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S

ss

Stockton-On-Tees, Cleveland

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Q&As

Our aim is to put the needs and wishes of Service Users as the highest priority. Sunburst Care Services believes that Home is where the heart is, we are committed to supporting Service Users to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities.

The staff allocated to support you will be chosen in order to match their skills with your needs, and also to minimise travelling distances in order to support good time attendance. In addition to the direct support staff, the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed. In certain circumstances, the manager may be included within the staffing levels described. Staffing levels may be changed at the discretion of the Manager if there are particular needs. Care staff work on a rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays.
New employees are inducted to cover the 15 Care Certificate outcomes within the first 12 weeks of employment and complete. We manage and train our employees with the aim that all of our carers achieve RQF Diploma Level 2. All other employees receive the training appropriate to their work. All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, protection issues, and a range of other matters.