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Suburban HVAC

Manchester

(51)
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About

Find energy rebates MA that are available to residential customers in your area for appliances, heating, cooling and home renovations. At Suburban, we love what we do, and go above and beyond what is expected to bring you highest level of satisfaction for your heating and cooling needs.

Reviews (51)

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5/5

51 customer reviews

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20 December 2019

Rated highly for: Responsiveness, Punctuality, Value, QualityWhen we needed our furnace replaced, I immediately called Suburban. They sent over a great installation team- Eric and Hunter. And when I wanted a detailed explanation of how things work, Bobby gladly obliged me, answering all my questions. More...

Reviewed on Google Maps

20 December 2019

Rated highly for: Value, Quality, ResponsivenessThey did a great job for us - installed our furnace, got us connected to the MassSave program, and did all the paperwork - warranties, rebates, and product registrations. The 2 people who installed the furnace where great. More...

Reviewed on Google Maps

20 December 2019

They installed my new furnace, got me connected to the MassSave program to save some money, and did all the paperwork for rebates, warranties and product registrations. The 2 who installed the furnace were very friendly. More...

Reviewed on Facebook

13 December 2019

Paul is an awesome maintenance technician. He cares about his customers and gives great advice on how to save money as a consumer. He’s always on time, friendly and most importantly does a great job. More...

Reviewed on Google Maps

6 December 2019

This past summer, we had Suburban-HVAC replace our old (broken) rooftop AC unit with a 16-SEER Lennox AC unit at a significantly lower price and shorter time-frame than any of the 3+ other companies we sought bids from. Our new AC unit works great. Suburban staff were friendly, efficient, and a pleasure to work with. More...

Reviewed on Google Maps

6 December 2019

We worked with Bobby on our project. He was prompt and responsive to all of our questions and concerns. We added AC and Heat am very happy with our system.

Reviewed on Google Maps

29 November 2019

They replaced our heating and air conditioning equipment in both systems in our house. I found them easy to work with them and very accommodating. Not everything was done perfectly, but they had no hesitation about doing everything I asked. There were no extra costs beyond their original quote. At the completion of the job they gave me a series of forms to apply for rebates with everything filled out that they could. More...

Reviewed on Google Maps

26 November 2019

I hired Suburban HVAC, Inc to install a brand new heating and cooling system. From start to finish they were great to work with. Suburban went above and beyond expectations and I would recommend them to anyone looking to have HVAC work done. More...

Reviewed on Google Maps

24 November 2019

The entire team at Suburban was great from my initial inquiry, to the sales call and the installation team. Very responsive and knowledgeable. Would definitely work with them on any future needs. More...

Reviewed on Google Maps

24 November 2019

Suburban had installed the system 2 weeks earlier and were excellent . Bobby R came to explain how it worked to me. He help set up the connection with my iPhone and was a pleasure to work with as we did this. Would continue to use the company and recommend them. More...

Reviewed on Facebook

20 November 2019

Our heat wasn’t working tonight (A Sunday at about 6:00 PM). We called the office and received a call back promptly letting us know a technician could come out within a couple of hours. The tech Paul arrived and was great. He explained what the issue was clearly and thoroughly. He had our heat working again very quickly. I also appreciated his “lesson” on how my furnace operates. We have used Suburban many times over the past six years since we bought our home. I would highly recommend Suburban to anyone considering using them for service. More...

Reviewed on Google Maps

20 November 2019

Terrific communication, responsive, competitive pricing, and very professional. We are extremely happy with the end result!

Reviewed on Google Maps

6 November 2019

We had an excellent experience with Suburban from beginning to end. Every team member we met with along the way was professional and courteous. The service technicians delivered with quality work and always showed up on time. Our Comfort Advisor, Bobby, was super friendly and knowledgeable, helping us select the right equipment for our home. We are very happy with the results and are looking forward to a more energy efficient winter. Great communication and reliable service took a lot of the stress out of a big project! More...

Reviewed on Google Maps

1 November 2019

We decided to cool our whole house with a ductless system and based on Consumer's Checkbook went with Suburban. Truth be told, it took a while after initial visit to get the quote, but once received, the system went in quickly. What impressed me and my neighbor, an architect and builder, is the care that the Suburban crew took in installation, which is critical to a successful system. Bobby worked with me to get the design I wanted, and we are very happy with the Carrier system. I would definitely recommend Suburban for more work. More...

Reviewed on Facebook

30 October 2019

Very responsive; explained all options without any hidden agenda; very professional and hands-on attention from James and Beverly as well as a careful and thorough installation from the team; great experience through an unpleasant circumstance. Thanks Suburban HVAC! More...

Reviewed on Google Maps

8 October 2019

We need two HVAC systems- one for each floor. We were thrilled with Suburban- they were timely and professional. The work was done neatly and the new efficient systems are great. We highly endorse Suburban!

Reviewed on Facebook

7 October 2019

Our central air conditioner broke on one of the hottest days of the summer and suburban came to our aide immediately! They replaced our 18+ year system efficiently and were so easy to deal with- we would recommend them in a heartbeat

Reviewed on Google Maps

27 September 2019

From the first phone call through my final paperwork, I'm so glad I chose Suburban to replace my AC condenser and coil. The quote was fair, definitely not the highest. James came and explained the process. He covered everything. The techs, Ed and Kenny were courteous, professional, neat and knowledgeable. Who can ask for more.I can't say enough about this company. I've worked with many contractors in the past and Suburban was probably the best. More...

Reviewed on Google Maps

21 September 2019

We recently had a ductless system w/ heat pump installed. Post installation support with home visit by Bobby R. was unrushed and thorough; all questions answered thoughtfully and fully. Sales rep and support staff at the office were responsive throughout the installation and included product registration and product rebate support. Would recommend. More...

Reviewed on Google Maps

7 September 2019

Suburban HVAC helped me through the complicated process of switching from oil to gas heat. They were helpful, well informed, supportive and cheerful to deal with. I have an older home so the install was a bit more complicated than originally anticipated but they got the job done with minimal issue. I’m so happy with the end result and have peace of mind now, knowing that I have a brand new system that will keep my home comfortable for years to come More...

Reviewed on Google Maps

24 August 2019

We had a great experience with Suburban HVAC! Our sales rep Mark was there for every step of the process - from quote to final detail! He was very professional & available for every question & adjustment. The installers Eddy & Kenny knew what they were doing. They encountered a few hiccups during the install, but they handled them with ease. They also were great at cleaning up after themselves! Even with the extra time needed, the quote that we received was honored - NO surprises when it came to the final payment. Mark also brought all of the paperwork for the warranties & for the MassSave Rebates. Overall, we are very pleased with our mini-split & our new central ACs. We would recommend them to anyone looking for a professional experience with a company who knows their products, is reliable & is willing to go above & beyond to meet the needs of their customers. More...

Reviewed on Google Maps

23 August 2019

Couldn't be happier with the installation of our new AC units in our home. Everything was done efficiently. Any issues we had (which was very minor) was attended to very quickly. Their partnership with mass save made the heat loan process extremely simple. Would recommend to anyone to use Suburban to have AC installed in their home. More...

Reviewed on Google Maps

23 August 2019

Bobby and Suburban HVAC, Inc. installed a ductless split system at my home and were great to work with. Bobby is very knowledgeable and a great guide through the process. After the installation the system was not working properly and instead of replacing parts Bobby arranged to have the entire unit replaced to ensure it was fixed right the first time.I recommend Suburban HVAC, Inc. for your heating and cooling needs! More...

Reviewed on Google Maps

15 August 2019

Suburban installed a central AC system in our home this past June 2019 and LOVE it! Bobby, Mark and the team did a great job from planning and estimating through execution, fine tuning and completing all rebate paperwork for MASS Save. Our family could not be happier with the quality workmanship and technical knowledge they brought. During this hot summer we have been extremely comfortable. More...

Reviewed on Google Maps

15 August 2019

I am so happy with my new HVAC system! My old system was the original and was very loud. The new system is so quiet that sometimes I do not think it is running. Right now of course just the AC is working. The coolness seems so even. I was hesitant to change the system because it still worked. I knew that the system was on borrowed time however. Everyone from start to finish on the install was so professional. The installers were very neat and made sure that everything was swept when they finished. Suburban had Bobby come back to my home to explain my new fancy-dancer thermostat to me. I cannot say enough about the wonderful service that I received. Thank you all at Suburban! More...

Reviewed on Google Maps

15 August 2019

Extremely helpful, knowledgeable crew. They accommodated our requests for install and service also came by promptly when we ran into an issue.

Reviewed on Google Maps

1 August 2019

Great service! The guys were super neat and we are thrilled with the end result!

Reviewed on Google Maps

30 June 2019

I just had central air put into my house and could not be happier. The install team was professional, polite, clean, and knowledgeable and Bobby from sales was great. I would highly recommend Suburban to anyone looking for an install. More...

Reviewed on Google Maps

30 June 2019

Luis and Marcio did a great job removing our thirty year old central AC and then replacing it with a new Goodman model. They were professional, tidy and Luis did a great job explaining what they were doing and how to use the new system. Well done!

Reviewed on Google Maps

4 June 2019

We were concerned about the status of our older air conditioning system / Condenser. Then I remembered that that I had replaced the condenser the previous year. I then called Suburban for an evaluation. Bobby Rinn came out to perform the inspection and educate us on the Suburban HVAC company customer care. Bobby said "At Suburban, we won't sell you anything you don't need". He suggested they send out their technician to perform an Annual Tune-up and see the status of our system. The technician came out, performed our tune-up and our system was working perfectly just a little on the "older side", but OK. During this process, Bobby called and kept in touch to make sure we were always updated on the status of our inspection. Bobby Rinn was perfect and had great customer service skills. Yes, we are NOW customers of Suburban HVAC and trust their judgement. I also like how they informed us of the status of our appointments via text, phone call and e-mail. Love the text as it was so efficient to acknowledge upcoming appointments. Thanks Bobby and everyone at Suburban ! More...

Reviewed on Google Maps

25 May 2019

We contacted Suburban after a month long struggle with our heating equipment and several bad companies only looking to make money, but not solve any problems. They came in and quickly assessed the situation and then helped us work with Mass Save to apply and install our new system. All of their people were professional and helpful. We will continue to use them when in need! More...

Reviewed on Google Maps

24 May 2019

Bobby and the team at Suburban made the process of installing central air conditioning a breeze—pun intended. He did a great job understanding what we needed and made himself available for any questions we had throughout the project. Also, the technicians were very professional and made sure to carefully clean up after their work was completed. We would absolutely highly recommend Suburban to anyone looking for a quality, professional HVAC experience. More...

Reviewed on Google Maps

22 May 2019

I am very happy with the work and service I received from Suburban. They made this experience completely painless and I knew we were in good hands. I can’t say enough about how pleased we were from our very fist meeting till the last. I highly recommend them to everyone!!! More...

Reviewed on Google Maps

22 May 2019

Phil and Hunter did a great job installing our two heating & a/c systems. They were knowledgeable, hard working & responsive. Bobby walked us through the installation process, made suggestions for improved efficiency & helped us claim available rebates too. We’re happy with our decision to use Suburban HVAC for this big investment & look forward to a much more comfortable home - thanks for a job well done!! More...

Reviewed on Google Maps

29 April 2019

A part of my furnace literally melted and Suburban had someone at my house within a half hour. When it was determined that the furnace needed to be replaced, the process was quick and easy and they made getting rebates simple. I couldn’t ask for better service.

Reviewed on Google Maps

29 April 2019

My husband and I are so pleased that we chose Suburban to install our new gas furnace and AC. It's a big purchase and we needed to feel comfortable with not only the brand we chose but more importantly the installers. A rep named Mark came to assess our house and he was extremely knowledgeable and professional. We had gotten quotes from other companies and it was very easy to choose Suburban. We truly feel assured that they will always back up the product.We highly recommend them. And it is a woman owned business! More...

Reviewed on Google Maps

5 April 2019

Suburban HVAC just finished installation of a my new Carrier Heating and A/C System. They also installed a Rinnai on demand water heater. The were very professional and did great job. I highly recommend them for any HVAC needs. More...

Reviewed on Google Maps

5 April 2019

excellent customer service! technician made sure I completely understood my heating/cooling system before he left. Professional and thorough. Highly recommend!

Reviewed on Google Maps

5 April 2019

Suburban HVAC is amazing. They are confident, knowledgeable, honest, kind, and they fix the problem...fast. They are great!

Reviewed on Google Maps

5 April 2019

I hired Suburban after a successful minor repair job, to handle the replacement of my old and outdated furnace, water heater and A/C, not a minor project. Suburban got it done for me! A team effort involving a bunch of folks all of whom were great to work with. Particular shout-out to Bobby Rinn who project-managed this from start to finish and has always been available and up front. Were there wrinkles? Sure, but I've not really had any home equipment project where there weren't and it's all in how they are handled. Here again, kudos to Bobby and the whole gang. I happily recommend Suburban for projects big and small. More...

Reviewed on Google Maps

30 March 2019

It has been my experience from beginning to end that Suburban cares about their customers. (Just to clarify, I am not related to or friends with anyone in the company; I'm just a random customer.) As such, I feel confident that if you allow them the privilege of working with you, you will be well taken care of. They show up when they say they will, they are clean, courteous, and professional, and their pricing is responsible. It is actually a pleasure to do business with Suburban HVAC. More...

Reviewed on Google Maps

30 March 2019

The phone reps were polite and returned my calls. The tech who came to look at our system was professional. Unfortunately (or perhaps fortunately) we could not replicate the issue that was the reason for the service call, so I can't speak to any work performed, but I appreciated that the tech didn't try to make something up and sell me something I didn't need.

Reviewed on Google Maps

30 March 2019

The guys from Suburban were great - they really helped us when our furnace blew in the middle of the coldest winter. Their quote was substantially lower through the manufacturer's rebates from Carrier they offered us. We particularly appreciated the quick installation. More...

Reviewed on Google Maps

30 March 2019

I used the Mass Save Loan to install central air in my house. Suburban HVAC made the whole process very simple and were always there to answer any question I had. The entire installation only took 4 days and the crew that was here was very professional. During the installation members from Suburban would stop by periodically to check in and see how everything was going. I was very pleased by the whole experience and I would recommend them to anyone who is looking for HVAC specialists. More...

Reviewed on Google Maps

5 March 2019

Suburban provided great service: they installed a new system in our house addition and serviced the old unit. The process was long and took several months and throughout it they worked with us to accommodate our changes and requests. The owner seems to care about customers and was willing to work with us when we had an issue after the warranty expired. More...

Reviewed on Google Maps

5 March 2019

Very quick response, job was done properly

Reviewed on Google Maps

5 February 2019

Everyone we have worked with at Suburban HVAC has been efficient, friendly, and professional. We could not be happier with their services.

Reviewed on Google Maps

5 August 2018

Responsive to customers concerns. The manager will do their best to make it right for you. Thanks Dave for the follow up.

Reviewed on Google Maps

5 June 2018

Suburban and Jessica did a great job designing and installing our new A/C and heat pump. Jessica spent a lot of time figuring out the correct system. Her expertise sold us the unit. It is extremely efficient, costing only a dollar or two per day for A/C . It's amazing, quiet and comfortable. More...

Reviewed on Google Maps

5 June 2018

Suburban installed central AC throughout my old 2 family house in 2013 and ever since, we've had cool and comfortable summers with trouble-free equipment. The price was competitive -- especially given the quality of the equipment and the install -- and it has proved to be an excellent investment.Zones on the AC system for the larger 2-story apartment work flawlessly, leveling out what used to be huge temperature differences between the two floors. The equipment is quiet, indoors & outside. On Suburban's advice, the equipment provided includes a dehumidification feature that is awesome on days where the humidity is like living in a steam bath. Suburban's people were focused and knowledgable and communicative. They located the equipment so that it doesn’t interfere with living and storage space. They were invariably patient and responsive to questions and concerns, accommodating requests for positioning of registers inside, condensers outside, etc wherever possible and good about explaining why when it wasn't. They coordinated nicely with carpenters who put protective enclosures around ductwork they hid inside a closet to run from floor to floor. Good equipment, good people, good install. There were inevitably a couple of glitches along the way -- that's the nature of any major home improvement project. But I'd hire them again in a flash. At the end of the job, Suburban registered the equipment for me with the manufacturer, provided manuals documenting the system in detail and completed all the forms I needed to qualify for some hefty rebates. More...

Reviewed on Google Maps