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STARTEK Computer & Network Solutions

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About

STARTEK is the right choice if you are looking for IT Support and an extensive range of IT products and services to offer you to keep your business online.


STARTEK believe in working closely with our clients to build up a good relationship with their users so we are considered and looked upon as your IT department.

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5/5

1 customer review

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26 May 2020

David was my contact on a home automation project. His service, knowledge, ability and professional attitude were all first class. I will use Startek again in the future. More...

Q&As

Resolving IT issues and providing solutions to help our customers so they can get on with their work.

Since I was a child I was around people who worked for themselves this inspired me to be like them,i was once told by an older. Find something you like doing, be good at it, take care of what you do and get paid for it, the word it was always used and it was IT. It stuck in my mind until this day.

My clients are not just choosing me they are choosing STARTEK the business I have built and follow my legacy. STARTEK thrive on resolving IT issues and providing solutions to help their clients get on with what they do best. We come across many different clients who wished they had called us sooner.

Services

Remote IT Support
STARTEK provide Remote IT Support to rectify the majority of the support calls raised by our clients. Remote Support enables us to take control of the user’s computer to enable us to rectify issues that they are experiencing. 98% of our support incidents are resolved remotely which speaks for itself. We have total control of the server or computer when initiating a remote support session. This enables us to carry out pretty much every technical task possible to rectify IT issues other than an operating system re-install. If the support incident is within business hours and a computer became un responsive we would ask the user to power the computer down for us, so we can re-connect to the computer once rebooted.


Onsite IT Support
STARTEK provide Onsite IT Support to rectify any issues that cannot be resolved via Remote IT Support or it situations where an IT Engineer is needed to solve, rectify or carry out any requests the customer requires. When you need an emergency on site engineer STARTEK should be your first IT Company on the list to call. Our experienced team of engineers are here ready and waiting to respond to support incidents, we can normally provide you with an engineer the same day. Businesses who require STARTEK to respond to an Onsite IT Support call who are using us for the first time will have to make a payment for the first 2 hour call out up front. This is because we will not have an account setup for new clients straight away and will require some sort of guarantee in place.


Hardware Support
HP Servers, DELL Servers, HP Desktop Computers, DELL Desktop Computers, HP Laptops, DELL Laptops, Unbranded Computers. STARTEK can provide your business with Hardware Support for all of these and more. We have a large variety of suppliers which means we can source amd replacement parts to maintain your IT infrastructure. Most parts can be ordered and supplied to us next day if they are in stock which means we can minimise your downtime.


Network Support
STARTEK have helped many businesses get the most out of their networks by creating various solutions which have been driven by the budgets that they have had in place. We also maintain various types of networks from small to large enterprise networks. The network is the backbone which the servers and computers relay on to make sure data packets are exchanged between each endpoint quickly with the least amount of latency as possible. We have dealt with many network problems due to lower grade switches being used which has impacted the performance of the network.


It is very important to pick the correct switching fabric when implementing switches in to a network. Switching Fabric is a technical term which describes the amount of data throughout a switch can handle at any one time. This is normally important when certain networks have a lot of data transmission between computers and servers, case management systems are an example of this. STARTEK can provide Network Support in situations where users are experiencing network performance issues. We can analyse the network to see what is happened and if there are any bottlenecks in the data flow and recommend the right approach to rectifying the performance issues.


Wireless Networks
Wireless Networks can be a mine field when they are susceptible to interference from other competing networks. STARTEK can provide wireless surveys to see why there are wireless issues in your business environment. It sometimes can be a simple case of changing the channel configuration of access points but in other cases we normally find that the original solution that was originally implemented has issues dues to bad design or the equipment has degraded due to age and needs to be replaced.

We can provide various types of Wireless Solutions If you would like to discuss STARTEK providing your business with any of the service mentioned on this page, then please contact us on via the contact us form or click the email link below.

There are times when Data Recovery will be required and there is long list of why it may be required, for example if computer was infected with a virus and the operating is no longer bootable, a growing hardware defect stopping the hard drive being accessed or more seriously mechanical failure, fire and flood damage.


We are happy to tell you that there are various levels of Data Recovery that STARTEK can provide your business with. We have many different types of specialised Data Recovery software packages on our site which 95% of the time will recover most file system types. If we are unsuccessful for whatever reason, we can then escalate this to our tier2 Data Recovery partner who deals with more in-depth Data Recovery incidents. An example would be if the hard drive had developed a critical hardware failure such as;

Head Stack Failure
Motor Failure
Water Damage
Fire Damage
Hard Drive PCB Damage or Failure

We have seen many success cases where data has been recovered from hard drives that have experienced failures such as the ones from the list above. The tier2 partner has a fully equipped Date Recovery Lab, this is a dust free environment where the technicians wear special suits to carry out the delicate and precision tasks that are required to attempt to recover the data from the failed or damaged hard drives.


Data Recovery is a last resort that is why we always recommend that all our clients have a backup solution in place as we normally find when dealing with new Data Recovery requests that there was never a backup in place. Please visit our Cloud Backup Page and Disaster Recovery Page for more information.


If you would like to discuss STARTEK providing your business with Data Recovery or a Backup Solution, then please contact us on via the contact us form or click the email link below.

Cyber security is one of the most important subjects at the moment especially with GDPR having just come in to force. We offer a product that has the power to rollback maliciously encrypted data with multiple protection capabilities.


A New Approach To Cyber Secuirty
Custodian360 is a unified endpoint offering with multiple protection capabilities. With a next-generation malware protection engine powered by SentinelOne, Custodian360 applies advanced threat protection techniques, such as machine learning and system rollback. Custodian360 also leverages the deep inspection of encrypted TLS traffic allowing full visibility with no infrastructure adds or changes. Custodian360 can be managed from a single cloud-based management console and can be easily added to any client deployed either through Microsoft Active Directory group policies or any other third-party software deployment techniques. Custodian360 delivers a zero-touch silent experience for deployment on unprotected clients.


Continuous behavioural monitoring
Continuous behavioural monitoring of the client helps create a complete profile of file activity, application and process activity, and network activity. This allows for protection against both file-based and file-less malware and delivers a 360-degree attack view with actionable intelligence relevant for investigations.


Multiple layered, heuristic-based techniques
Multiple layered, heuristic-based techniques for protection include cloud intelligence, advanced static analysis and dynamic behavioural protection. These helps protect against and remediate known and unknown malware.


No need for regular scans or periodic updates
No need for regular scans or periodic updates enables the highest level of protection at all times without hampering user productivity.


Unique rollback capabilities
Unique rollback capabilities also support policies that not only remove the threat completely but also restore a targeted client to the state before the malware activity initiated . This eliminates the need for manual restoration in the case of ransomware and similar attacks.