Smallbone of Devizes

We have spent approx 250,000 on a refurb. The project is due to complete next month and we have approximately half of the cabinets, with 7 rooms incomplete. The Customer Service has been diabolical. Despite not receiving the products and no time for delivery, we've still had threats for the final few thousand due. DO NOT USE THIS COMPANY. This is costing us thousands in delays, and we are stuck in terms of what we can do next. We will end up taking legal action, it's just been a nightmare. More...

Sadly, I am not one for reviews but I feel that for the price point being charged and the extraordinary level of poor service I am forced to let others know.

I personally have never experienced a company so poorly run or had such poor customer service with any provider of any kind.

I have spent an enormous amount of money for Kitchen, Wardrobes and Bathroom renovations and I have received not only the worst service, but I still have almost nothing to show for it.

It is now months overdue, and after multiple empty promises and rescheduled delivery dates I still do not have anything I have paid for. Not the product, and for certain not the service.

As with other reviews here, the design process and pre sales was great, but as soon as they had my money everything fell apart.

The planning, delivery and leadership team are some of the worst I have ever encountered.

I have now, months later after huge delays, still only got a kitchen carcass which had to be totally refitted after I formally escalated multiple issues. This was so poorly fitted that I had to request this to be completely redone.

I have had multiple deliveries cancelled without any communication that they would not turn up, I have received the same items multiple times and each and every time they are completely the wrong dimensions and could not be fitted.

At the time of writing, they still have not been delivered or fitted. I also have still not been given any dates as to when I will receive bathroom cabinets, kitchen items, kitchen units, wardrobe units, lighting, electrical goods and more.

I escalated this on multiple occasions to the senior leadership team and even reached the point that I requested a refund and to end this project due to the unbelievable amount of issues and still having not received anything I have paid for.
I was told that no refund would be offered on this project.

I am currently out of pocket thousands of pounds due to missed deliveries, days of off work, missed client meetings and more to essentially project manage this myself and to accommodate deliveries and fitters that never turn up and are never communicated as not coming.

Other major works have been held up and delayed and caused an unbelievable amount of issues.

I currently have no working sink, no fridge or freezer due to electrical goods paid for still being missing and delayed for months. After escalating this multiple times, a rusty fridge full of rusty nails and layers of mold was delivered as a "resolution".

To summarise, deliveries missed, fittings done completely incorrectly without being checked, months and months of delays on every aspect from lighting to units to electrical goods which have all been paid for in full.

I even double paid thousands of pounds for items which I had to battle for weeks to get a refund on.

I would strongly advise that you use another more reputable provider who can deliver.

I hate to have to go down this route, but as it stands it would seem my only option is to seek my funds back via a legal route as this is now ongoing for months and I still have nothing to show for it and nothing I have paid for.

Avoid at all costs, as unfortunate as it is.

I had extremely high hopes and was very excited for my first home, which to be frank has been completely ruined.

I wish things had been different but with a leadership team who cannot keep to their word, or offer any form or resolution let alone anything paid for in full it puts customers in an extremely awful and unfair situation which causes enormous disruption. More...

i walked in, fell in love with one of there kitchens. They installed the kitchen into a home I was building . They have been wonderful! There were some changes along the way, they never said a word. Now that the kitchen is about 8 months old, Ive had to call them back because of some adjustments and again, no problem, no hassle. You get a quality kitchen but also quality service! More...

Reviewed on Google Maps

(Translated by Google) Beautiful shop. Furniture of great quality, excellent service.(Original)Loja linda. Móveis de ótima qualidade, atendimento excelente.

Reviewed on Google Maps

Quality Furniture

Reviewed on Google Maps