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Stone Superstore Limited logo logo
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Stone Superstore Limited

Manchester City Centre, Manchester

(6)
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Reviews (6)

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4/5

6 customer reviews

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6 December 2023

Ordered tiles very efficiently, and paid
Premium price for next day delivery.
Was told that I would be contacted with one hour slot by delivery driver.
Rang up store when it started to get late in the day and I had people waiting to help me unpack pallet, plus had saved two driving spaces plus tilers booked for the next day and was assured that delivery was still on course, not to worry as they operated until 7. And my slot was between 2-5.
Was then rang later on to say time was getting on and they will not be coming after all, and told by the delivery service that in fact they do not operate until 7 that was wrong information given by company. They then proceeded to question me why can’t I wait until tomorrow?
Flabbergasted.
Rang stone superstore who rang delivery service and then me back to again question me why can’t I wait until tomorrow.
No mention of the premium rate I paid for this service, or any recommendation that I did not get what I had ordered on the day I ordered it for.
When I reminded them that I work in order to pay for the tiles, there was still a general apathy why I can’t - or wouldn’t accept this
By the way this was all before 4 o’clock in the afternoon.I guess knocking off time was 5 0clock despite the client.
I demanded a full refund- which was not offered, at any time, and will never rely on this company again.
Shocking attitude to clients need despite monies paid.
Good / excellent service before money was exchanged.
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29 January 2019

A very big Thank You to Rebecca who helped us from the start of ordering the tile sample to us placing a full order. Excellent choice of tiles at a very competitive price. I would recommend to friends and family. More...

Reviewed on Google Maps

29 May 2018

Can't complain , really good service and price. I was about to purchase the quartz starlight grey tiles from a different tile store called Marble mosaics online as the price was better, I rang Stone Superstore to see if they could match the price, they could not reduce the price but advised me that the tiles they stock are the more desirable lighter grey tiles. I decided to pop down to their showroom took a sample to compare, there was quite a big differece in the sample Stone superstore provied and the one I got from Marble Mosaics, the Stoner Superstore sample was lighter and had a better look, but also the Stone superstore sample was true 12mm thck, where as the one from Marble Mosaics seemed to be just short.I popped back in to Stone superstore to order the tiles, I was advised the tiles were due to arrive at a specific date almost 3 weeks form that day. I was alirght with that as that was the time I needed them by. The tiles arrived on the date they stated they would and they sent them out ofr next day delivery. I ordered the recommended adhesive and grouting off them as stated on their website.My builder is in the process putting the tiles on in my ensuite and then my kitchen floor. Overall very happy with the service. My advice is if you are looking for the best quality tiles these guys stock them. I recomend calling them first to see when they can deliver the tiles you like to avoid any disapointment. More...

Reviewed on Google Maps

29 May 2018

Customer Services was very good and the Granite Tiles I bought are fantastic and value for the money, cheapest place I found. The only downfall was the delivery did not arrive on the day. Otherwise all good and will be using these guys again. More...

Reviewed on Google Maps

29 May 2018

The price is good, as a company they are very helpful and the tiles we purchased were a high quality product. But three out of three deliveries were late, by a day or more each time! Change your courier they are rubbish!! More...

Reviewed on Google Maps

29 May 2017

Excellent and very efficient customer service. Cheapest around and our tiler and builders were very impressed with the quality of the tiles.

Reviewed on Google Maps