Natural Balance Dog Training LTD

Fantastic professional friendly service

Reviewed on Google Maps

Stacie lawson came today and was very good with my boy Kong and me! start of the journey towards training him and all i can say is fantastic friendly service couldnt of asked for better trainer to come help ⭐️⭐️⭐️⭐️⭐️

Honestly i have no-t had a good experience with this company. After ringing initially and explaining that my problems with my 2 year old rescue dog Koda was dog aggression on walks after being attacked in a park and “selective” recall issues – sometimes she’s great others not so much! I chose a very expensive £500 package as pack walks was the thing that would be most beneficial to us as dog aggression was a big thing for us and that a trainer that could provide this was in a reasonable distance to my house. First appointment made the training never turned up….great start! But everybody makes mistakes – after ringing and re arranging the trainer attended my property to meet Koda. Off the back of that meeting, I was supposed to get a behaviour report. That never materialised – never has. Second meeting was in a park – had a bit of a walk showed me where I was going wrong where to approve….very bog standard stuff really …then was expecting pack walks to be set up and a behaviour report. Behaviour report number two you guessed it – never materialised. After hearing radio silence for two weeks I decided to check in and was advised from the trainer she no longer works at the company and I needed to call the office to talk about pack walks. I called the office and explained I really wasn’t happy that I had paid £500 for a very expensive walk so far and that I needed something fixed around pack walks and behaviour reports or a refund. It was then said that I would have three one to one sessions with the trainer instead of pack walks and that the original trainer would carry this on as a favour, as all the other set up pack walks were an hour plus away from me. Its now been about 5 weeks since our very expensive walk around black park and I still have not been able to set any further training up and no behaviour reports. I have just been researching and trying different training techniques myself at this point – and honestly its better then the support I have received. More...

Reviewed on Facebook

They returned my message and rang us very quickly and we are booked in with one of the trainers

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Reply from Natural Balance Dog Training LTD

The trainer in question is no longer part of our team and this customer has been given a partial refund plus offers of unlimited time one-to-one free training with our Senior Behaviourist, a new report and free Video Consultations with our Head Behaviourist. All efforts have been made to resolve this and the customer has refused to engage with us despite high levels of customer service. This review is not remotely reflective of our company as every other review clearly shows.

Reviewed on Google Maps

Having got a rescue dog that had already had 3 homes and was showing some reactive behaviours and sometimes trying to bite it was clear that at some point he had been hurt and possibly hit around the head so saw hands as weapons. This dog was not quite 9 months old so I knew he needed some help to get over these behaviours.
I spoke with Sarah who reassured me that he could be helped so I chose the VIP package so he could have the very best of help and support.
We are now working with Stacie we have had one session and are now completing homework before our next session. More...

Dexter WAS a source of tension in our home life. He was reactive to other dogs, resource guarding and he would not listen to us and was slowly destroying parts of the garden by snapping branches off things then running circles around us and also leaping on furniture inside and stealing things. Owning him was not the pleasure we imagined it to be. We were having discussions about rehoming which in our hearts we did not want to do.

Enter Sarah at Natural Balance DT. Dexter is now a dramatically different and a much happier dog.

Sarah is amazing. We had only one session with her but unlike others she does return texts and offers support after the session is over.

We have gone from chasing Dexter around the garden to simply giving a 'leave' command and Dexter drops whatever he had in his mouth and comes in for a treat. As a safety thing this is amazing. Being a Lab he has very high food drive. And for a Lab, his is insane!

His reactivity is getting MUCH better and is on the way to being sorted.

Don't get me wrong, we still have much to do but in just one session we were given some brilliant tools and all our concerns were dealt with. This was followed up by an in depth 16 page report to remind us of things to work on. As we chose Sarah's Elite package we also have access to 4 video training courses which are invaluable and I wish i had this at the start.

We cannot thank you enough Sarah for changing our lives (especially Dexter).

The big test was a couple of days later when we took Dexter to a crowded beach full of dogs and kids. A couple of dogs had a go at Dexter but he did NOT!

Would I recommend? Absolutely without hesitation. Any regrets? Just one ... That we didn't find Sarah right from the beginning! More...

Hello , I'm very pleased of what can be done to help me train my dog as I have managed to do some but there's other stuff I can not do so it so relieving to know that I have got help with the other things that need to be sorted out.

Reviewed on Google Maps

Reviewed on Google Maps

Fantastic personal care and information about your pet.

Reviewed on Google Maps

Lovely local business. Super friendly and helpful, and they know what they're talking about.

Reviewed on Google Maps

Reviewed on Google Maps

Hi Stacie came to our house for Topsie snd Max and we found her very helpful very professional and very friendly I highly recommend this company

Friendly staff and help full

Reviewed on Google Maps

Sarah contacted me after our initial enquiry very promptly and it was clear straight away that she was going to be able to help us with our anxious dog.
It is no exaggeration to say Sarah changed our dogs behaviour as soon as she entered our home and the visit was really successful.
We really appreciated Sarah’s straight talking approach and her clear expectations of us as a family to support and reinforce the changes we needed to make for our dogs.
As Sarah pointed out we would need to work longer on some areas but I can absolutely say with confidence that this training has literally changed our dogs into calm, happy, respectful fluff balls and we can’t recommend it enough. More...

They were helpful and understanding,

Dave from Natural Balance was very friendly and professional, was great with our 2 dogs and will definitely be following his advise going forward

Sarah responded to my request very quickly and we will be starting the training in two weeks

Although we are awaiting the first visit I was contacted the morning after my enquiry.
Sarah listened to my concerns about my dog and whilst empathetic she was clear on what we needed to do and how we needed to change our behaviour.
We are looking forward to our meeting and feel positive about the future. More...

Very professional, they were brilliant with my dog, and the training was a great success. Highly recommended

Reviewed on Google Maps

Very good service 5 star

Reviewed on Google Maps

Always really friendly and ready to help!

Reviewed on Google Maps

Great information

Reviewed on Google Maps

Great pet centre. even do delivery free. I didn't find the web site easy to use. Having done a search and found the item I wanted (not all stock is on the web site) to do a 2nd search it is necessary to go back through home to do a another.

Reviewed on Google Maps

Invaluable advice re. a feeding regime for my hyperactive Cockerpoo.

Reviewed on Google Maps

Friendly helpful advice and service on every visit, highly recommend

Reviewed on Google Maps

Very polite and knowledgeable staff can't do enough to help you find what you need.

Reviewed on Google Maps

Reviewed on Google Maps

Lovely service and knowledge

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

We had the pleasure of Dave come and help with are 5 month old German shepherd shadow and we were so impressed with how quickly the way she was responding to the training that he was showing us . These guys definitely know there stuff and we would highly recommend to anyone that is struggling with their fury friends. We can't remember the lady's name that accompanied Dave it she was also brilliant and so helpful with the knowledge that she had . Thankyou to you both ,we have already seen some big differences in two days !! More...

The initial session with Sarah and Dave gave me some good tips on helping with the problems I had been having with my rescue dog, not unexpected after he had had four owners in four years. I did have some problems setting up my account on their website, but my query was sorted out quickly and efficiently.

I had a later problem with the collar they recommended, but again this was sorted out quickly with another home visit.

In all the team responsiveness was very good, and I will be continuing with training my dog using most of their recommendations. More...

Working with Sarah of Natural Balance Dog Training LTD was very positive. Our puppy is 15 weeks old and she is deaf and we weren’t sure how to train her so I went through Bark to get in touch with local dog trainers and we chose the above . Sarah came to the house for a one to one training it has only been a few days since since she came but Izzy seems a lot calmer now and seems to be settling into training.The good thing is if we have any questions or problems with the training we can get in touch with Sarah by email or phone and she will advise us on what to do. A very professional company and would highly recommended her to anyone looking for a dog trainer. More...

Natural Ballance seem to offer standard "one size fits all" training packages at a high price. Our dog has a specific problem with anxiety and reactivity which, I feel, requires a different approach.

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Reply from Natural Balance Dog Training LTD

Hi Martin, I am very sorry you feel this way but this is absolutely not what we do. Our sessions are always individually tailored to your dog's specific needs and the owners requirements to ensure you exactly get the right training to resolve your dog's problems in the best possible way for you and your dog. Our prices are also highly competitive with our peers and we are very proud of our holistic approach and incredible success rate. If you would like to discuss training for your dog I would always be happy to chat with you.

We have arrange training for my dog and am looking forward to working together

Amazing 1-1 training session for Baxter today. Sarah is so helpful and gave us the confidence to get his behaviour on track. Baxter was a superstar.

Reviewed on Facebook

The chat over the phone was reassuring and friendly I am looking forward to the first session full of hope for the future.