Smart Home Security Ltd

We can highly recommend Smart Home Security. They work as a very professional and efficient team. After our initial meeting with Simon at the Hylands Park Country Life show, he carried out a thorough survey of our house, quickly identified the areas which needed covering and explained the product to us in detail. Just over a week later David visited us to install the system and he was equally as professional as Simon. The installation process was quick and clean and, once done, David gave us a tutorial on how to operate the controls. Finally, we must mention the excellent on-call telephone support from Alex back at base, which we had occasion to use when we wanted to add our son to the control system and couldn’t remember one step. It was a pleasure working with this company. Highly recommended! More...

Reviewed on TrustPilot

We had our alarm fitted just over a week ago and are extremely pleased with the whole experience from beginning to end, from Simon’s initial visit, the system fitted by Dave & the follow up visit to ensure all’s well. We feel secure with an excellent system and could not recommend highly enough! Also any queries made via email get answered by Alex really quickly which is reassuring. More...

Reviewed on TrustPilot

I have just experienced possibly the very best customer service of all time. Smart home security are fast, informative with exceptional Professionalism. I would highly recommend both product and company. More...

Reviewed on TrustPilot

Great home security system which puts me in full control. I received an honest appraisal of my security needs with no pressure to buy. The installation was smooth and Dave the engineer went above and beyond to decommission my old alarm system which was hard to access.Good after sales/install service from the team. More...

Reviewed on TrustPilot

Smart home security are passionate, kind and honest in their approach. Personal service and product knowledge is impressive. The product is easy to use and clever in its function.Very happy customer. More...

Reviewed on TrustPilot

We can highly recommend Smart Home Security. They are very professional and the system is amazing. We are very happy with the product and the service. “ It does what it says on the tin”

Reviewed on TrustPilot

From start to finish we had an excellent experience with Smart Home Security. Simon visited our home and took us through the whole system explaining it's features and which options would be best for our particular rooms. There was no hard sell but we were so impressed with the system and the fact that there are no ongoing costs that we signed up there and then. Simon was even happy for one particular part of the install to wait until some work that we were having done was finished.Dave the installer took particular pride in his work ensuring that there was no dirt or dust left in the house when he had finished. He thoroughly explained the working of the system ensuring we were completely happy before he left.Alex followed up with a number of calls to make sure we were happy with the system and to check if we were ready for the final part of the install to be done.All in all we would have no hesitation in recommending Smart Home Security to others. More...

Reviewed on TrustPilot

I feel really safe now and especially as I can have the alarm on when I leave the dog at home. It is really easy to use and there was no pressure to buy. The Security Assessor was very professional and the after sales has been really impressive. I would definitely recommend and have already done so! More...

Reviewed on Facebook

We saw Smart Home Security at the Kent County Show at Detling. I called to arrange an appointment and Simon came and explained how the system works - there was no pressure to buy at all. The system seemed so simple and the fact there were no wires - amazing. Dave came and installed the system and Simon came later to check everything out and give us a "training session". Any questions at all I can call Alex in the office and she talks us through anything we don't understand. The system is so adaptable to any circumstance/set up and it is great to have a security system that works and that we can view everything on the mobile etc where ever we are. Also reassuring if any questions at any point we can email or call and the problem will be solved - operator error not the system! More...

Reviewed on TrustPilot

From beiging to end the people we dealt with was honest as when he arrived for the initial meeting he gave us an approximate quote to see if it was in our budget as he said he did not want to waste our time. I thought this very honest and as we went ahead the gentlemen who installed it was yet again very nice very approachable and explained everything in great detail and any question how ever silly it seemed to me he didn't and explained it all and maybe over again just for me.I feel safe in my own home again. More...

Reviewed on TrustPilot

If you’re looking for a home security system that has no hard wiring, is easy to use through an App, has live video streaming, has no on-going costs such as an annual contract, can take it with you if you move, is fitted by a knowledgeable (not to mention reliable, clean and conscience) engineer, controls the heating and lighting and can be turned on or off from anywhere in the world. Then I cannot recommend the Home Smart security system highly enough. Did I mention the CCTV system and the 5 star after sales support? It’s not the cheapest home security system in the world but as my old mum used to say ‘You get what you pay for’. More...

Reviewed on TrustPilot

Very good alarm system. Simon and Alex are very nice helpful people, after we had it fitted by their colleague Dave whom is also very nice and again very helpful in explaining the system, you can also contact them any time if you have any queries which we did as being of a certain age we don’t take everything in so they talk you through it and they come again in a couple of weeks to check everything is working ok. We would certainly recommend them and their alarm systemKathy & Richard More...

Reviewed on TrustPilot

5Star product 5Star customer service. I can't fault the Smart Home Security team.

Reviewed on TrustPilot

Excellent service....really helpful and had no problems answering questions and running through everything until i understood. Great quality alarm system, very effective and incredibly pleased with our purchase. More...

Reviewed on TrustPilot

So pleased We picked Smart Home Security to make our home safe, no drilling, no wiring, no mess! What a bonus, the engineer was very professional and caring, answered all our questions and returned a couple of weeks later to check we were satisfied and made a thorough check on the system.Highly recommend this company

Reviewed on TrustPilot

Not much to add to the comments below. The initial consultation was factual and easy to follow with no sense of ''being sold'' and the install and demo equally straight forward. There is plenty of follow up service if needed (but the system is intuitive). The whole process was actually quite entertaining! No negatives whatsoever. More...

Reviewed on TrustPilot

If you are looking for a professional company who has the expertise and knowledge about Home Security please look no further. Within 10 minutes of speaking with Simon, I knew Smart Home Secruity was the right company for my security needs. Throughout the install Simon, ensured that no areas where left uncovered. He is very approachable, knowledgeable and provides great advice. The after sales support and customer service is absolutely spot on, no job is too big or too small! Always help at the end of the phone. I highly recommend Smart Home Security! Thanks again Simon and Team! More...

Reviewed on TrustPilot

Excellent customer service throughout.Informative home survey and demoPrompt and efficient Installation.High spec alarm .user friendly and looks good too.Highly recommend this company

Reviewed on TrustPilot

Not only a extremely good alarm system, but an excellent company to deal with. From introduction to the product, it’s capabilities, installation and customer service, you can not do better than Smart Home Security.

Reviewed on TrustPilot

Very happy with our Smart Home Security, Simon explained it very well and Dave made it very easy for us when he installed it and Gabrielle is very helpful if we have any queries. Feel very safe in our home now, would definitely recommend this alarm system. More...

Reviewed on TrustPilot

Fantastic service throughout fromThe very first visit from Simon, through to the installation by Dave and the aftercare support from Gabriella. The system has provided us with the peace of mind and security we needed. More...

Reviewed on TrustPilot

This is a top class product, delivered, installed and maintained by a top class professional team. Smart Home Security has all the functionality we were looking for in a security system and more. And we were delighted to find that the installation team was professional and effective. The system is user friendly and has worked from the word go. We have had not reason to contact Smart Home Security since the installation other than to order new components and to discuss expanding the system. More...

Reviewed on TrustPilot

Really happy with the whole installation will recommend to friends as I was reccomended Keith

Reviewed on TrustPilot

We've been very happy with both the service and product received from Smart Home Security. Our needs were relatively complex and they took the time to discuss the options, what we needed and fully explained how everything would work and benefit us. I feel like we've really been guided through the process of understanding what security system and feature we need to best suit our property and lives. The installation and set up of the system was completed quickly and easily and they follow up to make sure you are getting on alright with it. The fact that the system can be used via an app on your phone, a key fob or a key pad makes it really versatile and there is always someone on the end of a phone or ready to answer an email with any questions you have so the after service has been wonderful. So far we have installed an internal alarm system but we will also be using Smart Home Security to provide us with external CCTV cameras and gate automation, all which will integrate with what we currently have and be controlled via our existing app. A great feature is the ability to take the system with you when you move, though this is not relevant to us as we plan on staying in this house for quite a while! More...

Reviewed on TrustPilot

Knowledgeable, helpful, efficient and friendly company with good aftersale service. The system is reliable and user friendly doing, as another product claims, what it says on the box. I like the idea that the system can be enhanced and added to and that it can be transferred to a different property in the event of a move.I recommend both the product and the company. More...

Reviewed on TrustPilot

I had given this a one star because it was not accurately presented to me. I argue it’s not wireless because I asked when I was told that it was wireless and finds its own internet that I have a medical device that finds its own internet, will it not conflict with it and I was told it will not but on the day of fitting a box was plugged into my internet and left there. I felt like something had been taken off me from under my feet because there was not supposed to be something plugged into my internet, I was led to believe it finds its own internet. However I was vulnerable at that time as I had just been burgled. Subsequently the alarm would go off without any intrusion. I reported this and on two separate occasions it was attended to but on the third occasion it wasn’t and later I was told to read my manual which was emailed to me. But it continued going off without intrusion so I turned it off until I went away when people I had left to attend to the intruder alarm eventually complained that it was going off without intruders. I then left a one star rating which was responded to very promptly and I am Very Pleased that I can now set my alarm on and go to sleep without being woken up unnecessarily. I was requested to delete the one star rating and I did.It had not worked the way I needed when I had it isince May but I am Very pleased with the service I have received since my last review. Excellent customer service. I have given it four stars as I expect to be back to give it a five star at some stage. This will be when I’ve been away and the people responsible to respond give their views when they compare to how it worked in the past. I am now confident it will be five stars because I have been given the attention I needed. More...

Reviewed on TrustPilot

Great service from beginning to end. Simon was a great salesman and installer. He took the time to thoroughly go through the system with me, without no pressure for me to make a purchase. When he arrived to install he did the job with minimal fuss and took great effort to show me the system and ensure that i was happy and comfortable with it. He then came back for the post follow up, moving the sensors as requested by me and again was thorough in his testing to make sure all worked as it should. Highly recommend the system and the team. More...

Reviewed on TrustPilot

Fabulous customer service! The system is exactly what I needed and the Installation was quick and easy. Great after care too, although to be honest the system is simple to use and I don't envisage any problems, but I know that their very friendly team are there if I need them. Definitely recommend!

Reviewed on TrustPilot

Simon came to extend our existing system to incorporate our shed, summerhouse and garage. Excellent service as always. We wouldn't hesitate to recommend.

Reviewed on TrustPilot

A fabulous and personable experience. We had our alarm fitted last year and have always been updated personally on any changes, etc. Overall, a really good price, especially with Blue Card Discount. The fact it's ours, no monthly charges, any issues we can contact them. We had an initial issue with the sensor in the kitchen, would trigger alarm randomly (alarm is really loud and so off-putting to any potential criminals, by the way) - called up, they collected sensor and tested it. They agreed it was defective and replaced it for free. More...

Reviewed on Facebook

Highly recommended - 5 Star tech product/service. The security product is well designed and ergonomic, it's easy to use, and its mobile application is intuitive. Huge thank you to Simon and Jan for their time; installation and system setup was straightforward. Thank you to Gabriella for ensuring communication is well planned throughout - her customer service is second to none. More...

Reviewed on Facebook

Having looked around for months for a good home security system, I came across SMART Home Security's Google ad. From the initial call to installation and post care, it's one of the best customer services I've received from a company. The security product is well designed and ergonomic, it's easy to use, and its mobile application is intuitive. Huge thank you to Simon and Jan for their time; installation was straightforward, they walked us through the demonstration and helped set up the system. Thank you to Gabriella for ensuring communication is well planned throughout her customer service is second to none. More...

Reviewed on TrustPilot

Superb products, remote alarm setting/disabling has been really helpful. Intruder notification and video is brilliant, and very efficient. No concerns about data security and tampering as it’s on it’s own network and all comms are encrypted.Staff are very friendly and helpful, installation was brilliant and my lesson on how it works was very clear and easy to understand!I would throughly recommend Smarthome security and their products More...

Reviewed on TrustPilot

Very professional in everything from first consolation to fitting and after sales.

Reviewed on TrustPilot

From my very first contact with Simon (who is ex military and it shows in his professionalism) and his team, the service has been first class. The system is superb and fits in with exactly what I wanted from a no fuss self managed, wireless high end alarm. This is my experience!! that the continuity and support has been exemplary and is not what you would ordinarily receive from other well known companies offering contracted managed or monitored systems. Great service from a great team. More...

Reviewed on TrustPilot

We took time researching well before subscribing and Smart Home Security came up as the best overall. The technology is modern. The package good value for money and the service before and after was visibly genuine and excellent. More...

Reviewed on TrustPilot

Smart home security is just that.We wanted a system that had no subscription but could be monitored remotely. This seems to be the only option that met our requirements. The initial cost is steep but the subscription of adt or verisure would make them more expensive over the term of the contract. The system is sleek and easy to control. It doesn't give you the ability to stream video from the video PIR if that's what you want but it does send you video if the alarm goes off which allows you to confirm the presence of intruders. The instillation was professional and friendly. All In all very happy. More...

Reviewed on TrustPilot

Extremely professional Easy to use Can add more alarms on to suit your needs

Reviewed on Facebook

We interviewed a number of Security Companies but liked the idea of being in control wherever we were without having to pay monthly charges. Forgot to set the security system while out shopping but 1 minute with my phone all set. Smart Home Security start with a basic package that provided good coverage of our house including covering doors that might not be locked while we are at home. It does not set the alarm off but gives a warning noise that the door has been opened. Useful if you are at the front door being distracted while others are looking for another way into your house. The doors are armed if you set the alarm. You can zone the protected areas thus giving you security when in bed.A camera has been installed and you can even talk to the burglar. All information recorded by the system viz pictures is off site and can be accessed via your mobile.Don't be frightened by the technology. If have a problem just phone their 0800 number and you will speak to a lovely lady who will talk you through to a solution.Its all wireless thus no wires and if you move you can take it with you. Only 1 unit required mains power. All the rest have batteries with 10 year life. The system can be added to cover fire/monoxide heating control etc. You will see this in their brochure.Its not a cheap system but with technology you tend to get what you pay for. Think how much you could be paying for a monitored system. We did and opted for the Smart Home Security system. Its our system wherever we move to in the future. More...

Reviewed on TrustPilot

Highly recommend Smart Home Security. We liked the concept of 'owning' this product and the fact that we are not tied up to monthly payments. Simon was great, answering all the questions we had, following up after our security alarm was installed. Excellent service all the way through and we feel much more secured now. More...

Reviewed on TrustPilot

Amazing service. Great product. I love that they are honest and give you the best product for your needs they don't try to sell you everything! Most importantly their after sales care has been top notch. Can not recommend this company and their products enough. More...

Reviewed on TrustPilot

I received straight-forward advice, easy to understand explanations of the alarm system. The follow-up support was second to none. I'd buy from them again if I ever needed to. There is no reason to use anyone else! More...

Reviewed on TrustPilot

Speedy installation and good product

Reviewed on TrustPilot

A well organised company that do what they say and at the time stated. Our installation was hassle free and I have rarely met such neat workers - no mess at all. The office admin is equally well organised. We are now confident that we have a reliable security system protecting our home. More...

Reviewed on TrustPilot

An excellent product and a very professional and hassle-free experience. Simon visited the house and showed us the options and we got a quote immediately and an early installation date. The installation was quick and efficient and there was a short training session and a follow up visit. Couldn't be more impressed. More...

Reviewed on TrustPilot