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Superior Home Cleaning logo
S

Superior Home Cleaning

Suffolk , UK

(49)
148 hires on Bark
Superior Home Cleaning logo
S

Superior Home Cleaning

Suffolk , UK

(49)
148 hires on Bark

About

Superior Home cleaning is a family run business where you will always be our number one customer!
It is not just a cleaning service. You will receive a genuine service by people who care, taking personal pride in having happy customers with sparkling houses cleaned on a regular weekly or fortnightly basis.

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Reviews (49)

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A
12 December 2019

Verginiya has been a fantastic cleaner

Thank you for adding a review Amy! We are really pleased you are happy with Verginiyas work and will be sure to pass on your praise. Kind regards Jane @ Superior Home Cleaning

R
7 December 2019

Superior Home Cleaning is en excellent company. My cleaners is very good, friendly and cooperative. The method of payment and receipt procedure suits me perfectly. I would recommend them to anyone.

Thank you for your review Ralph! We are so glad you are pleased with your cleaner and find our payment system to your liking! Kind regards Jane @ Superior Home Cleaning

H
27 November 2019

Rated highly for: Responsiveness, Punctuality, Value, QualityKathryn, our cleaner is very accommodating and always positive about any cleaning task. She is punctual and very easy to get on with. If I don't say what needs cleaning, she will use her initiative and clean what she thinks I would ask her to do. So far, very happy :) More...

S
14 November 2019

3rd cleaner but all have been great. Very responsive.

M
7 November 2019

Lovely lady,always turns up on time and does a great job.Would highly recommend

C
7 November 2019

This company provides a first class service at a realistic cost. We were in need of a cleaner for our home at very short notice and they found us an excellent lady who also cares very much about what she does. Superior Home Cleaning have kept in touch through-out to ensure all is well and have answered any queries we had promptly and in a friendly but very professionally way. I would thoroughly recommend them. More...

B
6 November 2019

Cleaner supplied is lovely and does a great job. However, Superior Home Cleaning is not particularly well organised, there were a few teething problems with regard to arranging payment but this now seems to be sorted.

J
3 October 2019

Superior Home Cleaning offer a very efficient and professional service and my cleaner Jessica is great.

M
28 September 2019

Rated highly for: Responsiveness, Punctuality, Quality, ValueGreat company with great cleaners and no hidden fees

S
25 September 2019

Excellent cleaning, easy to pay and get setup and the staff care and accommodate. Would recommend this service highly!

A
22 September 2019

Helpful company. Some excellent cleaners.

J
15 September 2019

Great service and very easy payment system. No getting cash every week. They have paired me up with a wonderful cleaner, Svetla and now that she’s on holiday, they have been able to send another excellent lady, Lauren, to fill in. Am very happy with SHC.

P
9 September 2019

Booking was easy, friendly service

Thank you for your review Patrick! We are delighted that you are happy with our services. Kind regards Jane @ superior Home Cleaning

D
29 August 2019

They always do an excellent job, would highly recommend them.

J
28 August 2019

I thought it would be a questionaire!!My experience of Superior Home Cleaning has so far been very good and helpful.With regard to Dawn, my cleaner, I have to say she has been excellent! ! She is a great cleaner, I cannot fault her in any way. She is caring and kind and although that is not in her job description it is invaluable to me and probably to every old/disabled person she cleans for.She has my full respectJenny Dunster More...

R
2 August 2019

Had my first appointment last week. Catherine, my cleaner, did a fantastic job and worked extremely hard to make the house look great. Brilliant communication, easy payment plans and no hidden costs. 30% less than other quotes I had too.Very impressive - I highly recommend Superior Home Cleaning. More...

R
26 July 2019

They are keen to get you booked in, that's about where the positives end. First cleaner didn't show up and didn't call, second got ill, the third did such poor job, think 13 year old teenager's standard done in half n hour. So that's where I said no more, in which they where very quick to respond to see of they could send a fourth. Since my request for termination I have not heard a peep despite numerous chase ups. More...

Hi Rebekka, I am sorry things didn't work out for you. Just to reply to your comments in more detail. Thank you for acknowledging that we were quick to get you booked in, I assume that the booking in was at a day and time that suited you ? On the first visit there is no excuse for not calling to let you know she wasn't going to come We try and accommodate our customers schedules and this meeting was arranged out of normal working hours otherwise we would have informed you that she want coming. The second cleaner was not well I would hope that you were told in advance of the re scheduling ? The third cleaner you say "think 13 year old teenager standard done in half an our" is very surprising to me as the cleaner we sent you was there for 2 hours and is a very experienced cleaner she works for 7 other clients of ours and many of the reviews you see here are attributed to her. When you decided to cancel we did offer you another cleaner and you said no. At that point we sent you an email confirming the cancellation an email was sent to you on the 22/107/19 at 1:08 pm ( I have sent this again please check your junk mail ) You mention that you have not heard a peep from us. this is very strange as we have no record of this except an email asking for cancellation confirmation which was sent to you. We don't always get it right and we take our customer feedback very seriously. Please accept our sincerest apologies on behalf of everyone on the team. Regards Andrew

N
23 July 2019

Very friendly and professional customer service team and I couldn't be happier with the standard of cleaning provided! I can't recommend this company enough! Just excellent

P
21 July 2019

I have recently had a ‘stroke’ which has made my life very difficult and compounded other medical conditions! Superior Home Clean are absolutely outstanding, credit where credit is due. A happy team who are down to earth, to the point, and L....n who is attending to my cleaning needs is perfect; flexible, helpful, understanding and extremely fastidious. The company and staff have taken a great weight of my shoulders. Thank you , may the sound partnership continue 👍 More...

Thank you very much for taking the time to write such an excellent review! We really appreciate it and are so happy you are pleased with our service. Kind regards SHC

G
19 July 2019

We have a lovely lady who is very friendly and obviously trustworthy as she has keys to our flat. Dealing with Superior has been excellent although perhaps my standards are too high. My flat is quite 'busy' but I do pay attention to detail !! More...

T
17 July 2019

Quick respond. So far it’s just ok.

M
17 July 2019

Very good services all round
My cleaner is lovely and very helpfull

R
17 July 2019

This is my first time hiring a cleaner and the process couldn't have been easier!
The team is very professional and friendly and I couldn't be happier with the standard to which my home was cleaned!
I'll definitely be sticking with the company, I can't recommend them enough!
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Thank you so much for your amazing review Rhiannon! We are so pleased that you are happy with our service!

A
30 June 2019

Very pleased with cleaner. Easy system payments

W
25 June 2019

Clear explanation on prices and services, prompt response with flexible attitude

Thank you for your review, we really appreciate it. Glad to be of service.

L
14 June 2019

Very please so far so good . Ann Marie very nice lady does a very good job .

Thank you for your review, We really appreciate it. We are glad you are pleased.

A
12 June 2019

Just started, but so far so good.

Thank you so much for your review Anne.

S
25 May 2019

Seamless experience and great service. Super easy to set up and the cleaner did a really good job! Very happy with them! Used a bi weekly cleaning service for over an year and only discontinuing now as I am relocating to a different city. More...

S
15 May 2019

Lovely lady. Immediately felt like I trusted her and had a good experience so far with the agent.

Thank you so much Sherina for this wonderful review. Overall Customer experience is our priority. Glad to help.

J
9 May 2019

Excellent service from Superior Home Cleaning from finding me a cleaner to their follow up phone calls I could not fault them in any way. I would not hesitate to recommend them. More...

Hi Jeannie, thank you for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We’re here for you anytime.

L
8 May 2019

So far my experience with this company has been great. Office staff are efficient, helpful, patient and reliable. My cleaner came for the first time today and she's done a great job! Can really tell the effort, time and pride she's taken in her work and I can't wait to come back to a home like this every time she visits. More...

J
9 April 2019

Poor quality cleaning and poor communication from the office.

Hi Jemma, Thanks for your review, I am sorry that both cleaners we sent did not work out for you. I hope are successful in your search for a replacement that is a good fit for you.

J
30 March 2019

We had our first service yesterday with our cleaner Abigail and she was absolutely brilliant and the service from head office is excellent they respond very quickly and are very helpful I would recommend this cleaning company x thankyou So much x

K
30 March 2019

Absolutely brilliant service. Managers are always available, listen to feedback and keep you informed of situations. The current person they have provided is just fantastic! Thank you :)

D
31 January 2019

Excellent communication and the sent the right person! Very efficient.

A
30 December 2018

Great cleaning service. Scarlett is lovely, friendly and hard working. It's so nice to have someone so cheerful and keen to make my house look so sparkling clean.

N
31 October 2018

I have been using this company for the last couple of months. The whole process from start to now has been very professional. My lovely cleaner is always on time and does a fantastic job. I would highly recommend this company. Thank you so much. I love Fridays. More...

D
1 October 2018

Adam and I have been really impressed with the service offered. It’s been professional and our cleaner always does a fantastic job. I feel very confident recommending this reliable trustworthy company to friends and family. More...

M
1 September 2018

Always quick to respond, never misses any of our calls. Polite and professional team. Highly recommended.

S
1 September 2018

Fantastic service from the start. Very quick to get back to me with all the information I needed. I was then matched and met our cleaner all within 3 days. Our cleaner is brilliant and very professional, I feel very easy with her being in the house if I'm working from home or have to go out. I would throughly recommend this company. Many thanks for all your help and hard work. More...

M
2 August 2018

Great Business and they offer an incredibly professional service! Definitely 5 star

J
23 July 2018

used many cleaners in my life and 5 weeks ago found Superior Home Cleaning and i must say I'm impressed.

K
21 May 2018

Advarage service by cleaners fantastic service by the office

Hi Katie, Thanks for your honest review . It is good to get feedback Andrew

B
25 April 2018

Fantastic service from start of organising it to having a cleaner in our home! Brilliant.

Thank you so much Bon We are glad to help

G
21 March 2018

Very efficient. Sent a wonderful cleaner.

Great to get good feedback thank you

A
12 January 2018

Superior Home Cleaning has been great to work with! My mother-in-law was in need of services and we couldn’t have picked a better company. They worked with me to set up billing options that worked for our specific situation (we live out of the country and are paying for services). The cleaning was thorough and professionally done. We are very happy with their services. Give them a call today! More...

E
8 January 2018

We had our first clean today and it was superb. Angie, our cleaner, paid attention to detail and did a really good job. The whole process of setting up our cleaning with superior home cleaning has been professional
and easy. I would highly recommend. Thank you Graeme and Angie. More...

S
15 November 2017

Everything was satisfactory , I am completely satisfied

W
9 July 2017

Fantastic ,so quick and easy highly recommended

Thank You William Its nice to get feedback

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Q&A

We have been in Business since 2014 and work for many clients on the South and East Coasts.

We Can bring our own supplies if required however over time we have realised that our customers prefer us to use their own products.

We take great pride in our work and there is nothing better than receiving a call or an email from a client that is over the moon with our service.

We started just helping our elderly relatives and over time we realised that more an more people were in need of a good quality and professional cleaning service , not just the elderly . Our business has grown from strength to strength mainly via customer referrals .

We understand that having the right person in your house is very important and our clients need to feel comfortable with the cleaner.
Instead of just sending someone to clean straight away , we can send a cleaner to meet the client first and if the client is happy and feels comfortable with the cleaner only then do we arrange for the cleaning to be done, By doing this we have many happy clients that have ad the same cleaners for years.