The ultimate pet lodge

The ultimate pet lodge

The ultimate pet lodge locationCove Subdivision, South Carolina

(27 Reviews)
The ultimate pet lodge Reviews

The ultimate pet lodge Reviews


Review of The ultimate pet lodge by Bryan Scott
5 03/03/2018 Bryan Scott

We’ve tried several groomers but The Ultimate Pet Lodge stands out to us as the best. Our pup gets to spend the day here and play with the other dogs while we are at work, and he is always clean, cut, and handsome by the time we pick him up. The groomer does an excellent job with him and the staff is courteous.

Review of The ultimate pet lodge by Larry Oveson
5 28/01/2018 Larry Oveson

Mark & Michelle run a great one-stop shopping place here, high-tech but friendly doggie daycare, clean and efficient boarding, and professional grooming. Max loves it and so do we!

Review of The ultimate pet lodge by Debbie Aughtman
1 10/12/2017 Debbie Aughtman

Guess we caught them in an off day.... Saturday. We were looking for a kennel to leave our pet for a weekend. The rooms looked nice, but no one was interacting with the dogs and the smell of urine was everywhere. We left and did not return

Review of The ultimate pet lodge by summer williams
5 15/11/2017 summer williams

A beautiful location inside and outside. They offer grooming and broading by the day r week. Even longer if needed, they will help anyone w your pets needs. Also the offer the most advance technology than other in this field, the pet owner can watch their pets during playtime w pass code. Owners and Staff are wonderful with my babies also. There grooming staff are excellent be prepared for 1st timer wait might be a Lil longer but well worth the the wait. I don't leave my babies with just anyone r place, but we 💘 The Ultimate Pet Lodge.

Review of The ultimate pet lodge by Bonny Cartwright
4 31/10/2017 Bonny Cartwright

My old English sheep dog "Tip" is a regular there. They always do a great job on him. He always looks pretty! They even give him a Mohawk!

Review of The ultimate pet lodge by Carole Herchenbach
5 08/09/2017 Carole Herchenbach

This is Louie's favorite place to go, he loves daycare! He will stand by the garage door and whine to get in the car so he can go. I have no worries when we board him, knowing he'll have fun all day and be comfy and loved at night. One of the best places we found since moving to SC. Mark and Michele are the best.

Review of The ultimate pet lodge by Nicole Cabral
1 22/06/2017 Nicole Cabral

We brought my dog there to be groomed once and we loved it. We called, made an appointment and she was taken the next day. My dog is a part of my family and I'm pretty particular about where I will bring her.

However, my opinion has drastically changed since then. I called last week to make an appointment and was told that they were looking at about a little more than a month out. I said I'd really like my pup to be seen sooner than that, given it's so hot and my pup has a thick coat. The woman on the phone said she'd put me on a waiting list.

In retrospect, I realize I should have made an appointment when I picked her up last time, but given that she was seen so quickly, I incorrectly assumed that appointments could be made for the immediate future.

Fast forward to today, I call to see where we are at, and if my pup will be able to be seen soon. I am told we are now looking at July 31st. Apparently, there were 30 people ahead of me on the waiting list. I blame this on a lack of communication between the employee and myself, had I known this information I certainly would have booked my dog for the next available appointment.

The real problem began when I spoke to the owner. She was rude, condescending and extremely unprofessional. She complained to me that she has two people out on sick leave and that she is working 6 days a week, taking 28 dogs a day. She told me that I refused a place holder appointment when I called previously (untrue) and that the notes said I would try to take dog elsewhere (also, not true). She is clearly unhappy with her schedule, and lack of employees and took it out on me on the phone. I am not heartless, I can understand that thinks happen, people get sick / take time off and sometimes it's just busy. What I will not tolerate is being spoken to rudely and being flat out disrespected.

To the owner, you told me that you have been in business for 30 years. I am going to assume that today was just a bad day for you, but I certainly hope this is NOT how you treat customers on a daily basis. I am owed an apology for the way you spoke to me and if this is how you treat me I certainly will never bring my dog there.

Review of The ultimate pet lodge by Merrie Wright Likes
5 Merrie Wright Likes

My puppies are family and this place is the greatest! Michelle, Mark and the whole team goes the extra mile to make sure my pets are well taken care of. Love, love them!

Review of The ultimate pet lodge by Lisa Adams
5 Lisa Adams

Such a reasonable price! And fabulous grooming! Overall wonderful first experience at The Ultimate Pet Lodge. Finally, a place I would consider if we ever need to board our precious Alex!

Review of The ultimate pet lodge by Michelle Medlin
5 Michelle Medlin

Michelle and her staff are the best! She has been grooming dogs in my family for years. She has been seeing Brody since he was 8 weeks old. She treats him like family. I trust no one else with my baby!

Review of The ultimate pet lodge by Cathy Ronald
5 Cathy Ronald

Michelle and Marc provide a excellent caring pet lodge. Each dog is treated with special and invidualized attention. Dina and Angelica love the dogs and pay close attention to each dog. The lodge is a great place for your dog to be when you are off having fun. They are having fun Too!!!

Review of The ultimate pet lodge by Tricia Hummel
5 Tricia Hummel

Great groomers

Review of The ultimate pet lodge by Lora Sizemore Cox
5 Lora Sizemore Cox

Love Mrs Michelle

Review of The ultimate pet lodge by Melanie Greiner Pfeiffer
5 Melanie Greiner Pfeiffer

Amazing staff. My dogs love It here and we never have to worry about them. During our vacations we can always check in on play time with the live cameras.

Review of The ultimate pet lodge by Kristin René Whitworth
5 Kristin René Whitworth

This place is top notch!! We have not went out of town since we had our sweet Kerby, so we were a little anxious. My nerves were calmed with the "Live Cams" in the play areas. I was able to see Kerby interacting with other dogs and the loving staff. Thanks for watching our precious pup while we were gone, The Ultimate Pet Lodge! Ya'll rock!

Review of The ultimate pet lodge by Debbie Ownby
5 Debbie Ownby

We love Michelle and Mark...Michelle gave our dog Pookie his very first grooming over 12 years ago and I wouldn't dream of ever trusting anyone else to groom or board my fur kids. Even though Pookie was a challenge to groom at first, she worked with him, correcting his behavior and he was perfect each time we picked him up...when we tell the dogs they are going to go see Michelle for a hair cut, they go crazy! Their ready to go before we are...they get kisses and hugs every time we visit. We also toured the lodge and it is state of the art. No expense was spared. It it obvious the safety and well being of the pets they board was number one on the list. I always recommend The Ultimate Pet Lodge to everyone who I know had a fur baby because I know them and know they truly care about my pets.

Review of The ultimate pet lodge by DeAnna Del Rosario
5 DeAnna Del Rosario

Our boy Maxwell has a hard time at new places and doesn't relax and is very anxious however @The Ultimate Pet Lodge is a different story he is so happy and has such a good time. Marc and Michelle and staff are so good with him and really take great care of Maxwell. I took him in the other day for a bath and he got very happy to see them especially Marc cause of playing ball with him is their thing he ran up to Marc and was all happy to be there! Thank You for all you do everyone at The Ultimate Pet Lodge we are so thankful to have found Y'all!

Review of The ultimate pet lodge by Cindy Burgess
5 Cindy Burgess

Kallie is happy to go get her bath .She has a great time.

Review of The ultimate pet lodge by Angela Conner Fisch
5 Angela Conner Fisch

Stella loves Mark, Michelle and all the staff. I get such a warm feeling there and I know she is getting the best love and attention she could get (other than me)! They make leaving your sweet dog for a few days a little easier. We have also started going for daycare since she loves to play with the other dogs (and I like that it is a safe,clean, supervised setting). Awesome place.

Review of The ultimate pet lodge by Linda Stout
5 Linda Stout

We Love Marc and Michelle...My Callie I was told did great considering it was her first time.She also got a bath and smelled lovely! These are first,rate people who genuinely love our fur babies! Thank you for making this nervous mama get through this first day...Callie has found a special and fun place!

Review of The ultimate pet lodge by Carrie Law
5 Carrie Law

Humble Pie is in great hands!

Review of The ultimate pet lodge by Lissa May
5 Lissa May

The Ultimate Pet Lodge is, hands down, amazing. It's beautiful and very clean and the staff are all amazing. I can't thank the owner enough though for being so flexible and caring. I was traveling from Georgia and was kept over in a meeting that didn't allow me to leave GA until 545. This kennel closes for drop off at 6pm and I was 4 hours away. I called and the owner was so flexible and was willing to wait and allowed me to drop my baby off to him late as I had expressed to him that my purpose for being in the Greenville area wouldn't allow my dog and his being kenneled was imperative. His response was "I'll be here when you get here". We didn't reach the kennel until 10pm and he was just as welcoming as ever. He truly saved my trip and I can't thank him enough for all he did and for being so willing to work with me despite the inconvenience. My "Gauge" isn't a fan of kennels and is usually very ready to leave but I could tell he was well taken care of and loved during his short stay because when we picked him up he was all doggie smiles and was playing with the front staff!

Amazing place and again, thank you so much to the staff and owner for EVERYTHING. We cannot begin to thank you enough.

Review of The ultimate pet lodge by Teresa Parris Ross
5 Teresa Parris Ross

We wouldn't trust anyone else with our Sophie and Sam! Our babies always get special attention, and even though they're not especially social with the other pups, Mark and Michelle always make sure they're as happy as possible. Each time we pick them up, Mark gives us specifics about our babies, so we know that they pay attention to every aspect of their stay, and that they're well taken care of. We even got texts and pics from their first stay. We don't like to leave our babies anywhere, but Ultimate Pet is the only place for us. Thanks Mark,Michelle, and Gavin ❤️

Review of The ultimate pet lodge by Nicole Cabral
1 Nicole Cabral

We brought my dog there to be groomed once and we loved it. We called, made an appointment and she was taken the next day. My dog is a part of my family and I'm pretty particular about where I will bring her.

However, my opinion has drastically changed since then. I called last week to make an appointment and was told that they were looking at about a little more than a month out. I said I'd really like my pup to be seen sooner than that, given it's so hot and my pup has a thick coat. The woman on the phone said she'd put me on a waiting list.

In retrospect, I realize I should have made an appointment when I picked her up last time, but given that she was seen so quickly, I incorrectly assumed that appointments could be made for the immediate future.


Fast forward to today, I call to see where we are at, and if my pup will be able to be seen soon. I am told we are now looking at July 31st. Apparently, there were 30 people ahead of me on the waiting list. I blame this on a lack of communication between the employee and myself, had I known this information I certainly would have booked my dog for the next available appointment.

The real problem began when I spoke to the owner. She was rude, condescending and extremely unprofessional. She complained to me that she has two people out on sick leave and that she is working 6 days a week, taking 28 dogs a day. She told me that I refused a place holder appointment when I called previously (untrue) and that the notes said I would try to take dog elsewhere (also, not true). She is clearly unhappy with her schedule, and lack of employees and took it out on me on the phone. I am not heartless, I can understand that thinks happen, people get sick / take time off and sometimes it's just busy. What I will not tolerate is being spoken to rudely and being flat out disrespected.

To the owner, you told me that you have been in business for 30 years. I am going to assume that today was just a bad day for you, but I certainly hope this is NOT how you treat customers on a daily basis. I am owed an apology for the way you spoke to me and if this is how you treat me I certainly will never bring my dog there.

Review of The ultimate pet lodge by Susan Bailey
5 Susan Bailey

Gentry had the opportunity to stay while we were out of state. I loved the pictures of him and being able to watch him on the cam with his buddies. He looked very happy. Thank you so much!

Review of The ultimate pet lodge by Kristina Gaither Ross
5 Kristina Gaither Ross

As a new doggie mama, I was so nervous taking my Luna to her first grooming appointment. Michelle was wonderful! Thank you so much for taking care of my baby girl!

Review of The ultimate pet lodge by Martha Littlefield Bennett
5 Martha Littlefield Bennett

Would not take my dog anywhere else. She treats her animals as if they are here. Like family. I never have an issue getting in or on the phone if I need something. Best groomers around, not to mention the boarding. I am able to watch my dog in the play room and if I call they will put her on camera for me. I send anyone and everyone I know there. Love the owners.

The ultimate pet lodge


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