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TWC Home Improvements

Swindon, Gloucestershire, Wiltshire

(141)
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‘20 Certificate of Excellence, 2020

About

A family run company with over 30 years combined experience, TWC in Swindon offers quality windows, doors, conservatories, orangeries, home extensions and porches throughout Wiltshire & Oxfordshire. TWC realise the importance of gaining trust and not expecting it.

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Reviews (141)

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5/5

141 customer reviews

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5 November 2021

Faulty back door finally replaced after sone chasing not long fitted from new
Same door has now spilt - can’t get an answer from them bring fobbed off so much for 20 yr guarantee- they suggested a salt lorry drove past and damaged it - door faces our own private drive! !!! Door still not even been looked at by this company More...

5 June 2021

After sale rubbish wasted a day holiday waiting in for them, they did come out over 3 hours late, I had to go out so I sent them away, and they have not even bothered to rebook to coming out to do the repairs required. Don't use them, as they just take the money and run More...

13 May 2021

TWC home improvements agreed a price for conservatory roof replacement, then 10 days later wanted to increase the price. Thus with all 30 years experience! Total rip off company More...

7 November 2020

Strange mixed bag for me. We had a number of issues with the admiteddly tricky installation. The design had to be changed and when the installers turned up they said it couldnt be done! After much debate and several visits from TWC management, a solution was found. This job in the end took about 9 days rather than the 3 quoted. The installation itself was difficult but the guys worked really hard and it looked good. Two days later we had a small leak but they sent someone out immediately. I have since tried umpteen times to get them to send a Contract document to determine what the guarantee is for the work and received no reply from anyone which is very disappointing. More...

17 August 2020

Really pleased with what we had done and very professional from start to finish

27 May 2020

Before the Covid19 lockdown I had arranged a meeting to discuss upgrading my windows. This was cancelled but the company arranged a video call with the salesperson Ross. He was a lovely well mannered chap with good knowledge of the windows. We were very impressed and ordered for work to be done when we are able to. More...

22 May 2020

Above and beyond. Not only was the price better than other quotes. The Installers were professional efficient and even tidy. So good I've referred them to my in-laws. 5* More...

7 September 2019

Did there most to help

Reviewed on Google Maps

7 September 2019

Really pleased that I chose to use the guys at TWC. I was really impressed from the first time I came into the showroom in South Marston. No hassle, good people and most importantly a fantastic job has been done. Have already taken a few leaflets for the guys at work. More...

Reviewed on Google Maps

29 July 2019

What a fantastic experience me and my family had from TWC. We had a free obligation quote, and I was so impressed with the product that we pulled our plans forward and used one of their very generous finance packages. To say the results are impressive is an understatement!! Will definitely be recommending. More...

Reviewed on Google Maps

29 July 2019

Brilliant company to deal with from start to finish. No mucking about, concise and to the point and the fitters were excellent and very tidy, thank you

Reviewed on Google Maps

29 June 2019

Decent little firm , nice easy purchase, wife knew what she wanted and they delivered. The fitter were good guys and left a good quality finish. i would use again if i needed to

Reviewed on Google Maps

29 June 2019

I have just seen a few reviews on here about nuisance calls, but I have been a customer for over 4 years and have only ever received a handful of calls, and they have always been nice friendly chaps and no bother at all. A nice company with good staff.

Reviewed on Google Maps

29 June 2019

I moved into my 1st home last year and saved enough for a new front door as it was letting the property down. They have a really good range available from traditional to current. They advised on a door from there experience and property style. It looks great and very reasonably priced. Back doors next on the agenda. Quality counts More...

Reviewed on Google Maps

6 June 2019

WOW, what a transformation to my property. Thank you TWC for installing my new amazing door. 20 year guarantee and a great price, looking forward to recommending you to the people at work

Reviewed on Google Maps

6 June 2019

We have had a fantastic service form this company. The sales man visited our old house and we decided not to have the work done before moving. We moved 3 weeks ago and needed new french doors so we contacted the sales man and he came back, the quote was better than 3 others we had and the doors were installed within 5 days! More...

Reviewed on Google Maps

31 May 2019

I had a headache 6 years back with a small local company who fitted some shoddy doors at my home and then went bust (im not suprised looking at the quality of there doors), these had just about had it. I set about visiting the various showrooms in Swindon for replacements and i was really impressed with a couple and made a shortlist (i wasnt going to be had again!) they both visited my home and left us with quotes, prices were similar and i was swayed by the 20 year warranty offered by TWC, this installed me with confidence.This was followed by a thorough survey and shortly after it arrived along with 2 happy chappies and got fitted , it looks great and the sturdiness and quality is all there... one very happy customer. More...

Reviewed on Google Maps

18 April 2019

I purchased my 1st home with my boyfriend at the end of last year and we had the coldest winter ever, the old windows were single glazed and we knew they were desperate when we moved in. We went to the TWC showroom to have a look and was bolwed over, the windows are a step above what we had seen in other showrooms and they back the quality difference with a 20 year guarantee. The fitting was just as expected and now we are lovely and warm. A must use More...

Reviewed on Google Maps

7 March 2019

Great people, fantastic product. Keep up the good work

Reviewed on Google Maps

7 March 2019

Wow, ... old wooden windows out and A+ windows in , you would not believe the difference in these cold weathers , 20 year warranty to boot!!

Reviewed on Google Maps

26 February 2019

My windows needed an update so i visited a couple of showrooms in Swindon, although The Window Centre is still in construction , the windows they had to show were a step above what i had seen before, and the 20 year warranty backs up the difference you can see in quality, they look just as good fitted, a very good installation with the best window we found on the market.

Reviewed on Yell

19 February 2019

Such a painless transaction, none of the sales rubbish, facts, figures and a great installation to boot, i'm a very happy customer.

Reviewed on Yell

17 February 2019

Nice and easy pruchase, i needed a back door they supplied and fitted one, neat and tidy fitting . I will use again if needed

Reviewed on Google Maps

17 February 2019

Had a great experience throughout, the chaps that fitted my lovely new windows were brilliant. Local family run company, and I couldn't believe how reasonable they were. Bravo TWC

Reviewed on Google Maps

17 February 2019

Snow does not stop these guys, so i didn't have an open conservatory over the weekend they sent 2 teams to get it erected in the snow, they even had to carry the glass down the road as the van wasn't able to make it all the way. The 4 chaps done a sterling job and teamwork was apparent , they all took the weight of anything that could cause a problem, honestly they are a credit to the firm and the trade. Such a credit More...

Reviewed on Google Maps

15 February 2019

What a fantastic company, I would like to thank Ashley and his team for all of their hard work. My windows have been on the to do list ever since we moved in too many years ago than I care to mention, but it wasn't until I got a phone call from a polite young man named Ben. So I had a look at a price and I was so impressed that I went ahead and took advantage of one of their offers. I am now nice and warm, my neighbours are jealous and I feel extremely secure, thanks again. More...

Reviewed on Yell

8 February 2019

The window centre have just finished my new man cave on the back of my house, the planning was brilliant with Ross, he is darts mad and we even ordered a pinball machine on ebay together while he was here, even the dog loved him. The Ashley came to install with James and i'm glad he is such a nice guy because you wouldnt want to argue with a man of his size, a really good job , the sparky did all my electrics and shuffled them all about when we started talking about what was going where, he even gave me a number of someone to install the bar cooler.A cracking finish and so helpful , they are all coming to the opening in March, hopefully i can make some of my money back on a game of poker or 2. More...

Reviewed on Yell

7 February 2019

Lovely new front door takes pride of place, very easy company to deal with and professional fitters and a quality finishjust had the back door done in stage 2, different team but same quality finish, well done

Reviewed on Google Maps

7 February 2019

Fun but professional , a really relaxed experience and i would recommend to anyone, Ross, John , James and Ashley are so good at what they do, if it was up to me a pay rise is well deserved (James didn't think i would mention that lol). Use this company

Reviewed on Google Maps

7 February 2019

After moving to a house in Corsham I was looking to replace a wood framed lean to conservatory as it had rotten wood and all the glazed panels had blown. .. I had a couple of quotes from local companies and a friend said why not try TWC in Swindon? I was not sure if they would travel to Corsham so I asked them if they would.James was my initial contact and was most helpful and stated that they travel all of Wiltshire and beyond. They then sent a design consultant out at a time to suit my wife and I, and he was most helpful and even suggested a great way to find more interior space without going on to my neighbours property. In addition to this, the price was comparable to the big boys and cheaper than some and it was the friendliness and knowledge of the designer and sales team that swayed our decision to go with TWC.They also said that they could do it sooner than anyone else which made me suspicious but but we thought we would have them do our conservatory anyway. As the old conservatory had rotted and the roof was rubbish we agreed to have the new roof supplied in the new Blue glass as it seemed to be the best long term option. This was our own decision and at no point did we feel pressured into it. I have to say that they then came on the appointed day to remove the old rotten room and I feared that we would then be left in limbo whilst the old excuses came out to justify delays in fitting a new one...I cannot tell you how pleased I was when they arrived again when promised to start digging footings for the new room. Like any project there are always curve balls, ours came by way of a hidden railway track in the garden which made the digging more difficult and the build was extended by a day. TWC kept me up to date with the progress even though I was at work for most of the build schedule. Once the footings were complete and had settled, sure enough the fitting team were back on site and the frame flew up whilst I was at work. Very impressed!Glazing quickly followed and once the roof was on they phoned the plasterer and electrician who fitted out the inside and accommodated our request to have additional sockets fitted with no fuss at all.Overall we are very impressed with the whole project from quote to moving in. We now have a fantastic room which is able to be used all year round. Thank you TWC you are a credit to the industry and I have no hesitation in recommending you to anyone. More...

Reviewed on Google Maps

7 February 2019

I had 7 replacement windows at my park home, they were extremely pleasant and took great care of my home, they even cleared some bits from the rear of my home for me, i cant recommend enough.

Reviewed on Google Maps

7 February 2019

Friendly and professional people installing a great product. Will be getting some more bits done in the future.

Reviewed on Google Maps

7 February 2019

Deserves a 5 star, won my new front door in a charity raffle, the office was great and they squeezed me in a gap in their schedule, the fitting team was really good, friendly , the fitting was great and we had a laugh along the way. They will do the windows next year and i can say enough about the service received. More...

Reviewed on Google Maps

7 February 2019

Having had a bad experience with a double glazing salesman in the past it was a breath of fresh air when Ross from TWC Home came to see me and was so different to what I expected, gave me the price with no pressure and what a fantastic product. The only window company I would now use. More...

Reviewed on Google Maps

7 February 2019

They have just finished my downstairs bay window, the glass pattern matches lovely and its a really good fit . Well done

Reviewed on Google Maps

7 February 2019

Just renovated our whole house, using 6 different companies throughout, TWC were without question the most professional, helpful and reasonably priced of the lot, very impressed

Reviewed on Google Maps

31 January 2019

Love my new Garage door fitted by Wayne and Terry , its a lovely colour

Reviewed on Yell

23 January 2019

So happy with my installation, everyone involved has been great, i have had all my windows replaced and a replacement conservatory, I am a very houseproud person but they filled me with confidence with the respect shown to myself and my property. The windows and the finishing surpassed my expectations , i am so happy with this company. More...

Reviewed on Yell

18 January 2019

Extremely pleased with my new bi folding doors , TWC did the whole job start to finish , this involved removal of bricks and a new lintel, i had the same team of installers and was happy with the overall finish. i would recommend to anyone

Reviewed on Google Maps

18 January 2019

Good News! , an honest , genuine window company exists, pricing is transparent and worked out there and then, a survey brought up an issue that a lintel may be needed , priced there and then at cost. No hidden agendas here. would Recommend More...

Reviewed on Google Maps

18 January 2019

Stage fits as my house was renevated , we are all done and are very impressed, used there plasterer direct to do some more work for me with no extra charge. and the windows and doors supplied are a really good build quality. The house looks stunning and a very happy wife. Good company to use. More...

Reviewed on Google Maps

7 January 2019

Great Service, i had all my windows done at the front of the house about 3 years ago by these guys and some scum bag threw something or tried to beak in though the back door recently and broke the toughen glass around the back, with the return customer discount it was hard to say no to a new door , they secured my old one and had my new door made to measure by the following week, fast efficient and i would say good value.

Reviewed on Google Maps

7 January 2019

Im one of 3 quote people, but im very proud of my home so this decision was on confidence of the company as well as he product but the price is also important. Ross visited and he knew his stuff, the window was very different to the previous demonstrations by the other companies and carried a 20 year warranty (the others only 10 years) and the various colours available was food for thought , i decided on the white as i wasnt brave enough to make the change, the installation was perfect , the same team came every day and they didnt stop, the new windows look great, I dont write reviews often but TWC deserves one. More...

Reviewed on Google Maps

7 January 2019

Nice easy transaction, i knew what i wanted , they had the better window from the ones i had seen and they were within budgetFitting was to a good standard and aftercare prompt when i discovered a bead of silicone been missedOverall a very good service

Reviewed on Google Maps

7 December 2018

A pleasure to deal with, no pressure, good products and a fantastic fitting experience , good quality fitting by some really friendly guys.

Reviewed on Yell

7 December 2018

My wife is over the moon with her new composite door, she had been on about it for months and the whole Xmas decorations thing had forced the change, it does look really modern and the house now stands out (and lights up) the garage door is next to match . TWC done a great job for us and after they had showed us all the different colours and designs i think the windows wont be far behind. More...

Reviewed on Yell

7 December 2018

I started my project with a front door and decided on a composite, TWC had a really good range and they concentrated heavily on the security aspect and that really attracted me to use these guys, the price was as i expected and if anything a little cheaper than some of the other doors i had seen, they had no hidden extras like some of the other local companies who advertised a fitted price and then its £25 for a letterbox etc. when it came to the fitting my wife is an expert at finding things wrong , but she struggled, an expert job, i can see why they employ all of the fitters themselves to keep the high standards they deliver.I'm very impressed with TWC they have made a good start and i will continue to use them for the rest of the modernisation. I will add some photos when the windows are in. More...

Reviewed on Google Maps

7 December 2018

TWC is currently working on my second rental property, i was shown a sample window on a visit to my home to quote on a summerhouse project and the 20 year guarantee is ideal for my properties, 20 years of not having to worry about windows. I learned this also carries to there doors. More...

Reviewed on Google Maps

8 November 2018

I used to fit windows when i had a building firm and because of this i knew what to look for, i warned them on sale i would be a "customer from hell" and if they were not up for it then don't bother. I know ive been out of the game for some time but the window i have know surpasses anything in my era, the hinges are uprated the anti crowbar bolts are huge and it has more locks than you can shake a stick at.The fitting just as impressive, not much i could pick at even with my keen eye, 1 scratched glass that was replaced 3 days later! I have just instructed them to quote my sons house. More...

Reviewed on Yell

7 November 2018

If only more companies were run like TWC. Slick operation from start to finish. Great product and great people, have recommended two neighbours already and earn myself hundred pound for doing so.

Reviewed on Google Maps