketplace and helps reinforce customer success. If you are a business owner, take the time to get to mentor, train or care about your employees. And don't be afraid to ask their opinions. They may either provide some unique insight about your business that you have been overlooking or they just may dream up the next feature to add to your product base.
Unfortunately, we don't work magic. We just concentrate on getting our customers through rough patches or acute shortages in manpower. The people we work with usually have the answers either in front of them or in them, but just haven't released them yet. By offloading your coaching concerns, project back-ups, or stagnating products on our team, you will reduce your stress and make better decisions that will carry our deliverables forward after the engagement is over. Of course, we will always check in on you after the fact. That comes at no charge. Just because you hand over a check, that doesn't mean we stop caring. Expect a call or email once in a while to see how things are coming along.
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