Loading...

Please wait ...

The Floor Sanding Experts Ltd. logo logo
T

The Floor Sanding Experts Ltd.

Earlsfield, Greater London

(131)
This professional is currently unavailable.
You can request reply and they will reach out as soon as they can.

Photos (10)

See all

Reviews (131)

Leave a review
5/5

131 customer reviews

Loading...
31 May 2023

Subject: An Exceptional Turnaround: My Delightful Experience with Floor Sanding Experts Ltd.

Hello Floor Sanding Experts team,

I just wanted to reach out and express how happy I am with the amazing service you provided in restoring my floors. I can't thank you enough for going the extra mile to fix the issues and making my floors look absolutely stunning.

From the very beginning, I could tell how much you genuinely cared about my satisfaction. Throughout the whole process, I really appreciated your dedication to customer service and clear communication.

I was blown away by the level of expertise and attention to detail your team showed during the restoration process. The way they repaired the damaged parts of my floors was truly impressive, and I couldn't be happier with the final result.

I'm really thankful for your willingness to make things right and compensate me for the damage to my floors. It really shows how much you value your customers and strive for excellence.

I also wanted to give a shoutout to your director for being so professional and honest throughout this whole experience. It's really refreshing to see someone who is willing to listen and take action right away.

After such a positive experience with your company, I'm thrilled to retract my previous negative review and confidently recommend your services to anyone looking for floor sanding and restoration.

Thank you again for the amazing service and for giving me such beautiful floors.

Best regards,

Chia A-Anulude
More...

22 May 2023

Subject: Extremely Disappointed with Floor Sanding Experts Ltd. Unprofessional Service and Unresolved Damage.

I am writing this review with immense disappointment and frustration regarding my recent experience with Floor Sanding Experts. The level of incompetence and lack of accountability displayed by this company is utterly appalling. Not only did they damage my beautiful floors, but they have also failed to provide any reasonable form of compensation or resolution for their mistakes.

From the outset, the evaluation process was riddled with problems. This immediately set the tone for what would turn out to be a disastrous project. Despite assuring me of their expertise, the workers displayed a shocking lack of professionalism and care.

The workers mishandled the sanding, resulting in numerous deeply exposed sections of the floors. They went too deep with sanding. Their reckless actions clearly demonstrated a complete disregard for my property and a lack of basic craftsmanship skills. I was left in disbelief as I witnessed the destruction of something that held immense sentimental value.

Upon discovering the extent of the damage, I promptly contacted Floor Sanding Experts to seek resolution and compensation for their incompetence. However, instead of taking responsibility for their actions, they resorted to evasive and unhelpful responses. The director is uncooperative, and even went as far as denying any wrongdoing on their part. It was evident that their primary concern was profit, rather than rectifying the situation or maintaining customer satisfaction.

Despite numerous attempts to engage in meaningful dialogue, they have failed to address my concerns or provide any satisfactory resolution. Their unwillingness to take responsibility for their mistakes is deeply disheartening and unprofessional. As a result, I am left with damaged floors that require extensive repairs, which will undoubtedly incur significant additional costs of £5,000+

I strongly caution anyone considering using Floor Sanding Experts to think twice. Their lack of accountability, poor workmanship, and disregard for customer satisfaction make them an unreliable and irresponsible choice. The damage caused to my floors is a constant reminder of the negligence I encountered throughout this ordeal.

I sincerely hope that this review serves as a warning to others who may be considering their services. I implore FloorSandingExperts to reflect on their actions, improve their customer service practices, and take genuine responsibility for the damage they have caused. Until then, I cannot in good conscience recommend their services to anyone.

Chia A-Anulude
More...

The Floor Sanding Experts Ltd.
T

Reply from The Floor Sanding Experts Ltd.

Dear Chia A-Anulude, We appreciate your feedback and deeply regret the unfortunate situation you are currently experiencing with your flooring. We understand your frustration and disappointment; however, we firmly believe in the importance of accurate representation and mutual understanding of the situation. As per your claim, it seems there's a misunderstanding regarding the nature and quality of your original flooring. The type of flooring installed on your property was not, in fact, real wood but rather a laminate type that mimicked the aesthetic of wood. Unfortunately, as you have been misled into believing your floors were indeed solid wood, it's understandable that this revelation might be shocking and upsetting. It's vital to note that before commencing our work, we conducted an assessment. However, due to the absence of any visible wear or tear, there was no way we could accurately gauge the top layer thickness of your floor without causing potential harm to it. The true nature of the material came to light only when we started the sanding process, which subsequently revealed the laminate nature of your floor. The damage caused by sanding, which you mentioned, is simply the result of the laminate's structure. The top layer, being just a thin veneer of printed wood texture over a plywood base, was bound to disappear when sanded. This was not a result of negligence or unprofessional conduct on our part. Your demand for a new real wood-engineered floor valued at £5000 is far from being a direct compensation for your existing flooring, which, as laminate, would not have cost more than £500. We have sympathetically informed you about this via email. We find it disconcerting that our refusal to agree to this unreasonable demand has resulted in public defamation and alleged blackmail attempts. We can assure you that our goal is not profit but rather customer satisfaction. We hold ourselves accountable for our work and its outcomes, but in this scenario, the misunderstanding lies in the nature of your existing floor, which was beyond our control and influence. We must clarify that our intent was not to cause any harm or discomfort to you, our valued client, but rather to improve the state of your floors. While the outcome was unfortunately not what you anticipated, this was due to factors outside our control and not the result of poor workmanship or a lack of professionalism. Should you wish to pursue this matter further, we are prepared to defend our stance in court, as we believe that your claims do not fully reflect the reality of the situation. At the same time, we welcome any opportunity to discuss this matter further to achieve a mutually satisfactory resolution. We appreciate your patience and cooperation as we work together to resolve this issue. Kind Regards, Anthony Miller Floor Sanding Experts Ltd.

30 December 2021

I have used this company for a number years and they have done a great job of sanding my floors but disappointingly after my dog damaged some very localised areas they won’t do a repair for me without doing the whole room again which I can’t afford! Even though I have said that I accept the area that needs remedial work may look a bit different from the rest of the floor, it will still be an improvement and save me having to do the whole room again. Very disappointing and frustrating response. More...

6 December 2019

I had an urgent job at my client's and when I managed to book Floor Sanding Experts at less than 24 hours' notice and at a competitive price I was a little bit nervous. . I did not need to be. The guys showed up on time, explained everything, stretched the job over two days to make sure that there was no one around when they varnished the floors and did an excellent job. Danny was amazing! Knowledgeable, likeable, accommodating... I work with a lot of tradespeople and these guys are excellent. Will not go anywhere else for floor sanding in future... More...

Reviewed on Google Maps

20 November 2019

Thank you Nick and Stan. You did an amazing job on our floors. They look stunning now.

Reviewed on Google Maps

13 November 2019

I am really pleased with the result. My conservatory and kitchen floor has come up like new. Stefan was so hard working and was working the whole day without hardly stopping ! I would recommend this company without hesitation. More...

Reviewed on Google Maps

24 October 2019

Nick was brilliant - he gave us brilliant advice and helped us to make the right choices. He was extremely efficient, kept us informed throughout and helped guide us. We couldn’t be happier with the end result which looks fabulous. The before and after photos are incredible! More...

Reviewed on Google Maps

21 October 2019

Last week I had Nik and the team restore our wood flooring in the living room, dining room, stairs and landing 22m sq in total. They repaired, filled, sanded and sealed the wood and it has come up looking amazing! Professional throughout with communication, updating with me pictures and respectful. I would recommend these guys to any friends and family. Thank you again for the job! More...

Reviewed on Google Maps

21 October 2019

Such great guys and absolutely love my new floors! They did the job so quickly and so well! Would 100% recommend

Reviewed on Google Maps

7 October 2019

Nick was great, knowledgable very friendly and approachable and professional. A great job and no mess left! Thank you.

Reviewed on Google Maps

25 September 2019

The Floor Sanding Experts have sanded and sealed our gallery floors and skirting twice now and we will use them again. The work is done professionally and to the required standard for a high end auction house. Nick was very helpful and offered solutions to colour matching skirting, with excellent results. More...

Reviewed on Google Maps

27 August 2019

Another positive review for these guys and specifically for Miro! Really it is amazing the transformation that is capable on some knackered looking wooden flooring when you have a professional with the right equipment on the case.

Reviewed on Google Maps

8 August 2019

Fantastic service and quality of work. After initial hiccup with vehicle breakdown, the company handled re-arranging the appointment very well, bending over backwards to get the job done ASAP including doing stain samples on a Sunday morning. Nick was exceptional, would highly recommend More...

Reviewed on Google Maps

1 August 2019

Highly recommended. Miro the miracle worker. Restored our floor to original state. So pleased with it and very little dust. Cleared up everything after he’d finished. Delighted with the result. More...

Reviewed on Google Maps

29 July 2019

My floor looks like new. An absolutely wonderful job. Very pleased. Tsvetan did a great job - very polite, very knowledgeable, and clean and tidy. I recommend this company.

Reviewed on Google Maps

29 July 2019

Nick and his colleague did a fantastic job on our lounge, hall & dining room floor. They were professional , polite and took great pride in their work which was of a very high standard . I would highly recommend them and am really pleased with the end result . Thank you . More...

Reviewed on Google Maps

29 July 2019

The floor sander we had , Stefan, was exceptional. He did 150 percent . We were so impressed with him.

Reviewed on Google Maps

29 July 2019

Excellent service. Our “jigsaw puzzle “ of a floor looks whole again and so beautiful. Thanks Nick and Co.

Reviewed on Google Maps

29 June 2019

I was very happy with the service and end result. The crew showed up on time and were very clear on what will be done. The estimated time was accurate and my floor looks great!

Reviewed on Google Maps

29 June 2019

Just had my floor sanded by Alvaro and his work was really good. Alberto was also there and answered my questions fully. I am extremely pleased with the floor and the experience I have had with the Floor Sanding Experts from initial communication with Tom through to completion of the work. I have 2 more floors and would not hesitate to use them again. More...

Reviewed on Google Maps

29 May 2019

Nick and his colleague did a fantastic job on our kitchen / dining room floor. They were professional , polite and took great pride in their work which was of a very high standard . I would highly recommend them and am really pleased with the end result . Thank you . More...

Reviewed on Google Maps

29 April 2019

My floor was done beautifully. Nick was great. I’m so happy and pleased with the way I was treated. Thank you

Reviewed on Google Maps

29 March 2019

The guys did a gorgeous job of our floors. They turned up on time, did the job well within the schedule, left absolutely no mess and were helpful and polite. They made every effort to work around my schedule (I work from home so needed to be able to walk on the floors occasionally!). I'm extremely pleased with the result, the floors look beautiful. I was also impressed by the prompt reply to my initial enquiry, the advice and the follow-up communication. More...

Reviewed on Google Maps

29 March 2019

Hi there,Here's your review.We can't compliment the Floor Sanding Experts enough. After the ground floor of our house being expertly and beautifully sanded and sealed we think the company name is most apt! The office staff were really knowledgeable, friendly and efficient when we were seeking and comparing quotes. We felt the agreed price was very reasonable. The sanding staff were courteous and friendly, and easy to work with in terms of agreeing times to be in and out of the house. What we were incredibly surprised by was the transformation of the house. The finish was so well done, it looked like a new floor (original 1895 floorboards). We can't recommend them highly enough. Thank you Floor Sanding Experts!!!Stephen Pisano More...

Reviewed on Google Maps

29 March 2019

Nick, Tom and the team from floor sanding experts were superb. They were highly professional, knowledgeable and courteous. Nick spent time at the beginning discussing the pros and cons of various floor finishes which proved invaluable. He clearly has many years experience with both fitting, repairing and sanding floors. The end result is fantastic. We are thrilled. The whole team were the best we have dealt with over the years. The job was competitively priced and reasonable for the quality. It was completed on time. Thank you. More...

Reviewed on Google Maps

28 February 2019

Thank you Nick and Donny for excellent work on our oak flooring on Saturday. Nick explained the process thoroughly and also gave advice on care for the floor.

Reviewed on Google Maps

28 February 2019

This company did an excellent job. My oak parquet flooring looks great and has been admired by all. Would strongly recommend this firm.Martin McNeill

Reviewed on Google Maps

29 January 2019

I used Floor Sanding Experts to restore a engineered oak floor in a kitchen/ dining room in SE12 in Dec 2018. The team completed the work at very short notice and did a very high quality job, the results were amazing. The team offered me some helpful advice on which products to use for the best durability and finish. The work was completed quickly with a minimal amount of dust and no hidden extra costs. I would highly recommend this company and would definitely use them again. More...

Reviewed on Google Maps

29 January 2019

Top job couldn’t recommend more highly! I left him at home as I was at work. Came back and he had managed to turn black stained floor boards into beautiful original pine ones. Thank you!!’

Reviewed on Google Maps

29 December 2018

My floor is like new! The Danny team completely upgraded my flooring, I highly recommend them. Professionals and qualified. They will give you the perfect recommendation for your needs. Thanks guys!!! More...

Reviewed on Google Maps

29 November 2018

I am overjoyed to see my original 1960s parquet flooring restored and given new life. It is now glowing! Thank you to The Floor Sanding Experts for taking such care.With best wishes,Juliet

Reviewed on Google Maps

29 November 2018

Great job and brilliant customer service. Nick was amazing providing a thorough break down of work to be carried out. His finish was exceptional and the I was so happy with the final result. I highly recommend this company and especially recommend using Nick to do the work. Thank you, again! More...

Reviewed on Google Maps

29 November 2018

I knew it was a good company from the website, other reviews etc so I was confident. Also, they specialise in wood floor restoration. I had asked my painter / decorator to stain the floors but he declined as it's too specialised.I am extremely pleased with my floors which have been brought back to life again. Nick and his colleague worked so hard at the sanding and preparation, while explaining everything.I recommend them to everyone. More...

Reviewed on Google Maps

29 November 2018

Very impressed with this company from start to finish. Daniel ensured that the clerical aspect of the job was clear, transparent and supportive. Then Nick came to sand the floor and he was super! Immaculate and thorough job, he was conscientious, polite and worked incredibly hard. He was punctual and cleaned up very well at the end. I would recommend, many thanks. More...

Reviewed on Google Maps

29 November 2018

Fantastic service - efficient, helpful and beautifully finished floors. Alberto, who carried out the work, has done a great job.

Reviewed on Google Maps

29 November 2018

Hi There,Just wanted to say that floors look great and your operative Miro was very pleasant to deal with.Many thanks,Adam

Reviewed on Google Maps

29 October 2018

Miro did an excellent job

Reviewed on Google Maps

29 October 2018

Wow, I never thought my floor could look so good !!Superb service and a great finish. No mess. Very friendly and highly professional and knowledgeable team. I am so pleased I listened to their advice regarding the final look. And the job even took less time than I expected.Overall highly recommended service at a competitive price. 10 out of 10. More...

Reviewed on Google Maps

29 October 2018

Fantastic service, very professional and prompt.

Reviewed on Google Maps

29 October 2018

As per my email to Tom I was very satisfied with the service and quality of the job as well as the professionalism and cosciousnes of your team.

Reviewed on Google Maps

29 October 2018

Although the quoting service was abit strange with no one actually coming out to quote - it was done over email/pictures - We were really really impressed with the guys that did our floor and the end result. They were thoroughly professional, tidy and really nice and our floors look amazing. We would definitely recommend!!! More...

Reviewed on Google Maps

29 October 2018

Amazing service, the guys were so professional and clean - my floors look fantastic!

Reviewed on Google Maps

29 September 2018

The team at The Floor Sanding Eperts we’re extremely professional in all my dealing with them. The quotation for the work that I wanted completed was arranged quickly and efficiently. They also gave me a range of affordable options to choose from. They were also flexible in arranging and subsequently moving my appointment to suit me. Nick completed the actual job and was really friendly, helpful and very professional. He did an amazing job and I would highly recommend The Floor Sanding Experts - especially Nick. More...

Reviewed on Google Maps

25 September 2018

I originally contacted this company back in August and received a quote by email based on details that I had given. When I followed this quote up for a visit by this company to formally assess the work to be done, they failed to reply to 3 emails. I eventually spoke with the recipient of my emails who said they had probably gone to someone else. She then told me that they were not taking any further visits and would not say when this would change. This has now 'dragged on' for two months. The tone of this lady was aggressive to say the least and when I asked for a Manager's details, she put the phone down on me. They clearly either do not want the business or are in business difficulties. I will now go elsewhere and would advise others to do so as well. More...

29 August 2018

the Floor Sanding Experts were excellent, Ivo came to do the first, the end result is excellent, he cleaned up and left everything perfect, having them back for two more floors

Reviewed on Google Maps

29 August 2018

Really pleased with how the floor looks and very much appreciate all the advice given, thanks.

Reviewed on Google Maps

29 August 2018

Nick did such a good job, really happy with the result.

Reviewed on Google Maps

29 August 2018

We had our lounge dining room and hallway done. Nick and work mate were amazing! Polite and moved all the furniture with great care. Very tidy as they worked. The overall finish of our floor exceeded our expectations. Would recommend these guys. The work has left our home looking like we have new flooring layed Karen &Ian Webb Woodford Green More...

Reviewed on Google Maps

29 August 2018

What a fanatastic job these guys have done! Led by Nick Valev, my old natural flooring was old and looking very tired. Within a couple of hours, my floor has totally been transformed into a new looking one. They have been very professional and even helped me move some of the furniture out of the room to start the job. Also, they were on time, polite and took off their shoes when entering the house.Definetly recommendedMr & Mrs Mclean More...

Reviewed on Google Maps

29 August 2018

Nick was polite, patient (our floor wasn’t straight forward to finish!) and very professional. Thank you for our lovely floor!

Reviewed on Google Maps