sunburybuilders

Had a fairly negative customer service experience with one of the staff talking to me in a condescending and disrespectful tone over a simple request that any other bank that I have accounts with have no problems fulfilling said request. As a matter of fact, I had actually visited another branch, for another bank that I’m with, situated directly nearby which managed to carry out the same request with greater efficiency and overall polite service. While I would still continue banking with Nationwide, I’m glad that this isn’t my main bank, nor do I use any of the other banking services here anymore, and instead I now use services instead provided by other banks. Already starting to dislike using Nationwide for a lot of problematic reasons, but my most recent visit was unpleasant and made me more appreciative for not using Nationwide as my predominant mode of banking. More...

Reviewed on Google Maps

Horrible experience each time over the past few transactions I had to do in this branch. Lead by the branch manager some of the staff in the branch is a disgrace and fail to provide a basic level of customer service for which they are hired by nationwide. Branch manager keeps saving up £50 note at the back and cashiers will try to offer £20 note or rudely put you off by saying we have very few £50 notes and they are only the older £50 notes. Question is to nationwide as a organisation that is this level of service acceptable !!! on multiple occasions your Feltham branch has no newer £50 notes for a £600 - £800 transaction? Also very surprisingly this branch has only female staff and no male staff ? More...

Reviewed on Google Maps

Friendly staff and located on the high street. Never crowded when I went and quick service. Parking can be a problem.

Reviewed on Google Maps

Excellent experience in this branch. Efficient and friendly staff.

Reviewed on Google Maps

I had been with nationwide for over 15 years and was badly let down by them and as they were not interested in solving the issue I felt no other option than to close my account not once did they as why or was it something they did .Last time I use them .

Reviewed on Google Maps