Serviceteam Ltd

Reply from Serviceteam Ltd

Hi Sally - Thank you for taking the time to review serviceteam. We appreciate your kind words about our communication, service, and especially our summer discount. Our team strives to provide our customers with the best customer experience possible. We are thrilled to hear that you felt looked after and would like to invite you back for any future maintenance services or discounts. Thank you again! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Carole - Thank you for your kind words about serviceteam and the recent boiler installation! We pride ourselves on providing friendly, reliable boiler service that our customers can trust, and we are so pleased to hear that your experience upheld that promise. We strive to deliver quality services each time. At the same time, we value honest feedback like yours to guarantee an even better experience in the future. We hope you enjoy the comfort of your new boiler and that it stands up to the test of time! Please contact us with any questions or concerns you may have. Thank you again for choosing serviceteam! Stay safe - Serviceteam

Reply from Serviceteam Ltd

Hi John - Thank you for your kind words about the serviceteam boiler service and for leaving us a 5-star rating. We are delighted to hear that our services have met your maintenance needs and that you would confidently recommend us. It is always a pleasure to read feedback from satisfied customers like yourself who have experienced the high quality of service we strive to provide. Thank you for being such a loyal customer, and we look forward to helping you with future boiler service and other maintenance needs. Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Stian - Thank you for your positive review of serviceteam. We're thrilled that your experience with Jader was so professional and satisfying. His engineers do everything possible to make sure an outstanding service is delivered, and we really appreciate your recognition. We constantly strive to provide the very best customer service experience, so we are delighted that you noticed the staff in our back office, who worked diligently to ensure all your needs were met. We'd love to welcome you again in the future, and thank you for taking the time to share your review. Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Mark - Thank you for taking the time to share your feedback with us. We truly appreciate your business and the opportunity to address your concerns. In response to your request, the quoted work encompassed two essential tasks required to successfully complete the entire project: 1. Removing the bath tap and tiles, preparing the wall for tiling, and installing new tiles (supplied by the customer). The process also included grouting and applying silicone, concluding with reinstalling the bath tap. 2. Ensuring a durable and watertight finish by sealing the bath and panel. We take great pride in our commitment to transparent pricing, and we want to assure you that there were no hidden charges involved in the project—the quoted amount covered all the specified tasks and services. If you require any further details or have additional questions, please do not hesitate to contact our help desk. We are always available to assist you. Once again, thank you for choosing serviceteam. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you - serviceteam

Reply from Serviceteam Ltd

Hi Mustafa, First, we thank you for selecting Serviceteam for your property-related maintenance tasks. We value your feedback, although we have not undertaken any new assignments since 1st December 2022. However, We have provided service for several property tasks; we are sorry you feel this way. And we are wondering why you should highlight these concerns now after providing detailed feedback on the tasks you mentioned. For further reference, we will note them here in brief. Installation of en suite bathroom tap – 22nd August 2022: After conducting an inspection, we discovered that the current tap was corroded, needing a new tap. Once the new tap was installed, we received a leak report. We promptly revisited the site, removed the tap, made necessary adjustments, and reattached it. So the leak issue was successfully resolved. Please note that the tap was leaking into the basin and did not cause any damage to the flooring. Disconnection of washing machine 22nd August 2022: Upon investigation, we found that the water under the sink was not originating from the washing machine but from the non-return valve connected to another component that is no longer present. The existing valve was the source of the leakage, unrelated to the washing machine installation. It is worth noting that the washing machine is connected to a separate valve specifically designed for the sink. The leakage we identified was specifically from the non-return valve. We covered it with a bag as a temporary solution, but we strongly advised that it should be replaced. If you still require it, we would be pleased to provide you with a quotation for the replacement. Installation of water softener – 22nd August 2022: Water softeners may have different installation requirements based on manufacturer guidelines. After the initial installation, our engineer consulted with the manufacturer for guidance on addressing the issue. A follow-up visit was scheduled to implement the recommended solution. On 18th November 2022, the problem with the water softener was successfully resolved. The exact cause of the fault is unknown, but possible factors include low pressure, the air in the system, or a mechanical issue. The installation adhered to the manufacturer's guidelines, and thorough testing was conducted for proper functionality. Moving toilet and mini hygiene shower – 1st October 2022: The engineer disconnected and repositioned pipes to replace the toilet and hygiene shower. He then identified a leak coming from a different section of existing pipework, not the area they worked on. Our quotation mentioned that we could not guarantee the condition of the existing pipework and fittings. Your review stated that no other work had been done in the house, but the engineer observed discrepancies indicating otherwise. A photograph provided by you showed a hammer, suggesting additional work had been conducted. Our team values transparent communication and consistently performs plumbing tasks diligently. We firmly believe the work we carried out on your property is unrelated to the reported leak issues. If there had been a leak, we would have fixed it, as we have no interest in leaving pending work. We have been in the plumbing business for over a decade, ensuring professional service. We explained why the raised issues were not caused by our actions and offered a recall visit for further inspection, which was not accepted. The plumber in question has extensive experience of over 20 years, including 7 years with Serviceteam, completing over 10,000 jobs and receiving positive reviews. Neither the plumber nor our company engages in substandard work or misrepresentation. Despite our commitment to service excellence, our experience in this matter has been equally unpleasant. Thank you!

Reply from Serviceteam Ltd

Hi Ken - Thank you for leaving us a positive review. We are thrilled to hear that serviceteam provided excellent service for you promptly and at a good value. We strive to provide all of our customers with a top-notch experience, and it's great that we were able to hit the mark with your needs. Thank you for leaving such an amazing review and for your loyalty – here's to more successful projects ahead! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Sally - Thank you so much for the kind review. We're delighted that our team was prompt and professional and got right to work on dealing with your issue. Our team has worked hard to be able to get out to projects like yours quickly and efficiently, so we appreciate your feedback and your appreciation of our efforts. We hope you continue to use serviceteam for projects in the future. Your trust in us is greatly appreciated! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Mark - Thank you for taking the time to share your great review. We're thrilled that our team demonstrated remarkable skills during your project and delighted to hear that you will consider working with us again. At ServiceTeam, we always strive to offer top-notch service of the highest quality and customer satisfaction is our primary goal. It's wonderful to receive recognition for our hard work and dedication; thank you for letting us know how much you appreciate it. We look forward to working with you again soon! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Trevor - Thank you for considering our services. However, it is essential to clarify that we are not qualified to work on LPG systems (Liquefied Petroleum Gas). Our expertise lies in natural gas systems. We believe in providing our customers with the highest level of service within our area of specialization. We would be more than happy to serve you with any natural gas-related projects. Thank you!

Reply from Serviceteam Ltd

Hi Mike - Thank you so much for your kind words regarding the service of serviceteam. We strive to provide quick response times, accurate information and efficient problem resolution in order to ensure customer satisfaction. It's great to hear that you have recognized our efforts! We hope you'll continue to rely on us for your service needs in the future. If there's ever anything we can do to improve your experience further, please let us know. Thank you again for trusting us with your business. Stay safe - Serviceteam

Reply from Serviceteam Ltd

Hi Hassan - Thank you for choosing serviceteam for the toilet repair diagnosis at your property. Following our engineer's thorough assessment, it was determined that the job required the installation of a new fill valve to complete the repair. So, we provided you with a further work quote for installing the fill valve. However, you did not proceed with the further work and declined the quote. Please note that we only charged you for the on-site toilet fault diagnosis conducted by our engineer, which took approximately 30 minutes. Thank you!

Reply from Serviceteam Ltd

Hi Lucy - Thank you so much for taking the time to review serviceteam. We are delighted to hear you experienced clear communication and professionalism from our helpdesk team and engineer. We always strive to provide fast and accurate services, so we appreciate your feedback regarding the breakdown of results. We will investigate this further and use this information to continue making improvements towards a quicker process in the future. Again, thank you for the feedback, and we look forward to serving you again very soon! Saty safe - serviceteam

Reply from Serviceteam Ltd

Hi Nigel - Thank you for your feedback with a 5-star rating. We appreciate you taking the time to leave us such a great review. We're so glad that Kate could provide you with clear and professional information. It's wonderful that Leonardo could also clearly explain the bathroom leak fault, even if it wasn't possible for him to fix it on this occasion due to it coming from a neighbouring property. We strive to make sure our customers are well-informed throughout their journey with us, and we'll be sure to pass your kind words along to both Kate and Leonardo. Thank you again for choosing serviceteam! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Maria - Thank you so much for your kind review. We're delighted that your experience with our prompt response and customer service exceeded your expectations. We pride ourselves on providing excellent service to all our customers, and we thank you for sharing your positive experience. If there's ever anything else we can do for you, please don't hesitate to reach out. We look forward to hearing from you! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Saumitra - Thank you for your wonderful review. We’re delighted to hear that our engineer provided you with the guidance you needed and that we’ll be your go-to person for future service needs. Here at serviceteam, we are committed to delivering excellence and ensuring each customer is satisfied with their experience. Our team takes pride in their work, and feedback like yours helps us confirm that we are doing right by our customers. Thank you again for your glowing review; it means a lot to us. Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Jonathan - Thank you so much for the kind words. We're thrilled to hear that we were able to meet your needs on time. The relationships we build with our customers are incredibly important to us, and we strive to make sure each customer is satisfied. We appreciate the time you took out of your day to leave such a positive review, and it means a lot that you are pleased with our service! We welcome you to call us again for your future projects. It has been a pleasure working with you! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Alicia - Thank you for taking the time to review our serviceteam with a 5-star! We strive to provide top-notch service and are delighted to hear we achieved that with you. Your kind words mean a great deal and will be passed on to our team as a reward. Our objective is always to provide beyond expectations, which sounds like that was the case this time. We take pride in not only solving your problem but also offering expert advice on improving your hot water pressure further. It's wonderful to hear that you were pleased with the outcome! Thank you again for your feedback, Alicia. The serviceteam hopes to serve you again very soon. Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Brien - Many thanks for the kind words and recommendation. We value your loyalty and appreciate you taking the time to share your experience with us. We are thrilled that Harry could keep efficient communication with you on WhatsApp and that our electrician arrived on time and did a great job removing the redundant live electrical wiring. Your satisfaction is our priority, so we'll make sure to pass along this feedback to our team here at serviceteam. Thank you again, and we look forward to seeing you soon! Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Helen - Thank you for sharing your 5-star experience with us. We're thrilled that our team provided amazing service and responded so quickly! It's wonderful to hear that you felt informed throughout the process; that is our high priority. We are glad our team was able to assist and handle your emergency with such speed and efficiency. Thank you again for entrusting Serviceteam with your needs, and we look forward to helping you in the future if needed. Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi Muhammad - Thank you for taking the time to give us your detailed review and kind words. Our team at serviceteam works hard to ensure we provide the best customer service possible. We are especially delighted to hear that our engineer, David, was able to give you a satisfactory solution and deliver an exceptional experience! We're glad we could leave you with hot water and heating so you can quickly return to your everyday comforts. Your recommendation of David has been noted and will be presented to him along with recognition for his hard work. Thank you again for trusting us with your needs. We look forward to working with you again in the future if needed. Stay safe - serviceteam

Reply from Serviceteam Ltd

Hi James - Thank you so much for sharing your positive experience with Serviceteam regarding wooden flooring work. We strive to provide a professional and courteous customer service experience, and we're glad it was reflected in your interactions with us! Thank you for mentioning that our work not only provided your property with a polished and well-crafted finish but also made it feel like home. That is what we aim for every single time. We are glad you were satisfied with the result and look forward to having us do more work on your property soon. Thank you for choosing Serviceteam! Stay safe - serviceteam