SuperSecretary locationDarlington, Durham

(10 Reviews)

Crafting small, beautiful and affordable WordPress websites for UK female women in business.

SuperSecretary Reviews

SuperSecretary Reviews

Review of SuperSecretary by Rebecca Boulton
5 Rebecca Boulton

Tracy is always so helpful and knowledgeable. I can spend hours trying to work out a simple problem on my website and with just one message, she'll have it sorted. Can't recommend her enough!

Review of SuperSecretary by Catherine Poole
5 Catherine Poole

Tracy did a wonderful job with my website, and is always happy to help when I have technical issues or silly questions, nothing is too much trouble! Highly recommended, friendly and efficient service. Thank you!

Review of SuperSecretary by Jo Jenkinson
5 Jo Jenkinson

Massive thank you to Tracey for creating our new logo for us. Tracey was quick and helpful and turned it around in days for us. Highly recommend Tracey and we will definitely be using her again! Jo Jenkinson - Hewson & Nash Ltd

Review of SuperSecretary by Judith Pleuvry
5 Judith Pleuvry

Trace is always on hand to help me out when my technophobia gets the better of me!! Nothing is too much trouble and I love my new website and store!
Always on the end of the phone to help me out with the smallest of jobs in a hurry!! Thanks Tracey ����

Review of SuperSecretary by Louise Percy
5 Louise Percy

Trace designed my original website four years ago. We decided it was time for a review and refresh of the site but I required this to be completed within tight timescales due to a marketing campaign that is due to launch. Trace delivered the exact requirements and more. Tracy's attention to detail is awesome. She also makes really useful recommendations for improvements that I have not thought about to enhance the site. Always on the other end of the phone to lend a hand or just talk through future ideas I cannot thank and praise Trace enough!!!

Review of SuperSecretary by Paula Lawson
5 Paula Lawson

I am so pleased to have found Tracy! Instead of spending hours trying to figure out how to do the most basic of tasks on wordpress and mailchimp I can spend my time doing the work that I love to do. Tracy understood exactly what I wanted from my website and had some fantastic ideas. She was an absolute pleasure to deal with. I won't hesitate in working with her again.

Review of SuperSecretary by Louise Kemp
5 Louise Kemp

Trace designed my ecommerce website for my craft business and she was a delight to work with. I had thought about creating the website myself and boy that would have been a huge mistake. What i wanted from my website was so much more complex to carry out than i had imagined as i have a huge product variation, yet none of this was a problem for Trace. She went above and beyond what she was contracted to do, and, with a nightmare client like me (running a business plus looking after 3 little boys), had the patience of a saint in the face of delays on my part in drafting the website content and she helped me massively by drafting the majority of it. She is amazing value for money, super knowledgable on all things word press and IT and a top notch lady to boot. I cant thank her enough! ���.

Review of SuperSecretary by Helen Silver
5 Helen Silver

Working with Trace was a complete eye opener. Her knowledge about websites and what you can do with them is awesome! Having 'known' Trace for a couple of years via Twitter, I approached her to give my website a much need overhaul. It was immediately apparent that she was super efficient, super organised and has super powers...nothing was too much trouble. Although I'm sure she spent many an evening cursing me over a relaxing glass of fizz!
The overhaul turned into a complete rebuild/revamp, whatever you want to call it, and was much more involved than bother of us first imagined. She had to deal with a complete novice who knew the kind of 'look' she wanted but had no idea what was possible and what wasn't. Trace had to deal with photos that were way too large to upload, several requests for 'last minute changes' and must have dreaded our conversations when the site was almost ready to go live and I'd ask if it was possible to 'just add something else'!!
The finished site is more than I hoped for. I have complete confidence that everything works well, is fully secure, backed up properly and user friendly. Trace is also readily available at the end of the phone to help sort out any problems and offer encouragement when I'm trying to add things to the site myself. Unfortunately, I still don't really understand what she's talking about and even after a full briefing, still haven't quite discovered what to do and how to use the site properly... but then that's good for her...because I know if I get stuck, I can hand everything over to Trace and she will do what she does best; upload changes, add photos, articles, spot mistakes and generally work her magic to ensure everything runs smoothly. If you're looking for a new website designer I can't recommend Trace at Super Secretary highly enough.

Review of SuperSecretary by Michelle Emerson
5 Michelle Emerson

Fab service! Trace over-delivered and exceeded my expectations when she made over my website. I am thrilled with the results. Highly recommended.

Review of SuperSecretary by Lisbeth McGuire
5 Lisbeth McGuire

Tracy is a complete star. If you want a web designer who’s knowledgeable, reliable, and supportive, you’ve come to the right page.


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SuperSecretary Location

16 Trent Pl, Darlington DL1 5TX, UK

SuperSecretary Q&A

SuperSecretary Q&A

What makes a great website?

Design is obviously an important element, BUT a great looking website that doesn't engage the visitor is a complete waste of time, effort and money!
Your website should immediately convey what you do, and how you can benefit the visitor if you're a service-based business,, or shout out why your products should be bought, and not from your competitor if you're a B2C business.
Did you know that your website is more likely to be viewed on a smart phone or a tablet? That's why a fast loading, mobile responsive website is a MUST.
If you have done your target market/super customer research, then your website should immediately hit your visitor right between the eyes and they say "Ohhh yes indeedy: I want to work with you/buy from you. Take my money now!"

What questions might you ask a client when starting a new project?

Tell me about your business?
What do you want your website to do?
Do you have your own content written?
Are you keeping your current logo and branding?
Do you have a domain name and do you own it?
Do you have website hosting?
How did you find me: referral or website search?

What do you love most about your job?

I have worked with some of the most amazing women in business. Creating their new website, and then hearing their delight when it's all done is a wonderful feeling. I'm very lucky that I get to do what I love every day: it doesn't feel like a job! I'm always in awe of the strength and resilience of my clients: juggling home life with running a business, sometimes without the support of a family network, or those "well-meaning" relatives who keep asking when are they going to get a proper job?! Sheesh. With family like that, who needs enemies?!

What inspired you to start your own business?

Being made redundant twice in a short space of time and halving my income. Having to take temporary jobs paying crap hourly rates - and, as PA to the boss - opening the invoices from the agency and seeing how much they were charging the business for me!!
I thought that there had to be a better way. I started off as a Virtual PA in 2010, and gradually found my niche offering both creative and techie expertise. Many VAs are purely admin or PA type services. My skills were in demand as lots of female coaches needed my type of support. However, I have gradually moved away from virtual assistance to concentrate on WordPress website design and Mailchimp e-marketing set up. Haven't looked back since!

Why should our clients choose you?

Friendly and really easy to work with.
Affordable: perfect for start-up businesses.
Only work with UK women in business - I "get" you!
Years of marketing background.
Attention to detail.
No jargon, no blinding you with science.
My websites are beautiful (so I've been told), but I will make sure your content is fabulous, the site is easy to navigate, it's mobile responsive, and showcases your business perfectly for visitors.
I have fantastic client feedback on my website.
An all round good Northern egg!

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