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Simon Annear Plumbing & Heating Ltd

Truro, Cornwall

(47)
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4.5/5

47 customer reviews

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1 May 2023

We had a complete new heating system installed with an Air Source Heat Pump in November last year. Initially, it took us some time to get used to the difference from our old oil boiler but Chris, the engineer who installed this gave us some very useful advice and four months on we are very pleased with the result. The customer service from Simon Annear was excellent as was the quality of the work, flexibility to work at short notice around our builders and the finished product. Chris was very professional and made a return visit to answer our questions and ensure everything was OK. We can highly recommend this company. More...

Reviewed on Google Maps

1 April 2023

I used Simon Annear after finding them on the MCS microgeneration certification scheme booked a time and date for an engineer, As the installer walked towards my system he can already spot issues, He also came prepared no need to nip off or go call somebody he was a proper engineer fully equipped with the tools and know how he was there to fix the issue. The system unfortunately failed again so I called again asked for Neil but he has left the company. Another engineer arrived he didn't even get a tool out just stood at the programmer using his phone believed the programmer to be the issue, then he said maybe the pumping station, he left having not done much saying he needs to do research. I then received an invoice for £130. With a half written 'engineers report' I asked for the full report which was sent and it pointed to a few potential issues but not the cause. I was hesitant to to call them back as it had cost me £130 for them to tell me it's broke with no idea why which is what I told them to begin with. I'm unsure what the engineer was there to do if not find the fault? 50/50 used them twice, impressed once not impressed once. More...

Reviewed on Google Maps

1 April 2023

The annual service for an oil boiler was a dream. The engineer arrived as planned, was efficient, professional, explained everything and left without any mess. Perfect - thank you

Reviewed on Google Maps

1 March 2023

Quality workmanship from knowledgable installers.

Reviewed on Google Maps

1 February 2023

Simon Annear has carried out all servicing and repairs to my central heating system since upgrading it in 2018. They are very competent, professional and reliable. I have no hesitation recommending this company. More...

Reviewed on Google Maps

1 February 2023

Very efficient and knowledgeable - serviced our old boiler and gave some good advice that was fair and honest - will definitely use this company in future

Reviewed on Google Maps

1 February 2023

Very impressed with the engineer who serviced our boiler! He was very friendly, professional and knowlegeable. Also all technical info was explained in such a way that I understood and managed to relay back to my wife that evening. He even identified and fixed a wiring fault on our hot water tank that has existed since we have lived at the property which is going to reduce our energy consumption dramatically so couldnt wish for better service! 5 stars!! #happycustomer More...

Reviewed on Google Maps

1 February 2023

Faultless service as ever, from the start with Lisa the receptionist right through to the service team. Always helpful.

Reviewed on Google Maps

1 February 2023

Engineer was on time, helpful, efficient and knowledgeable

Reviewed on Google Maps

1 February 2023

As always, a reliable company delivering a reliable service. Thank you.

Reviewed on Google Maps

1 February 2023

The engineers are absolutely brilliant. The lady who answers the phone and arranges the engineer’s visit is also brilliant. The invoicing is complicated when you have a service plan and it has taken us some time, with the Services and Breakdowns Manager, to get from the original invoice to the correct amount. Having said that - we have managed to come to a satisfactory resolution and the Services and Breakdowns Manager has been very helpful at what is a very busy time of the year for the heating services. More...

Reviewed on Google Maps

1 January 2023

Excellent service, polite pleasant plumber

Reviewed on Google Maps

1 December 2022

Very professional service from office and service engineer Paddy. Recommended.

Reviewed on Google Maps

1 December 2022

Very friendly, Professional service, Punctual.

Reviewed on Google Maps

1 December 2022

Arrived on time. Pleasent and polite. First class service. Thank you

Reviewed on Google Maps

1 December 2022

Engineer arrived on time. Very nice young man and went through the check list with me so that I knew what he had done. Very happy and would certainly recommend.

Reviewed on Google Maps

1 December 2022

The engineer who attended was very polite, friendly and showed that he knew what he was doing and so instilled confidence in me that the job he was doing was going to be carried out very efficiently, which it was! I would recommend this company to all More...

Reviewed on Google Maps

1 December 2022

Excellent, communication, booking and service. Thankyou

Reviewed on Google Maps

1 December 2022

Prompt, friendly service. Engineer was knowledgeable and helpful. Very satisfied and would recommend.

Reviewed on Google Maps

1 November 2022

This firm sent an engineer almost as soon as we rang to tell them of a problem with our boiler. Engineer called found problem and was back next day to remedy it. Excellent service. The engineer was friendly and knowledgeable. More...

Reviewed on Google Maps

1 November 2022

Very good service and good professional staff

Reviewed on Google Maps

1 November 2022

Excellent, reliable, professional and friendly service

Reviewed on Google Maps

1 November 2022

Once again Simon's team has provided prompt efficient and friendly service to the highest standard.

Reviewed on Google Maps

1 November 2022

Professional job, with friendly engineer, would recommend

Reviewed on Google Maps

1 November 2022

Sadly, I've now forgotten the name of the engineer who came to service the boiler but was impressed by his knowledge and manner. Recommended.

Reviewed on Google Maps

1 June 2022

Simon Annear are my go to Heating Engineers in the SW. Responsive and skilful plus cheerful and friendly team. Simply the best and better than all the rest, as the song goes!

Reviewed on Google Maps

1 June 2022

Reviewed on Google Maps

1 June 2022

Simon and his team (particularly Dan and Kieran, both outstanding) did an excellent job of installing an air source heat pump with underfloor heating and hot water. Furthermore, they also fitted out two bathrooms - all to a very high standard. Dan and Simon were meticulous in the planning of the installation and did their utmost to fit in the work around our barn conversion. A professional and highly recommended company. More...

Reviewed on Google Maps

1 June 2022

Reviewed on Google Maps

1 June 2022

Very reliable company. Kept appointment on time, took off his shoes and serviced the boiler and came back to replace flu. Everything works perfectly . Thankyou Lewis for your excellent work, and with a smile. Graham R Russell More...

Reviewed on Google Maps

1 June 2022

This company is great - they do what they say when they say it at a price which is fixed. No complaints only praise

Reviewed on Google Maps

1 June 2022

Friendly, Responsive and Professional staff, arrived on time and completed annual boiler service. Will look to book again for next boiler service anniversary

Reviewed on Google Maps

1 June 2022

This company provided us with a professional response to our boiler breakdown needs. Unfortunately despite their efforts our 20 year old boiler couldn't be saved. They are the sort of professional business we will certainly use in the future. Their jewel in the crown is the immediate recognition and response to a situation by Lisa. More...

Reviewed on Google Maps

1 June 2022

Had a new boiler and gas pipe installed recently which involved bedroom floors being lifted and wasn’t straight forward. After completion I sent the company the below response which says it all really… “I would like to say we were very impressed with the professionalism of Mike, Tom and your electrician (didn’t get his name). They all worked extremely hard, were polite, friendly and the quality of work was excellent. We couldn’t be happier and are genuinely delighted that we chose your company for the boiler replacement. Kind regards Phil and Julie Nankivell” More...

Reviewed on Google Maps

1 June 2022

I had my boiler and heating system serviced. They replied very quickly to my request and the work was carried out without any problems. I have health issues and the engineer was very respectful regarding my needs. More...

Reviewed on Google Maps

1 June 2022

Reviewed on Google Maps

1 June 2022

Our boiler broke down NYE. Once we had established contact a major fault was rectified really quickly. We were kept up to date throughout. I suspect the fault would have been dealt with even quicker if we had spotted the information on the website regarding ‘holiday contact’, rather than just emailing in the usual way. Would definitely recommend More...

Reviewed on Google Maps

9 July 2019

First class professional company. Nothing is too much trouble. Always turn up when they say they will. I was more than happy with complete house plumbing done on a renovation project which included four bathrooms. Very friendly and very knowledgable. I highly recommend. More...

Reviewed on Google Maps

28 February 2019

Competitive prices, lovely helpful staff, very knowledgable, will be using again!

Reviewed on Google Maps

29 January 2019

Thank-you very much for a extremely professional service would highly recommend

Reviewed on Google Maps

29 January 2019

5 stars all round

Reviewed on Google Maps

29 January 2019

Polite attentive staff that cater for your requirements. Professional work completed to a high standard with competitive prices, leaving the work place clean and tidy. 5 star service.

Reviewed on Google Maps

30 November 2018

No idea about there ability to do plumbing work, but the driver I met in the silver van in Camelford needs to retake his driving test. Dangerous driving at best! Evasive action required! More...

Reviewed on Google Maps

3 July 2018

First class service from start to finish new boiler fitted clean and tidy

Reviewed on Google Maps

29 May 2017

Couldn't tell you what the plumber is like, we never got further than the receptionist - incredibly unhelpful. We were immediately told that as our heating system was installed by someone else there was nothing they could do. When we asked if she could recommend someone, the response was: 'Google it'. Livid - customer service costs nothing. More...

Reviewed on Google Maps

29 May 2017

The rudest receptionist ever!
She must lose them a great deal of business: Zero empathy, clarity and professionalism - a most unpleasant woman.

Reviewed on Google Maps

28 October 2015

Had a new house built and Simon Annear Plumbing & Heating carried out the complete heating & plumbing installation including the MCS registration for the heat pumpmost professional & reliable trade we had on site.highly recommended

Reviewed on Yell