My daughter and I recently went here to ship a large painting. Two other UPS/Fed Ex packaging stores told us they “couldn’t do it”. The manager Gregory personally helped us and carefully wrapped and priced it out. He went ABOVE AND BEYOND! Every person there beginning with speaking with Natasha on my first phone call, was professional, helpful and pleasant. Kudos for excellent customer service, and thank you Gregory! More...
one of our people use this location regularly. We send packages from the local branch to headquarters in MA. One package didn't make it and UPS customer service was of no help. I contacted Donald and he took the time to help me locate the info, track the package and determine where the problem was even though he was busy. and he'd given UPS the package, so he had no real responsibility to follow up. That was above and beyond. More...
Love this place. Family run, hard working, friendly, always ready to lend a hand. Very refreshing in this day and age. Highly recommended.
Awesome people very helpful and friendly staff!
Greg and Donald are both very knowledgeable associates in the store and even when they're busy, do a good job at getting customers out quick. Whenever I ship items, both gentlemen have assisted me in professional manners.Do seek their assistance if you ever need help on a matter! They provide military discounts to veterans too. More...
When I moved to APG, I was looking at UPS in Bel Air. After reading the rating, I went to this in Aberdeen. I'm glad I did. The rental is very cheap. I paid her $16 per month for a small box. The same box in Springfield, VA $28. In California, $25. I love Greg the manager. I knew the mr. Veteran probably complained that new manager who replaced Greg. But Greg is back as the owner. The service here is great. I have never seen any UPS store. I moved out of State now but I ask them to forward my mail wherever I moved. They are great young people. Great service, friendly, and helpful. More...
Great service, very helpful with taking and printing my passport photo. Seemed busy in the store but the staff was always attentive to everyone and the process didn't take long. They also get the photo size right the first time!! More...
This store is amazing for all of your shipping and printing needs! They helped me so much and were kind even though they were closing. Very knowledgeable and professional. Thank you Gabrielle, Greg and Amaris! You all rock! More...
Griffin St Louis
Great experience. Quick and easy. Very friendly and helpful staff!
What a wonderful staff they have here! The helped me out of a jam with a print project and SAVED my presentation! Thank you so much Ericka and Patsy!!
This is the best UPS Store around. The staff are great. Store itself is beautiful. Don't ever changeUpdate 3/19 - The wife has been in twice in the past 2 weeks and has received TERRIBLE customer service. What's happened here?
I have been to other UPS Store locations but the one on Beards Hill is far and away the best. The staff is always pleasant, knowledgeable, and welcoming. Fast too!
Every Single Person at this location is SUPER HELPFUL and so NICE. Customer Service A+++
Just wanted to say that I never write reviews but every once in while I will for exceptional service. Every time my wife and I go to the Aberdeen store we always hope that Greg is working. He is very outgoing, friendly and willing to trouble shoot to get our packages back to the original sender. We remember him from ShopRite and he did a great job there but UPS is really lucky to have him as part of your staff. Keep up the great work Greg! More...
Just finished dropping off some packages to be mailed out and was pleasantly surprised by the helpfulness and knowledge of the staff. Gabrielle was great and helped me pick the best shipping options. Will definitely be back! Thanks! More...
Always friendly and helpful service with a smile.
Jacqueline A. Scott
We will us no one else except the UPS store Beards Hill. They have exceptional service, very professional and friendly. It is a pleasure to go in the store. My husband feels the same way; we love all the different services they offer.... More...
Outstanding customer service. All the staff we interacted with were friendly and extraordinarily professional. They without a doubt get our recommendation.
They are very helpful and friendly. Zach is my favorite
I never did a return before. Had to do a couple returns through Amazon using a code thing and they told me to bring my items to the UPS store. I was afraid that I would have to pay for boxes to ship them back. But bubble mailers from under the counter are free and I was relieved. I was also told that utc bubble mailers are also free when you ship to friends and family as well not just returns. Donald answered all my questions with a friendly attitude and made sure I was taken care of. Will definitely use this store again for the future. More...
I would rather go here than the post office. The staff here is very friendly, professional and eager to help you. Zach has gone above and beyond many times which means alot to someone who has problems lifting, standing and walking at times. I would highly recommend this location!! More...
Really friendly and helpful. I came in with a baby in my hand (a real baby) and a box in the other and they really helped me out. They even printed out the labels for free! More...
Great store!!! Very friendly and helpful staff!!! I drive out of my way to use this UPS store!!!
Came in for copies and learned about all the great services they provide at absolutely the cheapest prices. The staff here make the store! !! Energetic, friendly, and knowledgeable they make it a joy to handle my business errands. Thank you!!! More...
If you need to ship something come here and see Zach he just went above and beyond to provide great service.
I’m terrible with names, but the lady and the man who were working today went out of their way to help me out. I had never shipped a guitar before, and I underestimated the shipping costs. The two employees worked together to help me find the best solution and were very friendly and understanding. Customer service the way it should be! I will ship everything from this store for now on. More...
STELLAR Home Buyers
Zach and his team are doing an outstanding job, this is service at it's best!! Great experience every time!! Thanks guys and keep it up :-) - VJ
It turns out that when I posted my original review I had gone to a place called Post Mark. Until recently, that was the only UPS store location that I was aware of. When I saw that it had closed at 2, my Google search showed 5pm. I then realized it was two different locations. The personnel even stayed open late to ship my package. Very pleasant surprise. Happy to say I was wrong. More...
Fast, friendly service. Neat and tidy location. Professional and friendly staff.
R Matt Leone
So far they have provided excellent service every time I have been (perhaps 8 times in last month).
I stop by occassionally to drop off Amazon RMAs and always have a great experience here. The location is convenient, the store is very clean, and the staff are courteous, professional, and quick.
I'd give 10 stars if I could! All businesses could learn a lesson from these folks! They are the most courteous, professional staff made up mostly of young people which is very refreshing as, unfortunately this is not common these days. ...You are always greeted with a smile, the store is clean and service is quick. I use this location whenever possible. It is a pleasure to bring my business to them and I wish them all the best for long and continued success! Thank you for bringing true customer service back! More...
+ smells clean in the air (with faint scent of packing materials which i like)+ attentive, friendly staff; they respond to your needs quickly+ will give you a quote for usps to see if it is any cheaper to pay with them or u. s. postal service+/- they charge $1.00 for packing tape if you didn't bring your own unlike fedex which offers packing tape for your package for free. I always bring my own tape however so this doesn't bother me. More...
Shipping boxes every other day for Amazon FBA, I always receive prompt service no matter who handles my packages. The ups store in Aberdeen is great, a very friendly atmosphere. I would recommend this UPS store to anyone looking for great shipping service. More...
Very nice atmosphere, professional customer service.
I have been coming here for years and I honestly can't think of one experience that has been negative. They are always very professional, timely, attentive and on point. Always take care of their customers and are A++ is all services. Shout out to Greg for excellent service on last visit. Just another example of quality local business! More...
I am always amazed by just how nice and helpful the employees at this store are. The service is always quick and reliable and provided with a smile. Love coming here.
They were very friendly and kind. Got what I needed done in a quick time. And it turned out really Nice!! Look forward to working with them again!
Great service. Very clean and organized store. They honored my vet status with a discount. Great experience. They did a nice job packaging my item for shipment.
I had a very large item to return. I backed my vehicle in. Surprisingly I was greeted by a employee that helped lug this item inside. I was out of there in less than 5 minutes. Great customer service is always appreciated. More...
Zack was very helpful and friendly. I went in the store and he explained to me how the tracking works.
Debra Marie Jackson
I recently relocated my nonprofit organization from California to the MD/DE area and words can not describe the emotional wreck I was. I came into the UPS store and in a general conversation with Ms. Lovie & Mr. Matt about Teen Date Violence. My organization is blooming in these cold winter days. Workbook, Business Letters, Power Points, supplies. Thank you very much! More...
Best tech savy crew and professionals courteous they really know their products and services UPS is a ASSET TO COMMUNITY AND Hardford COUNTY that's a good feeling knowing people that really know their craft that is rare would recommend this business to all my friends! Would continue to use this company for all my business needs their team help me send important papers kept paperwork from being kick back they went the extra mile and i thank them .Much success to the store and the team that works there. More...