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Stone Audio UK Limited

Lytchett Minster

(45)
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About

stoneaudio.co.uk - a high-end hi-fi shop with a difference! Come and visit the UK’s finest hi-fi, home cinema and multi-room showroom in Poole, Dorset, England. We are a specialist high-end audio company dedicated to offering you the very best in hi-fi, home cinema & multi-room audio and video equipment.

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Reviews (45)

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4/5

45 customer reviews

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1 June 2023

Yet again outstanding service and knowledge passed on in a friendly and informative manner. Thanks for everything Alex.👍

Reviewed on Google Maps

1 May 2023

As others have mentioned - please read the other reviews particularly on trustpilot. Wish I had beforehand - incredibly arrogant and condescending. Partner completely ignored.

Reviewed on Google Maps

4 April 2023

Incredibly condescending and patronising. Look at reviews on trustpilot for other bad experiences. Surprised places like this are still in business in this customer service age.

Reviewed on Facebook

1 January 2023

Hi-fi shop as it's meant to be. Massive range to suit ALL budgets. No sales pressure. All about the listening experience with excellent advice.

Reviewed on Google Maps

1 September 2022

Very helpful, some very expensive equipment as well as some more reasonable bits, lovely showroom with lots of demonstration space and parking always available. Prices not always competitive so shop around before committing, but do be aware that the advice is good, and its got to be worth the extra, sometimes they can save you a lot of money! My lp12 has been serviced and repaired by Stone and they set it up very nicely, they also organised to service a Naim nap250 for me and this went well but was very slow, I think Naim are not the quickest in the business. Don't seem to be very good at responding to emails More...

Reviewed on Google Maps

1 August 2022

Nice smart high end HiFi store in a good location.

Reviewed on Google Maps

1 August 2022

Alex (the proprietor) was very helpful and spent quite a bit of time discussing the best options for streaming HiRes music from Qobus into my HiFi. Couldn't ask for more. The showroom is something else... well worth a visit. More...

Reviewed on Google Maps

1 August 2022

At the start of the year, after a while researching online, we were ready to buy our first turntable and a respective set up to get the most out of the vinyl experience. Having gone to a number of shops, we came across Stone Audio, who invited us in and had a really thorough discussion of the options available to us. We didn't have a huge budget at all, as it was our first turntable set up, and I believe it was Alex who navigated us through turntables beyond what was in the showroom to accommodate this. Given we are new to the market, the advice was genuine, not patronising at all and really helpful. We ultimately came away with a fantastic turntable, but with also some advice that we will value moving forwards. A great experience and would happily return when we are due a turntable upgrade! More...

Reviewed on Google Maps

1 August 2022

Nice store with some nice equipment but after hearing some arrogant and sarcastic comments made to another customer from staff member Alex, I decided to make an exit.

Reviewed on Google Maps

5 December 2019

Top notch demonstration facilities and outstanding customer service.

Reviewed on Facebook

20 November 2019

Superlative customer service from Alex (Managing Director) and Chris (Sales Manager). The large showroom on two floors was extremely clean and well organised, and the range and quality of high-end hi-fi gear on display were mightily impressive. I spent a very enjoyable and informative afternoon properly evaluating several Aesthetix products in their spacious demo room: Atlas power amplifier, Calypso preamplifier and Romulus DAC & CD player.Overall, anyone looking to purchase high-end hi-fi equipment can do so with full confidence at Stone Audio. More...

Reviewed on Google Maps

14 October 2019

I wanted to find a better pair of monoblock amplifiers to drive my QUAD ELS63 speakers. We received excellent advice, were given every opportunity to listen to our music, both CD and vinyl, in their dem room. Unhurried and without any presumption that we would buy anything we listened, learned and made a decision. Not cheap, at £5600 the pair, but when we got home the result was, even better than in the dem room. After sales questions were answered, the result is that it is very probably I'll be spending more. Highly Recommended. More...

Reviewed on Google Maps

15 August 2019

I had the same experience as Sabrina. I won't return.

Reviewed on Google Maps

8 May 2019

If there was a zero star option I would be selecting that. Went into the store to browse the selection of speakers and got stopped on the stairs by one of the sales representatives that wasn't dressed appropriately for such an upmarket store, and asked what we were looking for, to which we responded that we were just browsing for now, he asked us what specifically we were looking for and what our price range was, he didn't want us to go upstairs and told us they were all downstairs (they weren't) we felt extremely judged and unwelcome and by principle we will be taking our money elsewhere, we were happy to support a local business but unfortunately it seems that online purchases are becoming a much nicer experience. Very poor customer service.

Reviewed on Google Maps

30 March 2019

A very interesting and informative visit & product knowledge very good.

Reviewed on Google Maps

3 July 2018

Superb advice and great service

Reviewed on Google Maps

29 May 2018

Stone Audio helped return our damaged Systemline installation to full working order quickly and efficiently.When the S6. 2 controller sustained damage from an electrical storm, the original installers were not interested and our insurance company struggled to find anyone willing to consider a repair to the old S6.2 system. Stone Audio came, assessed the system, repaired and re-installed keeping us fully appraised throughout.When the Wyrestorm HDMI matrix also failed a few months later we had no hesitation in contacting Stone Audio again, and once more a repair was completed quickly and cost effectively. I have no hesitation in recommending Stone Audio and in particular the Custom Installation Manager, Jason Kill for any new installation or modification/repair of an existing one. They truly look for the best solution for the customer and have a wealth of knowledge. Outstanding. More...

Reviewed on Google Maps

29 May 2018

Very helpful, some very expensive equipment, lovely showroom with lots of demonstration space. Prices not always competitive so shop around before committing, but do be aware that the advice is so good its got to be worth the extra, sometimes they can save you a lot of money!

Reviewed on Google Maps

29 May 2018

Good advice, lots of specialist audio equipment eg. Naim, Linn, Sennheiser etc. For the serious enthusiast.

Reviewed on Google Maps

29 May 2018

Beautiful location. Amazing place but unfortunately non existent sales technique. We were given the impression that we weren't good enough to be in there and left with nothing; except of course we were shrewd enough to pick their brains and found the exact same Pioneer amplifier in its box for £130 less in Bournemouth. We shall be purchasing it tomorrow; taking our trade elsewhere where hopefully the salesman doesn't smell quite so bad! More...

Reviewed on Google Maps

3 February 2018

Good advice, lots of specialist audio equipment eg. Naim, Linn, Sennheiser etc. For the serious enthusiast.

Reviewed on Google Maps

1 December 2017

Reviewed on Facebook

23 November 2017

Very helpful, some very expensive equipment, lovely showroom with lots of demonstration space.
Prices not always competitive so shop around before committing, but do be aware that the advice is so good its got to be worth the extra, sometimes they can save you a lot of money!

Reviewed on Google Maps

23 November 2017

Very helpful, some very expensive equipment, lovely showroom with lots of demonstration space.
Prices not always competitive so shop around before committing, but do be aware that the advice is so good its got to be worth the extra, sometimes they can save you a lot of money!

Reviewed on Google Maps

22 November 2017

Beautiful location. Amazing place but unfortunately non existent sales technique. We were given the impression that we weren't good enough to be in there and left with nothing; except of course we were shrewd enough to pick their brains and found the exact same Pioneer amplifier in its box for £130 less in Bournemouth. We shall be purchasing it tomorrow; taking our trade elsewhere where hopefully the salesman doesn't smell quite so bad! More...

Reviewed on Google Maps

9 August 2017

Stone Audio helped return our damaged Systemline installation to full working order quickly and efficiently.
When the S6.2 controller sustained damage from an electrical storm, the original installers were not interested and our insurance company struggled to find anyone willing to consider a repair to the old S6 .2 system. Stone Audio came, assessed the system, repaired and re-installed keeping us fully appraised throughout.
When the Wyrestorm HDMI matrix also failed a few months later we had no hesitation in contacting Stone Audio again, and once more a repair was completed quickly and cost effectively.
I have no hesitation in recommending Stone Audio and in particular the Custom Installation Manager, Jason Kill for any new installation or modification/repair of an existing one. They truly look for the best solution for the customer and have a wealth of knowledge. Outstanding.
More...

Reviewed on Google Maps

29 May 2017

Courteous and professional service, impartial and well informed advice, excellent quality products and efficient delivery. Who could ask for more?

Reviewed on Google Maps

29 May 2017

I received a fantastic service from the experienced team and
would have No hesitation in recommending Stone Audio to anyone.

Reviewed on Google Maps

29 May 2017

Hi-fi shop as it's meant to be. Massive range to suit ALL budgets. No sales pressure. All about the listening experience with excellent advice.

Reviewed on Google Maps

7 May 2017

A fantastic dealership showcasing an array of high end equipment and run by dedicated and extremely knowledgable individuals! If you haven't already been, you must!! More...

Reviewed on Facebook

23 January 2017

Courteous and professional service, impartial and well informed advice, excellent quality products and efficient delivery. Who could ask for more?

Reviewed on Google Maps

12 January 2017

I received a fantastic service from the experienced team and
would have No hesitation in recommending Stone Audio to anyone.

Reviewed on Google Maps

16 November 2016

Hi-fi shop as it's meant to be. Massive range to suit ALL budgets. No sales pressure. All about the listening experience with excellent advice.

Reviewed on Google Maps

16 October 2016

Reviewed on Facebook

29 February 2016

READ ALL THE TRUST PILOT REVIEWS! THEY ARE RIGHT.

I initially sent a couple of enquiry email regarding some equipment and to be fair the response was good containing helpful information.
I placed an order on the 19th Jan called stone audio in Saturday to confirm and was told it would be posted on Monday and with me Tuesday! Great as I needed it for them! Tuesday came and went.......I called and was told sorry it's now being posted today and will be with you Thursday Called I their and was told....'yeah we havnt posted it yet we will do it today and will be with you by Saturday' it's now Monday the 29th ten days from when I ordered.

They are a shambles with literally zero communication unless you are constantly chasing them up and even then you just get lies. Very disappointed!

Recently used audio affair and the were AMAZING!!
More...

Reviewed on Google Maps

27 February 2016

Heaven

Reviewed on Facebook

11 December 2015

Perfect place to find the right gear. Very professional. Great experience to do business with

Reviewed on Facebook

11 June 2015

Fantastic showroom and very knowledgeable staff!!!

Reviewed on Facebook

12 April 2015

Fabulous place with tremendous, knowledgeable people. Have bought much equipment, Stoneaudio have guided, advised and installed. Have used them even for equipment for family out in Hong Kong. More...

Reviewed on Facebook

12 April 2015

Really knowledge team with great service.

Reviewed on Facebook

13 December 2014

I visited the store this morning with my husband with the view to buy some quality headphones for a Charity Christmas Raffle we had been placed in charge of by our Employer, we wondered around for some time trying to find some to test and eventually stumbled across a pair of Bang & Olufsen headphones that were clearly set out for people to try so I picked them up which obviously grabbed the attention of the salesman (to whom we had been invisible too until this point) who started to approach us, my husband asked if it was ok for us to try them to which he replied "Well. Those are a thousand pounds . . !" What utter age and class discrimination! To presume a young casually dressed couple could not afford to spend a thousand pounds on a pair of headphones, not to mention the fact that he looked at us as if we were petty shoplifters who were about to do a 'grab and run' and did not want us to even try them. A prime example of Disgraceful generalisation. We shall never return and be sure that our experience will be shared with everyone we encounter. More...

Reviewed on Facebook

25 October 2013

Reviewed on Facebook

8 October 2013

Reviewed on Facebook

13 January 2011

I placed my first order with stone audio (I have know about them via friends and internet searches) for a speaker source switch box (Speaker Craft SL-One) and power supply. They were both prompt and courteous with all communications. When a problem did arise regarding sourcing stock for the power supply needed for the switch box they kept me in the loop at all times and even offered to ship the two items separately or have the power supply shipped from their supplier direct to me. When I was able to source a power supply locally they happily shipped the switch box and refunded me the cost of the power supply. The did not complain, delay or give excuses and were at all times professional and willing to help. I can fully recommend them and would buy from them again. More...

Reviewed on Yelp

20 August 2010

I ordered over £3000 worth of audio gear from these people 5 days ago and had it professionally installed by them. Am very impressed with their work and would happily recommend them.

Reviewed on Yelp

Q&As

Getting to listen to all of these wonderful music systems

Realising just how good audio systems can sound and the emotive power your favourite piece of music has when properly reproduced.

We have the UKs very best hi-fi shop, offering a huge selection of audio, video, smart home and home cinema equipment. We also offer a very high quality installation service covering the south of England.

Services

We design and install whole house audio and video distribution systems, whether its a new build or a major renovation project.

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