Svetness

They were patient and continued to motivate me but this was all too sudden. I admire the willingness to help. I just don’t think I’m ready.

Mike called me after I posted my request on Bark.com and after I told him that prices for personal training is higher then I expected and unfortunately I won’t hire them, he told me “you cannot afford us, you are so cheap”. This is unacceptable, inappropriate, unprofessional, judgmental and rude! Just wow customer service! More...

Flexible, informative, affordable! Highly recommend!!

I am still in the 'onboarding' phase, but my initial call from Lindsay at Svetness was very encouraging. She explained their services and I was pleased to feel they heard my needs and can be of help.

Very easy sign up and great follow up. Hope the matching and training lives up to the experience so far

After I signed the contract it took them weeks to find me a trainer. That trainer lasted one week until he disappeared and they told me they would have to find me another. Three weeks later I'm back on track with a trainer I like. After my ten week contract was coming up I asked to put a hold on my contract as I had a few sessions piled up from work getting in the way of my workout schedule. They replied with questions, other offers, until I reached my automatic monthly renewal. READ THE CONTRACT! They charged me for another month, this being over the Christmas holiday. I asked for it back and they said "NO!". Then they let me know that as soon as I was charged I was in the next 30-day window and I'd be charged again. Six sessions, added to the five I had left, over $500, and I have four weeks to use eleven sessions or they keep my money. I workout at home, they don't even have a club! Sign their contract at your own risk! More...

Have already done this!
JP is wonderful!!!

Quick response rate - thorough explanations - kind people.

The onboarding process was easy; they offer in-home personal trainers who have all been background checked, as well as certified. I didn't give them a 5 star rating because the initial nutrition assessment appointment that was promised for the following day after the onboarding never got scheduled by them. Otherwise, so far they seem legit. More...

They seem very determined and able to get me going with my goals. So far so good. I won't really know until my sessions start.

Couldn’t prove that any of their trainers are certified when they responded via text. This is an automatic deal breaker because by principle I will not work with a trainer who lacks a verified certification. Would not recommend.

So far the communication has been good and look forward to meeting with my trainer. I also like having their app to track my progress.

They are all professionals and seem to really care. Only thing I would complain about is time management on their part.

I haven’t started my journey yet. However, Jeff Sosua got me excited for my fitness journey again. I can’t wait to start and have a TEAM supporting me. From the nutritionist to the trainer they helped me make this journey fail-proof. More...

Prompt, friendly, informative.

This company is a big rip off they make a lot of promises and then do not keep them, I signed a 3 month contract with them, I gave them my days I wanted to have a trainer over at my home 3 days a week they told me a trainer would call me to confirm well the trainer called me 3 days later and she wanted to train me on a day I did not request then she explained to me that it was long drive to my home that she would have to call me back, this was not our contracted agreement I then emailed Svetness manager to cancel my contract the manager tried to convince me that it was misunderstanding and that he would find another trainer I said I want to cancel refund my Money he informed me that it was past the 72 hours cool down period that was B S, it took 3 days for the trainer to call me, im still waiting for my refund and they have the nerve to try and collect the 2nd month from my account after I cancelled and the trainer tried to contact me again, the manager was very RUDE and Disrespectful, do not do business with these People, It isn't over yet!!!

The onboarding process is very smooth and friendly. Hoping to have good results by the end of my agreed contract

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I never used this company before

I really enjoyed working with this company to understand the benefits. Adam is remarkable and made me feel safe and taken care of during the entire interview process. I look forward to working with this team!! More...

Great follow through. Very personable and professional.

Responsive and I like ever so far

Sales rep used deceptive practices. Got billed double what he told me Id be paying, now they want half of the contract value to cancel, even though their contract violates my states laws.

Please ignore the bottom review!! I reviewed the incorrect profile!

Don’t say you’re an in person company when it’s only all remote. False advertising!

They provided more of the personal training experience that I was looking for

They called me multiple times while I was in a work meeting. I didn’t answer but they would not stop calling me. I finally had to answer and tell them to stop contacting me and they sent me a text instead. Honestly this was one of the most disrespectful and rude interaction I’ve ever had from a company. Borderline harassment for sure. More...

Very professional. Very personal attention and communication.

I liked the professional manner that Svetness used to approach me and I’m all of our interactions. I appreciated their detailed explanations of their program and the step by step process from evaluation to booking. I do think they could be more upfront about costs initially and also been less intense about getting me to sign immediately but it all worked out because I was very open to hiring a personal trainer asap. More...

Super friendly, amazingly professional. Quick responses and a whole team dedicated to helping you out in the most tailored, successful way possible! Woo! So pumped, thank you so much!

This trainer's conduct has proven to be absolutely unacceptable and can only be characterized as unrelenting harassment. Despite explicit requests for discontinuation of contact and even blocking their initial number, the trainer persisted, dialing relentlessly from various other numbers. This breach of trust and professionalism severely undermines the sanctity of a client-trainer relationship. Their complete disregard for personal boundaries exhibits a profound lack of respect for client autonomy. In no uncertain terms, such an approach is not only intrusive but also distressing. This behavior is a far cry from the standard expected of a professional in any field, let alone a personal trainer whose role should be to motivate, inspire and respect their clients. It is highly recommended that future clientele take these actions into consideration when choosing a fitness professional. More...

I noted I do not want remote. Go away

Great initial call to learn about the offering and what is all involved. Jeff was a great l listener.

Best attention and support
Entire team very professional!

Quick response, professional. Looking forward to training with Svetness.

I love my onboarding manager Maria because she gets it and i trust her judgment so far with my trainer! She also provided so many other resources to take advantage of.

They called right away when I inquired about personal training. The consultant was very knowledgeable, nice, and professional.

They are quit and to the point when trying to set up your fitness goals . It’s no hassle to quickly speak with someone, get a nutritionist, and a trainer. Just show up for yourself!

S

Reply from Svetness

Thank you for taking the time to leave us a review Nneka! We appreciate it!

Worst, terrible, do not do it. They do not care about people, only the money they get. When I signed up I was specific to state that I needed Monday Morning at 5 am and that I have specific needs pertaining to my health conditions, Lupus and Psoriatic Arthritis. I was specific to also state I needed someone who has experience with modifications. I then spoke with you and also expressed this schedule and concern.

In the span of 5 days, I was sent to two people, the first could not accommodate my schedule, and the second could not accommodate my schedule and has no documented experience with modification, per thier website. I had to find this out for myself, don't you think those questions should have been asked by your organization prior to being sent to me? The fact I was sent these two people was also an utter disregard for my time. When I spoke with the account manager and told him I wanted to just get out of the contract and go with the brick-and-mortar gym that I would be assured to have a qualified trainer that could accommodate my schedule. He said, he was sorry to see me go and he was sending my stuff to billing. He did not say, let me see if I can get you a refund, he did not say let me see if I can get you out of this, he said, "I am sorry to see you go, I will get this to billing".

Later in the day, I signed a contract with the gym as I told them I was going to do that morning. Later in the day AFTER I signed with the other company they sent me a text stating they found someone who could accommodate my schedule. I do not know if we would have been a good fit, or if they are experienced with my specific illness. I have no faith in this service due to being sent two people who could not help me prior to finding someone who could. If that person were to quit, get injured, or win the lottery and leave, I would be back in the same spot I was before, with no trainer.

I explained in embarrassing detail, My husband just died, I had been taking care of him for the past three years, and my health is at an all-time decline including Major Depressive Disorder. I recently tried to take my own life. Exercise is the only thing that can help with my limited mobility and my depression.

They are refusing to let me cancel even though I have not used the service. Do Not do it!!! They do not care about people, only your money! More...

S

Reply from Svetness

Thank you for sharing this feedback with us. We have been informed that our senior director of customer experience has personally reached out in regards to your case and provided a resolution. We hope that this is to your satisfaction. Thank you for allowing us the opportunity to service you and we look forward to hearing from you soon.

Great trainers and nutritionist. They really try to help you reach your goals with a multidisciplinary team.

S

Reply from Svetness

Thank you for taking the time to leave us a review! We appreciate it!

So far I like what I hear and what I’ve seen from their past and current clients - Excited to work with them

S

Reply from Svetness

Thank you Ruby for the kind review! We appreicate it!

Fast response. Very detailed. Convenient schedule

I spoke with people who understood my goals and my limitations and will work within these limitations to help me achieve my goal.

I have my first training session this week so will see. The company has been very responsive with zoom talks and onboarding, so I have confidence in the support they have built into the model.

I’ve been working out with an at home training for about three weeks and I already feel better and the wife is starting to notice my improvements. They first helped with my diet and then now I’m learning get workouts. More...