The Human Factor

About

The purpose of our short course training is to ensure that candidates are able to utilize the skills they gained during the sessions immediately after the session. Without any further study or testing.

All courses are customized to the client’s specific needs. This is not a complete list of training available, but a selection of the most popular courses.

Company Disciplinary Code Implementation

Implementation of company disciplinary code with all staff members.

Company Policy Staff Implementation

Implementation of company policy with all staff members.

Managerial Skills

Workshop for managers to assist in increasing staff productivity.

Waitering Etiquette

Do’s and don’ts of servicing customers.

Receptionist Etiquette

Receptionist do’s and don’ts.

How to be the best, ‘first impression’ of your company.

E-Mail Etiquette

Basic skills of professional e-mail writing.

Telephone Manner

Greeting etiquette, tone of voice, how to be the best ‘first impression’ of the company.

Employee Productiveness Workshop

Assessment of employee environment.

Discussion of what would make environment more productive.

Factors that cause a reduction in productiveness.

Retail Shop Assistant Etiquette

Do’s and don’ts of servicing customers.

Teller Etiquette

Do’s and don’ts of servicing customers.

Toolbox Talk on Workplace Etiquette

General employee do’s and don’ts.

Employee relations.

Sexual Harassment Work Shop

How to identify harassment.

Process of handling harassment and all together avoiding it.

Ensuring safety of all employees in the workplace.

Anger Management

Anger management tools.

Removing/avoiding triggers.

Employee Counselling

Preventative counselling.

Corrective counselling.

Incident counselling.

Disciplinary counselling.

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