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The Big Picture

Bloxwich, Walsall

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5/5

14 customer reviews

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26 December 2019

Ciaran came over to New York and built a fantastic cinema in my basement. The whole experience was a joy from start to finish not only from a design component but the immersive experience of sight and sound. I was on a fairly strict budget but Ciaran cut corners when needed and suggested Wisdom speakers (as a audiophile) I could not be happier. Even his clean up each evening was spotless and with 2 small children important. More...

Reviewed on Google Maps

10 October 2019

As someone who has previously had two ‘home cinema installs’, first back in 2004 and then again in 2012, I was aware of The Big Picture and knew they had a good reputation but was concerned that they wouldn’t be so interested in a relatively small job like mine and were focused more on large-scale installs for professional footballers and the like. This is what had put me off contacting them in the past.
However, when I moved house again in 2019 and after not being entirely happy (and that’s putting it politely) with either of the previous installs, I thought that this time I would at least make contact with The Big Picture to get a quote, as I was fairly sure they would do a ‘proper’ job. I also contacted a number of other installers at the same time but Ciaran at The Big Picture was actually the only one who responded seriously to my enquiry.
From the moment that we first spoke I felt that Ciaran was the right person for the job. He spent a lot of time (at his own cost) on the quotation and asked a lot of questions, so that he could accurately determine what I wanted. He also spent a lot of time asking me what I hadn’t liked about previous installs so as to assure me that this time would be different. He was sympathetic to my cost constraints and provided me with a number of options depending on how much I wanted to spend.
Once we had agreed on the final design, Ciaran provided me with a clear and detailed costing, with several options for how we could proceed. As I had some decent equipment from previous installs, Ciaran was more than happy to use this again and there was never a suggestion of trying to ‘upsell’ me and his only goal throughout was that we would be totally happy with the end product. We only ever spent money where we felt it was necessary and there was no upgrading just for the sake of it.
The install itself, despite a few snags here and there (none of which were actually caused by Ciaran, just identified by him during the installation process) went very smoothly and at all times, I had complete faith that he would be able to deliver on our shared vision. As a bonus, it turned out that he was one of the nicest guys you could wish to meet and it was a genuine pleasure having him in the house.
We did make a few changes to the design along the way and at every step Ciaran was clear on the pros/cons of the changes and whether there would be any cost implication. He continued to be completely transparent about the overall cost and it is notable that the final bill came in slightly under the original budget (despite the fact that I’m certain Ciaran put in more hours than he originally planned!)
I can honestly say that the end product has exceeded my expectations and they were high to begin with. It was very clear that Ciaran’s extraordinary attention to detail and professionalism were key to achieving a good result. Before we had started the whole process, I had been concerned that Ciaran would be too expensive or that things would have to be compromised due to my relatively small budget but I can honestly say that every penny I spent with him was worth it and when I saw at close hand the amount of work that goes into the planning, design and execution of a job like this, it was really quite incredible value for money.
For anyone who is serious about having a high-quality install that not just sounds and looks good from an AV perspective but also enhances the beauty of your home, I cannot recommend Ciaran and The Big Picture highly enough. He is a lovely person to work with, extremely detail-conscious and focused and will quite simply deliver the best possible result for your budget. I promise you, if you engage his services, you will not be disappointed!
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Reviewed on Houzz

15 May 2019

If you're considering a home cinema, I can highly recommend Ciaran and the team. From design concept to installation, we have been extremely impressed with their attention to detail. For what initially was a bit of a pipe dream, we are now proud owners of a new cinema room. The kids absolutely love playing their x-box on the huge screen, whilst family movie nights in, are a real highlight of the week ! Thank you Big Picture 10/10 More...

Reviewed on Google Maps

8 May 2019

Love my new cinema room! Ciaran and the team were very friendly and trustworthy. Definitely recommend them and would not go anywhere else if I needed some more work doing in my house :)

Reviewed on Google Maps

30 March 2019

Great service continues from The Big Picture. We had our cinema installed a few years ago. The care and dedication Ciaran and team showed meahtbthat it won an award but more importantly it has given many hours of pleasure to our family. If we go out to the cinema invariably the home experience is better. We had reason to ask for some changes in the system - we got a great response and it is clear that they look after you as a valued customer all the time. I really recommend them. More...

Reviewed on Google Maps

28 February 2019

Ciaran updated our existing cinema room over the Christmas period, despite being tied up with other projects at the time. He responded instantly to our enquiry and made the time to fit us into his schedule, going above and beyond by taking time out of his own free time to provide us with the help and expertise that we needed .What was initially envisaged as a small project turned into one much larger than anticipated. Ciaran was more than happy to accommodate and find a solution to any issue that arose.I would highly recommend The Big Picture before anyone else for this type of home cinema room installation. Ciaran came up with brilliant ideas to make our home entertainment system even better and we are very happy to have found him and The Big Picture.- Bashir More...

Reviewed on Google Maps

28 February 2019

Very knowledgeable and personable - excellent company! Very recommended

Reviewed on Google Maps

28 February 2019

If you are considering getting a home cinema, look no further that the “Big Picture” we had a tight budget to convert the spare attic room into my man’s room, after meeting with Ciaran on site and reviewing option’s he submitted a quote, following that we visited his home/showroom and reviewed a number of options that would enhance what we had agreed. We are really please we went that extra mile, because my family and friends, who I’m struggling to get rid of; now love the room, great sound and vision wrapped up in the great package. The team that actually delivered the project, all direct employees for The Big Picture, were true professionals, kept me informed at all times, cleaned up each day and made sure that my expectations where exceeded. I have no hesitation recommending the Ciaran and the team from “The Big Picture” they delivered great service, a great product and excellent value for money. More...

Reviewed on Google Maps

8 February 2019

I’m really pleased with the result that the team at The Big Picture have delivered. Right from the initial consultation it was clear that my needs were understood and factored in to the design. The installation team were brilliant and clearly passionate about the tech. The attention to detail and regular communication throughout the process was top notch. The Big Picture have delivered us an awesome cinema room for the family to enjoy for years to come. I have no hesitation in recommending. More...

Reviewed on Houzz

29 January 2019

Ciaran’s attention to detail on my recent installation was excellent.
Great product from a great company .
Highly recommended .

Reviewed on Google Maps

17 March 2015

Great vision for the project and an outcome that surpassed expectation. Real positives are passion for the project, ability to add non ate, technical knowledge and focus on end state.

Reviewed on Houzz

12 March 2015

Good job albeit with some complexities, however diligence from an exceedingly good installation expert found the solution.
Very good quality equipment supplied.
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Reviewed on Houzz

25 February 2015

My husband and I built our home in 1997 with an in room system from Linn. As we lived in our home we found that we needed to add and extend the system. The Big Picture did various work for us and each time were prompt, courteous and extremely helpful. The Big Picture worked for us at our home on at least two occasions adding to our Linn System.

We have now moved ( October 2015) and will be asking The Big Picture to install a system in our new house.
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Reviewed on Houzz

20 February 2015

The Big Picture team led by Ciaran are a team you can trust, from the first meeting, to installation, snagging and follow up service, they have been friendly, trustworthy and professional. They helped with the design and budget, no hard sell, just the facts and where needed a visit to see what might be is worth looking into. We had a large spare bedroom that I wanted to change into a man room, after meeting with Ciaran we agreed a budget and specification that allowed me to install a top end fixed cinema room with fantastic sound and vision. (I’m now unable to stop my friends and family from visiting every weekend) He also supported us with advice on colour schemes and picked up my extras as part of the project at the right cost to make sure that budget did no grow legs.
If in doubt, visit a show house you will be blown away!
I have no hesitation in recommending "The Big Picture" team, you'll love it
Danny Flanagan
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Reviewed on Houzz