Sherlock Homes Properties Limited

AVOID SHERLOCK SHAMBLES!

Wish we had read reviews of this company beforehand.

These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure in the not too distant future. Here is our experience…

The people behind this company are true shysters. At the top is Helen Sherlock, the managing director (you only have to google her name to find out what she’s been up to). Below her are the incompetent minions, don’t think I spoke to the same one twice, they have a huge turnover of staff. The minions have no power or authority and have to ask for the leaders permission for the slightest thing, there’s no point in dealing with these, they are all clueless. We rented a property with Sherlock Homes for 18 months. We were told when viewing the property that the managing director of Sherlock Homes, Helen Armstrong, was also the landlady to the property, this appealed to us as we thought if ever there’s a problem, we can go directly to her. When we handed in our notice to end the tenancy the problems started. First of all, a months notice wasn’t enough, it had to be a calendar month notice so we ended up giving 6 weeks notice. During this notice period there were viewings, on one occasion the person conducting the viewing turned up without keys and I received a phone call asking if I could return to the property to let him in, which I did. This company conduct two checkout inspections, one is a pre exit inspection, the other is a final exit inspection. We ensured we attended both inspections. This was done by one of the minions, Sam Mansoor. During the inspection he asked about a series of water marks on the exterior bedroom wall. I explained that a weed had been growing up the side of the house and the landlady had arranged its removal back in Sept 2019. Removing the weed also removed some cement from the brickwork causing water to gain entry and marking the wall. We reported this to the landlady and took pictures for our benefit. Helen’s husband and son came to repoint the brickwork, gave us a dehumidifier and told us they be back to paint the wall when it had dried. The repaint never happened. Sam Mansoor informed us that he would take his findings to Helen Armstrong, create a report and get back to us in due course. We the received an email informing us that due to ‘condensation from drying clothes in the bedroom’ we would be charged £100 to redecorate the bedroom. £100 isn’t a lot of money but its the principle, we were not at fault here and they were trying it on. We had to explain again what the cause of the damage and it was beyond our control. Sam Mansoor and Helen Armstrong were adamant it was our fault and to take our dispute further with the deposit protection scheme. We spent hours opening a dispute with the deposit scheme, and uploaded all our evidence. Several weeks had passed so I called the deposit scheme asking for an update. I was informed that our deposit was held under an insurance policy, meaning Sherlock Homes had our money but there was an insurance policy took out against it. I was under the illusion the deposit scheme held our money as Sherlock Homes informed us that our money was held by the deposit scheme and they did not have access to it. We had been lied to by Sam Mansoor. After finding this out I rang Sam Mansoor and started to demand our money back, 2 months had passed by this point, our patience had worn thin. I threatened that I’d visit the office and the managing director and wouldn’t leave until I had our money back. It took threats to start to be heard. I was ringing on an hourly basis asking for updates, shouting matches on the phone, I pestered them to death until they eventually decided to refund our deposit, in full and without going through the deposit scheme. Please use a different company if you can. if you can’t then my advice would be to take pictures of everything, report any faults and keep all evidence for the duration of your tenancy. More...

Fantastic service throughout the whole process of selling our house.
I would recommend this company without hesitation. Thank you Paul and the team.

Reviewed on Google Maps

Thanks to David for helping me find my new flat and Hamza was a pleasure to deal with in the admin department.

Reviewed on Google Maps

We sold our house through Sherlock Homes Sales. Paul Jenkins was helpful and supportive throughout and provided an excellent and professional service. Thanks for making the process smooth and trouble-free. More...

Reviewed on Google Maps

I worked with Tony E'Silva at Sherlock Homes. I received excellent advice on what work was needed to be done to ensure I achieved the best rent. The rentals valuation was accurate and Sherlock Homes found me good tenants quickly. I am very happy with these services and would highly recommend. More...

Reviewed on Google Maps