Still Waters Plumbing
McKinney, Collin
(36)
McKinney, Collin
(36)
At Still Waters Plumbing, LLC, we understand that the plumbing in your home is a complex system and can often be intimidating when unexpected problems arise. Our goal is to provide an experience that makes you feel comfortable and helps you understand the solution to your problem.
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36 customer reviews
Dawn F
Kyle was very professional and did a great job. He discovered the issue quickly and had the problem resolved. Thank you !
Reviewed on Better Business Bureau
Clare D
Very professional! Daniel guided us through the process & helped us get the issue resolved!
Reviewed on Better Business Bureau
Sadia Z
Great professional Service, Jeramie knew what he was doing . Very patient in explaining everything we asked . I am impressed !
Reviewed on Better Business Bureau
Babak Alavi
Very professional and timely very knowledgeable took their time to complete the job!
Reviewed on Facebook
Terri Janak
Kyle was excellent, timely, courteous, professional and did a great job. The office lady, cannot remember her name, was very friendly as well. Would highly recommend them.
Reviewed on Facebook
Carol Grosjean Hornbaker
Kyle did a quick and clean job. Very courteous. We were pleased, thank you.
Reviewed on Facebook
Kishore Dandu
Quick to respond, fast to fix the right way. Awesome job.
Reviewed on Facebook
Ravikumar Ramachandra
Very professional. Happy with their service. Three people came and devied up the work. Did their job and explained what they did.
Reviewed on Facebook
Napoleon Ramirez
Technician was very courteous and explained the problem with the water heater. He fixed the leak on the piping and then returned the unit into service.
Reviewed on Facebook
Sheree Shade Davis
Prompt service! Technician explained the issue and completed the repair right away, without needing to order a part! He also provided insight to help me avoid future issues. I recommend Still Waters!
Reviewed on Facebook
Patrick Abrahamsen
Quick fix and great service. Thanks for your help!
Reviewed on Facebook
Ronald Marshall
Kyle phoned and said he was on the way to my location. He arrived looked at what would be needed to fix the problem, got his parts off the truck , went to the problem, fixed the problem, very professional and friendly.
Reviewed on Facebook
Nancy Selleck
The technicians were on time and got the problem resolved. I would only suggest that they greet the homeowner with their names when they arrive. They never did introduce themselves. More...
Reviewed on Facebook
Jamie Lee Ong
Travis was so sweet and very knowledgeable! He gave us tips on the maintenance of our garbage disposal and was very professional! It was like having a good neighbor helping out a friend! More...
Reviewed on Facebook
Marcie Powers
Yes he was was very knowledgable ...explained to my husband the prob...he was quick courteous and efficient
Reviewed on Facebook
Mike O'Donnell
Techs were ontime, professional courteous. They quickly identified the problem with my sink garbage disposal & within 10 minutes had it restored without having to order parts or replace the unit. Excellent service from making the appointment through resolution. More...
Reviewed on Facebook
Dora Galvan
Travis was very nice and professional. He was Prompt to fix our issue. He explained the issue and completed the repair right away. I recommend Still Waters!
Reviewed on Facebook
Anthony Gasperini
Extremely prompt call to set up an appointment following an AHS claim. Travis was very professional and friendly. He listened to and answered all of my questions. Problem was resolved and I am happy. Thank you! More...
Reviewed on Facebook
Xavier Chacin
They are quick and professional. Different from some other comments here, Kyle did a great job. I used their service as directed by American Home Shield and I am very satisfied at the solution and service provided
Reviewed on Facebook
Darryle Whitman
These guys were timely, professional, and best of all they resolved the problem. I appreciate very much a company that does the job it's contracted to do professionally and in a timely manner. I would recommend them to anyone!
Reviewed on Facebook
Janet Casciato
Awesome service, prompt, courteous, honest, quick and communication was awesome scheduling the appointment. Highly recommend!!!
Reviewed on Facebook
Sandi Danna
Jeramie was very courteous & professional explaining several theories of why my water heater alarm went off. We are in a watch & see mode if it happens again as there isn’t any visible sign of malfunction.
Possibly rain water leaked through a small roof opening or power interruption created the alarm & shut off water heater. I will definitely use Still Water for future plumbing situations. This one was a mystery.
Jeramie offered suggestions & instructions for the problem if it persists.
More...
Reviewed on Facebook
Witness Lal
Amazing service! We’ve used Still Waters Plumbing a couple of times and every time the service, prices, and professionalism has truly been exceptional. The best plumbing company in Frisco, TX. More...
Reviewed on Google Maps
Gina Brown
My Service technician, Kyle was prompt, explained the repairs and completed the repairs timely. The window for arrival was 1-5. He arrived approximately 30 minutes after 1, so I didn’t miss much work. This is the 2nd time I’ve used this company and highly recommend Still Waters Plumbing. More...
Reviewed on Google Maps
Pam Heller Griffith
These guys were very professional and did a great job. I'm still in shock over the price. We had a toilet back up caused by a wedged q-tip my son flushed. The toilet had to be removed and a long device had to be fed in the pipe with a camera on the end. So of course they had to put the toilet back and reapply the caulking. Seems like a lot of work...so probably accurate charge. More...
Reviewed on Better Business Bureau
Janet P
Great plumber Kyle Smith... rapid diagnosis... and he know all about the Hansgrohe faucets... lifetime warranty to home owner. .. so he gave me the # and they sent me free replacement parts! Saved my over $400! More...
Reviewed on Better Business Bureau
ClaRissA GreeN
Plumber Jeramie was extremely nice. He & his partner were quick and gave me great info/advice regarding my pipes and septic inspection for future reference. He even took care of an issue with my shower not getting warm/hot. I highly recommend Still Waters company. Their services and friendliness are hard to beat and beyond compare! Thank you guys for the guaranteed satisfaction... Job well done! More...
Reviewed on Google Maps
Beth Begley
The repair appointment was scheduled promptly. Then they had an opening and asked if they could come earlier (yes!) They sent me a text and phoned to confirm the technician was on the way. He arrived 10 minutes later and completed the job in 30 minutes! Fantastic experience! More...
Reviewed on Google Maps
Stephen R
Great service. Prompt and courteous.
Reviewed on Better Business Bureau
Gina B
They completed my repairs on two days and the technician was friendly and apologetic that it took 2 days. The workmanship was excellent and I highly recommend Stll Waters Plumbing.
Reviewed on Better Business Bureau
Daryl A
Still Waters plumbing handled our plumbing problem effectively, efficiently, and professionally. I highly recommend their services. Their communications were friendly and specific. The technician, Jeramie, provided thorough explanation and information, along with helpful suggestions for going forward. Thank you! More...
Reviewed on Better Business Bureau
Sal A.
They are professional and resolved all issues in a timely manor.
Reviewed on HomeAdvisor
Rebecka W.
They are very professional. Their service is great. They are kind to work with.
Reviewed on HomeAdvisor
David Y.
They are a good company. They are professional and knowledgable.
Reviewed on HomeAdvisor
Gary W.
Very efficient, showed up on time and the price was exactly what they quoted
Reviewed on HomeAdvisor
Kari F.
Honest and upfront, on time, professional and courteous, he's a no nonce guy and does the job right the first time, he' s there to get the job done and doesn't let distractions get in his way More...
Reviewed on HomeAdvisor
What do you love most about your job?
We love helping people! Our company is founded on four generations of pursuing excellence in the plumbing trade. We take great pride in what we do and understand that as plumbers we help protect the health of the nation!
What inspired you to start your own business?
At the age of 22, I became a Master Plumber in the State of Texas and was blessed to become a Partner in the family business. This new role in the company required me to expand the company by establishing connections and licenses, while completing jobs in Louisiana, Oklahoma, and Arkansas. Traveling was an extremely valuable experience, because it exposed me to many variations of local codes and methods in our trade.
Time for all that traveling ended on April 21, 2012, when I met the other Partner in Still Waters Plumbing, my beautiful wife Darcy. Her background in accounting and hospitality inspired a new company birthed in a familiar tradition. Our life has been marked with similar experiences of being lead to still waters, which was a natural fit for our company's name. Still Waters Plumbing is comprised of a team of kin and adopted kin that bring a multifaceted talent pool together for a common purpose.
At Still Waters Plumbing, we understand that the plumbing in your home is a complex system and can often be intimidating when unexpected problems arise. Our goal is to provide an experience that makes you feel comfortable and helps you understand the solution to your problem. We appreciate and value every customer and want to be the plumber that you refer to your friends and family!
Why should our clients choose you?
100% Satisfaction Guaranteed. But honestly I hate saying that I want satisfied customers because if you are only satisfied I feel like I have failed you as a customer. I want to exceed your expectations. I want to provide such an amazing experience that you can not help but tell all your friends. We are very focused on quality and customer service. Our technicians are all lisenced and highly trained with well over 60 years experience to pull from. Our goal is to elevate your expectation of what your plumbing company can offer you!
Drain Cleaning
Is your shower or sink starting to hold water a few seconds longer each time you use it? Maybe there’s an unpleasant smell starting to come from the drain and you can't fix it yourself? Call Still Waters Plumbing located in Prosper, TX. We have the latest plumbing equipment to help you get out of your stinky situation. Drain cleaning can be a time consuming and unpleasant process, that our expert plumbing technicians will happily take care of for you.
Water Heater Repairs & Installations
No Hot Water? Electric – If you have no hot water, first check the circuit breaker. Turn the breaker off and back on. If after 30 minutes the water is not warming up, turn the breaker off, remove the top panel and push the red re-set button on the thermostat. If it has popped out, an audible click will be heard when it is re-set. Turn breaker back on.
If you still do not have hot water further evaluation should be done by the trained technicians Still Waters Plumbing.
Gas – First check to see if the pilot is lit. Do this by removing the cover at the bottom of heater or by looking thru the glass porthole in the cover. A small blue flame should be visible. The pilot may be re-lit following the instructions on the heater.
If the pilot will not re-light or stay lit, further evaluation should be done by the trained technicians with Still Waters Plumbing.
Tankless Water Heaters
Gas (natural or propane) tankless water heaters are more efficient than a normal tank type heater. They only heat water as it is needed and shut down when water demand ceases thus using no energy. You are not constantly reheating water you are not using. With the energy savings and a typical 20 year life span (nearly double that of a tank type heater) they make an excellent choice when it comes time to replace your old heater. You will enjoy endless hot water — no more running out half way through your shower again!
Garbage Disposal
Be sure to run water in your disposal during and a few minutes after use. This helps to carry the food particles down the line and prevent stoppages. Make sure power is off before trying any of the following.
If your disposal hums but does not run, it is jammed. Some disposers have an opening in the bottom to insert a 1/4″ allen wrench to twist the motor back and forth to unjam.
If your disposal does nothing when the disposal is turned on, look for a small red button on the bottom or side. This is a re-set. Push it and try switch again.
If you need a new disposer, we offer a 1 HP Pro model with a 10 year warranty.
High Water Bill
Most water meters have a small red triangle on them that will turn when the slightest amount of water moves thru the meter. If the triangle moves with no water running the house, this indicates leaking pipes somewhere.
To determine if the leak is inside or outside your home, locate the emergency shut off (if accessible) where the water line first enters the house. Shut off the valve and observe the meter again. If the triangle continues to turn then the leak is between the meter and the house. If the triangle does not continue to turn then the leak is inside. Inside- One or two dripping faucets or a toilet that runs can add a lot to your water bill each month. Outside- A hole 1/32 of an inch in a pipe at 60 lbs of pressure will leak 6000 gallons a month.
High Water Pressure
High water pressure can cause a lot of problems. Everything from dripping faucets or toilets that will not shut off, to shortened water heater life, to burst pipes or washing machine hoses.
High water pressure can also cause a condition known as water hammer or noisy pipes. This is the thumping or growling noise you may hear in your pipes, especially at night when water pressure is at it’s highest.
Our technicians can check your water pressure to see if it is too high. If your pressure is above 55-65 pounds, you may need a pressure reducing valve installed or your old one replaced.
Water Leak Detection & Repair
If you have a dripping faucet constantly, high water pressure or worn parts could be the cause. When trying to locate a washer, stem or seat for your faucet, we suggest taking the old part with you. Faucet parts come in a lot of sizes and shapes.
Pipe Joint Leaks
Water line leaks can be difficult to locate and repair. The leak is not always where the water shows up. A leak in a straight run of pipe can sometimes be fixed temporarily using a pipe repair clamp. A leak in a fitting is more difficult to repair.
Do not assume the leak will fix itself or diminish over time. Small leaks generally become big leaks that result in expensive repairs and property damage. Call the experts at Still Waters Plumbing to assess your leak problem and fix it promptly!
Slab Leak Detection & Repair
At Still Waters Plumbing, we have the technology that it takes to locate a slab leak from your service meter to any manifold inside the house. We will find the exact location of the water line, either cold or hot, that may be causing the slab leak. A slab leak repair service call will include the following:
-Slab leak detection
-Slab leak detection from water main service meter
-Water main detection
-Water main water pressure
-Slab leak detection and repair
-Copper line evaluation
Repair or Replace Faucet Handles and Valve Seats
If the washer has become too worn prior to replacement, the metal will grind against metal and damage the valve seat. Water particles and mineral deposits can become trapped between the seat and the washer so that closing and opening the faucet handle grinds the particles inside and damages the seal beyond simple washer replacement.
Removing a faucet seat requires a special seat wrench. After removing a seat, it can sometimes be fixed by rubbing it on a piece of sand paper placed on a hard, flat surface to even out the face of the seat.
If the seat needs replacing, take it with you when hunting a new one. There are hundreds of different seats.
Sewer & Water Line Repair
Inside or outside your home, We have the knowledge and equipment to re-pipe water or sewer lines and bring them back to perfect.
Water lines — If your home has galvanized water lines, over time the flow of water will become restricted by the build up of lime and calcium on the inside of the pipe. This will decrease the volume of water available to use more than one fixture at a time. For example, your water pressure would be low if you tried to take a shower and run the dishwasher at the same time.
Sewer Lines — Having to clear a clog in a sewer line more than once a year is just treating a symptom of a bigger problem. The problem could be a broken pipe or roots in the line. In either case, we have the equipment to see inside the pipes and determine the exact problem. Remember perfect plumbing does not stop up.
Gas Leak Detection
Still Waters Plumbing has the expert knowledge and experience with natural gas systems to repair natural gas lines at your home or business. We will get the job done right for you, the first time. Natural Gas and Propane that comes out of the ground is completely odorless. The egg smell associated with natural gas is a chemical mixed into it so that we can smell it. If you smell a gas leak in or around your home, there are safety precautions you should take to protect yourself, your family and your home. Call us right away for help with a gas leak.
