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The Furniture Mega store

DE75, Heanor

(176)
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About

Welcome to The Furniture Megastore, a new design destination for lovingly created furniture and accessories.

We source the latest trends and materials to build a collection of beautifully designed, unique furniture and home decor pieces, tailored to your family’s unique taste & style. From innately practical pieces to on trend contemporary pieces.

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Reviews (176)

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3.5/5

176 customer reviews

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18 January 2024

We ordered a 3 seater a 2 seater setee a crushed crystal tv corner stand and a coffee table, the corner tv stand they loaded into our car for us, the coffee table they ordered, the cream leather setee's they delivered about a week later with the chargers for the reclines, the coffee table took a few months, they phoned us regular with updates, the problem was the supplier was telling them crap info which isn't their fault, for the unique items they supply they cant just get from anywhere, you have to understand you wont get Taffs furniture from just anywhere so you have to be patient sometimes, eventually we got our table in good condition, Taff phoned me and said we have it and i'm bringing it tonight and it arrived, very, very happy, reading the bad reviews i feel sorry because the shop is not to blame for suppliers letting them down

16 December 2023

However signs are out that it's open to public, it's only open for deliveries!

Reviewed on Google Maps

13 December 2023

I have been calling several times weekly for months to try and get the chair that we ordered in July delivered. They do not call back when messages are left. Was told it was in the warehouse over a month ago and every week I am promised it will be delivered by the end of the week. Our payments for this chair are coming out monthly. At a loss as to what to do. I have been incredibly patient with this company but I have reached the end of my patience. I unfortunately cannot recommend this company. More...

Reviewed on Google Maps

17 October 2023

We had two problems with our sofa ( more of a misunderstanding ) the corner sofa came the wrong handed , but taf sorted it out straight away, it was picked then a new one was sent , we were left without a sofa fir a few weeks but it wasn’t a problem , the sofa we have received is beautiful, we decided we needed an add in peice to make it bigger , it came with studs missing but again taf sorted out straight away , someone came to our home to it , so overall happy .

Reviewed on Google Maps

17 October 2023

Love this store. We went everywhere looking for a corner unit suite to fit into our living room. Spent a good 2 weeks trying to get the right size for the right budget. Finally found it here. Great price and quality and not extortionate. Also they had one in stock so we didn't have to wait 3-4 months like the larger stores. I would go here every time. Very welcoming and not pushy like some. More...

Reviewed on Google Maps

17 September 2023

So we ordered a sofa and love chair in July 2022. It arrived in October 2022 however the sofa wasn't complete with all parts and missing cushions. I cannot begin to list how many times I had to call the store yo chase getting the outstanding cushions and missing parts. I had put a negative review on and then having a conversation with taff he agreed to sort it as long as I took the negative review down. We are now in May 2023 and still do not have complete sofa that we ordered nearly a year ago!!! I have tried messaging again several times with no response so now given up. Stay away from this company at all costs. Sue, in answer to your comment the cushion cover i ordered still hasn't been delivered i received the wrong design which your owner knew about and was trying to get it sorted. He then stopped replying to any messages or calls so have ended up with the wrong combination of patterned conditions, so get your facts right!!! More...

Reviewed on Google Maps

17 September 2023

Be aware never order off this company you will not receive your item all they do is lie over and over , then ignore you, I purchased a lamp 5 months ago still haven’t received it or heard nothing , everything I phone them they saying they will have it sent out to me by weekend send me tracking information but it’s all lies, I’ve now opened up a complaint with the finance company as I want a full refund… spend your money else where with better service, terrible dodgy company never again be careful , I’m going to post this company all over social media and get people to share it as people need to know what they’re doing people ripping people off left right and centre people need to know! !!! They’ve done me out of hundreds and treated me badly and lied consistently I’ve literally had enough now and I’ve lost so much money More...

Reviewed on Google Maps

17 July 2023

Do not deal with this utter shambles of a business. Our nightmare has only just ended due to our good fortune pursuing a claim against the finance provider after finding out from Citizens Advice that our claim was against them and not this ‘company’ that didn’t deliver our goods for 18 months despite them being paid for. Broken promises and bullying communications by individuals who do not care about consumer rights or the products they act as the ‘middleman’ for. Their whole supply train from furniture maker to delivery drivers seemingly share an ethos, ‘the customer is always wrong’. Avoid, avoid, avoid. More...

Reviewed on Google Maps

17 June 2023

EXCEEDED EXPECTATION 💯 I don’t usually write reviews unless I have a terrible experience, but after reading the reviews for this company i would give a 10 star review if I could! i feel i should share my experience which had been one of the most amazing pleasant experiences, I ordered a marble table, me myself made an error in accidentally ordering the wrong one! It weighs a ton because it’s pure marble top quality! I needed to change it for the original one I wanted, I contacted a lovely young man called taf he was very polite and extremely helpful, I have anxiety so my anxiety was high, and the first thing he said to me was, please do not worry everything is going to be sorted as soon as possible! He’s stayed in touch with me kept me updated and I’m due to receive next week!! This guy works so hard and is very kind and caring I don’t get why all the negative comments! Will definitely use this company again! Thankyou taf there needs to be more people like you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More...

Reviewed on Google Maps

17 May 2023

We were very lucky to meet Taf. The furniture is lovely quality. In fact, we brought a marble table and six chairs we haven't received it yet into our home, but we we are very looking forward to the delivery and receiving it into our home, but big thanks to Taf such a lovely person

Reviewed on Google Maps

17 May 2023

Huge selection of sofas & quality furniture at amazing prices! Really helpful manager, customer service has been great. Would definitely recommend.

Reviewed on Google Maps

17 March 2023

Ordered a mirrored dressing table and two bedside cabinets. Dressing table (order number 2834) arrived super quickly and very happy with the item. Bedside cabinets (order number 2833) I have been waiting for since ordering beginning of December 2022 and still nothing. Every time get a different story with a promise of call back and that was beginning of February 2023. Very upsetting as £600 is not a small amount to pay to get some sort of a customer service. This has now gone for a dispute with the bank. So if ordering be prepared you may have an issue. Problem now I can't find anywhere else bedside cabinets that match the table :-( More...

Reviewed on Google Maps

17 February 2023

Thanks! Your review counts. You reviewed THE FURNITURE MEGASTORE Add photo Angela 1 review GB Still waiting for a £399 bookcasr Ordered and paid for a £399. bookcase 5 weeks ago. Still awaiting delivery. I've sent emails requesting an update, no response. I have called so many times. When I finally get to speak to a gentleman, he has been assuring me it will be sent next week. This has been going on for 3 weeks. Friday (18.11.2022). I got to speak with a gentleman by the name of Taff, who assured me that the Bookcase will be delivered Saturday 19.11.2022 between 2 to 3pm. He then phoned me again on Friday evening Saying they are definitely delivering between 5 & 6pm. (I guess when your lying you forget the original time you give a customer) He also stated that I will receive A text from the courier in the morning, plus he will double check with them and send me a message as well. Guess what? Not heard from courier or Taff. No delivery. I would like a refund. £400 is a lot of money for me. Phoned them 4 times on Saturday no answer. Answer machine would not allow me to leave a message. Don't feel confident emailing them and asking for a refund. Previous emails that sent, I received an automated response, saying they are quite busy and will answer shortly. Never received a response to any of my emails. Really frustrated, disappointed customer, was not expecting this at all. Finally received a full refund for the Bookcase mid December 2022. More...

Reviewed on Google Maps

17 January 2023

PLEASE 🙏🏽 READ Please don’t buy from this company They are also trading by a name which has liquidised on companies house They simply don’t care they have let me down I work for a magazine as the interior designer explained I needed this in time I was given excuse after excuse. Please buy from niches instead they are reliable trustworthy and you receive your order 48hours from you purchase. Also they are cheaper but legit this company isn’t good at all do your research I’ve involved trading standard and the newspaper More...

Reviewed on Google Maps

17 December 2022

polecam

Reviewed on Google Maps

17 December 2022

Purchased a leather corner sofa from Furniture Megastore, they were really helpful in finding a sofa of the right style and quality that not only fitted or space perfectly but also our budget. Great Service.

Reviewed on Google Maps

17 December 2022

Reviewed on Google Maps

17 December 2022

Reviewed on Google Maps

17 December 2022

Sofa web details didn't make clear that the item had a 4 months+ leading time. This was buried at the end of the page. Once found out, i tried unsuccessfully to cancel the order, as they claimed it was "made to order" while i argued that since the sofa didn't yet exist and wouldn't be made for a few more months, the order could have well been cancelled. So i waited 3 more months not even knowing if i would have received the sofa, which i did at the end. The shops keeps collecting bad reviews for the same reasons and yet the owner doesn't think to change their website or practices, so it looks they are happy like this, trap customers in to orders that would take 4+ months to get delivered and hide behind the excuse of the "made to order" law to prevent the customer from cancelling the order. Still roughly 4 months after my complaint, the website looks exactly the same, so they prefer to deal with complaints and keep the high volumes of orders rather than adopt more transparent practices. I decided to increase the stars of the review because at the end i got the sofa but i am pretty sure the owner who will read this would know precisely what i am talking about and just go on to sell the same way. Had they shown genuine understanding, they would have changed the description on the website and made the leading time very visible and i would have changed the review to positive. But obviously they have no interest in doing that. More...

Reviewed on Google Maps

17 December 2022

Rude man full of empty promises and when you confront him he is verbally abusive bad management deal with the brother he’s very polite but in my opinion avoid the shop

Reviewed on Google Maps

17 December 2022

Awful and bullied me into giving better review before getting refund for item they did not have to sell me

Reviewed on Google Maps

17 December 2022

Awful customer services

Reviewed on Google Maps

17 December 2022

Very poor Customer services. Very Rude aggressive and difficult to deal with! Told they a massive company dealing with Thousands / hundreds of pounds and well my order is just 79. 99 so what am I stressing about when I haven't received it! Still haven't received it was stressing as had no contact and when I contacted them was told this week.. Guess what it didn't arrive! Now told next week won't refund me either and that's all I wanted as don't like the way I have been spoken too and I have received an email Very unprofessional asking what planet I am from.. Thankfully I have retained all proofs and also recorded the call from the owner! And well it makes for an interesting listen! I have spoken to ombudsmen and the stress I have been dealt by this company I am going to pursue for my refund but also for compensation for there rudness and discrimination caused to me I am a Disabled lady with a low income and have been told I mean nothing to them as my purchase is tiny! And just a measley 79.99 yet they can't refund me so obviously it means something to them as they don't have the resources to refund! Very hurt and disappointed with there mannerism I have never come across a company so unprofessional and extremely rude and ungrateful! Please Think long and Hard before you buy from this company there are other professional and good company's out there with fantastic customer services where they thrive to keep customers happy and upto date with the deliveries and orders as there customers matter! This company doesn't care for you! More...

Reviewed on Google Maps

17 December 2022

Reviewed on Google Maps

17 December 2022

Avoid avoid avoid. Quick enough to take the money, Constant fob obs sofas finally arrived without the footstall, another year later and still no footstall or refund.

Reviewed on Google Maps

17 December 2022

INV1660. You are unable to supply us the sofa we ordered and have repeatedly promised to fully refund the monies paid to you. We have not received this payment and you are not responding to our efforts to resolve. Kindly process this refund with immediate effect. Order was in the name of Daniel Williams and you appear to have blocked him from leaving a poor review. More...

Reviewed on Google Maps

17 December 2022

We have had our sofa delivered today and can honestly say we are very pleased with the service from beginning to end. The Furniture Megastore and its staff have really exceeded expectations and would certainly recommend to others.

Reviewed on Google Maps

17 December 2022

After an initial delay with delivery of the furniture i ordered, it finally arrived and i am very pleased with the quality. Customer service is exceptional. Response time was same day and usually within a couple of hours. Always looking to work with the customer. Would purchase again from this company. More...

Reviewed on Google Maps

17 December 2022

Amazing service from Taff, he gave us the space we needed to have a look around and then came and gave us advice when needed. He helped us find the perfect sofa for our awkward space and made sure we were making the right decisions based on the purpose of it. Really helpful but not over the top which is what we prefer! More...

Reviewed on Google Maps

17 December 2022

This company is fraud! Avoid by all mean! They are unprofessional and doesn’t not give refund. I placed an order for a sofa in September 2021, I am writing this review on the 1st of May 2022 I still have not received my sofa or refund. I contacted my bank for a charge back but they are disputing it. My bank has to refer my case to Visa to resolve the issue. They kept saying the sofa is ready but stuck in china because of Covid. I placed an order for a Xavier Curved Leather corner sofa with right hand facing 2Corner3Sofa on the 6th of September 2021. Total paid was £2229.99. It states clearly on their website that it will take 12 weeks for delivery. I have made several attempts on the phone to chase the order and I have spoken to Taf on few occasions, he promised to call me back for an update but I have not heard back from him. The company can produce my telephone conversation with Taff. The company state the order has near completed being manufactured and therefore cannot be refunded at this stage, when I spoke with Taff on the 14th of February, he told me the Sofa is ready to be shipped but the shipping cost is too high and their company will be making a loss. This company is Fraud, if the sofa is bespoke and ready why did they offer me an alternate on their website? There are so many things that does not add up with this company. I am a single mother of 3 and a front-line healthcare worker my children has been without a Sofa for over 7 months they have been sitting on the floor. This company should be ashamed of themself. I will report then to trading standard and watchdog . AVOID this company by all means! Fraud, fraud, fraud. My order number is #2373 do not lie that am not your customer. More...

Reviewed on Google Maps

17 December 2022

From the offset, Taf was brilliant and so helpful. From our first visit to the store to choose the perfect sofa, he was so helpful, going through answering all our questions and pointing us in he right direction. He was patient whilst we made our minds up & was honest regarding Christmas delivery times. Although we was given up to a 4 week wait, we had our sofa sat in our living room within a week of ordering and paying. We couldn’t have asked for better timing with it and certainly couldn’t have asked for a better service. Would recommend and use again 100%. More...

Reviewed on Google Maps

17 December 2022

We visited in feb 2022 with the intention of jut browsing, well we ended up buying one there and then, even though it was a 20 week wait. Taff is a lovely guy and nothing was too much trouble even in the weeks leading up to the delivery, he let us pay off the balance in installments. We have just been told today that the sofa has arrived a month early and can delivery in 2 days time, super chuffed, i would highly recommended this place, all the pieces he has are well made and beautiful, Thanks for everything Taff, cant wait to see it! More...

Reviewed on Google Maps

17 December 2022

Reviewed on Google Maps

17 December 2022

A frustrating experience, of unreliable delivery companies over 3 months. Resulting in a refund. Thankfully Taf has been a helpful and understanding contact despite all the difficulties.

Reviewed on Google Maps

17 December 2022

Ordered TV unit 25/06/22. £456. Have not received goods despite promises of delivery! Requested refund and have been ignored. Do not purchase from this store. Shocking customer service. More...

Reviewed on Google Maps

26 February 2020

Avoid. It took two weeks for them to tell me my item was out of stock and would not be back in until July. I requested a refund which will take 30, yes, 30 days to go back on my card. Disgracegul.

23 September 2019

Came across this company when searching online for some new living room furniture. So happy as found the perfect sideboard ! . Excellent service, great communication & fast delivery. More...

Reviewed on Google Maps

23 September 2019

High quality solid oak furniture. Recommended.

Reviewed on Google Maps

22 September 2019

I could buy almost everything on their website. Gorgeous furniture & Homeware .

Reviewed on Yell

21 September 2019

Great customer service.

Reviewed on Google Maps

24 August 2019

Terrible.....too ages to deliver goods and when the goods arrived, they were not what was ordered. Company is now not returning calls. ..... Am progressing through small claims court. Would avoid at all costs. More...

Reviewed on Google Maps

22 August 2019

I have been waiting for a mirror I ordered for 4 and a half months and still not received either that or the refund for it! The person I speak to practically every week has been promising to refund me for at least 2 months and it is getting ridiculous that they have had £125 of my money for this long. Very bad service and I will never use this company again ???? More...

Reviewed on Google Maps

8 August 2019

Reviewed on Google Maps

29 June 2019

Excellent experience shopping with this company, Gorgeous website, came across it whilst searching for a new coffee table online. Extremely fast delivery. Superb table, strong, good quality, great value for money. More...

Reviewed on Google Maps

29 June 2019

Did not have what I wanted but pleasant helpful staff

Reviewed on Google Maps

29 June 2019

So pleased with my purchase. Good quality and it looks lovely . Very happy

Reviewed on Google Maps

29 June 2019

Really impressed with the range of goods and the prices. If your looking for decorative items for the home give it a look.

Reviewed on Google Maps

29 June 2019

Reviewed on Google Maps

29 June 2019

Helpful..but not in your face..very factual about all the products.They let you take your time to explore the store.

Reviewed on Google Maps

29 June 2019

Good service & good quality furniture

Reviewed on Google Maps

Services

Welcome to The Furniture Megastore, a new design destination for lovingly created furniture and accessories.

We source the latest trends and materials to build a collection of beautifully designed, unique furniture and home decor pieces, tailored to your family’s unique taste & style. From innately practical pieces to on trend contemporary pieces.