Bradford
27 customer reviews
Johannes Petersen
These guys sorted out a very prompt no quibble replacement of a faulty kettle. Just one phone call sorted everything. Really good prices, excellent service over the phone. Won't hesitate to use again.
Reviewed on Google Maps
Oliver Najmaldin
Updated due to recent faff with delivery of washing machine and all the "terms and conditions" associated.. but previously had really good service and super delivery staff. Best price too.
Reviewed on Google Maps
Debs Brooke
A brilliant experience from start to finish. Highly recommend these guys. We purchased a fridge freezer, cooker, tumble drier, vacuum and a CD player. Excellent prices. Ramaish kept me informed about the freezer as it was out of stock delivery due 21.1.19, but turned up earlier delivered 20.12.18! Delivery guys (Corban and Scott) rang me as promised so I wasn’t waiting in all day...an all round brilliant spot on service, Thanks guys x More...
Reviewed on Google Maps
Yotbuds
Great shopping experience, can't praise highly enough. Online site easy to use, contacted call centre to confirm collection, staff were friendly and very helpful. Collection was straight forward and staff made it a pleasant experience. Oh and the price for the item I purchased was more than 25% cheaper than any other retailer. Will definitely use again. More...
Reviewed on Google Maps
Doreen Couzens
From start to finish the service was excellent. The two men who delivered item couldn’t have been more kind and helpful. We had always shopped at another large store in Bradford but not any more. your prices were so much better for same items . Will recommend to people. Thank you . More...
Reviewed on Google Maps
Bear Ragged
Excellent. I would highly recommend this store. Probably the best Customer Service I have ever experienced. I would not hesitate to shop with them again and I would certainly recommend them to you.
Reviewed on Google Maps
Miss Marmite
Amazing customer service!!
Sonic Direct proactively called me to apologies that they were unable to make my delivery because PayPal had set my payment to pending (good old Pay Pal - to protect customers from fraudulent transactions.
...)
I called PayPal and sorted it out - with in 5 minutes Sonic Direct were on the phone again, confirming payment had been received and I would get my delivery the next day - Top Class
More...
Reviewed on Google Maps
Michael Souter
Good value, helpful staff members. Got myself a new LG OLED 55" on part-finance, it's breathtakingly beautiful and the whole finance process was easy-peasy. I'd highly recommend this company to anyone seeking electrical products at a great price. I will always opt to go here as opposed to Curry's PC World, who appear to be missing the target on all fronts. Keep up the good work Sonic. More...
Reviewed on Google Maps
Ammar Moughal
SUNNY IS THE BEST SALESMAN TO SEE IF YOU GO TO SONIC
Reviewed on Google Maps
Ahsan Ali
Great prices, speak to Zee or Hanif for great customer service
Reviewed on Google Maps
Dorrie Turton
Bought an American Fridge Freezer and the young man who came to assist was very knowledgeable about the product. No waffling sales talk and non pushy and a pleasure to do business with. The gent on the checkout was equally helpful and pleasant. The item IS A BARGAIN and happy to have found just what we were looking for. Thank you SONIC for employing such great staff. More...
Reviewed on Google Maps
Anne Carter
Can't believe Sonic delivered our new fridge freezer at 10am this morning in 4inch of snow and still blizzarding! The delivery guys were great. Thank you both. We have always had 110% service satisfaction from this company. More...
Reviewed on Google Maps
P rose
I ordered by phone. the gentleman on otherhand was very helpful. when phone cut off he phoned me back and opologise. very good service and reasonably prized items.
Reviewed on Google Maps
steven saville
Great range of products. Knowledgeable staff and well arranged areas.
Reviewed on Google Maps
Alan Reid
Rapid delivery, and great prices! Really simple online ordering, and easy to navigate site.
Not much more to say.
Reviewed on Google Maps
Valerie Maud
Excellent Service. Very pleasant experience will shop here again.
Reviewed on Google Maps
Dean Terry
Good prices and helpful staff, decent sized car park and even a vending machine for hot and cold drinks in the waiting area
Reviewed on Google Maps
Edward Taylor
Ordered a Samsung american style fridge freezer and a Samsung washing machine from other places (PRC Direct and Appliances Direct - avoid them both).
But they messed us around for weeks.
So ordered from Sonic Direct (changing the Samsung fridge freezer to LG as recommended by the very knowledgeable guy we spoke to on the phone). Both were delivered on a Saturday morning at no extra cost by 2 very helpful delivery guys.
All in all a 5-star service at all times.
Very glad we ordered from here and this will be the first port of call next time we need an appliance.
More...
Reviewed on Google Maps
Chris Goulthorpe
Great price and excellent customer service
Reviewed on Google Maps
Tanya Le Gras
Used them plenty of times, usually called in and taken away the fridge, washer etc i wanted there and then. Never had any problems. Always good prices.
Reviewed on Google Maps
Ian
Great price and great service, you do not normally get both + free delivery also :)
Nick Dixon
Staff were friendly on the telephone and were able to answer a technical query I had. Ordered on Monday and took delivery on Tuesday. No issues at all.
Stuart Cosgrove
Extremely friendly service at Sonic Direct. Great prices and very quick delivery. Will definitely recommend to friends and family. Great job Sonic!
Barry Laird
no improvements needed, web site was very clear with good reviews on the product I wanted to purchase. The purchasing was easy with super quick delivery. Excellent!
Paula
Called in a panic as my fridge freezer had broken down. Spoke to a really helpful bloke who had a brand new fridge freezer with me the next morning! Fantastic service and the cheapest price too. Well done sonic More...
David Metcalf
Fantastic price and excellent service. By far the cheapest price I could find on the web, they had it in stock (Samsung TV), and they delivered the next day. Cannot fault them at all.
Ripped Off
Absolutely "TERRIBLE" company to deal with. I received a damaged freezer from them ( looked as if the door had been kicked & sprayed by a machine gun - 11 indentations on the door) After 2 telephone calls followed by 4 emails ( 3 via Paypal) then opening a dispute through Paypal against them , they eventually responded with a telephoned call back.
Their offer was to send me a replacement door ( would take 10 - 14 days though, but I could use the freezer as it was....A bit of a joke .. it is then classed as used, if no door comes I have no legal standing against them! so I said no to that generous offer. Then I was offered a refund, but they wanted to collect the freezer before refunding me Hmmmmmmmmmmmmmmmmmmmmm. NO WAY.
Eventually compromised with a direct replacement. Guess what...no stock, another 10 - 14 days wait ( The damaged freezer is STILL in the middle my kitchen STILL IN ITS ORIGINAL PACKAGING. All my frozen food from my old freezer has thawed out and has been destroyed. Since that 1st telephone call to them, I have received NO COMMUNICATIONS from them. The only thing to happen is that as soon as I wrote a review about them on another review site,they had it taken off.
So now I still have a damaged but "new" freezer ! / no freezer of my own / I am £250 out of pocket / no information as to when I will / IF EVER get a replacement. They do not reply to my Paypal dispute (even after they said they would advise me via my dispute that they would be sending a replacement ). This really is the worse online company I have ever dealt with. I beg every reader of this review, for their own peace of mind....STAY AWAY FROM FROM SONIC DIRECT. This experience is making me really ill and sick.
More...