London, London
Established in 2009, The Good Care Group is a national provider of professional, multi-award winning 24 hour live-in care services allowing people to continue to live safely and happily in their own home, maintaining dignity and independence, with tailored support as required.
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69 customer reviews
Brenda MacKinnon
This was my first experience of having live-in care, and it proved to be an exceptionally happy one from start to finish. It was a perfect match of carer and client and my recovery was greatly helped during the four weeks . The admin work throughout was always efficiently and pleasantly carried out. All in all, an experience I would hope to repeat. More...
Reviewed on Google Maps
Christine Forbes
We have received the best possible care and attention from The Good Care Group from the minute I contacted them some time ago for help. We now have a lovely caring and kind Carer looking after my elderly brother who has a number of health issues and also my sister in law who is relieved to have such an able and caring 'friend' living in. Nothing is too much trouble with Grace driving my brother to appointments, hospital, shopping etc.... and she is also a very good cook which means we know they are both being well fed! As a family, we highly recommend The Good Care Group and we are so grateful that we can depend on them for all the care needed. More...
Reviewed on Google Maps
Tina Syer-Willoughby
Very reliable company. Always do a good job caring for my mum. Never had any issues. Would recommend.
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Lindsay Stride
Our experience so far with The Good Care Group has been excellent. The staff were efficient, helpful and constantly resassuring during a very stressful period. The carer provided has been kind, thoughtful and professional throughout, settling my aunt back at home seamlessly. More...
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A F
Kind caring and professional with CQC outstanding rating which is very re assuring
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Damien Hills
Shocking service with terrible carers One of the three carer's I had from them recooked 3 day old rice Another damaged my wheelchair and flooded the hallway carpet with the shower as well as causing damage to my flat and items of clothing The only good thing about the company in my experience is care manager Lynn Rogers who I'd give 5 stars
Reviewed on Google Maps
Roger Benge
I have a friend with dementia and visit him often. Many of his carers do not give him the best care but, by far the best carer was from The Good Care Group, Helen. She made sure that my friend got out of bed for breakfast, sat with him in conversation and discussing his late wife with him, taking him for walks and showing him nature in the garden. Very impressive. More...
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Jane Whittingham
I have used The Good Care Group twice for respite care pending organising permanent live-in care with them. They have been marvellous, I cannot fault the service they provide. I feel happy that Mum is getting an excellent level of care and I consider Mum has thrived in their very capable hands. Would have no hesitation in recommending them. More...
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Maxima Truffer
I wholeheartedly recommend the Good Care Group. Recommended to me as excellent by my esteemed doctor. They have proved to be even better! Absolutely outstanding. Charming Jessica Monaghan runs the hourly service brilliantly and with passion. She has built a team of exceptional and dedicated carers. Our carer Viviana is the jewel in the crown for us. She is delightful and brings joy to our home. And her cooking is fabulous; healthy and delicious. Thank you for your wonderful care. More...
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Isabel Lopez Cruz
I have been working for TGCG for 6 years now. I have always felt supported and listened by my managers and the office staff. Being a professional carer has made me grow as a person in many ways. Pay is reviewed every year. More...
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Zimasa Nqaba
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Kerry Boon
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John Stevens
Had an initial call with their client team whilst researching care for my grandfather. The team was very knowledgeable and professional.
Reviewed on Google Maps
Ieva Baužytė
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Jeanette Summers
I have been very impressed with the help and professionalism of everyone I have come in contact with. Right from my first call to query about support for my elderly mother, I feel that the staff at TGCG treat clients and their families with respect. The senior care manager was very effective in sourcing a carer in a short time and is a good support to us all. My mother is now at home and the carer is building up a lovely rapport with a relationship of trust. This gives me real peace of mind as I live almost 200 miles away. I find the electronic daily notes very useful as they keep me in the loop. They also enable me to support the carer in getting to know my mother. Thank you to all involved. More...
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Rita Milner
My sister & I needed to arrange live in care for an elderly aunt. From our first contact with The Good Care Group, the high level of professionalism was apparent. Perhaps equally important though, was the personal touch. Care is now in place, our aunt has progressed so much (physically & mentally), leaving me & my sister free to enjoy family time again, knowing all her care needs are met. A big thank you to all involved. More...
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Isabel Turnbull
I have used The Good Care Group many times for respite care for a number of years. The carers have always been excellent but I was amazed how well matched the emergency carers were with only a few days notice. I always look forward to when I get a TGCG carer. More...
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Simpson Brodie
The care given to my husband while I was away was fantastic!
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Diane Atkinson
After over 2 years without respite, I was so in need of a break. I was directed to The Good Care Group by a local company who use them for live-in care breaks. From start to finish, everyone was very understanding and professional about setting everything up, with all aspects covered as regard to my husband's needs. He has advanced dementia, so no longer able to express his wishes. The carer was wonderful, very friendly and calm as she got to know him. I felt confident that she would cope with him as I left the next day for a much needed break with my son and family. We had some video calls to keep in touch and any queries I could answer by text. I came back feeling refreshed, not needing to be "on duty" for 6 days. This has taken a great weight off my mind about finding suitable care for respite and can look forward to planning my next break now. I wouldn't hesitate to recommend The Good Care Group. So glad I found you. More...
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Lorraine Buchanan
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John Hoerner
I have found the Good Care Group to be 100% effective and professional. There are cheaper solutions but none better. They really make sure their carers are first class and monitor the process constantly. The supervisors have a good knowledge of the situation in each household and check on it regularly. The carers we have are so good that I now consider them family friends. More...
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Sheila Ritchie
GCG has provided professional attention to detail in all aspects of their dealings with us.
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Csomagoló minőségellenőr
Normális oldal könyen kezelhető gyors önéletrajz készítés
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Care manager
Very client focused forward thinking always looking for a better service for the clients.Carer focussed making sure carers are well supported and can lose focus on the care managersPros Good wagesCons Can mean lose. Work life balance
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Professional carer
The training given at this company is second to none.Intense, informative, training given by fantastic staff.Office staff are fantastic, caring and do their utmost to look after employees All in all a great company with great experiences available for people looking for a live in caring job.
Reviewed on Indeed.com
Silva Kylie
I'm so blessed with this trading that Annie Fox Fox has been doing for me. I begin this trading with $5,000, which received $63,840 in just 7days and I was able to withdraw $45,000 off the profit as my first withdrawal. I'm so excited because I've been able to promote Carrier to the next level with this trading. Annie, God Almighty will bless you for the good works. Contact her via LinkedIn.com/in/Annie-Fox-Fox-a97373183 Email: annie_fox@hotmail.com WhatsApp: +15188558149 More...
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'Lina Pazou'
Best company to join if you are in the care business.
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Mioara Simion
Sono contenta. TANTISSIMI SALUTI A TUTTI VOI.
Reviewed on Facebook
Head Office
I work in the head office and I'm proud to be part of an organisation where everyone are completely dedicated and focused on providing a fantastic service. Employees are well supported. There is a culture of transparency and openess that I value. Everyone has a voice. Everyone can contact the senior management team and everyone gets listened to.Pros Collaboration, focus on quality, great colleagues More...
Reviewed on Indeed.com
Professional carer
I currently work for tgcg there are many fantastic aspects of this company, the initial training is good, the CEO is outstanding. The placement team is ok. The pros of the company is there reputation is second to none, I think they do listen to there staff, and of course the clients.The cons they don't always pay national minimum wage and to much is focussed on the tech side of the business. The client care plans can do so be outdated.I would say this company is 80% fantastic and 20% issues.In saying that I have done care for many years and this is the best care company I have been with. so, our Care Managers immediately review the care plan and if necessary the DAHA (daily average hours earned).All client plans should be up-to-date - we would urge you to escalate any concerns or issues to your Care Manager and failing that to your Regional Manager. This was a long response, but you raised important points that we wanted to cover! We work hard to deliver the very best in care and our talented Professional Carers clearly play a huge part in this - so thank you very much for what you do every day. And please do not hesitate to contact your Care Manager or Regional Manager if you have any questions.Pros Ceo. The job diversity, the clients, the company reputation and cqc standingCons The salary can be below national minimum wage depending on placement, outdated cate plsns, to much focus on tech side of the business More...
Reviewed on Indeed.com
Live In Carer
I returned to The Good Care Group after a 2 year break for personal reasons. I am glad I returned and am lucky to have a very supportive manager and have always found the office staff willing to listen when I've had a tough time. The training is very good and there is always someone at the end of the phone for advice and support. The wages are good, when you work out there's no food or travel to pay for 2 weeks. The work/life balance is excellent and overtime is available if you want it. Now they have joined with another care company, I just hope the values used when setting up the company aren't lost.Each day is different and each client has different needs, buts that the challenge for a fulfilling job.Pros Work/life balanceCons None More...
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Professional Live in Carer
I chose to embark on a career in caring with TGCG because they seemed to value their carers and recognise the importance of the on the ground workforce and that is exactly what they have done. I have worked with them for a year had experience with four clients (two permanent placements and two relief cover temporary assignments). I have had direct contact with three Managers and one Regional Manager all of whom have supportive, on hand and available as well as sympathetic and caring of my needs.Live in care is a tough job with long hours and unpredictable situations, this is the industry but TGCG does everything possible to support the workforce and is very conscientious of ensuring daily breaks are provided and adhered to.Training has been great and the opportunity and encouragement to build on my career has been (and is) second to none. Of course, I would prefer the whole industry to be better paid but TGCG pay excellent rates within the industry and their expenses and support policies are efficient, easy and most importantly fast and regular.I made the right choice and am very happy with my new, fulfilling and worthwhile career.Pros Management, office and free external confidential support systemsCons As an overseas worker flight subsidies rarely kick in, wages are less than UK based carers doing the same job. More...
Reviewed on Indeed.com
Care Manager
The good care group are truly and simply “outstanding” I feel proud to work for such a caring client/carer focused company. I have had fantastic induction training by highly trained professionals and have always had support and enjoy from management I am so lucky to work herePros Management, training, technologyCons Long hours More...
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Head office staff
Having worked in the care sector for the last 7.5years, I can honestly say that TGCG are one of the best care companies out there. From day one, everyone I've met has been so passionate about what they do. The company is always looking ahead to see how they can continue to improve outcomes for clients and also in the support and development of carers. I feel valued and that my feelings matter, I know that if I have an idea or suggestion my manager will listen to me. I find the rest of the head office team very approachable and know that if I have a concern there are people who will acknowledge it and offer solutions.The role can be challenging and as with any job there is always going to be pressure; but those pressures arise because what we do really matters and from wanting to be able to give the best possible care we can.Pros Support, feeling like you are doing something worthwhile and rewarding More...
Reviewed on Indeed.com
Live in carer
Through this company I gained invaluable knowledge and experience which had lead me to current role. This job is rewarding and opens doors both during and after this role. Pros Good pay and travelCons Long time from home More...
Reviewed on Indeed.com
Samantha Chey Fourie McGechie
I started in January. The company from training to my Care Manager are brilliant very supportive
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Filipa Bastos
5 stars for all the team.. all dedication and support.
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Tracy Forrester Mcdermott
worked here 6 years just had a days training with Sam great day #learnsomethingneweveryday
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Karen Graham
5 stars fantastic support fantastic training fantastic colleagues fantastic team fantastic motivation fantastic innovation all round 5*****
Reviewed on Facebook
Carer
I have only been working with the good care group for a short period but they have been one of the best care companies that I have worked for. The training is wonderful, lasts 5 days and incredibly detailed and leaves you feeling very prepared. The managers will contact you instantly if you have a problem, and you have regional managers who will not hesitation in coming out to see you if you have any issues with your client and it feels as though everyone at the company really cares about you. The company has its own psychiatrist team that will support you, who do not disclose any confidential information you tell them back to the company unless you ask them too. The CEO is also down at ground level and likes to meet all employees, which I feel shows a lot about a company. They also help you to attain a first aid qualification and the care certificate. I had an issue with my client where, for personal reasons, I was really struggling, and about 8 members of the company contacted me, checking I was okay and listening to everything I said and working together in order to help with my situation. The pay is excellent and you have the ability to grow with the company. Your rate of pay increases along with your qualifications, and they have a mach scheme which puts you with your ideal client matched on personality, interests and tastes.It is so nice to work within a company that actually cares about you as an employee, just as much as their clients.Pros continuity of care, breaks, good rate of pay, good rate on mileageCons no overtime More...
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Susan Nicholas
i love my job at tgcg best thing i have ever done. in all the jobs i have had this out ways them all
thank you to tgcg for having me.sue nicolas
Reviewed on Facebook
Corinne Craig
I completed my training today. I have to say what a fantastic training team they have I have learnt so many new things this week. I looking forward to working with these wonderful people More...
Reviewed on Facebook
Iwona Gulinska
I am just on the training course yet but I already enjoy the knowlege I have been delivered, the atmosphere and impressed by the professional and passionated people who work here. Looking forward to work with the company like this. More...
Reviewed on Facebook
Brenda O'Brien
brilliant company to work for always support at the end of the phone
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Joanne Addison
I love my job working at the good care group. Xxx
Reviewed on Facebook
Angela J Smith
Great company to work for. Feel valued as a carer. Support and back up are fantastic. Really glad I moved to them from another company. Haven't looked back since .
Reviewed on Facebook
Claudia Paterson
Very good company to work for. Fantastic induction training, fast respond from carerservice if any problems and always an open ear when dealing with personal problems. Highly recommended
Reviewed on Facebook
AxelSituation
Awful, Zero stars, only regret is I must give them 1 star.
Reviewed on Google Maps
Paul Lomas-Clarke
Wrong phone number on website
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Personal Care Assistant
My typical day at work is always focusing on client's needs and matching them with high understanding of his/her needs. Live-in care worker concerns all aspects of personal care, supporting customers during their activities. The Good Care Group is one of the best in UK and I was very satisfied to work for them.Pros Free lunchesCons Long hours More...
Reviewed on Indeed.com