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Sure Care North Leeds

Chapel Allerton, Leeds, West Yorkshire

(53)
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About

Sure Care prides itself in providing safe, life enhancing support to vulnerable people.

We can provide anything from personal care to companionship, gardening to domestic services.
All our staff are fully trained and DBS checked.

We always focus on quality and delivering a person centred service to all our clients

2 hires on Bark

Reviews (53)

Leave a review
5/5

53 customer reviews

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12 October 2023

Meeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you via Email:kirklandtina7@gmail.com WhatsApp: +1 (970)638-3982 Facebook: Kirkland Tina More...

Reviewed on Facebook

29 July 2022

I’m not sure about the rest of the company but Southend needs urgent attention. Care staff will: leave vulnerable people alone if they have covid, leave them sitting in poo for days, leave soiled and dirty items around, won’t give a basic wipe over dirty equipment, won’t shower clients, have an attitude to clients and do the absolute bare minimum. Staff and managers in the office need to urgently address their care staff. Not all clients have family to address this kind of behaviour so I can only imagine how many other elderly clients are suffering because of this company. More...

Reviewed on Facebook

7 January 2022

a 6 minute lunch call, by the southend branch is extremely unexceptable! and to reapeatly lie in a book that all ok on leaving when family have to come and finish the call because it has caused distress!

Reviewed on Facebook

1 March 2021

I don’t even know where to begin!! • There was no structure as to training vs shadow shifts (the latter seemed to be on an ad-hoc basis) • Mucking in out of initiative during shadowing seemed to be the status quo when if mucking in is needed it should be out of delegation (clue is in the name surely? ?), and management had the nerve to say I wasn’t showing initiative • They don’t pay for shadow shifts when surely this is a given if not a legal requirement • I got formally assessed without much warning beforehand and during that time I was expected to change a urostomy bag and know what to do just from observing alone... I thought people needed to be properly trained before undertaking this task - hospitals and care homes train in catheters et al so why is domiciliary care/nursing any different?? Avoid like the plague!!! More...

Reviewed on Facebook

26 November 2019

Surecare looked after my dad for several months, the care was second to none, so much so that we kept on the care as private once the care was no longer given by social services. My dad has now fully recovered and he often thanks the superb carers for this. I would also like to pass on mine, jan’s and mums heartfelt gratitude to the fantastic, caring and compassionate team of Surecare, you are always recommended to family and friends who are looking for care services. More...

Reviewed on Google Maps

20 November 2019

I have worked at SureCare for over 3 years and it’s an amazing company to work for. I have had the same service users in all the time I have been here and after working as a senior carer for almost 25 years in different care agencies, I can honestly say that this company is by far the best. We are offered incentives and bonuses and are supported in progressing and developing to the best of our ability. I was recently nominated for the national care award, and I was delighted to have won amongst 100’s. This is thanks to SureCare for giving me the recognition, and I feel proud to be part of SureCare.A massive thanks to all. More...

Reviewed on Google Maps

20 November 2019

Fantastic services from SureCare, a valued client for 5 years, I have been treated with respect and have always been able to approach the office in case of changes, which I find so helpful. They also give me the flexibility whenever I need. They have provided me with the same carer over the years, she knows my routine inside out, and goes over and above in her duties, she truly is one in a million and I don’t know what I would do without her and SureCare. She also helped me with my new house move and organised all the move for me, she is a gem and a credit to SureCare. More...

Reviewed on Google Maps

20 November 2019

I’ve just recently been employed with Sure Care Bolton and this is the first job where I have felt unbelievablely settled and comfortable within minutes of walking through the door. The training standards given by Ibby were incredible, I was awarded with a triple distinction star within health and social care level 3 and can’t believe how much more I’ve learnt within the training experiences here compared to my full time of studying this college course. I’m currently a social work student in my final year and this career is perfect for me as I am able to expand my experience and knowledge and I can tell you now that through just starting there I have learnt amazing and new things already. The staff within the job are so helpful, treat people equally and respectfully, calm and a pleasure to work with. The company overall is highly recommendable from my point of view as the shifts can work around you, the training is amazing, the staff are lovely and brilliant at what work they do ,you also gain and maintain self independence through going out meeting clients within the community and have the opportunity to meet new people you can have a consistent professional relationship with. Also during my interview I was eager to see whether there is career progression from being a care worker and there is so many more great opportunities you can build up into with the company. Highly Recommend! More...

Reviewed on Google Maps

20 November 2019

I have worked at many different companies around Bolton and I must say Surecare is the best by a long way. The management are true to their words in everything they say. If you are thinking of working for a Homecare company, SureCare is the one. 5 stars all day. More...

Reviewed on Google Maps

20 November 2019

Lovely group of people and very welcoming and respectful. Thank u.

Reviewed on Google Maps

20 November 2019

I worked for Surecare for a short time (not a fault of theirs, i was offered an excellent role i couldnt turn down) but in the time i worked there, i found them all to be excellent staff and a fantastic team Hasina the owner was amazing, approachable and very supportive. Feel sad to leave such a fantastic company. Office staff very welcoming from the start. Moving and handling training is second to none, best homecare services around. Keep up the good work eveyone More...

Reviewed on Google Maps

20 November 2019

Reading over reviews of this company, I have to totally agree that the staff here are amazingly friendly and welcoming. Everyone greeted me with massive smiles and I was made to feel so much at ease in my interview done by one of the managers, and I was petrified before it! It’s just a shame that I was not successful in getting the job, but that was due to my own extremely limited availability and not having a car and living in Blackrod, an area that is currently not covered. But if theirs or my circumstances change, I’d be over the moon to have an opportunity to work for this great place. My application is kept on hold and I was told that if anything comes up then they will let me know, so fingers crossed! More...

Reviewed on Google Maps

13 November 2019

Professionalism of the highest calibre. Caring and compassionate souls who thrive on providing the highest quality service. Highly recommend this place.

Reviewed on Google Maps

13 November 2019

Attentive, friendly, smiley and very welcoming company. They were very understanding in my limited hours and times of working and offered me alternative ways in which it could work for me as a single mum and I am looking forward to joining them as soon as my childcare is sorted.

Reviewed on Google Maps

13 November 2019

I have recently taken up employment with SureCare. The office staff are so professional, caring.and.supportive. The training. is excellent. I am now supporting.a.lady in her own home and couldnt be happier. More...

Reviewed on Google Maps

13 November 2019

Thanks to everyone here who gave me the time and opportunity without any prior care experience.

Reviewed on Google Maps

30 October 2019

Helpful and very very kind and lovely people here.Thanking everybody there. God bless you all.Promise Mbongemo.

Reviewed on Google Maps

25 October 2019

Fantastic agency! A very helpful and kind team and would highly recommend.

Reviewed on Google Maps

25 October 2019

Great company with great staff. Had a really good experience with the company.

Reviewed on Google Maps

23 October 2019

Didn’t really know this agency but was invited for an interview after I applied. The whole process was very very pleasant, the staff in the office were very welcoming, offered me a hot drink while I filled out my forms. The manager was lovely, I felt I was given the time to talk about myself and my aspirations which was very different to other interviews I have been to, most care agencies just want to know your working hours and if you have a car and when you can start, but here I was not pressured, was given a choice of hours and area and a start date of whenever was convenient. After the interview, I was introduced to everyone, which I found lovely and welcoming. I can’t wait to start working for sure care. Thanks to everybody there. More...

Reviewed on Google Maps

22 October 2019

I have worked in SureCare Chester for the last 18 months. Fantastic team and great support

Reviewed on Facebook

21 October 2019

Just wanted to say a massive thanks to Surecare. The carers are all lovely and look after my gran so much. She is very happy with all the carers that visit but just wanted to mention a special thanks to Azmah and Sabina xx

Reviewed on Google Maps

21 October 2019

Great consistent services for a number of years. Highly recommend.

Reviewed on Google Maps

14 October 2019

If you are looking for somewhere that will look after not just family members, but also make sure that the staff that they employ are treated with respect, courtesy and as a person then Sure care ticks all the boxes. The staff in the office are second to none, pleasant, helpful and are caring to the needs of everyone that walks through the door. Management are real people, people who care for the staff they employ and are very receptive to the needs of each and everyone of them that are employed. There are other companies out there you can use, DON'T waste your time. Call in here and you won't be disappointed. More...

Reviewed on Google Maps

30 September 2019

Wanted to pass on our family’s thanks to all at surecare who looked after my uncle who recently passed away. He was well looked after by the carers and settled well with this company then his previous ones. Help and support was always there and nothing was ever too much.Thanks to everyone who contributed to his care, means a lot. More...

Reviewed on Google Maps

27 September 2019

I have work with surecare for over two years and I wouldn't want to work any where else I've gotten a lot of support. Therefore, if your looking to work with the elderly surecare is the place to be. Thanks to all the staff.

Reviewed on Google Maps

25 September 2019

I am so impressed with Surecare and all the wonderful staff that work there. From the carers to the management team, all of whom I found very approachable with a fantastic work ethic, honesty including integrity at the highest levels. Surecare have looked after my disabled dad for 5 years. He's always been treated like a family member instead of just another client and another burden and I would have no hesitation in recommending this bunch of wonderful people who clearly love their jobs, and love caring for people.Thank you Surecare for everything you have done so far and if anybody else in my family needs care, you guys will be the first and only people on my mind More...

Reviewed on Google Maps

24 September 2019

Fab agency with the most caring work team. Surecare took over my Auntys care almost a year ago after her previous agency constantly missed visits and kept leaving the key safe open. I have been there on some visits and the staff always come in greeting her with smiles and 1 carer also brought her flowers for her birthday. My Aunty has never looked so much happier, she is eating well, has started reading again and also looks forward to the carers coming.I was there this evening whilst they arrived and just felt I needed to write this review and give them the credit that they are so well due.A massive thanks to all the fab team of Surecare! More...

Reviewed on Google Maps

23 September 2019

Lovely ladies that look after my nana, she is very pleased with them and would like to pass on her thanks, and although they are all great,a special mention to Azmah and Safeena! x

Reviewed on Google Maps

14 September 2019

During my brief time working for surecare. It's been rewarding time I have made some great friends and worked with some great colleagues. Even after going through some personal issues the management were very understanding and offered me different varieties of help so I could manage both my work life and personal life. I wouldnt have done any of this without the help of the surecare team. Surecare is a company that thrives on quality training and regular inspections to make sure all services users receive the best the company can offer. More...

Reviewed on Google Maps

14 September 2019

Highly recommend. A+++

Reviewed on Google Maps

14 September 2019

Exemplary service from this agency from the off. My father is well looked after by a great team of care staff who go over and above in their care duties. They always manage to make father smile, and he is quite a grumpy fellow so to see his smile is a pleasure!Thank you all tremendously SureCare, you are all absolutely terrific! More...

Reviewed on Google Maps

14 September 2019

SureCare have been caring for my Nan for a while, they have always ensured that she has kept her independence and dignity and the carers have always been like true friends to her. Suffering with many medical problems, my Nan hasn’t got full mobility so without the carers at SureCare I don’t know what we would do at the times we cannot be there! More...

Reviewed on Google Maps

7 September 2019

excellent staff, would recommend the care from SureCare as they have wide range of staff male and females with different ethnicity.

Reviewed on Google Maps

7 September 2019

Thank you for all your help. I had an invoicing query and Ali was very helpful and informative. Saved me a lot of time having to phone around.

Reviewed on Google Maps

7 September 2019

SureCare has looked after my Grandmother for just over a year now and I am really happy at the quality of the service they continue to provide. The staff she has are friendly, punctual and tend to all of her needs as specified in the care plan and more. Mother is a chatty soul and has managed to create a bond with a handful of carers which the Manager has tried to maintain to the best of their ability. Both The Manager and Team leaders have been a great support to our family in facilitating this and I would highly recommend their quality service. This has enabled mother to maintain her independence and preserve her dignity which is good for her mind body and soul. Although the care is centered around mother, the work that this company does has benefited our family more than they will ever know. All I can say is Keep up the good work, the world needs more companies/ staff members like you have. More...

Reviewed on Google Maps

31 August 2019

SureCare look after my son who has Autism and learning difficulties. I have to say that they are godsend. Excellent carers, helpful office staff and genuinely caring managers. Thank you guys for everything that you do. God bless, Tina More...

Reviewed on Google Maps

15 August 2019

My mother has been with different care agencies as she has complex care needs. All the places i have been to i was given false hope and lack of quality care for my mother. When i came over to SureCare me and my mother received a call from the QMO and we was explained the processes of moving forward. when the QMO came out to do the support plan and assessment me and my mother was involved in the process and SureCare tailored the care package around my mother needs making it person centred. My experience with office staff has been really good and SureCare have never given us false hope. My mother is really happy with the care she has received and her quality of life has improved. Thank you SureCare and keep up the good work. More...

Reviewed on Google Maps

15 August 2019

My Uncle was diagnosed with dementia and became socially isolated. We turned to SureCare to see what service they could provide and implemented a social visit twice a week. I cant thank them enough for the support and difference they have made for my Uncle. The fact that he has regular care staff called Saeed and is encouraged to get up, dressed and out means so much us with us all leading a hectic working lifestyle. He has developed a good relationship with Saeed and looks forward to these visits as Saeed goes above and beyond for my uncle always putting him first. His mobility and socialising skills have improved and that means everything to us as we can stop worrying knowing he is improving daily. More...

Reviewed on Google Maps

8 August 2019

SureCare has provided such excellent and professional care for my grandad. The carers that go into him on a daily basis go above and beyond to make him happy and comfortable. I would highly recommend and will always be grateful for everything they do and have done. More...

Reviewed on Google Maps

8 August 2019

Brian, Isobel and Jennie have been a breath of fresh air for my whole family. The way they all play a part in caring for my father has really changed his attitude. Initially he didnt take to them but after 3 months of care we have all seen a change in him. He seems to be alot happier and often looks forward to seeing his carers. He particularly likes isobel, she is an outgoing bubbly soul that will light up any room she walks into and feel she has been instrumental in encouraging dad to open up more. These carers really have changed how he is day to day and I cant put the appreciation i have for them and the company into words. You have made a posetive impact on my fathers life and we (the family) are eternally grateful. More...

Reviewed on Google Maps

1 August 2019

A very caring and responsive team, more than just a standard service which I have experienced before. The carers at SureCare go above and beyond what is required, taking time to really get to know my mother and what she requires for her to lead an easier life. I couldn't have asked for a better team to take care of my mother and would definitely recommend to anyone in need of care. More...

Reviewed on Google Maps

28 May 2019

Lovely carers and understanding administration. Cannot thank them enough... will miss all of you lots xxxx

Reviewed on Facebook

23 July 2018

Excellent and reliable service. Well trained and consistent care workers. Makes a change. Highly recommended.

Reviewed on Facebook

23 July 2018

Great service- professional staff. Thanks once again

Reviewed on Facebook

23 July 2018

Great service and great service from leeds finest, Sure Care

Reviewed on Facebook

23 July 2018

Had an excellent experience dealing with the guys at Sure Care. Very professional and reliable.

Reviewed on Facebook

3 July 2018

Slim Rani, I appreciate your feedback I can't argue with you at the end of the day it was what you saw or experienced. Just to put things clear I have been working with Sure Care for almost one year now and to be honest I have never felt welcome in any place I worked before like this company. In your feedback you said about payment is very low tht is not true they pay £8 an hour most of care companies pay about £7.20, so don't review something tht has false statement in it. About treating staff with disrespect tht is not true so many thing has happened in the office and they managed to treat them well and everyone is always happy, they never force you to work if you want a day off to calm yourself down. The most thing that pained me when you said about service users and staff are not happy just so that you know Sure care has review cards where they get service users to fill in and so far so good. And all staff get supervision this helps to find if there is any problem. All children gets attention because before you go and work you get train with all details you need. The management is excellent with good heart manager who is always there for us and listen to what we say. Since I worked with this company I felt like I joined my family who always looks after my wellbeing because they believe without us being happy and healthy we can't work. And they follow all the 6Cs in care. How can you say staff are not happy when you haven't met all of them me personally I've been there for almost one year and I don't know all the staff but the one I know they don't complain. Just to finish of please don't give false feedback because all that you said are not true and I can stand for this company because I know how well they work and know what they are doing. Don't take this personal I said what my experience and how welcome I feel. More...

Reviewed on Google Maps

29 May 2018

100% compassion, care and quality of service 24/7 to make life simpler for people in all walks of life, from those with need of home help services, mental health care, less abled support, helping the aged to families with child care needs.

Reviewed on Google Maps

1 August 2017

The surecare team was caring for my mum patricia booth for a short time last year unfortunity patricia died on the 18 th december 2016 the surecare team was excellent and polite when they came to the house to care for her thank you for time stephanie and peter booth

Reviewed on Facebook

Q&As

We are unique in that we ensure all of our staff are DBS checked and referenced. We provide a quality service that puts the client at the centre of all we do