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The Carpet Cleaning Guy

Rochester, Kent

(45)
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About

We are a family run company based in Rochester, Kent, serving domestic and commercial customers in Medway, Maidstone, Gravesend, Sittingbourne and surrounding villages.

From continuous investment in training and high performance equipment, we are able to offer services specialising in:

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Reviews (45)

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5/5

45 customer reviews

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28 February 2019

Guy come out today with one of he’s colleagues and cleaned my carpets, sofa and vinyl! He has done an amazing job!!!! & what makes it even better is he is so lovely & very professional! Will be recommending this company to all family friends! Thanks to you both!?xx More...

Reviewed on Google Maps

28 February 2019

Absolutely amazing service - my sofas look like they're new!

Reviewed on Google Maps

28 February 2019

Amazing service! Very knowledgable and professionalMy upholstered sofa brought back to life, will be back for my carpets! Thank you for the 5* service

Reviewed on Google Maps

19 February 2019

Guy and one of he’s colleagues can out today to clean my carpets, sofa and vinyl flooring! To say I’m impressed is an understatement! Everything looks brand new! Couldn’t of asked for a better service! Thanks to you both! xx More...

Reviewed on Facebook

8 January 2019

We had our carpet cleaned today what a difference it has made, would definitely recommend. We will be calling Guy back to do our sofas soon as so impressed.

Reviewed on Facebook

8 January 2019

Had our lounge, stair and landing carpets all deep cleaned today. They look brilliant, almost new. Thanks Guy

Reviewed on Facebook

30 December 2018

I would be very happy to recommend Guy. He has done an excellent job on my 20 year old carpets and rugs so that they look and feel like new. I feel absolutely delighted with them. Not only does he clean, condition, dry and protect them, but he does a thorough hoover of them first of all, which was a blessing to me as I have an arthritic back and hips. He also moves the furniture! Apart from all that he is very pleasant, considerate and polite. I will most definitely call on him again next year! Thank you Guy. More...

Reviewed on Google Maps

8 December 2018

Brilliant, arrived at time he said he would, worked cleanly and efficiently non stop till completion. Reasonably priced and helped to move items to get to carpet underneath them. Really nice and friendly too. Would definitely use him again. More...

Reviewed on Facebook

20 November 2018

Guy is lovely! And I cannot wait to have my sofa cleaned again in December!!!

Reviewed on Facebook

1 October 2018

Superb carpet cleaning, Guy was happy to help moving extra furnishings, carpet looks amazing, well worth it! Recommended!
Thanks Guy

Reviewed on Google Maps

1 October 2018

Excellent service, highly recommended. Guy is very professional and did a fantastic job! Would definitely use again!

Reviewed on Google Maps

1 October 2018

Fantastic service. Our carpet was absolutely spotless. Very reasonably priced, fast and friendly. Highly recommended.

Reviewed on Google Maps

16 August 2018

Superb. Great service, dog friendly, efficient, carpets and sofa look amazing. Very happy people. House smells amazing. Would recommend 100%.

Reviewed on Facebook

23 July 2018

We are very pleased with our carpet, it hasn't looked this clean since we first got it! Guy is very professional and extremely knowledgeable, we will definitely be using him again!

Reviewed on Facebook

23 July 2018

I highly recommend this company for your carpet cleaning needs. Guy was brilliant from the start.
He always replied within the hour and when he came to view and quote I knew I chose the right place. Guy is very Professional, friendly and clearly loves his job! My carpets hadn't been cleaned since they were laid 4 years ago and now they are back to their original colour!
Thanks Guy, see you in a year!
More...

Reviewed on Facebook

23 July 2018

Absolutely superb service from Guy, who came within a few hours of us contacting him after another company let us down. He told me exactly what he was doing and restored our filthy old carpet to like new in just a couple of hours. Wouldn't hesitate to recommend him to others and have done already! And a really nice bloke as well! More...

Reviewed on Facebook

23 July 2018

Guy came and cleaned all the carpets in St John Fisher Church Rochester. They came up like new. He spent extra time removing candle grease stains too. Cannot speak highly enough for Guy. Thank you so much More...

Reviewed on Facebook

23 July 2018

Guy is absolutely brilliant! Very professional and brilliant price. lovely to talk to and he did a fantastic job on our hall way, front room and bedroom. our carpets look like new and smell fresh! 100% recommend Guy and we will use his services again More...

Reviewed on Facebook

23 July 2018

I had a light beige hall carpet cleaned today and am very pleased with the results. It's a heavy tread area and was patchy and dirty so I didn't know quite what results to expect. The whole process from quoting, through to completion was very smooth and respectful of our home, and the carpet was virtually dry by the time he left. I will definitely use him again and would recommend unreservedly to anyone. Very happy customer 5*+ More...

Reviewed on Facebook

23 July 2018

What an amazing job! Guy was booked as a more or less last minute thing due to being required last minute to clean carpets for an end of tenancy. Due to the snow we had to re-schedule. But not only did Guy make sure he re-schedule before tenancy end, he made it on a Sunday! When he was here, he even allowed my children to watch and taught them so many things! The end results are amazing! You can barely tell we had lived there nearly 5 years with not moving anything around! Very polite, professional and friendly service. Thanks again Guy. Highly recommend!! We will certainly be using Guy's services again in the future and will be spreading the good word! More...

Reviewed on Facebook

23 July 2018

Guy is brilliant, so friendly, easy to talk to and professional. Did a brilliant job last week on the carpets on our stairs, landing and three bedrooms. He was able to move some jobs about for me as I was desperate to get them done before our second baby arrives! Guy even popped back the following week as I noticed a small mark left on the stairs, he sorted that for me in 15 minutes and jobs a goodun! Definitely recommend, the stuff that comes out of carpets that don’t actually look dirty... � ew! Thanks Guy! More...

Reviewed on Facebook

23 July 2018

Great service - picked keys up from my place of work delivered them back to me and I came home to lovely clean carpets - thanks

Reviewed on Facebook

23 July 2018

Perfect service from start to finish. 10 year old carpets now look nearly new and it has saved us a fortune from buying a new carpet. Guy was great, friendly, professional and did the job thoroughly. HIGHLY RECOMMENDED!! More...

Reviewed on Facebook

23 July 2018

Excellent service from start to finish. Guy was very friendly and kind really pleased with outcome will be using services again in the future �

Reviewed on Facebook

23 July 2018

Such an amazing service- thank you so much for making our carpets look clean and smell so fresh! Totally professional and willing to go that extra mile- thank you

Reviewed on Facebook

23 July 2018

Thanks Guy for cleaning my carpets, they look fab. A big thank you for getting all the black marks out- don't know how you did it, but so glad you did. Prompt me in a years time and I will book you again. Thank you :) More...

Reviewed on Facebook

23 July 2018

A thoroughly good clean. Carpets look new again - the pile has come back and feel soft. A genuinely nice guy too. Couldn't get very close to our house due to excessive cars around today. Can thoroughly recommend him. Will be calling on him to do the upstairs as soon as decorating done. Thank you Guy. More...

Reviewed on Facebook

23 July 2018

Was really impressed with Guy. He cleaned and treated my carpets and done a fantastic job. Well definitely use him again and recommend to friends

Reviewed on Facebook

23 July 2018

Guy popped round today and gave a very big, very old, very stained cream rug a new lease of life. This man is a magician! Highly recommended for results, service and value.

Reviewed on Facebook

23 July 2018

Just had our carpets transformed by Guy. He was super friendly and easy to deal with. Nothing was too much trouble. The price was also very reasonable and the results are amazing. Our carpets look brand new and the rug in the front room is a completely different colour! I wouldn't hesitate to recommend him to others. Thanks again :) More...

Reviewed on Facebook

23 July 2018

From the very first encounter, every contact was extremely professional and friendly. Visits were on time, work was of a really good standard and most importantly Guy is a real pleasure to work with. We will definitely be using the service again. Thank you! More...

Reviewed on Facebook

23 July 2018

Absolutely fantastic service. Friendly and professional. I can’t believe the difference in the carpets.

Reviewed on Facebook

23 July 2018

Fantastic service with fantastic results. My carpets actually look like new and Guy was informative and friendly. Definitely recommend and will be using again. �

Reviewed on Facebook

29 May 2018

Fantastic service, reliable, really friendly and best of all completely cleared the red wine marks off my new cream carpet! ! Very competitive prices too- would highly recommend! More...

Reviewed on Google Maps

29 May 2018

Guy was extremely helpful, professional, polite and friendly. He did an excellent job at Walderslade Baptist Church. We will definitely be using him again. He worked really hard and fitted the job in around our busy daily activities which go on at the Church working late into the evening. More...

Reviewed on Google Maps

29 May 2018

Fantastic service. My carpets, footstool & rug look like new. I will definitely be using Guy again and recommending to friends & family. Thank you Guy.

Reviewed on Google Maps

4 December 2017

Lounge carpet now looks great. Great job at a great price. Thanks Guy.

Reviewed on Facebook

10 May 2017

Excellent service.Carpet in Sitting Rm and stairs cleaned today... Hot Chocolate stain removed. Amazing! Carpet looks brand new. Guy did a fantastic job, definitely would recommend him.. More...

Reviewed on Facebook

16 October 2016

Excellent service and would throughly recommend- Guy cleaned up carpets and a mattress. Everything smelt so much better afterwards. ��

Reviewed on Facebook

23 September 2016

Can't thank Guy enough for the fantastic job he did today. My carpets look amazing! Very polite and takes pride in his work. Will recommend him to everyone I know. More...

Reviewed on Facebook

verified
7 August 2016

Carpet Cleaning

I was very pleased with the Carpet cleaning guy. I had a bedroom and stairway carpet cleaned. The carpet has come up really well. the service was professional and quick. I appreciated the flexibility around our availability. They responded quickly to enquirers. More...

verified
7 August 2016

Carpet Cleaning

I was very pleased with the Carpet cleaning guy. I had a bedroom and stairway carpet cleaned. The carpet has come up really well. the service was professional and quick. I appreciated the flexibility around our availability. They responded quickly to enquirers. More...

The Carpet Cleaning Guy
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Reply from The Carpet Cleaning Guy

Thank you very much for your review, Alice, and I hope your son liked his new bedroom!

28 July 2016

My stair carpet needed bringing back to life , open tread and spiral I didn't think that it would be easy but The Carpet Cleaning Guy did it . ..totally professional explaining the process and even supplied me with protective covers for my shoes for after the cleaning . The outcome was far better than I expected and my stairs look fab,, I also went on to have 2 bedroom carpets cleaned , one with a red wine stain which I was ready to accept was ruined was also left fresh and very clean. The drying process was minimal which was such a bonus. I will definitely use again . Thank you More...

28 July 2016

My stair carpet needed bringing back to life , open tread and spiral I didn't think that it would be easy but The Carpet Cleaning Guy did it . ..totally professional explaining the process and even supplied me with protective covers for my shoes for after the cleaning . The outcome was far better than I expected and my stairs look fab,, I also went on to have 2 bedroom carpets cleaned , one with a red wine stain which I was ready to accept was ruined was also left fresh and very clean. The drying process was minimal which was such a bonus. I will definitely use again . Thank you More...

28 July 2016

I was ready to replace the carpet on my stairs and landing. Had lots of building work and a dog using the area !!! I decided to try and have it cleaned and contacted The Carpet cleaning Guy. One word WOW. Fantastic machinery ! Very professional and extremely reasonable cost. All stains gone and cream carpet like new ! Saved myself a fortune . Highly recommended. More...

Q&As

There are quite a lot of things we love about our company and working with our customers, I have listed a few below -

- We are contacted by customers for a variety of reasons and by listening to their needs we are able to start planning for the solution to help. We will always attend the customers property, not only to take measurements and identify the carpet/ fabric, but to allow the customer to ask any questions or make us aware of any particular areas which need special attention. By doing so we can put the customers mind at rest by setting expectations and, a lot of the time, this is a good ice-breaker before the day of the clean. Once the work is completed, seeing the pleasure on the customers face and getting a "Wow!" is a great feeling and is something we aim for every day.

- We meet a lot of people every day, a lot of whom use our services regularly so a lot of friendships can be made along the way.

- Being a family business, we have two children (ages 7 & 9) who want to be involved. So, whether they're helping to clean the van or designing leaflets, we love that they feel part of it too!

We have over 20 years of customer facing experience and have developed skills to help us understand customer requirements, set expectations and deliver. Also, we have history in the family of carpet, hard floor and upholstery cleaning and we felt it was a good opportunity to continue in the industry of our ancestors. Having a young family also played a major part in our decision as we wanted to ensure we didn't miss the kids growing up.
So, following a lot of training from some of the most highly regarded people in the industry, we used our savings to start The Carpet Cleaning Guy!
As a result, we have a business which is going from strength to strength with many happy customers and a very happy family .... which is great!

- We are Associate Members of the NCCA (National Carpet Cleaners Association), who are the only nationally recognised trade association dedicated to the cleaning of carpets, hard flooring and soft furnishings, and follow their code of conduct which is in place to protect customers.
- We hold Public Liability and Treatment Risk insurance.
- We make continuous and significant investment in our training and some of the best equipment in the UK to help us clean our customers furnishings thoroughly and safely.
- We are a family business, not part of a franchise, so you can rest assured we will endeavour to provide great customer satisfaction every time

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