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Smart Maids™ logo
S

Smart Maids™

Trudeau, Montréal

(30)
Smart Maids™ logo
S

Smart Maids™

Trudeau, Montréal

(30)

Reviews (30)

Leave a review
M
28 September 2019

From 1 star to 5 star, How so you ask?Well, how do you make lemonade from lemons? People like "Lisa" from Smart Maids! Lisa took the time to call me and delivered a winning customer service experience. Al I can say is, regardless of what industry, it's not often to come across a situation where a company takes it to heart that they Really want to make amends and make things right.So often we (the customers) are never listened to. Lisa from Smart Maids has restored by confidence in Smart Maids:1) She cares. Simple as it sounds, but she does.2) I was listened to. Often we hear "how sorry", or "I apologize". But the difference is that Lisa listened, processed, and understood me. Oh, and her apology was genuine, not scripted.3) Empathy and passion. Not often will you come across someone who takes pride and when things sometimes land wrong, are emphatic about it. That comes from caring and have passion in what you do. Smart Maids has what a lot of us need to have, pride and passion in our work.I am wholeheartedly confident going forward with calling Smart Maids again, because I know they care and that they will deliver a winning experience.Thank you Lisa and to all your team members for taking ownership and delivering a winning customer experience.= = = = = = = = = = = = = = = = = = = = = = = = = = = = = =Well, Google asks to evaluate the enterprise based on Quality, Value, Responsiveness and Punctuality.Let's start with the good: In the cleaning business, most are not very responsive. You can leave a lot of messages and unanswered phone calls. Smart Maids are responsive once you agree to a service moving forward.Now the not so good: The VALUE is no better in the market place / price indicates. Where I feel they are somewhat sly, is if you are honest with your estimate of time so that they can estimate back an invoice accordingly, they do not deliver on that price. If you underestimate the time required then you should expect to pay more. IF it takes 4 hours to clean, and you say it takes an hour or two, then I am honest enough to tell Smart Maids that the previous three cleaning companies averaged (for example, 4 hours) time was ___hrs. But what I didn't expect, was to be charged more when the time given by previous cleaning services were all comparable. The proof is in our video surveillance, which told a different story. I was charged more, but I did not get more cleaning. I paid for the cleaning companies breaks, and cellphone use. oh well, buyer beware.The PUNCTUALITY was 5 hours after the appointment time. I guess that speaks on it's own. I really didn't appreciate having to wait for them for 5 hours. And yes, they knew (management) and no I did not receive any kind of compensation. And I booked two days in advance, and I asked them what would work for Smart Maid. I guess the fact they LOCKED me in by saying yes, I felt during the missed appointment time like a hostage. So I had to wait it out. 5 hours people, that's too long a time without some kind of apology or goodwill on there part.The QUALITY was like any other cleaning company, but somewhat below standards in my opinion. I suppose two people driving in a SMART vehicle, you can only hold so much cleaning tools and supplies. I'm not kidding you, a SMART Vehicle. There is barely any room for a vacuum cleaner, let alone tools and supplies. The floor mopping was really poor. I believe they used a stick and a rag, since they did not have a floor mop. I would of given them mine, but was told we have everything when they showed up.I suppose Smart Maids will right back some kind of response to the effect of "blah blah blah, it's on me not on me, or some excuse about it's my fault etc". But the truth of the matter is, the over all service was disappointing for the total experience promised. The marked up price and the level of cleaning (sub par) leaves a lot to be desired.Cheers! More...

S
15 September 2019

Cleaning is never easy, but this company goes above and beyond.They are very helpful with last minute task add ons or time adjustments. They are transparent about their billing & offer excellent customer service. I have never had a issue that I could not resolve with them. More...

Y
15 September 2019

By far the best cleaning service I've ever used! Friendly professional staff that are always efficient and happy to get the job done!

J
27 August 2019

We got an amazing service fromSmartMaids. We needed someone to clean an apartment we were moving into on short notice and they were quick to organize, professional and courteous. Helen and her awesome colleague did a great job-they were friendly, had a great attitude and had the eye for everything that had to be done. Premium price, premium service. More...

S
26 August 2019

I have been a customer with SmartMaids since 2014. Every single experience has been extraordinary! Cassie has given countless cleanings through out the years. Any issues were always resolved in a timely fashion and with amazing understanding! Overall I am a satisfied customer. Thank you smartmaids. More...

R
16 July 2019

We are so glad we worked with them... absolutely amazing service... We just moved in Montreal and unfortunately found that the house was not in conditions to move in. They were able to provide same day service and really saved our day!!! Highly recommend their service. More...

R
10 July 2019

Wendelin and Leanne were both amazing. Our new rental required some major cleaning that they came in and handled the job amazingly well. In addition, they both carried great attitudes thru the long day. Hard working, competent and friendly. Great job More...

F
7 June 2019

J'ai utilisé les services de Smart maids il y a 2 jours, pour un nettoyage après un déménagement et j'ai été très satisfaite.

G
29 April 2019

Super happy with these guys when they came to clean my place at very short notice after some renovation work. Dust was everywhere but they did such a good job. Really made my day!! Money well spent! More...

D
28 February 2019

I'm really pleased with the service from start to finish! I needed to get my place cleaned in under 24 hours and Smart Maids were kind and flexible enough to accommodate me. The girls who did the cleaning were a pure pleasure! They were friendly, professional and did an excellent job in record time! It's a little pricey, but well worth it. I'm going to be using this service once a month from now on. Thanks! More...

R
29 May 2018

Happy with the service and would recommend

P
29 May 2018

Great service and staff will try smart maids again

M
29 May 2018

We hired smart maids to clean out our house prior to moving. Great experience. Helen and Joy were wonderful. They did an incredible job. The house was cleaned to perfection! Highly recommended! More...

Q
29 May 2018

The service was professional and my home was cleaned with care. Really great maids, extremely hard working. Wonderful personalities and efficient with their work. I would recommend Smart Maids to anyone in need of cleaning services. I will now be a regular customer. A satisfied one at that ! More...

O
29 May 2018

Joy and Helen, thank you so much for the great job you've done! I was really impressed: every tiny corner was thouroughly cleaned, every blanket was carefully treated, every cup was washed with love and attention. You really exceeded my expectations. Moreover, it was the first time I hired smartmaids and you made my day. Thank you :) More...

A
29 May 2018

I contacted SmartMaids when I was going to be having overnight guests stay with me but I was just returning from a trip when they arrived - so I had no time to prepare and clean myself. When I arrived home, I could not have been more pleased. My house looked and smelled wonderful, and everything was spotless. I am extremely pleased with the professionalism of SmartMaids and with how easy it was to book the appointment with them - even last minute. Thank you! More...

L
29 May 2018

I was very impressed with the team (Debbie and Cassandra) dispatched to my apartment at the end of May, very happy with their service and I would like to continue to have this very team once a month. I really really liked them both. They are young and vigorous and eager to learn, which is the best trait. Although I have showered them with tons of information and instructions, they have absorbed everything and fast.Definitely would like to continue with this power team!!!Thank you, Smart Maids! More...

S
29 May 2018

Hired smart maids for the first time and I am incredibly impressed with the results, especially with the amount of work they had to do and with a limited timeframe to complete it. They surpassed all expectations and will hire again! More...

C
29 May 2018

Excellent cleaning service! I called Smart Maids to come in to do a deep clean prior to my house being put on the market. I was very pleased with this service and my whole home sparkled when Catou and Clarissa were finished . I was able to come and go, running errands while the cleaning team was working. A very reliable, trustworthy company. I have just scheduled another appointment as I was so satisfied following my first appointment. Highly recommend this company! More...

B
29 May 2018

I normally don't post online reviews, but in this case I wanted to take the time to do so.Smart Maids did an excellent job with our house. They were efficient and very thorough with the job and left the place sparkling clean. The team of Marilyn and Helen were extremely professional and had a very good positive attitude. Overall, my wife and I had a fantastic experience with Smart Maids. We would definitely recommend their services to anybody. They have made a great positive difference to the appearance of our house. More...

S
29 May 2018

Ladies did an amazing job! Very pleasant, hard-working & professional. Really appreciated having my house thoroughly cleaned all at once. I will continue to use their great service and highly recommend Smart Maids. More...

H
23 March 2018

Joy and Helen, thank you so much for the great job you've done! I was really impressed: every tiny corner was thouroughly cleaned, every blanket was carefully treated, every cup was washed with love and attention. You really exceeded my expectations. Moreover, it was the first time I hired smartmaids and you made my day. Thank you :) More...

A
20 February 2018

Impressive and very professional team! Will definitely seek their services again and recommend to friends and relatives. Thank you Smart maids team!

A
6 February 2018

I've used smartmaids for the first time recently and couldn't be happier with the results. The ladies were prompt and professional and cleaned corners in my house I didn't know existed! ! I will definitely be using their services again!! More...

J
28 June 2017

It has been 4 appointments and all I have to say is FANTASTIC. The girls are professional and they don't need any supervision at all. I show them what has to be done and everything is done correctly the first time. More...

R
5 April 2017

First time today, wow! Helen & Maria, excellent job. Thank you will re-book tomorrow.

C
11 February 2017

Great service. Maria and her sidekick are so professional. They what they are doing, leaving my house spotless! Thank you!

T
10 December 2016

Just wanted to say thank you to Maria and Rebecca, they did a phenomenal job!! We couldn't be more satisfied!

J
8 December 2016

Helen and Maria have been coming to our office for the last few months. Always with a smile and super friendly. They always leave the office super clean!

A
28 November 2016

Today's team was awesome! I don't think I've ever seen my fridge look shinier! Rebecca and Maria, you rock! Ten stars!!!! ;)

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