We had great experience at the store we didnt get pressured into buy anything.
The store manager Kevin was the staff member on the day to serve us. He took the time to talk us through our purchase.
Kevin was most helpful when i was unsure about the size of the suite for my sitting room he measured all options of the suite that i wanted.Kevin was more than happy to ensure we left the store happy Kevins customer service was excellent.
10/05/2018 Alastair Scott
Excellent and curtious service looking forward to many years of use.
23/09/2017 Georgia McBride
Felt intimidated straightaway when there were at least half a dozen men (staff) standing on the stairs inside shop talking as we walked in. They were like vultures waiting to pounce.
Sure enough a salesman came over and gave us his patter then said he would leave us to look without being hassled. He did the total opposite! He also had a complete change of attitude towards us when he realised he was not going to make a great "bonus" out of us as we declined the extra care packages offered on our sofas.
Still waiting on our sofas being delivered but pushy salesmen and a lack ofgood customer service would not encourage me to shop in here again!
17/08/2017 Margaret McPherson
I wish I could give this company no stars. Bought a carpet and within 1 year had bald patch on the stairs and in the living room. After the carpet being inspected by SCS was informed it was how my mum walked up and down the stairs, bearing in mind my mum has difficulty in climbing stairs they said it was due to her heel rubbing on the rise. The bald patch in the living room I was told this was due to TV shuffle, as my mother was rubbing her feet as she was watching TV. Told them this was rubbish as we had other carpets and never ever had a bald patch. Please avoid this company
25/07/2017 Joseph Healey
Staff were horrible and didn't offer us any help at all and when we walk in they asked if we were lost. There was 4 staff on and they were just stood about talking with each other showing no care in the world. We felt like we were intruding and there was no other customers and they didn't even say goodbye.
Poor place would never go again.
12/06/2017 Elizabeth McGuire
Customer service is non existent. Staff can be pushy and rude. My mother bought a sofa from here and it was a nightmare. The way customer service treated a 76 year old customer was horrific. My opinion -
30/11/2016 Ian McIntyre
Very helpful staff, competitively priced. We carpeted our home through this outlet, took the finance option as it's really easy to pay off with such low monthly payments. No complaints so far.
15/07/2016 Natalie Miller
Staff were really nice when we purchased our sofa. Continued to be helpful when I phone in. Have no issues with staff members.
We were advised that our sofa would arrive within 8-11 weeks it's now 13 weeks and it's still not arrived. Was advised last week that it will be in by the 15th of this month. Called back today, won't be in till end of next week.
Fed up with having to chase up for my sofa. Appalled at the time it's taking. I understand it's difficult to garentee a date but a bit of communication wouldn't go a miss.