The Carpet Cleaning Guy
Rochester, Kent(5 Reviews)
We are a family run company based in Rochester, Kent, serving domestic and commercial customers in Medway, Maidstone, Gravesend, Sittingbourne and surrounding villages.
From continuous investment in training and high performance equipment, we are able to offer services specialising in:
- Carpet cleaning via a variety of techniques to ensure your carpets are cleaned thoroughly and safely.
- Upholstery cleaning whether it be a sofa at home, or banquet chairs at a restaurant, we have the solution for you.
- Rug cleaning
- Stain removal and prevention via proven methods. We must stress that not all stains are guarenteed to be removed however if we can't remove them, then nobody can!
- Pest control to rid your furnishings of fleas, dust mites or bedbugs for health purposes
- Fast drying times
We are Associate Members of the NCCA (National Carpet Cleaners Association), who are the only nationally recognised trade association dedicated to the cleaning of carpets, hard flooring and soft furnishings, and follow their code of conduct which is in place to protect customers. Additionally, and for peace of mind, you can rest assured that we hold Public Liability and Treatment Risk insurance.
Exceeding customer expectations is our aim and we're looking forward to hearing from you!
The Carpet Cleaning Guy Reviews
The Carpet Cleaning Guy
The Carpet Cleaning Guy Q&A
What do you love most about your job?
There are quite a lot of things we love about our company and working with our customers, I have listed a few below -
- We are contacted by customers for a variety of reasons and by listening to their needs we are able to start planning for the solution to help. We will always attend the customers property, not only to take measurements and identify the carpet/ fabric, but to allow the customer to ask any questions or make us aware of any particular areas which need special attention. By doing so we can put the customers mind at rest by setting expectations and, a lot of the time, this is a good ice-breaker before the day of the clean. Once the work is completed, seeing the pleasure on the customers face and getting a "Wow!" is a great feeling and is something we aim for every day.
- We meet a lot of people every day, a lot of whom use our services regularly so a lot of friendships can be made along the way.
- Being a family business, we have two children (ages 7 & 9) who want to be involved. So, whether they're helping to clean the van or designing leaflets, we love that they feel part of it too!
What inspired you to start your own business?
We have over 20 years of customer facing experience and have developed skills to help us understand customer requirements, set expectations and deliver. Also, we have history in the family of carpet, hard floor and upholstery cleaning and we felt it was a good opportunity to continue in the industry of our ancestors. Having a young family also played a major part in our decision as we wanted to ensure we didn't miss the kids growing up.
So, following a lot of training from some of the most highly regarded people in the industry, we used our savings to start The Carpet Cleaning Guy!
As a result, we have a business which is going from strength to strength with many happy customers and a very happy family .... which is great!
Why should our clients choose you?
- We are Associate Members of the NCCA (National Carpet Cleaners Association), who are the only nationally recognised trade association dedicated to the cleaning of carpets, hard flooring and soft furnishings, and follow their code of conduct which is in place to protect customers.
- We hold Public Liability and Treatment Risk insurance.
- We make continuous and significant investment in our training and some of the best equipment in the UK to help us clean our customers furnishings thoroughly and safely.
- We are a family business, not part of a franchise, so you can rest assured we will endeavour to provide great customer satisfaction every time
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