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Thriveworks

Catalina Foothills

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4/5

57 customer reviews

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16 December 2021

Thriveworks say you can cancel an time but that still bill 💵 you , so 😡

Reviewed on Facebook

17 November 2021

Good luck trying to cancel

Reviewed on Facebook

8 January 2020

I loved it when I first started. I was seeing Julie Wilcox for two years. I came in for a session and she told me I needed more frequent visits and she couldn’t see me and no one else in the practice could see me. She gave me two half-hearted recommendations that didn’t fit with my schedule at all. I have now been in “crisis mode” (her words) for three months without having anyone to see for counseling. Then I get charged $129 three months after she said she would no longer see me. I tried to work this out with her and the office internally, but it is still unresolved and no one seems to care. I think her license should be revoked for gross unethical behavior and indirect endangerment. More...

Reviewed on Facebook

13 November 2019

I love my therapist Caitlyn Dowdy. She is very thorough in my mental health. I would recommend anyone that needs help to reach out.

Reviewed on Facebook

21 October 2019

This provides excellent service..They go above and beyond for their clients..

Reviewed on Facebook

2 October 2019

They are the very very best! For adults and mostly teenagers!

Reviewed on Facebook

20 August 2019

Kristen is amazing and Is always very understanding!

Reviewed on Facebook

18 August 2019

I made two appointments with two different counselors. Both times they failed to show up to the videoconference, and when I contacted Thriveworks, they told me they would call me when they found out why they no-showed. Haven’t heard anything.

Reviewed on Facebook

14 August 2019

It's hard to find an authentic place with people who genuinely want to help and not just get a paycheck. This is that place. What an incredible staff and such a welcoming environment. More...

Reviewed on Facebook

7 August 2019

This place has been a heaven send. They have something for everyone and have done amazing things for my kids.

Reviewed on Facebook

7 August 2019

This place has been a heaven send. They have something for everyone and have done amazing things for my kids.

Reviewed on Facebook

5 July 2019

I don't know why so many negative reviews. Cassie has done wonders for my daughter. She has come so far in this past year. I am so thankful for the relationship my daughter and I have now. Before Cassie we were a wreck. We love so Cassie so much. I couldn't ask for a better councilor/ therapist/ mentor. Cassandra Fallon is amazing More...

Reviewed on Facebook

12 June 2019

I am not satisfied with the current counsling place I am going to, so decided to research other places. Thriveworks looked promising, so of course I gave them a call. It wasnt until the end of the conversation that they asked for a $99 payment today to cover "extra services" such as getting appointments made in a quick time frame....but mind you, their "quick time frame" was scheduling an appointment for July 9! It's June 12! I definitely DO NOT recommend this place at all! More...

Reviewed on Facebook

10 June 2019

was on hold for 20 mins just to schedule an appointment absolutely ridiculous. I'll call someone else

Reviewed on Facebook

26 April 2019

Highly recommend! Thriveworks offer two locations, Johnson City and Bristol, TN. The atmosphere they provide is calming and an overview of their counselors would show a range of highly skilled professionals with one focus: YOU!

Reviewed on Facebook

6 April 2019

I was super disappointed by this practice. I did a lot of research on them and they seemed very impressive. Then when I called to make an appointment they wanted to charge me $99 for a year subscription to their practice to even get the appointment. I’ve never heard of doing this. I feel like if I don’t like a therapist, then want to leave I’m stuck there because I paid $99 for a year. That’s not fair! On top of paying them, I still have to pay a copay. This seems like a scam, a waste of time, and money. More...

Reviewed on Facebook

16 March 2019

Thriveworks makes counseling accessible by answering the phone, offering same and next-day appointments, accepting most major health insurance plans. It’s also a great place to work. Highly recommend. More...

Reviewed on Facebook

12 March 2019

I knew Thriveworks was different from the very first conversation I had with Curtis! Curtis was so understanding and was able to immediately pin point where I was struggling, why I felt the way I did, and then discern that what I needed was a life coach rather than a psychologist. Curtis listened attentively and patiently and I left the office feeling refreshed and excited to now put our conversation into action. We discussed everything from the Myers Briggs personality test, identifying and accomplishing goals, pro/cons of a job relocation, (which I accepted and it's going great...ANOTHER big thanks for Curtis and his team!) creating a budget, "big girl" purchases, and much, more more. Curtis also made the appointment possible by his generosity and he spent extra time with me than what was originally scheduled....That is so important to note because this is obviously a group that cares holistically about their patients and will go out of their way to take care of you, just like they did with me! Thriveworks does a truly amazing job and I am so thankful I met Curtis and was introduce to The Thriveworks Team. Thank you for all you do! More...

Reviewed on Facebook

5 March 2019

Charge you money when they shouldn’t. Kept being charged as self pay and charged 65 dollars when i had insurance and scheduled me appointments i didn’t even make. Seems like they did it so I wouldn’t know i had said appointment so they could charge me a cancellation fee ???? I won’t be back to this practice. It’s awful. More...

Reviewed on Facebook

10 January 2019

Massive fan of Thriveworks. I've been going to see Deb Brigandi for the past four months. She has been a perfect fit for me. Genuine, a great listener, holds me accountable, gives me action plans when I need it, and is also very knowledgable about different areas she can be of help to me. She knows her stuff.I also love Thriveworks, the company. I can book my appointments online and also have recurring meetings set up to make it easy to get time with Deb. It's been a great experience. The waiting rooms are nice. There's water, coffee, etc available. I typically meditate in the waiting room while I wait before my appointment, and Deb is always on time. I'm so glad I found this place and Deb. I had been to ~10 therapists before and she is by far the best one there. She is at the 872 Massachusetts Avenue location in Cambridge, MA in case you are interested in seeing her. More...

Reviewed on Yelp

29 October 2018

Currently seeing Dr. CeCe in Newport News and she’s amazing. Also this is a very affordable place to go to if you have no insurance and you’re paying out of pocket like me.

Reviewed on Facebook

10 October 2018

Cancelled on me with only 2 hours notice

Reviewed on Facebook

18 September 2018

One of the most unprofessional businesses I’ve been to. There is no billing office or anyone that directly deals with billing. Apparently the therapist you see is responsible for billing. On one session for my son we went to his therapist and gave them our insurance card only to be told that because it wasn’t sent in ahead of time we were going to be billed $130 for that one session. His therapist then said we would be credited on the next session to which we were never credited. Then one another occasion I had to cancel and a day before his appointment which was scheduled at 8:30 the following morning. I asked to reschedule at 9:15 the morning prior and that we wouldn’t make it. I then receive a call the morning of his appointment asking if we are still coming in that morning at 8:30 and I ask his therapist if she received my email to which she said she did and she states she will now have to charge me a $99 cancellation fee. Even though they have a 24hr cancellation policy and I had emailed 45 minutes outside his appointment the day prior she still decided to charge me. I explained how that’s not great customer service and in addition to them not recognizing my insurance and still not crediting me for the full charge I would be talking to billing. Needless to say their billing happens to be another therapist. When I asked him about the issues with insurance and charging me for cancelling he said he would give me $30 back of the $130 they charged me for the session I gave insurance in. Our fee with insurance happens to be $67 so the fact that he gave me $30 back wasn’t even half the amount that we should have been paid. As for the cancellation fee he said he would not refund me and didn’t care that it was still within my sons scheduled appointment time of 24hrs and even if it was two minutes outside an appointment time for cancelling he would still charge me. He further stated that mental health is not like other doctors offices and he would not help with the billing discrepancies and the outrageous cancellation fee. If you must deal with this company please avoid Dr. Deverough and Shannon Herron. More...

Reviewed on Facebook

30 March 2018

Just had our first marriage counseling session here and Brian at the Lynchburg VA. Location was excellent! We’ve never felt more comfortable with someone! Very modern building, very flexible hours and just a nice, comfortable place. Highly recommend. I can’t wait for us to start our treatment here. More...

Reviewed on Facebook

11 December 2017

Reviewed on Facebook

27 August 2017

This company does not only have the most reputable counselors- it is also the coolest counseling practice ever. Not only do I leave here feeling amazing. .. As soon as I enter the door I feel amazing. So comforting, modern and clean. Can I stay forever? More...

Reviewed on Facebook

24 August 2017

Reviewed on Facebook

24 August 2017

Great company, great people, and care that truly heals. I would highly recommend to anyone who needs it.

Reviewed on Facebook

24 August 2017

Only patron Thriveworks if you value excellence, integrity, and a first class therapeutic experience. It doesn't get any better than this!

Reviewed on Facebook

23 August 2017

Reviewed on Facebook

16 August 2017

Reviewed on Facebook

11 August 2017

Reviewed on Facebook

6 August 2017

Reviewed on Facebook

7 June 2017

Reviewed on Facebook

27 May 2017

Reviewed on Facebook

27 May 2017

The most sought out and caring professionals around! Quick response; highly recommended!

Reviewed on Facebook

14 April 2017

Reviewed on Facebook

15 March 2017

Found them when we could not get my mom in soon enough in other practices after my father died. Most private practices were 4-5 week waits and incredibly expensive. Thriveworks made it easy to get appointments with licensed counselors and were well organized with materials and directions ahead of my mother's first session. It was even very affordable! It took such a big wait of worry off my family. More...

Reviewed on Yelp

4 March 2017

When I saw the website I was really in love with thriveworks. When I called to make my appointment I became a little nervous. Despite the website saying you could get appointments within a week but usually a day, the first available option was in two weeks. This normally wouldn't be too bad for a doctors office but I was just disappointed that it wasn't as advertised. Also, the yearly membership fee of $99 was a surprise. However, I have been seeing Alice for about a year now, and I absolutely love her. I went to her for help with my ADD and dealing with the natural stress of being at a competitive university, and she's been great. She's kind and respectful and never pushy or judgmental. I never have a problem booking my next appointment or moving the date if needed. The office is clean and relaxing. I've had ubers cancel on me a few times and have been a little late to a few appointments, but I just emailed her and was not charged any fees. The few times I had to park there I didn't have much of an issue and if you park in their spots it is free, which is great, but there are not many parking spaces so I would advise coming early if you plan on parking. I'm not a fan of the yearly $99 fee because I feel like I don't need or use any of the extra services that they say you're paying for, but I will be renewing in order to remain with Alice. More...

Reviewed on Yelp

22 November 2016

Easy process to sign up, great professionals, on time and very covenient

Reviewed on Yelp

31 May 2016

Michael B. was very helpful to me. I see a lot of comments about fees. I know that my therapist helped to have a fee waived for me. The therapy was really helpful and genuine. He even gave me extra time if I needed it. I would recommend him to anybody. His nonjudgmental approach provided me with a safe place to explore my thoughts and feelings. More...

Reviewed on Yelp

10 July 2015

I started at Thriveworks a few months ago. The customer service and appointment scheduling system is so easy to use! I like the email notification the week of your appointment. You will get charged if you don't give 24 hr cancellation notice. I think that is reasonable given the practitioner has made plans for your therapy. I see Kathleen and she has been Amazing. She validates my feelings and helps me process my grief from loosing my dad. She also has helped me with work related issues and family dynamics. She is funny, bright, and well trained. I always look forward to my sessions and feel renewed afterwards! I would recommend you give them a try. More...

Reviewed on Yelp

27 October 2014

Easy to schedule an appointment! Answered follow up questions about appointment by email very quickly. $99 fee is optional if you can not afford it and they easily provide a waiver. Will match you with an appropriate therapist. More...

Reviewed on Yelp

25 July 2014

My boyfriend and I went to thrivework cambridge office for a couple therapy session. Even though the office is a little small in size, but it was neat and comfy. Our counselor Deborah was very friendly and professional. She could really understand the problem and tried to lead both of us to think in a positive way. It was our first time to go through a couple therapy, so we were very concerned if we could really communicate our problems with a "stranger". But the concern was gone quickly as soon as we talked to Deborah. She was just very easy to talk and more importantly to make us believe we could solve our problems. More...

Reviewed on Yelp

26 June 2014

I am very happy with Thriveworks in general and with my particular therapist.  She is kind, knowledgeable, has had very good insights for me, and is always on time for my scheduled appointments. The Thriveworks office is quiet and comfortable, and offers free wifi while you wait, as well as free beverages (coffee, tea, sodas, water).While I understand some of the earlier issues that others have had, I have found that when I call the phone is answered by a real person, or someone gets back to me in a timely manner. Though there isn't a receptionist in the waiting area, there is a sign for new clients explaining that their therapist will be with them at their scheduled time, and that there are clipboards with initial paperwork they can fill out while they wait. I've never seen anyone wait long without being greeted by one of the therapists. As for the cancellation fee, this is pretty typical of medical offices and is pretty much an industry standard from my experience. It is explained when you start.Overall I am very satisfied with the service and care that I've received at Thriveworks.  I think it would be great if they offered some group therapy options as I think that can be beneficial for some people. I would highly recommend Thriveworks to anyone looking for help. More...

Reviewed on Yelp

15 April 2014

I have friends who are coaches and counselors, and they're really good, but I'm a little worried for them after going to Thriveworks. After playing phone tag with someone i was referred to by a friend, i called thrive and was able to make an appointment for that week. The office is close to central square's T stop, and nicer than any coaching office I've ever seen. Most importantly, my coach is wonderful and has helpful insights every week. More...

Reviewed on Yelp

25 March 2014

Very easy to work with. It's wonderful that they have so many evening openings so you can't work your counseling around your schedule. I also had trouble in the past with other counseling offices with setting up my first appointment, so I was very thankful to Thriveworks for making it pretty painless to get started. Some people have complained about the $99 yearly fee, but it was explained to me as being the money out of which the 24/7 on call counselors are paid, which I understood. I recently moved to a new city and didn't think twice about calling their local Thriveworks to find my new counselor. More...

Reviewed on Yelp

18 February 2014

Thriveworks was great from the start - excellent, warm service. With regards to my inquiries, they were responsive and quick to find the best solution. Their Cambridge location is located in the heart of Central Square, a special area to begin with. I'd highly recommend Thriveworks for their services provided - please don't hesitate to start your experience today! More...

Reviewed on Yelp

18 December 2013

I called this place after trying to call 3 other counseling centers and only reaching voicemails. The girl on the phone was super nice and I scheduled an appointment for two days later. I think that's sort of their thing, they can get you in to see a counselor without waiting, which is pretty great. The call to schedule an appointment did take at least 20 minutes, as I had to give them my insurance info, and a credit card as a deposit for the appointment. The practice is in an older building, but the actual office space is really warm and inviting. Without getting too personal, I was pleasantly surprised to find my counselor to be really helpful and insightful. I've had 2 appointments and so far so good! More...

Reviewed on Yelp

10 October 2013

Career advising versus mental health counseling: If you go to Thrive for career counseling or advising, make sure you AND the person scheduling you are clear about what the appointment is for.  Then when you show up, confirm that the appointment is for career advising.  I had the misfortune of scheduling a career advising appointment, then showing up and having the person I was scheduled with tell me that they only do mental health counseling.  In my case, we made use of the appointment anyway so I don't need a refund or anything.Good things about Thrive:There's free soda, water, tea, and wifi in their waiting area.  Thrive communicates efficiently by almost always answering the phone and having most employees (advisers, counselors, and billing) email clients as needed.  Thrive is quick in that appointments are usually available the same day or next day.  Thrive is accessible in the evenings and by MBTA.  Thrive offers (per website), career advising, neuropsychological testing, personality testing, mental health counseling, and even telephone counseling. Stuff to improve:I wish they would train all of their employees about LGBT and intersex human diversity.  I've noticed that a lot of their employees make assumptions about gender and sexual orientation that are incorrect, and base a lot on those inaccurate assumptions.  There was also one employee who found out that I was intersex, and changed from being helpful to getting a weird grin, sparkily eyes, and behaving odd around me after that - sort of like a weird pervert.  That being the most extreme case, there is a lot of awkwardness at Thrive around LGBT and intersex people.  There are plenty of free or moderately priced trainings available to help with this, I wish they would use one.  I'll make a list at the very end.Sometimes some of the Thrive employees forget to stick to their purview.  It's fine to vocalize a hunch, as long as it's represented as one, and not as a fact.  I find that this tends to happen in discussions about careers or industries that the Thrive employee has never been a part of.  (You might not like to second guess your career coach, but be careful not to "trust" someone if you think their advice might be a well-intended guess or hunch.  Be sure to clarify.  Perhaps if Thrive reads this, they would be willing to work on that as well.)Lastly, I would suggest finding out what the client wants as a first step in any meeting.  In my case, I am very clear on what I want in my career or specialty, and what I don't.  In my case, it's a matter of finding a practical way to identify a career or specialty that offers that.  Some people are just the opposite and need soul searching.  It's important to know who needs or wants what, rather than assuming.In conclusion:I think all of the criticism in the last 3 paragraphs and the 1st paragraph could be addressed in a single meeting or with a little training.  Once that's completed, I can give Thrive 5 stars.  I believe that Thrive does listen to it's clients and has a very promising future.  (I do like Thrive and had an overall good experience despite my suggestions above.)Another great thing about Thrive is that the owner, Anthony C., is very responsive to feedback.  He spends a lot of time reading comments by customers written in waiting room book, as well as, on websites like this.  I'm sure that all of this effort and care is part of the reason for his success.  Considering that, I spent some time writing this, as well as, additional time identifying two programs for LGBT (lesbian, gay, bisexual, transgender) training that come highly recommended, in case he reads this and considers my suggestions.  I believe that, to no fault of most modern day psychologists, that the counseling industry and field of psychology has a long history of mischaracterizing LGBT people, and that LGBT training can be an uphill battle in any mental health facility.  However, I believe that this training is needed and would like to recommend the following:MTPC: masstpc.org/projects/tra… orGLSEN: glsen.org/chapters/massa… More...

Reviewed on Yelp