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Reviews (65)

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Todd S.

7 August 2019

Like a lot of people, I was very disappointed in their business practices.  I'm sure if you have a great local therapist and you somehow manage to see the same therapist again, you're fine, but the billing, like scheduling, is done from one central national location, and if you have any disputes, good luck.  I went once, a year ago, and paid my $99 fee for the year membership.  I was not happy so I called to cancel (especially after just 1 month they charged me a "mistake" of a second $99 fee). I was partially refunded for the second fee but they continued to charge me monthly (mostly my fault for not catching it sooner as the merchant charge code comes listed as entertainment and was put in a different category for my banking records).  7 months later, after trying many times to wait on hold an average of 40 minutes to talk to central billing, I finally got through to them and they have no record of me ever canceling, despite the obvious refund from 7 months ago. A national chain in this type of service should have customer service that matches their size, especially when dealing with "mistaken" charges. The man I spoke to apologized for the mistake, but since he is so far removed from the company, he said he has no way of getting a refund and "it's not up to him". Even though he answers the main billing line.  And there is no one to talk to who does have that authority.  It is a circular trap to deny responsibility for mistakes.  Don't give them your banking information! More...


Stephanie Martin

7 August 2019

This place has been a heaven send. They have something for everyone and have done amazing things for my kids.


Barbra Uribe

5 July 2019

I don't know why so many negative reviews. Cassie has done wonders for my daughter. She has come so far in this past year. I am so thankful for the relationship my daughter and I have now. Before Cassie we were a wreck. We love so Cassie so much. I couldn't ask for a better councilor/ therapist/ mentor. Cassandra Fallon is amazing More...


Lisa L.

28 June 2019

I truly loved my counselor at Thriveworks, but if I had had more time to research therapy organizations before settling on TW and wasn't in dire need of therapy at the time, I would have looked elsewhere. Everyone is right about the ridiculousness of paying $100 as a yearly subscription and then ~$20 per month. When I first heard of this, I sincerely and naively thought that this was all going to cover therapy, but then, I learned this was on top of my $40 dollar co-pay per week. Their mission is to provide "premium" care to others and while the care might feel "premium" the payments do too. One would think that an organization dedicated to the betterment of society through counseling and coaching would be understanding that life happens. I tried to look past the annual and monthly fees, but after being delayed in air travel for 48 hrs+ while trying to move back to my home state, getting charged a monthly fee for a month I'll never use during that time period of airport hell, and Thriveworks adamant that I don't deserve a refund because of "corporate policy", I felt DONE with Thriveworks altogether. If you are low to middle income and need therapy and don't want to support the hypercapitalist version of counseling, then, please look elsewhere. I could have saved so much money if I could have just gone a few more months without the therapy and found someone or another place that didn't feel the need to add on fees on top of fees to provide you "premium" care. More...


Cori E.

22 June 2019

This organization kept charging me even after we had discontinued services. Make sure you call and cancel your subscription after you stop receiving services. I was disappointed to not be able to get a refund for these charges. More...


Nicole Erika

10 June 2019

was on hold for 20 mins just to schedule an appointment absolutely ridiculous. I'll call someone else


Emily Baudouin

6 April 2019

I was super disappointed by this practice. I did a lot of research on them and they seemed very impressive. Then when I called to make an appointment they wanted to charge me $99 for a year subscription to their practice to even get the appointment. I’ve never heard of doing this. I feel like if I don’t like a therapist, then want to leave I’m stuck there because I paid $99 for a year. That’s not fair! On top of paying them, I still have to pay a copay. This seems like a scam, a waste of time, and money. More...


Emily B.

5 April 2019

I was super disappointed by this practice. I did a lot of research on them and they seemed very impressive. Then when I called to make an appointment they wanted to charge me $99 for a year subscription to their practice to even get the appointment. I've never heard of doing this. I feel like if I don't like a therapist, then want to leave I'm stuck there because I paid $99 for a year. That's not fair! On top of paying them, I still have to pay a copay. This seems like a scam, a waste of time, and money.Also, I find it very wrong and distasteful of the fact that they are capitalizing on mental health... More...


Ni D.

28 March 2019

I've been calling around to look for a therapist and thriveworks was one of the few places that had a live person answering calls.  They were quick to schedule and appointment as soon as the next day, which I thought was great.  However, they wanted $99 enrollment fee immediately, which is absurd.  The representative kept tying to pitch the value of their services over and over, which I've never encountered in calling a legit healtcare facility.  I felt like I was being sold a used car or a shady gym membership.  I asked if the enrollment fee could be covered though an HSA, and she had no idea what an HSA was... At this point I think this whole thing is a joke.  Finding a provider that will even answer the phone is hard enough, the last thing anyone wants to deal with is ridiculous fees and pushy salespeople.  From the other yelp reviews I've seen, the quality of care is also suspect due to this poor management system (which they are charging a premium for).  Other reviews mention a monthly fee in addition to the enrollment fee which I think is also ridiculous.  I think it's appalling that this company is trying to capitalize on mental health.  I'm going to look elsewhere, even if it takes more time and effort. More...


Heidi Faust

16 March 2019

Thriveworks makes counseling accessible by answering the phone, offering same and next-day appointments, accepting most major health insurance plans. It’s also a great place to work. Highly recommend. More...


Avery Andersen

12 March 2019

I knew Thriveworks was different from the very first conversation I had with Curtis! Curtis was so understanding and was able to immediately pin point where I was struggling, why I felt the way I did, and then discern that what I needed was a life coach rather than a psychologist. Curtis listened attentively and patiently and I left the office feeling refreshed and excited to now put our conversation into action. We discussed everything from the Myers Briggs personality test, identifying and accomplishing goals, pro/cons of a job relocation, (which I accepted and it's going great...ANOTHER big thanks for Curtis and his team!) creating a budget, "big girl" purchases, and much, more more. Curtis also made the appointment possible by his generosity and he spent extra time with me than what was originally scheduled....That is so important to note because this is obviously a group that cares holistically about their patients and will go out of their way to take care of you, just like they did with me! Thriveworks does a truly amazing job and I am so thankful I met Curtis and was introduce to The Thriveworks Team. Thank you for all you do! More...


Kate Vagnini

5 March 2019

Charge you money when they shouldn’t. Kept being charged as self pay and charged 65 dollars when i had insurance and scheduled me appointments i didn’t even make. Seems like they did it so I wouldn’t know i had said appointment so they could charge me a cancellation fee I won’t be back to this practice. It’s awful. More...


Ryan D.

10 January 2019

Massive fan of Thriveworks. I've been going to see Deb Brigandi for the past four months. She has been a perfect fit for me. Genuine, a great listener, holds me accountable, gives me action plans when I need it, and is also very knowledgable about different areas she can be of help to me. She knows her stuff.I also love Thriveworks, the company. I can book my appointments online and also have recurring meetings set up to make it easy to get time with Deb. It's been a great experience. The waiting rooms are nice. There's water, coffee, etc available. I typically meditate in the waiting room while I wait before my appointment, and Deb is always on time. I'm so glad I found this place and Deb. I had been to ~10 therapists before and she is by far the best one there. She is at the 872 Massachusetts Avenue location in Cambridge, MA in case you are interested in seeing her. More...


John S.

17 December 2018

I called today to schedule an appointment and was really disappointed that 90% of the counselors on the website are not accepting new patients. I understand people fill up, but they should keep the website updated and indicate that. New patients spend a lot of time researching and reading bios only to be disappointed when they call to schedule and can't. Secondly, I was surprised to learn that there is noone available for medication management (in the entire company at any of the locations). I was told there is ONE person but she is out and not available for 4 months. Medication management/psychiatry is advertised as a service on the website, yet noone is available when people call to schedule (?) Very disappointing for people reaching out for help. More...


Liz K.

26 November 2018

The counselor I've managed to meet so far (only once, thanks to Thriveworks' nonsensical scheduling) is fantastic. However, my experience thus far has been nothing short of horrible. I reached out to Thriveworks originally because I was suffering from severe depression symptoms and needed to get some help for myself quickly. The woman I spoke to on the phone seemed to be far more interested in my credit card number for their ridiculous monthly AND yearly fee than whether or not my life was in danger. I said "what the hell" and decided to pay the fee as I really did need the help. I was never sent an informed consent form, no link to their online "portal", nothing.A week later I met with a very nice counselor at their 929 Cambridge location who was fantastic. Attentive, well educated, and seemed like a great fit for me! We had an introductory session and agreed to meet the next week at the same time, or so I thought. Fast forward to my second session date and I run to Cambridge to make my appointment on time. My therapist appeared in the waiting area confused-after all, I wasn't on his schedule! Unlike other therapists and companies which give you a weekly time slot, it seems Thriveworks requires you to schedule your session weekly via their online portal.As I write this, I'm on the phone with them-after six minutes of holding I managed to get a representative and asked to speak to a supervisor. He asked me to hold on a moment and hung up on me! I'll be calling my bank and denying these charges. I'm contemplating making a complaint to the state as well. This kind of practice could get someone injured or killed.EDIT: After speaking to a supervisor over the phone who was exceedingly sympathetic, I have been refunded my enrollment fee. I'll be looking elsewhere. More...


Jose S.

31 October 2018

Terrible experience at Thriveworks in Cambridge. I want a full refund of all the fees and initial 99$. First, the waiting area is awful. Not calming whatsoever. My counselor was late and answered a call from another client during the session. He also asked me if I was drunk within 5 minutes of meeting me. He also asked if I was taking drugs. I never drink and I found this very inappropriate. I've had counselors and they never just ask inappropriate questions like this during the first session. This guy had been abroad in Europe for 10 years so maybe he forgot how to interact with people. I would not recommend this company to anyone or Kevin Grimes to anyone. Terrible first appointment. Completely unsettling and inappropriate. More...


Amanda Skowron

29 October 2018

Currently seeing Dr. CeCe in Newport News and she’s amazing. Also this is a very affordable place to go to if you have no insurance and you’re paying out of pocket like me.


Golda H.

14 October 2018

I would not trust this company.  My daughter wanted to make an appointment with a counselor here and they told her they can't schedule an appointment until a credit card is on file and we sign an agreement with them.  I did this, but first called them to find out how the $99/month charge works.  They told me they would charge my credit card after the first appointment my daughter has and that we would be given a week to determine whether or not my daughter likes the practice.  If she decides it's not a good fit within the week, they said they'd refund the $99.  My daughter was not able to get an appointment until October 18th.  In the meantime, my credit card has been charged $99 twice, once on Sep 22nd and another time on Oct 10th.  Needless to say, I'm livid.  I'm calling them tomorrow and hopefully they will refund the money immediately, but just the fact that this occurred in the first place, my daughter and I don't trust the practice.  In addition, the recording you hear when you call to make a first time appointment says you will only be on hold for a few minutes.  This was not the case with us.  We called different days at different times and we were on hold for either 10 min or up to 30 min just to speak to a live person. More...


Jeff Martinez

10 October 2018

Cancelled on me with only 2 hours notice


Morgan Bergmann

18 September 2018

One of the most unprofessional businesses I’ve been to. There is no billing office or anyone that directly deals with billing. Apparently the therapist you see is responsible for billing. On one session for my son we went to his therapist and gave them our insurance card only to be told that because it wasn’t sent in ahead of time we were going to be billed $130 for that one session. His therapist then said we would be credited on the next session to which we were never credited. Then one another occasion I had to cancel and a day before his appointment which was scheduled at 8:30 the following morning. I asked to reschedule at 9:15 the morning prior and that we wouldn’t make it. I then receive a call the morning of his appointment asking if we are still coming in that morning at 8:30 and I ask his therapist if she received my email to which she said she did and she states she will now have to charge me a $99 cancellation fee. Even though they have a 24hr cancellation policy and I had emailed 45 minutes outside his appointment the day prior she still decided to charge me. I explained how that’s not great customer service and in addition to them not recognizing my insurance and still not crediting me for the full charge I would be talking to billing. Needless to say their billing happens to be another therapist. When I asked him about the issues with insurance and charging me for cancelling he said he would give me $30 back of the $130 they charged me for the session I gave insurance in. Our fee with insurance happens to be $67 so the fact that he gave me $30 back wasn’t even half the amount that we should have been paid. As for the cancellation fee he said he would not refund me and didn’t care that it was still within my sons scheduled appointment time of 24hrs and even if it was two minutes outside an appointment time for cancelling he would still charge me. He further stated that mental health is not like other doctors offices and he would not help with the billing discrepancies and the outrageous cancellation fee. If you must deal with this company please avoid Dr. Deverough and Shannon Herron. More...


M B.

4 July 2018

This is an update to a review left last week--Thriveworks reached out and contacted me after reading my Yelp review.  They agreed to waive the $100 cancellation fee, and I appreciate that my therapist also reached out to me for feedback.The Thriveworks representative that I spoke to explained all the fees more clearly to me--and while I still think that the fees aren't explicitly clear at the beginning, at least there was some explanation as to why I'm charged yearly and monthly in addition to my regularly scheduled co-pays. I like my therapist and will continue to go, although if I had done more research (rather than following a referral), I would likely have waited for a therapist in a practice with less fees and administrative red tape.  I make my appointments during the day and don't think I need to pay for the "premium hours," but I like my therapist and at this point, will give Thriveworks a second shot. More...


marie h.

7 June 2018

My therapist is amazing and I  would recommend her anyone if she wasn't affiliated with this company. The billing department is incompetent and if there is any issue with your insurance, you are told that it's your job to figure it out. In the meantime they charge the credit card that they make you keep on file (for the monthly fees) for any balance that you are working with insurance to handle. They charged me a $99 cancellation fee when I told them I would not be going to my appointment the following day if they are charging me a self-pay rate. I have insurance!  As far as I can tell, this company is driven by the bottom line with no regard to patient care. More...


Destiny Spencer

30 March 2018

Just had our first marriage counseling session here and Brian at the Lynchburg VA. Location was excellent! We’ve never felt more comfortable with someone! Very modern building, very flexible hours and just a nice, comfortable place. Highly recommend. I can’t wait for us to start our treatment here. More...


Shea A.

8 January 2018

False Advertising: I will choose a more professional counselor after my interaction with this "business". I both left a voicemail and message. I saw on their webpage no waiting and frequently same day appointments. A young woman called to book me an appt. at the Takoma Park facility *note: there are three other facilities in the area. In a flash, she responded in a haughty pitch, "They arent taking clients". What happened to no waiting and same day appts.? She further did not explore appts. at the other locations with me. I found her not only unhelpful, but snooty. If this is how they treat their clients, I am glad I couldn't get an appt. Shame on you Thriveworks. More...


Tracy D.

25 October 2017

I just received an invoice for $99.I haven't been to Thriveworks in a year and it looks like they automatically renew your "membership" without any notice.I saw them once and the therapist had to change her schedule and would follow up with a new appointment. I never heard anything from them and wasn't interested in going back. They never called me, never followed up, nothing. But they want to charge me $99?How is that okay? More...


Deborah Oliver

27 August 2017

This company does not only have the most reputable counselors- it is also the coolest counseling practice ever. Not only do I leave here feeling amazing... As soon as I enter the door I feel amazing. So comforting, modern and clean. Can I stay forever? More...


Karis Milacci Rivera

24 August 2017

Great company, great people, and care that truly heals. I would highly recommend to anyone who needs it.


Angela L. Pobanz

24 August 2017

Only patron Thriveworks if you value excellence, integrity, and a first class therapeutic experience. It doesn't get any better than this!


Fred Milacci

27 May 2017

The most sought out and caring professionals around! Quick response; highly recommended!


Milly M.

25 April 2017

This place is not a professionally run mental health center, quite frankly it's a monument to every bad therapy stereotype, and it's run by a third party. You can't even call directly to book appointments. You pay an annual fee of $100 to still have to pay per appointment. Does your primary care physician do this? No. Does any other legitimate healthcare provider? No. First off, I stood in the cold waiting to get into the building because they provide no code in the confirmation email or phone call (probably because I never received one). When I did finally did make it upstairs, there was no one there to greet me, no receptionist, no signs indicating where to go or what to do. After five minutes of confused looking around, another patient, waiting for his son, pointed at a pile of messily stacked clipboards and asked, "are you new?" and then instructed me to fill out the form attached to said clipboards.WHY IS A PATIENT DOING THIS? Ridiculous. This medical history form should have been emailed to me prior to the appointment, or a receptionist should have handed it to me, but another patient being the only source of any direction in this place? Unacceptable.Physically, the waiting area is a poorly lit mess that looks like a hippy's living room. As for the provider, I can't believe she has a license. Not naming names, hoping she was just having an off day. Oh, p.s. I'm a licensed medical professional myself, with over a decade of practice- I'm not pulling these expectations  out of thin air. More...


Jayme H.

15 March 2017

Weird vibes from this place and the office seems very into self-promotion. I called to inquire about couples counseling and the receptionist seemed to not know very much about anything, but perhaps she is new? She stumbled over her words. When I asked about the counselors' specialties, how many sessions they may want, and their approach, she said she didn't know the approach each therapist used and directed me to the "meet the counselors" page and their website (which has a fairly limited, small paragraph about each counselor.) I was told a therapist was available this upcoming Friday, but that their cancellation policy is 48 hours notice. Since it was within that window when I spoke to her, I told the receptionist I'd need to speak with my partner and then call her back-- it was then that she informed me of their "yearly subscription fee" of $99 that had to be collected either right then on the phone or when I decide to call back and book. The receptionist informed me that this fee is for their "many benefits" such as online scheduling, being able to contact the therapist directly if needed (not sure how this is a "benefit" because all therapists in the past have given me their direct contact info), and their extended hours (nights and weekends), as well as "all of the many other benefits listed on the website" (I still don't know where those are located or what they are exactly.)Yeah, no thanks to Thriveworks. More...


J D.

15 March 2017

Found them when we could not get my mom in soon enough in other practices after my father died. Most private practices were 4-5 week waits and incredibly expensive. Thriveworks made it easy to get appointments with licensed counselors and were well organized with materials and directions ahead of my mother's first session. It was even very affordable! It took such a big wait of worry off my family. More...


Nicole M.

4 March 2017

When I saw the website I was really in love with thriveworks. When I called to make my appointment I became a little nervous. Despite the website saying you could get appointments within a week but usually a day, the first available option was in two weeks. This normally wouldn't be too bad for a doctors office but I was just disappointed that it wasn't as advertised. Also, the yearly membership fee of $99 was a surprise. However, I have been seeing Alice for about a year now, and I absolutely love her. I went to her for help with my ADD and dealing with the natural stress of being at a competitive university, and she's been great. She's kind and respectful and never pushy or judgmental. I never have a problem booking my next appointment or moving the date if needed. The office is clean and relaxing. I've had ubers cancel on me a few times and have been a little late to a few appointments, but I just emailed her and was not charged any fees. The few times I had to park there I didn't have much of an issue and if you park in their spots it is free, which is great, but there are not many parking spaces so I would advise coming early if you plan on parking. I'm not a fan of the yearly $99 fee because I feel like I don't need or use any of the extra services that they say you're paying for, but I will be renewing in order to remain with Alice. More...


Ana A.

30 January 2017

Not that difficult to set up appointments, and easy to get to (right off Red Line at Central Square and on 1 bus line).  That's about where the positives end.  I had three sessions and it was by far the worst therapist experience I've had (and I've had a decent number of experiences with therapists) - the person I wound up having my appointments with clearly did not know the difference between "smiling and nodding" and actually listening.  Constantly jumping to conclusions about things that I hadn't said, and made absolutely no effort to get a quiet client (it takes me a while to open up to people, which is not unusual in a therapy setting) to feel comfortable or heard.  Concluded that I "didn't need therapy" after three sessions of me hardly saying anything (other than trying to articulate why I was there), and her smiling and nodding at nothing.  Seemed to think that the client has to come into sessions knowing exactly what they need to work on, able to articulate it, and comfortable baring to a stranger to be worth working with - if the client is supposed to have everything figured out, what does the therapist think HER job is?  I, of course, can't speak to the quality of the other folks they have working there, but the experience I had with the one therapist I was matched with was overall quite negative. More...


Ashley H.

24 January 2017

If you are looking for marriage counseling, DO NOT go to Thriveworks. Sure, when you google marriage counseling, Thrive is the first company that shows up. You may think that they must be great, but they aren't. My husband and I just got married and we were looking for a therapist to help with ensuring we keep a healthy, positive marriage. We weren't having marital problems. We just wanted to make sure we wouldn't. So we were looking for someone fun and upbeat who would give us advice. What we got...a therapist who didn't give any advice or recommendations. In fact, he said he really doesn't talk. He just wants to listen. When we called back the next day to say this was not what we envisioned, the receptionist spoke to her supervisor and recommended another therapist who fits the style we were looking for. The therapist was supposed to call us to set up a phone consult. Well, it's been just under 2 weeks and after 3 callbacks from me, I still have yet to hear from this supposedly awesome therapist. I don't doubt that she is probably busy, but when you have a client who was unhappy with the first session, I would think you would rush to make sure you find a way to keep that client. I guess I am wrong (every industry isn't about customer service). I was really hoping this was a good center. I am sure it is for other services, but definitely NOT for marriage counseling. More...


Rivka C.

22 November 2016

Easy process to sign up, great professionals, on time and very covenient


Dana B.

18 September 2016

I contacted Thriveworks first by phone, asking for some information on psychopharmacology. They let me know their policy of a one time, $99 fee to schedule an appointment. Before jumping into this, I asked if I could speak with the nurse practitioner so that I could make sure she would be able to meet my needs, as I had seen many other providers without success and didn't want to make a financial investment if this would be the case. The person on the phone was great and let me know that she would have Alice Husted, the NP, contact me. I waited about two weeks and put in a consultation request online, thinking maybe my phone message had gotten lost. I got a call back from another secretary letting me know that the message was passed on to Alice and she would call me back. It has been a month now and I never got a call. It's disappointing, as good providers are hard to find. More...


Latoya B.

31 May 2016

Michael B. was very helpful to me. I see a lot of comments about fees. I know that my therapist helped to have a fee waived for me. The therapy was really helpful and genuine. He even gave me extra time if I needed it. I would recommend him to anybody. His nonjudgmental approach provided me with a safe place to explore my thoughts and feelings. More...


Annie T.

5 February 2016

Finding a therapist who is available in the evenings or weekends is a pain so I was happy when I found this practice. I saw a therapist here a few months back, but I didn't click with her and decided to seek a different one. However, when I called to make an appointment with someone else, I was told I need to subscribe and pay an exorbitant fee if I wanted to see someone outside of regular business hours. I was told this was a new policy. It seems this practice is more about nickeling and diming people who want to see a therapist rather than getting them help. I searched on the website and there isn't even a mention of this new policy.I emailed the owner to get clarification and never heard back. More...


Michael S.

2 February 2016

Very very disappointed, was charged an extra $100 for being 20 min late because I couldn't find parking. My next session I was early and ended up waiting 50 minutes before I walked out. Is my time not worth anything? I would like my $100 late fee back seeing as they were not on time either.I will put in a little more effort to find a counselor that actually cares. More...


Daira R.

1 December 2015

Came here for premarital counseling. My fiancé and I don't have any real issues, but having been raised Catholic...I was raised with the concept of pre Cana and wanted to do that with my fiancé. Our first session was amazing and there was great dialogue and we learned a lot about each other. The second session was very disappointing. We came in and were asked "so what do you want to talk about?" We thought premarital counseling would be more structured and have diff topics we would cover in the sessions...we don't fight much and don't have any unresolved issues so it was a pointless hour because we didn't come with big problems. We didn't return after that as we are looking for someone who doesn't approach premarital counseling from a negative viewpoint (what are your problems let's fix them) but a positive standpoint (let's make sure you both understand what marriage means to your partner). I'm sure for regular couples counseling this would be good, but it wasn't right for us. More...


Tania A.

25 September 2015

Super disappointed by this place. As others mentioned, I did get someone on the phone right away. After spending 5-10 minutes giving her all my personal information, she informed about about the subscriber fee which is now $180. Hell no. When I turned down the subscription, she said I wouldn't be able to get an appointment for 4 weeks. Great. I said that was fine. I had expressed strong preference for a female therapist. Turns out they only have one female on staff and she can only take patients on weekends which I wasn't eligible for since I didn't sign up for the subscription. I said thanks but no thanks and hung out. Don't waste your time unless you have money to burn. More...


Monica T.

10 July 2015

I started at Thriveworks a few months ago. The customer service and appointment scheduling system is so easy to use! I like the email notification the week of your appointment. You will get charged if you don't give 24 hr cancellation notice. I think that is reasonable given the practitioner has made plans for your therapy. I see Kathleen and she has been Amazing. She validates my feelings and helps me process my grief from loosing my dad. She also has helped me with work related issues and family dynamics. She is funny, bright, and well trained. I always look forward to my sessions and feel renewed afterwards! I would recommend you give them a try. More...


Annie M.

27 October 2014

Easy to schedule an appointment! Answered follow up questions about appointment by email very quickly. $99 fee is optional if you can not afford it and they easily provide a waiver. Will match you with an appropriate therapist. More...


Tim W.

26 August 2014

As others have noted, they charge a $99 dollar annual fee. And to make matters worse they don't tell you upfront!! What a ripoff!!


Olivia Y.

25 July 2014

My boyfriend and I went to thrivework cambridge office for a couple therapy session. Even though the office is a little small in size, but it was neat and comfy. Our counselor Deborah was very friendly and professional. She could really understand the problem and tried to lead both of us to think in a positive way. It was our first time to go through a couple therapy, so we were very concerned if we could really communicate our problems with a "stranger". But the concern was gone quickly as soon as we talked to Deborah. She was just very easy to talk and more importantly to make us believe we could solve our problems. More...


Anne G.

26 June 2014

I am very happy with Thriveworks in general and with my particular therapist.  She is kind, knowledgeable, has had very good insights for me, and is always on time for my scheduled appointments. The Thriveworks office is quiet and comfortable, and offers free wifi while you wait, as well as free beverages (coffee, tea, sodas, water).While I understand some of the earlier issues that others have had, I have found that when I call the phone is answered by a real person, or someone gets back to me in a timely manner. Though there isn't a receptionist in the waiting area, there is a sign for new clients explaining that their therapist will be with them at their scheduled time, and that there are clipboards with initial paperwork they can fill out while they wait. I've never seen anyone wait long without being greeted by one of the therapists. As for the cancellation fee, this is pretty typical of medical offices and is pretty much an industry standard from my experience. It is explained when you start.Overall I am very satisfied with the service and care that I've received at Thriveworks.  I think it would be great if they offered some group therapy options as I think that can be beneficial for some people. I would highly recommend Thriveworks to anyone looking for help. More...


Fanny L.

15 April 2014

I have friends who are coaches and counselors, and they're really good, but I'm a little worried for them after going to Thriveworks. After playing phone tag with someone i was referred to by a friend, i called thrive and was able to make an appointment for that week. The office is close to central square's T stop, and nicer than any coaching office I've ever seen. Most importantly, my coach is wonderful and has helpful insights every week. More...


Elise H.

25 March 2014

Very easy to work with. It's wonderful that they have so many evening openings so you can't work your counseling around your schedule. I also had trouble in the past with other counseling offices with setting up my first appointment, so I was very thankful to Thriveworks for making it pretty painless to get started. Some people have complained about the $99 yearly fee, but it was explained to me as being the money out of which the 24/7 on call counselors are paid, which I understood. I recently moved to a new city and didn't think twice about calling their local Thriveworks to find my new counselor. More...


Josh R.

18 February 2014

Thriveworks was great from the start - excellent, warm service. With regards to my inquiries, they were responsive and quick to find the best solution. Their Cambridge location is located in the heart of Central Square, a special area to begin with. I'd highly recommend Thriveworks for their services provided - please don't hesitate to start your experience today! More...


stephanie h.

4 February 2014

After a lot of research looking for a therapist who was trained in a particular type of therapy, I called Thriveworks to make an appointment. When I was told of the $99 yearly fee, I was really turned off. I've been to many therapist and have never even heard of anything like t his. When I asked about what I was getting for this extra $99 that no therapy/doctors office has ever tried to charge me, I got a wishy-washy answer about access to therapist and not having to wait four months to get an appointment. I told the poor woman who answered the phone that this was insane. Over the next couple of days, I thought about it almost obsessively. I was really uncomfortable about the fee, but was really looking forward to meeting this therapist. I called back and was told that I could postpone or even have the fee waived. So I met with the therapist and figured I deal with the fee later...I mean, maybe I wouldn't have even liked him and then that would be that. So the reason that I gave this review two-stars and not one is because of the therapist, who I actually really like. (I only saw him once, so I can't talk about him any more than that, but he was on time, caring, responsive, interested, knowledgeable etc.) At then end of the session, I made another appointment to see him and was quite looking forward to it. In the middle of the night before my appointment, my four year old became very sick...fever of 104.In the morning, I called to cancel and was told that I'd be charged for the missed appointment. To me, a sick kid is a legitimate reason to cancel an appointment. Of course, I couldn't do it with 24 hours notice b/c she wasn't sick then, and I can't get a babysitter for a kid with a fever of 104. Did I mention that I just lost my job and paying $99 for a missed appointment while taking care of a sick kid is very stressful and not supportive of someone who is looking for therapy? Yes, I understand that this is a business but first and foremost, Thriveworks, you are in the business of helping people, not kicking them and then taking their money when they are down. More...


Erin M.

18 December 2013

I called this place after trying to call 3 other counseling centers and only reaching voicemails. The girl on the phone was super nice and I scheduled an appointment for two days later. I think that's sort of their thing, they can get you in to see a counselor without waiting, which is pretty great. The call to schedule an appointment did take at least 20 minutes, as I had to give them my insurance info, and a credit card as a deposit for the appointment. The practice is in an older building, but the actual office space is really warm and inviting. Without getting too personal, I was pleasantly surprised to find my counselor to be really helpful and insightful. I've had 2 appointments and so far so good! More...


Kris K.

10 October 2013

Career advising versus mental health counseling: If you go to Thrive for career counseling or advising, make sure you AND the person scheduling you are clear about what the appointment is for.  Then when you show up, confirm that the appointment is for career advising.  I had the misfortune of scheduling a career advising appointment, then showing up and having the person I was scheduled with tell me that they only do mental health counseling.  In my case, we made use of the appointment anyway so I don't need a refund or anything.Good things about Thrive:There's free soda, water, tea, and wifi in their waiting area.  Thrive communicates efficiently by almost always answering the phone and having most employees (advisers, counselors, and billing) email clients as needed.  Thrive is quick in that appointments are usually available the same day or next day.  Thrive is accessible in the evenings and by MBTA.  Thrive offers (per website), career advising, neuropsychological testing, personality testing, mental health counseling, and even telephone counseling. Stuff to improve:I wish they would train all of their employees about LGBT and intersex human diversity.  I've noticed that a lot of their employees make assumptions about gender and sexual orientation that are incorrect, and base a lot on those inaccurate assumptions.  There was also one employee who found out that I was intersex, and changed from being helpful to getting a weird grin, sparkily eyes, and behaving odd around me after that - sort of like a weird pervert.  That being the most extreme case, there is a lot of awkwardness at Thrive around LGBT and intersex people.  There are plenty of free or moderately priced trainings available to help with this, I wish they would use one.  I'll make a list at the very end.Sometimes some of the Thrive employees forget to stick to their purview.  It's fine to vocalize a hunch, as long as it's represented as one, and not as a fact.  I find that this tends to happen in discussions about careers or industries that the Thrive employee has never been a part of.  (You might not like to second guess your career coach, but be careful not to "trust" someone if you think their advice might be a well-intended guess or hunch.  Be sure to clarify.  Perhaps if Thrive reads this, they would be willing to work on that as well.)Lastly, I would suggest finding out what the client wants as a first step in any meeting.  In my case, I am very clear on what I want in my career or specialty, and what I don't.  In my case, it's a matter of finding a practical way to identify a career or specialty that offers that.  Some people are just the opposite and need soul searching.  It's important to know who needs or wants what, rather than assuming.In conclusion:I think all of the criticism in the last 3 paragraphs and the 1st paragraph could be addressed in a single meeting or with a little training.  Once that's completed, I can give Thrive 5 stars.  I believe that Thrive does listen to it's clients and has a very promising future.  (I do like Thrive and had an overall good experience despite my suggestions above.)Another great thing about Thrive is that the owner, Anthony C., is very responsive to feedback.  He spends a lot of time reading comments by customers written in waiting room book, as well as, on websites like this.  I'm sure that all of this effort and care is part of the reason for his success.  Considering that, I spent some time writing this, as well as, additional time identifying two programs for LGBT (lesbian, gay, bisexual, transgender) training that come highly recommended, in case he reads this and considers my suggestions.  I believe that, to no fault of most modern day psychologists, that the counseling industry and field of psychology has a long history of mischaracterizing LGBT people, and that LGBT training can be an uphill battle in any mental health facility.  However, I believe that this training is needed and would like to recommend the following:MTPC: masstpc.org/projects/tra… orGLSEN: glsen.org/chapters/massa… More...


Matthew C.

9 October 2013

I, like many others, was super impressed to actually hear a voice on the other end of the phone, but that is just one part of having a decent practice. I was assured that my counselor would take my insurance, but once I gave them my credit card number, whoops! that counselor doesn't take (insert your specific insurance here). Great. Now I can either just pay for the first session, or pay the cancellation fee because they conveniently (sarcastically and seriously) scheduled me within 48 hours from now. So I went to my first session, the building has no signs indicating that it is an office, but I managed to find my way to the right place. I got there 20 minutes early, as was suggested to fill out paperwork, and I sat in that dimly lit room alone for about 45 minutes until the doctor I was supposed to see comes out and realizes he actually has a patient. Everything up to this point I could have just shrugged off, I mean good counseling is hard to find. And then I get to it: the counselor basically tells me that based on him talking to me about myself for about 25 minutes, that all the conditions I have been diagnosed with for most of my life aren't actually there. I tell him I am on a certain SSRI. He pulls out a very antiquated medications guide and says he has no idea what I am on, but this one I am pointing at is the best for you, here is a prescription, stop taking your other medication now, see you in a week. Are you kidding me?! No one with a medical license should ever tell a patient to stop their medication cold turkey, especially if you DO NOT EVEN KNOW WHAT IT IS. I won't even get into his rant about how to make drugs with your brain. So I left way worse mentally than I would have hoped, and $200+ short. More...


Ellen M.

28 August 2013

A friend recommended this place to me when I wanted to talk to someone after a (lame!) breakup. I'm not great with directions and thought I might have a hard time finding the office inside the building but there were a lot of signs and I found my way up easier than anticipated. Nice waiting area- keurig coffee and comfy seating but no secretary/staff to greet you.  That ended up being no big deal because one of the Counselors came out to greet me (I was a little early). Without too much detail- I really really appreciated my time with my counselor. I was nervous but I found her to be really nice and easy to talk to. Also insightful- provided a new perspective that helped a lot. Great experience. More...


Austin S. L.

12 May 2013

Thriveworks is a very friendly, accessible place to get compassionate counseling.  You can usually get an appointment within a week (vs. weeks or months at other practices) and you have a choice of LICSWs, LMHCs, psychologists, and psychiatrists.  The service is tailored to your needs and not a cookie-cutter operation.  The waiting areas are very comfortable and offer free coffee, wifi, and beverages! More...


Ryan N.

12 May 2013

I have first hand experience with Thrive and can tell you that these other reviewers must be off their rockers.  I'm also a therapist in private practice, and so I'd like to think I know a thing or two about therapy and therapy practices.  Thrive is hands-down THE most reputable counseling agency I've ever dealt with.  From the first moment they talk with you on the phone, everything is explained up front, including the fees mentioned by some of the other reviewers.  Like any charge-per-hour business, the fee for the appointment is charged if you miss.  They make you're clear about this prior to start-up, but if you're like me, you think, "Why wouldn't they charge me if I make an appointment and bail?" There are tons of other therapists (myself included) who also charge initial intake fees, and it usually covers all the kind of things needy clients expect from therapists but they actually don't get paid for - the cost of their assessment materials, the time for them to review your assessments and notes in between sessions, to answer my phone calls and emails, etc.  Again, they talk with you about all of this stuff up front, which is more than I can say for a lot of therapists who hide this sort of thing until it comes up, and then say, "Well, that's our policy."  Thrive has been honest, candid, and forthcoming since I've been in contact with them.  One of the most difficult jobs for therapists is to have reasonable, well thought out policies that are considerate of clients, but protective of the counseling business so that it can stay afloat.  To be frank, the other reviewers, including the one who has been going to therapy for 15 years (that ought to tell you something), sound like the kind of clients no therapist wants, and no therapy client wants to be.  Save yourself the time and energy of climbing all over Boston looking for someone who won't be honest with you up front and will let you walk all over them.  In the restaurant biz, you want to go to the kind of restaurants at which restauranteurs are willing to dine.  With counseling, you want to go to the kinds of practices at which therapists want to get therapy.  Thrive is just that! More...


Robert W.

17 March 2013

I have been a patient of Thrive for the last year and have been extremely  impressed with the quality of care I have received. The staff has been so supportive and always willing to work with my crazy demanding schedule and the therapist I work with is always offering helpful advice. I have been to a few other therapists throughout the years (no I'm not completely crazy, I just believe in therapy) and I was fed up with therapists who simply listen to me talk week after week without offering life changing advice like I have received at Thrive. I won't go anywhere else. More...


Mark M.

11 February 2013

This is really a terrible business. They have wasted tons of my time and would have wasted my money had I let them. First, after calling me 5 times to set up an initial appointment they had me look through their therapists to see which ones take my insurance. After spending a good 15 minutes looking through them I selected ones I thought would be a good fit then called them back. At which point the scheduler tells me that there is a $99 initial new client fee just for them to see us. Seriously Highway robbery. I've never heard of a medical practice doing something like that. What's even more ridiculous is that I had been to Thrive before years ago and was coming back but they felt we were new clients so they could justify the charge. Well after a week goes by she calls me back acting like it's a huge concession but they "really want my business" so they'll waive the fee. Are you kidding me? They had billed the exact same insurance 2 years ago with no issues and were paid perfectly. There wasn't any setting up to do! As the cherry on top when I agreed to make an appointment once the fee was made and spent 10 minutes calling back hubby to confirm the time she then told me (at the last possible second- just like before with the fee) that they would need a credit card number to hold the appointment in case there was a cancellation. Um, NO! Goodbye. More...


Laura H.

28 August 2012

I absolutely agree with previous posters who have said that these people are after your money. I had to reschedule a session and gave more than 48 hours' notice (I called to reschedule within 20 minutes of learning of my scheduling conflict), but was still charged a $140 cancellation fee. The so-called therapist (who was not very helpful and offered few insights) charged me because I cancelled within 72 hours of our session time. She was well aware that I was a graduate student writing my dissertation while teaching and working various small jobs in order to (barely) support myself. $140 is an incredible blow to my student budget. Even when I emailed her to apologize, to explain my situation, and to ask that she waive the fee on this one occasion when I had to reschedule due to circumstances beyond my control, she refused. I made it clear that I would not be returning, nor would I ever recommend her or Thrive's services to anyone else. Even the receptionist expressed shock that I was charged that much when I had given plenty of notice. Thanks a lot for compounding my troubles by taking money you didn't earn. More...


Matthew B.

12 August 2012

I am surprised and disappointed by the low ratings for Thrive. My experience has been the complete opposite of that described by the other reviewers. The counselors are respectful and professional and I find that just walking into the waiting area I feel calm and focused. True, there is a $99 set up fee -- but that and my co-pay are small prices to pay for the life (-changing) insights and competencies I've developed over the course of my 30+ sessions at Thrive. They are almost always on time, payment and scheduling are flexible, and you can lead those sessions in whatever direction you feel you need to. Based on conversations with several friends who also receive counseling at Thrive, the counselors have diverse backgrounds and interests -- so, depending on the issues you're having trouble with (relationships, substance abuse, jobs, death/grieving, etc.) you'll find someone with a therapeutic approach that's comfortable and helpful. I gave it 4 stars instead of 5 because I can only compare to a couple of other experiences in therapy. More...


Nancy S.

18 June 2012

Beware - they only want your money. They don't really care about you as a patient.Thrive was recommended to me for treatment for an eating disorder. I made my appointment and gave them my credit card number so they could charge a one time $99 intake fee (Really? I've been to therapy before and have never heard anything of the sort).I talked to the receptionist about wanting to come in to talk about food related issues. She assigned me to a therapist who does not treat eating disorders or food issues. I felt bad for the guy. Neither one of us had any clue about what to do for the hour except for us to talk about my behavior and for him to let me know that I definitely have an eating disorder. Thanks! I've already been told that by five other doctors and therapists. I wasn't looking for a diagnosis. I was looking for treatment.Do yourself a favor. Find a place that cares about you and not your wallet. More...


Callahan B.

30 May 2012

I have been a patron of therapists/life coaches for the past 15 years or so and I would NOT recommend this office.  I have been seeing a doctor here for a year or perhaps a little more than a year and called to cancel a same day appointment last week.  I called at 11am to cancel a 6:15pm appointment.  I have NEVER missed an appointment in a year or more of going there.  I am not a flaky patient and although I felt bad cancelling same day, I had an impromptu/emergency meeting with the CFO of the college I work for and really did not have much choice.  The meeting ended up being 6 hours long and I was glad I had cancelled as I never would have made it from Boston to Cambridge, using public transport at rush hour.  I knew that there was a financial penalty for cancelling BUT I never thought it would be ONE HUNDRED DOLLARS?!?!?!?!?!?!?!?!  ARE YOU KIDDING ME?! If I were to cancel same day at my dermatologists office the charge is $24 but $100?!?!?!  I am going to need therapy just from this source of aggravation!  I also found it weird that even if you had been on the same meds for a year or MORE they still wanted to see you every month.... Obviously more $$$$ (insurance) for them!One would hope that mental health doctors would be a bit kinder and a bit less financially motivated! More...


Kaycee P.

28 June 2011

Thrive Boston understands the needs of a client.  It is a practice that offers the knowledge to help you whether you are seeking mental health therapy or more goal oriented coaching,  It is also a practice that understands it is not easy for one to ask for help and take that first step.


H. Q.

20 May 2011

My boyfriend and I are seeing a relationship counselor at Thrive Boston right now.  We just had our second appointment the other day, and had pretty good "homework" to work on over the past few weeks since our first appointment.  Overall, we think it's going pretty well.  We like the atmosphere of the office, and also how it caters to working individuals, like my boyfriend and myself.  Our first appointment was a little awkward because I think we frightened our counselor a bit since we couldn't stop bickering for an hour, but I'm sure he has seen worse. haha...  We do see many couples go in and out of the office whenever we are there, so it shows Thrive Boston has a large patient population - good sign.  My boyfriend and I are probably the "only" couple in our 20s who are seeking a counselor, and it's great that we don't feel like we're discriminated against since we are young; and most couples who seek relationship/marriage counseling tend to be older, married, or have children (we have a dog, so that sort of counts).We (my boyfriend and I) think Thrive Boston are very prompt and also specifically, our counselor is very honest and unbiased.  Looking forward to our 3rd appointment. More...

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