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The Ritz-Carlton Key Biscayne, Miami logo logo
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The Ritz-Carlton Key Biscayne, Miami

Key Biscayne, Florida

(1474)
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5/5

1474 customer reviews

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28 December 2019

Upgraded to Oceanfront view and it was amazing! The hotel was very kid-friendly with heated pool which we enjoyed a lot. And special thanks to Austin who was very friendly when checking in and offered complimentary breakfast which made our stay more memorable. More...

Reviewed on Google Maps

27 December 2019

Overall, very good, with some service misses (Rumbar area, Lighthouse, Fitness center) made up for it by excellent facilities, great views, and good management.

Reviewed on Google Maps

23 December 2019

Amazing - Everything was great

Reviewed on Google Maps

22 December 2019

I really enjoyed my stay at Ritz-Carlton! If your looking for relaxation and rejuvenation, you have found the place. It is so scenic and the balcony in room is nice to eat breakfast, lunch and dinner. Be prepared to get spoiled. We walked in and everyone was so nice and accommodating. Professionalism at its finest here. Classy and beautiful building. We enjoyed the spa, oh my! Sauna, whirlpool and eucalyptus steam room. I was so calm and relaxed after being there. Sat by the water and ordered nachos/salsa and Corona Bear, real good living!! More...

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22 December 2019

We had a wonderful experience. Everyone was just outstanding. Thank you for providing a stay that is memorable and perfect.

Reviewed on Google Maps

22 December 2019

Excellent in every way. We loved the location, the pool, the rooms are comfortable and well appointed. We were there with a group on a business celebration trip and the events were all wonderful. I would definitively stay here again More...

Reviewed on Google Maps

22 December 2019

Was there for a conference. The staff were amazing. The facilities outstanding. Anytime I have chance to return, I am going to jump on it

Reviewed on Google Maps

22 December 2019

I truly enjoyed my recent stay at the Ritz Carlton Key Biscayne. Although the beach is somewhat narrow, the staff and amenities at this hotel make up for it. My favorite part of my vacation was enjoying the Club Level. The snacks, drinks and treats make it so desirable to stop in a few times a day when you are hungry or thirsty. The staff is amazing and make you feel so welcome . What a lovely choice and I will definitely return! More...

Reviewed on Google Maps

22 December 2019

Went here because the tiki hut restaurant was under renovations. Glad this place saved the day to celebrate my friend's birthday. The food was tasty. Service a bit slow but friendly. They made us feel welcome and didn't rush us either. More...

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22 December 2019

Great Hotel. Super Service.The restaurant is fantastic.

Reviewed on Google Maps

15 December 2019

Terrific hotel and staff. Perfect place for a family beach get away.

Reviewed on Google Maps

15 December 2019

Ritz Carlton is a passport to the elegance and luxury

Reviewed on Google Maps

15 December 2019

Thank you Ritz-Carlton for treating my husband and I like gold...platinum! You guys rock! We work so hard during the week with our jobs. ..(mine being security and my husband the Solid Waste department) that we needed this getaway. Everything was A+...from the valet attendants, the bellman, the front desk, the attendants on the beach, and the wait staff at Light Keepers restaurant were amazing. I have never been treated so good by a hotel until now. I recommend this Ritz to anyone. Thank you. More...

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15 December 2019

Very nice property. Staffing and service not quite up to the Ritz standards.

Reviewed on Google Maps

8 December 2019

Loving my stay to far! Thx ash for the engagement gifts

Reviewed on Google Maps

8 December 2019

Great comfortable and executive 5 diamonds Hotel

Reviewed on Google Maps

8 December 2019

If you are thinking about a trip to Miami, but want to feel like you are in the Caribbean, this is the place. The food is great on property and it is close to several great restaurants on Key Biscayne. The staff are incredible and provide the level of service you would expect from the Ritz. It would also be great to vacation if you are a family with kids. They had a lot of activities for the kids, but also did it in a way that as adults you can still enjoy your self and not be surrounded by kids. All around a great place to stay. More...

Reviewed on Google Maps

8 December 2019

I like the location. It is sitting nicely in the quiet Key Biscayne, feels very relaxed for vacation. There are two state parks on the each sides of the property. The property itself is bit of outdated, but maintained well. The room is not very large, but nice and clean. So does the bathroom. The lounge service and food are great. The only small problem is the beach, the beach is very narrow. Also, since resort fee is paid, it should included the bicycle rental, which is not, which is cost $10 an hour on the property. More...

Reviewed on Google Maps

8 December 2019

The Ritz at Key Biscayne is perfect for a getaway from the craziness (and the “scene”) of Miami and Miami Beach. It was quiet, well appointed, good food choices, terrific pool settings on a lovely, long, sandy beach. |Highlights; 1. staff were amazing, smiling, helpful, quick to help.. can’t say enough about them. 2. pool scene and choices, big freeform for everybody and smaller for adults only choices. 3. Good mix of guests, both older folks and younger , plus some families, lots of South Americans and Europeans as well as US. 4. Great bar, good poolside and oceanfront dining. 5. Location is perfect, close to the city, but a world away from Miami. |Cons: nothing really, of course everything is a bit pricier than it should be—particularly breakfast, but we had it included in our room rate which was worthwhile. The rooms are nothing special in decor, classic Ritz Carlton beige and boring, but good beds and seating areas. ||Highly recommended, if a bit spendy.. More...

Reviewed on Google Maps

8 December 2019

What a great staff this location has trained. Everyone was amazing and there at our beckon call. I would definitely recommend walking to the lighthouse at the tip of Key Biscayne in the state park. And the guacamole was amazing.

Reviewed on Google Maps

8 December 2019

Gorgeous hotel & event space on the Ocean in Key Biscayne. Beautiful area. Very relaxed.

Reviewed on Google Maps

8 December 2019

Wonderful hotel and great staff

Reviewed on Google Maps

1 December 2019

Top of the line all the way!!!!!

Reviewed on Google Maps

1 December 2019

We so enjoy our “home away from home” to the Island Oasis of KB. Its so nice to come back to see familiar faces...Rosie (executive offices) and Rosa (F&B Director) to make our stay so special |This property has recently updated its pools and is in the process of finishing a splash pad near the kids pool. More seating at each pool is a bonus. Each day started with the yummy and plentiful breakfast buffet at The Lighthouse. Everything you could want for and more!They even have a designated area for gluten items. You can also order straight off the menu if you’d like.|The Dunes restaurant is excellently under the watchful eye of Carl. He has the Ritz Carlton brand down to a tee! Geno, the master mixologist, will be back behind the dunes bar just time for the holiday season! He is an island legend...you ,USF go see him.|All in all, from front door to the ocean, this property will not disappoint! Book your luxury vacation now!| More...

Reviewed on Google Maps

1 December 2019

From beginning to end this is a quality destination. The "competition" is limited, but RC continues to act like there is a competitor.

Reviewed on Google Maps

1 December 2019

Great location, beach and food. Goose your view ahead and endure it is delivered

Reviewed on Google Maps

1 December 2019

We had stayed at this property previously due to its proximity to Miami and Fort Lauderdale airports and had not been impressed. Amazing what 3 years can do because last week was nothing less than perfection. We had a small suite to accommodate the 3 of us and loved the club level staff, food, and amenities. Stefan and his team (Lisa, Mike, Bella and Yari) anticipated every request and pampered us without being overly attentive. One highlight was on Thanksgiving Day, we did not sign up for the buffet (with 700 of our closest friends!) but one of our travel companions was craving a bite of turkey, stuffing and gravy. I wandered into the beautifully renovated dining room in my shorts and tshirt and this very gracious and proud executive sous chef greeted me. I made it known that I had not signed up for the buffet and had a unique request to "make a friend's day". She promptly took me over to the turkey and fixings station, talked to her staff, and prepared a small plate of turkey and stuffing. Rachel was her name and a fine reminder why the Ritz can be such a special place. She made the day special and we're grateful for the wonderful team at the Ritz Carlton Key Biscayne. Thank you. More...

Reviewed on Google Maps

29 November 2019

Excelente experiencia y servicio, muy recomendable

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29 November 2019

Excellent customer service. Great staff that care. Will definitely stay here again.

Reviewed on Google Maps

29 November 2019

La comida es muy regular para la categoría del hotel, la sazón es mala

Reviewed on Google Maps

29 November 2019

We had a corporate retreat here and I was blown away by the hotel, food, amenities and service. We will definitely be back!

Reviewed on Google Maps

29 November 2019

The Key Biscayne is the best Ritz resort in the country. We chose to return here almost on a monthly basis. Once you experience it, you will see why this resort gives testament to the Ritz legacy and reputation.

Reviewed on Google Maps

29 November 2019

Stayed at the Ritz for business. Staff was excellent. Truly enjoyed the stay.

Reviewed on Google Maps

29 November 2019

Must visit once in your lifetime!

Reviewed on Google Maps

29 November 2019

Located at Biscayne Bay Miami has everything you need for a perfect stay, really good food and amenities. Customer service right on point. I want to recognize the service we got from Alex Rodriguez at the lobby bar. More...

Reviewed on Google Maps

25 November 2019

Excellent resort.friendly staff top of the line service.beach front view property with two pools and a fitness center for guests only.three restaurants to choose from.

Reviewed on Google Maps

25 November 2019

Servicio muy coordial y muy buen buffet!!....Excelente!!

Reviewed on Google Maps

24 November 2019

It's an astonishing property, huge. First class.

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22 November 2019

Really nice property. Not much of a beach, but still beautiful.

Reviewed on Google Maps

20 November 2019

From the time we entered to the moment we left, the Ritz Carlton in Key Biscayne provided excellent service. The staff is friendly and always willing to assist in any way. Our room was exactly as expected with a beautiful oceanfront view. It was clean and turn down service is always nice. The balcony was a good size. We would order room service for breakfast and eat on the balcony as the sun was coming up. Beautiful view and beautiful sunrise!||||The only reason for the 4 stars vs. 5 is because the service at the pool is not that great. In fact, it was not even close to what you might expect from a Ritz. The South pool was closed for renovation, so only the North pool, which is usually the adult only pool area, was open. It was often difficult to get a chair where we wanted depending on the time of day, and the wait staff was seriously lacking. I’m not sure if this is the norm or if it was because the one pool was closed, though I don’t know why that would matter. ||||The spa was amazing. We had great massages and facials. The amenities are also wonderful. The hot tub, steam room and sauna were perfect and it was never too crowded. The spa amenities are part of your resort fees so you can use them anytime during your stay, which was nice. Sometimes we just wanted to go sit in the steam room or the hot tub for a few minutes.||||Overall, the stay was excellent and I am planning to go back. More...

Reviewed on Google Maps

20 November 2019

This property is very nice, however it's club lounge staff make it outstanding.||||Bella, Lisa and Mike, made our stay! They treated us professionally, but with a huge dose of kindness and genuine interest in make sure we had a very relaxing weekend at the property. ||||From the warm pool, to the semi-private beach, this is a gem of a property to stay at. More...

Reviewed on Google Maps

20 November 2019

La comida exquisita y el trato del personal fue inmejorable. Me atendió Paola y fue muy amable y profesional a la hora de aconsejarme las recomendaciones. Todos los cameros estuvieron muy muy atentos y coordinamos. Y repito ... la hamburguesa que me pusieron fue una delicia More...

Reviewed on Google Maps

20 November 2019

excelente!

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13 November 2019

Very comfortable room

Reviewed on Google Maps

13 November 2019

hotel food was very goodthe staff was very good.

Reviewed on Google Maps

13 November 2019

You know when a hotel is so good you are motivated to take the time to write a 5-star review? It’s not a common occurrence, but the Ritz Key Biscayne has motivated me to do just that. They have gone above and beyond with customer service, treated my children with the same respect as an adult guest. My kids were so impressed they drew crayon drawings for their favorite staff. The food is delicious. The breakfast is over the top. I will definitely be back!!! More...

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13 November 2019

It's a 5 star hotel. Enough said.

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13 November 2019

Super awesome

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6 November 2019

Special time ! Thank you to everyone at the hotel for making it such a special stay.

Reviewed on Google Maps

6 November 2019

Marvelous! Great beach. Luxurious. Good food. Nice staff

Reviewed on Google Maps