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11 years' in IT Industry ● Currently Group IT Service Desk and Desktop Supervisor, reporting to the IT Operations Manager at one of largest insurance companies in South Africa, Clientele life ●Highly skilled across the IT spectrum–Technical, Management Reporting (Change Control and Incident Management),SLA Management, Process control management, Customer ,Vendor Management, Resource Planning, Cost Savings, Business Alignment.



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Offering 1st line assistance to Discovery, Pru health and Destiny employees (Internationally) with regards to software / hardware problems. •Contribute to the overall team performance by ensuring the following KPA’s are met : • First Contact Resolut

Managing assigned clients and ensuring maintenance as per SLA agreement, with a strong focus on client service Providing critical support to Executive Staff (hardware and application) Managing Impronet Access Card Server. (backups, providing access

Conduct Myself in an appropriate manner as a representative of Clientele Life, working effectively in a diverse work environment. Provides technical support, direction, supervision and leadership to members of the desktop support group and the helpd