Stoneacre Properties
Chapel Allerton, City and Borough of Leeds
(93)
Chapel Allerton, City and Borough of Leeds
(93)
93 customer reviews
Mo
Absolutely appalling service. Avoid them at any cost.
Messed me around with key collection for which I had to cancel my movers and rearrange another for last minute which cost me a fortune- just because Stoneacre was careless about it.
Advertised a property with full white goods including Washing machine and dryer, fridge freezer etc. When I moved in there was no washer and dryer and no fridge freezer. Landlord asking me to buy it and he will reimburse it for me. Also cooker hood doesn't work, so had to buy it from my own pocket which the landlord will reimburse. So moved into a house without any cooker or fridge freezer or washing machine and will have to wait a week for all these necessities to be delivered and installed. need I mention that I have paid above the asking price for the listed property! The entire outside of the house has cobwebs all across- which looks like not been cleaned for years (although inside of the property was cleaned)
Stoneacre simply blamed everything on the landlord, however i had no dealing with the landlord at all. Stoneacre showed me the property, signed my contract and also took my payment- but they blame the landlord for this. Contract was signed and money was paid full upfront almost 3 weeks before the move in date with Stoneacre.
This has cost me almost additional £1000 just because they have not done their job right. They did not call or contact the landlord to check if everything was ready and done before the move, they just sign a deal and move on to the next one as this is the impression i got from them.
I would never use them again and will never recommend Stoneacre Chapel Allerton to anyone. AVOID, and save yourself some time and money.
More...
Emily C
My house was up for sale with another agent, and I'd been really unhappy with their service. I switched to Stoneacre and Ben sold it on the first viewing for the asking price. Ben and Kate were honest and straightforward to deal with, and did a great job for me. I'd highly recommend them. More...
Don Franco Digital Artist & Photographer
Thanks to the ChapelAllerton team especially Kate for assistance selling our property. From the first step with Kate the process was smooth and stress free. Highly recommended
Reviewed on Google Maps
Melissa Thompson
Very professional staff and informative. Communication is faultless especially when applying to rent and through changeover of tenancy. Thank you!
Reviewed on Google Maps
Patricia Burnell
We are just in the process of buying our new home in LS15 from Stoneacre, the service we have received so far has been outstanding, they are polite, professional and will go out of there way to help people. We would rate them outstanding and would recommenced them 100% to anyone thinking of selling/buying. More...
Reviewed on Google Maps
Tom Bagnall
Very slick and efficient experience dealing with Stoneacre - Kate in particular has been superb.
Reviewed on Google Maps
Paul Allan
The service that I received from Stoneacre Properties (East Leeds), and in particular Sophie, in selling my late Uncle's property was exceptional and I would thoroughly recommend them to anyone. They offer a very professional service and I am really pleased that I used them. More...
Reviewed on Google Maps
Hugo Mathieu
Very professional and great experience for a new rent. I recommend.
Reviewed on Google Maps
Louise Rodger
Brilliant to deal with. Katie was so knowledgeable and communicative. Would recommend.
Reviewed on Google Maps
Naomi Cooper
Recently sold with Stoneacre and had a great experience.Ben and Kate were lovely and kept us up to date throughout the process.Would recommend to anyone!
Reviewed on Google Maps
Tom Armenante
Its been great using Stoneacre! They have found a tenant for my property incredibly quickly and hassle free. The service was spot on, I'd use them again without a shadow of a doubt!
Reviewed on Google Maps
Emma Jones
From start to finish my experience with Stoneacre Properties was nothing but positive. The team were very friendly and professional but there is one person that really stood out and that was Ben. His positivity and professionalism were second to none and he kept my up to date at all times. Thank you to everyone who helped made this possible. We are absolutely delighted you found us our amazing home. More...
Reviewed on Facebook
gmtigers1
Had a meeting about property investment and how to move things forward professionally. The advice I received was invaluable and has helped me to go forward with the right information and plans I need. Thanks guys look forward to working with you again soon. More...
Reviewed on Google Maps
Roger Quilliam
As a first time renter I have been helped through the intricacies of becoming a tenant by the staff at Stoneacre. They are efficient and extremely helpful. I would recommend their services to anyone. More...
Reviewed on Google Maps
John Gibson
Kate has been fantastic throughout the process of selling our flat. We actually switched from another agent after a year of frustration (and 4 failed offers) but Kate took a close personal interest in the specifics of our property and went the extra mile to help sell it. Communication, in particular, has been faultless but also just the fact she's followed things up and made sure any issues have been resolved. Thank you :) Would definitely recommend and use again. More...
Reviewed on Google Maps
George Smith
We have been using Stoneacre for both buying and renting properties. Each time has been a great experience. Unlike previous estate agents, Stoneacre have kept to their promises. Kate was our agent and I would highly recommend using her and Stoneacre in general. Thanks! More...
Reviewed on Google Maps
K Yeung
I really appreciate both Kate and Ben's help throughout the purchasing process. Would highly recommend Stoneacre Properties to all prospective buyers.
Reviewed on Google Maps
Stewart Lewis
We found Stoneacre to be most professional and they kept us informed throughout the sales process. Kate was very helpful and made it as stressfree as possible - I would definitely recommend the firm for someone buying or selling.
Reviewed on Google Maps
Alejandro Arnés
I’ve worked with StoneAcre for nearly 3 years (letting and sale of a flat). Simon M. and his team were helpful, knowledgeable and approachable at all times, building a solid relationship with me and my tenant, based on professionalism, transparency and trust. I have had several experiences with estate agencies in Leeds and StoneAcre is by far the best relationship to date - I recommend them highly. More...
Reviewed on Google Maps
thms 2804
Stoneacre Properties (East Leeds) were amazing during the sale of my mothers house. In what was already a stressful time, Simon and the full team made the process as stress-free as possible. My elderly mum was leaving her home of 55 years and they made this process as easy for her and our whole family as was possible. They had the right plan and executed it perfectly. More...
Reviewed on Google Maps
Amy Cryer
Thank you to everyone at Stoneacre for making our dreams come true, but most of all Kate, we really couldn’t of done it without you! Kate is very efficient, bubbly & such a lovely person to be in touch with when buying a house. Kate was always at the end of the phone for us whenever we needed her & she really did take the stress out of buying our dream house. Thanks again & here’s to our future at No.64! Amy & Tom xx More...
Reviewed on Facebook
Rory Marshall
Rented from them for almost three years. They're always friendly, prompt in getting any issues resolved and just nice to deal with in general compared to others.
Reviewed on Google Maps
Dally Purewal
Jordan and the team at Stoneacre Properties North Leeds were absolutely fantastic at getting my property let quickly and efficiently. Within two weeks of being on the market, I had new tenants moved in! They looked after everything start to finish - and the next thing I knew they had found someone. I literally had to do nothing.The whole team were really friendly and an absolute pleasure to deal with. I have no problem recommending them to anyone I know for property sales or lets.Thanks Stoneacre, a fabulous service. More...
Reviewed on Google Maps
Carl Brown
We are highly delighted with the service that we received from Stoneacre and Kate especially. Her professional calm and thorough approach made it a delight to so business with Stoneacre we would highly recommend their services
Reviewed on Google Maps
NATALIE PROCTER
Thanks to Simon and staff at Stoneacre properties. I’ve sold and just bought through them and Simon has been very honest, attentive and reliable. Would highly recommend themThanks again allNATALIE More...
Reviewed on Google Maps
Darren Barugh
I purchased my property through Stoneacre Properties. Simon and his team were extremely professional, friendly and helpful throughout the entire process from arranging the initial viewing right through to completion. They always kept my fully informed and were a pleasure to deal with. Highly recommended. More...
Reviewed on Google Maps
Jessica Poulter
I would highly recommend Stoneacre! What a fantastic team! Down to earth pleasant staff, thank you for such an easy personable experience.
Reviewed on Google Maps
Clare Jackson
I have been speaking with Simon Marks regarding our purchase of a property listed by Stoneacre. I cannot praise Simon highly enough. Every member of staff has been excellent with particular mention of Simon who has walked me through the process and contacted me every step of the way. If we ever decide to move again I would not think twice about using Stoneacre. Nothing is too much trouble for Simon and his team. Simon will contact you morning and evening to make sure you are happy and kept well informed. He handles matters personally but professionally and with compassion. Thank you for taking the time and effort to ensure that our purchase went smoothly. 100% recommend! More...
Reviewed on Google Maps
Lisa Hare
We choose stonacre to sell our house as we had heard good thing about their service and efficiency. My mother in law used them and so did few of my best friends. We were not dissapointed, Simon went above and beyond for us, was always on the other end of the phone or email and kept in contact as all times and reassured us all the time. I could not be happier with the customer service and professionalism. Thank you so much, we will be reccomending to many more people. More...
Reviewed on Google Maps
James Hardwick-Wilson
Fabulous service with friendly staff - highly recommend!
Reviewed on Facebook
Katharine Horgan
Kate at Stoneacre Properties has been absolutely fantastic, and I really can't recommend and thank her enough. She has been so incredibly helpful, professional, efficient, friendly and reliable. Kate was highly recommended to me and I would highly recommend her to others. I am so very grateful for all her hard work and help. More...
Reviewed on Google Maps
J Bradley
Stoneacre Properties were amazing from start to finish. Kate offered a fantastic service. Nothing was too much trouble! She was contactable out of hours and even set up a whatsapp group to keep us all updated. I would highly recommend Stoneacre to sell your property - or for any transaction! More...
Reviewed on Google Maps
Derek Munro
What a wonderful experience.Such a professional business and so reliableI would recommend them to everyone
Reviewed on Google Maps
Lucy Jarvis
From initial enquiry through to post completion, the Stoneacre sales team have been a pleasure to work with. Kate is incredibly professional, knowledgeable and her hands on advice and efforts throughout the process made the sale flow like a dream, not to mention always being contactable no matter what time of day. I would also like to say a big thanks to Ben Murhpy who was always informative, provided valuable and honest feedback following viewings and was a pleasure to deal with. I would without a doubt recommend Stoneacre to anyone looking to sale, purchase or let for a prompt and efficient service. More...
Reviewed on Google Maps
A J Leeds
Went to view a property yesterday (Turnberrys) and the lady whos name i didnt catch was very friendly and pleasant, which in comparison to some other estate agents in the local area is something they could take note off
Reviewed on Google Maps
SOS Marketing
Stoneacre Properties gave me an exceptional service at all times throughout my property search and guided me along the way. They were attentive and friendly, always going the extra mile. I would recommend to anyone that requires an Estate Agent. More...
Reviewed on Google Maps
Ella Obaldo
Stuart & I decided to sell our house with Stoneacre Properties at Whitkirk Leeds alongside another local estate agent.The service we received from start to finish was exceptional especially from Simon who continued throughout the sale to be responsive and helpful just when we needed him. He even negotiated the sale of our property whilst he was on holiday in Portugal.Once the sale was complete he took time to liaise with the buyers to reassure and speed up the process for us.I would have no hesitation in recommending Stoneacres should you wish to buy or sell your property.Special mention to Simon for everything he has done for us. More...
Reviewed on Google Maps
Mohamed Ali
Excellent service from start to finish. Simon and his team kept us updated throughout every step and ensured everything ran smoothly. Highly recommended.Thank you very much More...
Reviewed on Google Maps
Phil H
Excellent customer service from start to finish from all the team at Stoneacre, but in particular Simon Marks. Very knowledgable, patient and very thorough in his work. He was always in constant communication with myself ensuring I was fully up to date on progress of the move. I would not hesitate in advising others to use Stoneacre Whitkirk, and in particular, deal with Simon. I am extremely satisfied how the whole process has gone. In an age now where more and more people are going down the “online” estate agent route, I feel it is nice to still have that traditional estate agent to work with, which has so much more of that personal touch and you don’t just feel like a number. They actually care about your house sale or move. More...
Reviewed on Google Maps
Abbie Granger
I met with Kate and she was outstanding from area knowledge to process highly recommend anyone to contact them.
Reviewed on Facebook
James Squires
Kate and the team are amazing
Reviewed on Facebook
Sarah Tull
Thank you Ben, Kate and everyone at Stoneacre. Both Ben and Kate bent over backwards to make the process of buying our first home as stress free as possible and really couldn't do enough for us. Really fantastic, friendly service delivered by professionals who care! More...
Reviewed on Facebook
Elise Beckwith
Kate and Ben have been amazing. They are so helpful and friendly. I wouldn’t use anyone else!
Reviewed on Facebook
David Ermito
Simon and his team at Stoneacre Properties have been great, they really did a fantastic job from the begin, although it was my first time buying a property Simon gave me all kind of advices, information and everything I needed, with excellent communication, very fast responses, making the whole process quite easy and fast. Fantastic customer service, I would highly recommend Stoneacre Properties, and I would not hesitate to contact them again in future if needed. More...
Reviewed on Google Maps
Rachel McMahon
Stoneacres helped me with the purchase of my first home. William promptly got me a second viewing on a property I'd seen previously after another sale fell through and was extremely helpful in communicating with both myself and the seller throughout the process, which eventually lead to my offer being accepted. Simon was also great in the negotiating and in keeping me updated and informed and was always quick to get back to me on my queries. Really happy with the service they provided and looking forward to moving in! More...
Reviewed on Google Maps
Ashwini Shivalingaiah
Everything has been smooth, from the time we liked the house we have now bought. Viewing arrangements, making offers and such. They have been in touch at every stage in beginning, until our solicitors took over and even at the completion phase until we got keys.Very co-operating and helpful. More...
Reviewed on Google Maps
Helena Bramma
From first meeting with Simon, the customer service has been excellent. The team looked after the viewings, keeping me informed by email, as requested, until an offer was made. They then liaised with buyer and solicitors, needing minimal input from myself, ........thanks guys a very professional efficient service. More...
Reviewed on Google Maps
Sam Sowrey
We have recently used Stoneacre for the sale and purchase of our new home. The team at Stoneacre are extremely professional, pleasant, efficient and happy to help. I have used other estate agents in the area and found the process to be painfully slow but I highly recommend this company to any potential new customers. More...
Reviewed on Google Maps
Alistair Mawdsley
I would highly rate Stoneacre and Kate was the best estate agent I have ever worked with. The valuation was accurate, excellent pictures/brochure and we got offers very quickly. Throughout a lengthy process to complete, Kate was fantastic and really helped push things forward with the solicitors and buyers. She was contactable at any time and always happy to help, so can’t recommend enough. More...
Reviewed on Google Maps
Chris Reed
An absolute pleasure to deal with the team at Stoneacre on both occasions. Unfortunately our first attempt at selling had to be postponed, but when we again approached the team we were presented with professionalism and friendliness with regular updates throughout the whole process. Stoneacre had a buyer and an offer lined up which we accepted within 7 days of the house being put on the market. We would highly recommend the team at Stoneacre if you are thinking of bringing your property to market. More...
Reviewed on Google Maps
