The Port KC Fitness & Performance

The Port KC Fitness & Performance

The Port KC Fitness & Performance locationWestport, Missouri

(13 Reviews)
  • 1 hour average response time
The Port KC Fitness & Performance Reviews


Review of The Port KC Fitness & Performance by Christian Brooks
1 04/06/2018 Christian Brooks

Would give zero stars if possible. I was a member of the Gold's Gym in Westport that gave a two weeks’ notice and closed down in December 2017. Before closing, they notified all members that they would be transferred to "The Port KC Fitness and Performance". We were instructed that contracts would now be under the ownership of Port KC and all negotiation would go through them. I was on a yearlong contract with Gold's Gym that I was paying monthly through the billing company ABC Financial. Again I was paying month to month – I did not pay in full.

About the Gym: Port KC is a tiny gym with little equipment. The entry to the gym is in a dimly lit back alley with hardly any parking. Not a good place for my wife to be parked at for an early morning or late evening workout. It was not similar to the commercial gym that I had signed up as a member of Gold’s and Port KC was not the atmosphere I was looking for. You can understand the frustration when you are still being billed for something you no longer want to be a part of or signed up for.

I spoke with Sheri, who I believe to be the owner, and she mentioned I would need to go through ABC Financial to see if I could cancel my membership. ABC Financial told me "Port KC" was now legally responsible for the contracts. ABC Financial told me I could cancel my membership with no cancellation fees or buyout required if the Port KC gave permission to ABC Financial. Instead Sheri claimed "she could not get legally involved" and that her lawyer told her not to get involved. Gold's no longer has ownership to the accounts. Port KC is the account holder but took no responsibility to help out people who were screwed over by a big corporation like Golds.

Since Port KC is a small business, I would expect more flexibility, customer service, and compassion but instead what I received was dishonesty and theft. I bought out my contract out through ABC Financial for both my wife and me ($291.70) because collection services would be initiated if I did not pay. Obviously, this money went directly into Port KC’s pockets since the accounts were all legally transferred from Gold’s Gym. I would completely understand if they could not reimburse me for the money if I paid in full for the membership to Gold’s but I did not pay in full. I still had 7 months left in my contract. It was monthly billing and they had the chance to make it right. I asked Sheri to reimburse me for the money that I just directly deposited into the Port KC account. She has thus ignored emails and calls. Offered to meet one time in person but when I followed up she never responded. I have sent about four follow up emails and still no response.

Review of The Port KC Fitness & Performance by Kristen Pugh
5 20/05/2018 Kristen Pugh

Amazing, knowledgable and supportive staff. They really have made an effort to create community and a family atmosphere in this place and it has worked! Everyone seems to support each other in whatever their journey is.

Review of The Port KC Fitness & Performance by Alioune Gueye
5 17/05/2018 Alioune Gueye

Awesome Gym!!! Great atmosphere!!! Staff is incredible!!

Review of The Port KC Fitness & Performance by Alyssa Torres
5 12/04/2018 Alyssa Torres

The atmosphere here is incredible! The staff is the most friendly staff I have ever encountered at any gym, and I have visited many gyms in Kansas City area.The trainers are passionate and committed to their clients. Started working out here in 2016 and have already made so many new friends that have turned into family. Definitely recommend joining this gym, there are many different trainers with all different types of backgrounds... the classes and the accountability from the trainers and gym members are why I'm here training! Whatever type of fitness goals you have they can help, Sheri and her staff are great!

Review of The Port KC Fitness & Performance by Kevin Redmond Jr
3 12/04/2018 Kevin Redmond Jr

Okay, just here because they transferred my gold's gym membership.

Review of The Port KC Fitness & Performance by Kelvin Parker
5 22/03/2018 Kelvin Parker

After working out at 24 and some other nationally know GYms , I found this to be a good spot to come and focus without having to fight for equipment. The trainers were very informative and knowledgeable . As a person that cares about my workout I felt comfy in this place knowing it provided what was needed !

Review of The Port KC Fitness & Performance by Andy Maugh
1 20/03/2018 Andy Maugh

Leaving this review here because the Gold's Gym in Westport has now moved to this location.
Good luck trying to cancel your membership here. If you do, you'll find several months later they are still charging your credit card. When you dispute the charges they get a collection agency to harass you with letters and phone calls. Save your sanity and go elsewhere.

Review of The Port KC Fitness & Performance by Zac Lester
1 19/03/2018 Zac Lester

This review is a reflection of The Port KC's affiliation with former Gold's Gym Westport. Gold's Gym Westport transferred all accounts to The Port KC without offering any details of the transfer (1 email 2 months after the gym was effectively closed). Many members joined other gyms in the area prior to being told PAID IN FULL and UPFRONT memberships (paid for 1 year all at once) would 1) not be refunded 2) transferred to The Port KC. Not only is this egregious and borderline robbery, they continue you to charge you an annual fee without telling you, even though you have never stepped foot in the gym.

Review of The Port KC Fitness & Performance by Michael Lopez
5 24/08/2017 Michael Lopez

A great place to workout and feel great. No bad attitudes, just one big happy fit family.

Review of The Port KC Fitness & Performance by Christian Lewis
5 22/08/2017 Christian Lewis

Great place to get a good workout. Awesome owner & trainers.

Review of The Port KC Fitness & Performance by Jacob ROberts
5 26/07/2017 Jacob ROberts

Great neighborhood gym, owner/manager is very personable and always willing to help out. I always feel at home.

Review of The Port KC Fitness & Performance by Douglas Edgar
5 09/12/2016 Douglas Edgar

Its nice too come early or late as you like and have the place all too yourself to get in and out. Couldn't be happier

Review of The Port KC Fitness & Performance by Stephanie Harrington
5 10/03/2016 Stephanie Harrington

This gym is pretty awesome. It's never crowded and the classes are really and truly for everyone.

The classes are everyday but Sunday and they are pretty legit and vary daily. Sometimes I have no idea what I'm doing, and the instructor will come over and help me. Sometimes the personal trainers/owner are just hanging around between sessions and will offer help and guidance if needed too.

The other gym members are super nice and welcoming and often gather in the juice bar upstairs to chat after workouts.

I'm definitely not the easiest person to work out with but it's been really positive, which is rare for me to say cause I'm super negative.

There are people in this gym from every range of fitness level and the gym even has a uniquely cool vibe being below a juice bar.

I highly recommend it.

The Port KC Fitness & Performance

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