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SC Door Co

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About

We supply, fit and repair all types of garage doors in Durham, Gateshead, Newcastle and across the North East.

5 hires on Bark

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Reviews (68)

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4.5/5

68 customer reviews

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9 April 2024

Update from my previous Bark review where I explained how my
deposit of £1300 was not returned and had to be paid by my Bank as a Scam Refund.
Reporting this to Action Fraud seems to have no effect and the
Banks seem happy to reimburse these Scams.
Who is going to stop this behaviour?
More...

6 April 2024

Update from my previous review - We have just had news from our bank to say they have investigated our case and concluded that we were the victim of a scam and have refunded the full amount of our deposit.

3 April 2024

Sam Caines came to give us an estimate for a new garage door and was very professional and knowledgeable. He gave us a price which we were happy with and we paid a deposit and agreed a fitting date. This is when the problems started. He contacted us on the day of the fitting to tell us he could not do it as the new door had not been delivered which we accepted and set a new fitting date. On this fitting date he contacted us to cancel due to the forecast of bad weather and a date was set for the following week. On this day he just did not turn up with no explanation and despite many calls and messages he did not reply. Eventually after 4 days of calls and emails I eventually got to speak to Mr Caines and it was agreed that he would do a full refund of the deposit that had been paid. Since then on the odd occasion that he has replied to my emails he has just made excuses and promised the money would be paid soon. As we have waited for over a month now for the refund we have decided that he has no intention of paying it back so our bank are now looking in to trying to recover the money for us. On reading other reviews it seems that we are not the only people he has done this to so my advice would be to avoid using this company at all costs. More...

29 March 2024

Sam came out straight away --he did a great job by fixing the censor and fobs-- his price was £205 less than the one quoted by another firm . whatever the other reviews I was very pleased with the job he did for me More...

23 March 2024

My experience with Scdoorco was dreadful like so many others.
Sam Cairns came to measure up and suggested the best garage door for me.
I paid £1300 deposit and a installation date agreed. This date passed as it did on another three occasions.
Phone communication was ignored and the only method of contacting Sam was via email.
After two months of excuses I requested my deposit be returned.
More delays followed and so I reported to my Barclays Bank.
They informed me after investigating my claim that they will
refund my £1300.
This has now appeared in my Bank account as SCAM REFUND.
More...

28 February 2024

Do not use SC doors. Sam Caines will come across as genuine and quote a good price. He will then ask for 50% deposit. Once he has your money he will not turn up and string you along for a while then when you try to contact him he does not answer to emails or calls. Do NOT GIVE HIM YOUR HARD EARNED MONEY. I am £2k out of pocket.
Seems like this pattern is repeated on other reviews but they get removed somehow leaving only 5 star reviews. I can only assume these are from his friends and family.
Fraud and a thief
Police now involved. I only wanted a new garage door !!
More...

15 February 2024

We appointed SC Door Co to replace two shutters and have never been as frustrated or let down by another company.

We ourselves are a small company and the doors are important to us for our day to day operations.

After taking the deposit payment, SC Door Co initially where responsive. It wasn't until the date of install that red flags began to appear:

They didn't show to the initial date they provided.
Then when we finally managed to get in touch several days later, Sam Caines offered to come 2 weeks late and assured us they would complete the works with a 10% discount.
After then not showing on the day, Sam assuring us he would be here in 15 minutes. Only to no show again and has gone missing.
He has now been missing for 2 weeks and refuses to answer our calls or emails.

IN 20 years of business I have never been so frustrated and let down by someone.

I believe this company/site to be a scam, we are now in the process of recovering our funds through solicitors and the small claims.

I hope this review helps others not make the same mistake.
More...

12 August 2023

Messaged for a shutter Key said they would come out Monday never arrived - messaged and left a voicemail to be ignored Messages again Tuesday to be told someone would come Thursday Someone came Thursday said they didn’t have the right part and would come back - no one came back no phone call nothing Sent two texts, Rang, sent 5 Facebook messages and been ignored on all areas

Reviewed on Facebook

23 February 2023

Fixed garage door so it now works like new so saved us a small fortune (as other companies who came out said it had to be replaced! ) Very honest guy and wo t hesitate to recommend to others! Thank you! More...

Reviewed on Facebook

18 January 2023

Sam and his team have just replaced our old manual door with an electric roller door. From the quotation appointment to the fitting everything's been great. On time, professional, clean and a faultless install - Thank you! More...

Reviewed on Facebook

19 November 2022

fixed decrepit garage door and saved us a fortune for replacement door, very happy with repair. would highly recommend

Reviewed on Facebook

11 November 2022

Sam came out to repair my garage door on the same day. He was super professional but also really friendly and helpful. Would defo recommend this company to anyone. Thanks Sam.

Reviewed on Facebook

2 November 2022

thank you for getting me out of a bind after washing my roller door key fob, thank you for getting to me so quick and having replacements the next day. Great workmen and friendly phone customer service 5* More...

Reviewed on Facebook

26 April 2022

Great experience with Sam and my two garage doors. They look great, very professional service from start to finish.

Reviewed on Facebook

13 April 2022

Excellent service from Sam and team. Came and quoted, no pressure or hard sell. New garage up and over door fitted without any problems. Chuffed with it. Would highly recommend. More...

Reviewed on Facebook

28 June 2021

Sam replaced our old manual garage door with a new steel, electric one (it a game changer 😂). Great advice given, fitted well and a good price too. Thanks Sam (& Pickle!)

Reviewed on Facebook

25 June 2021

Amazing service by Sam yesterday. Came out to repair a door at a property we have just moved into. Came out same week and fixed it there and then. Fabulous service, really professional and his card is now firmly in my trusted regular trades file!! Thank you so much. More...

Reviewed on Facebook

verified
23 June 2021

Garage Door Installation

Really nice chap Sam. Very helpful.

verified
6 May 2021

Garage Door Installation

SC DOOR CO came out and gave a quote for a new roller shutter door. They were competitive and professional so we went with them. They arrived at 930am and completed the work on the afternoon and showed me how it all works. I also got a three year guarantee in with the price. I would highly recommend using SC Door Co. Thank you very much More...

21 April 2021

Got garage door fixed today. Quickly repaired, great service and a very happy customer 😊 thank you!

Reviewed on Facebook

6 February 2021

Sam is spot on, stuck to his quote and the quality of his work was top notch.

Reviewed on Facebook

16 January 2021

Had the problem sorted over the phone within the hour great service

Reviewed on Facebook

19 November 2020

Efficient work and on time to complete work, kept informed of all work completed on time. Highly recommended

Reviewed on Facebook

9 November 2020

Needed a quick repair on faulty garage door. Called SC Door Co who came out and repaired the fault on the same day, very good service and reasonable price, would highly recommend.

Reviewed on Facebook

8 October 2020

I needed a new lock on my garage, quick to respond to my enquiry and carry out the work. Good job and good price

Reviewed on Facebook

17 July 2020

Great service. Very quick in getting to my home, very quick fixing the garage door, and really good price. Can't recommend highly enough.

Reviewed on Facebook

18 June 2020

Great service from start to finish. Good communication, reasonable price and payed attention to detail for a perfect finish. Highly recommend.

Reviewed on Facebook

30 July 2019

excellent service - good price - and a lovely young man.Would highly recommend also arrived exactly when he said he would.

Reviewed on Google Maps

24 July 2019

The cables on my garage door had failed. I called SC Door Co and they came the very next day and fixed the door within half an hour. Great company and I would fully reccomend. More...

Reviewed on Google Maps

18 May 2019

Would highly recommend for anyone looking for an office, good car parking, fast internet speed. Worth a visit.

Reviewed on Google Maps

8 May 2019

Outstanding venue, really modern, quite cheap to hire out, highly recommend for meeting room hire.

Reviewed on Google Maps

8 April 2019

Really nice environment, used the centre for a meeting, would use again, very clean and modern.

Reviewed on Google Maps

8 April 2019

What a find, great venue, excellent atmosphere, ideal office location, highly recommend.

Reviewed on Google Maps

8 April 2019

Meeting rooms are ideal and really affordable, nice modern building. A must visit for any local businesses looking for meeting room hire or office space.

Reviewed on Google Maps

8 April 2019

I was quite surprised to find how modern this building was, the layout and design is really smart, the colour scheme is quite cool, highly recommend this centre for office space for businesses and meetings, I have had a few meetings here and found the centre manager to be quite welcoming and professional, not only that but the price for a meeting room is quite competitively priced.

Reviewed on Google Maps

27 February 2019

Fantastic service from Sam! Called him on Thursday. He gave us a reasonable quote on Friday, ordered the parts and had our garage door fixed by Monday! Highly recommended! A friendly and professional service! More...

Reviewed on Google Maps

8 February 2019

Fantastic venue, great facilities, nice and clean, highly recommend for anyone looking for affordable office space.

Reviewed on Google Maps

28 January 2019

Fast response. They made our door look as good as new. They where careful to insure our security features where kept intact and came back again at a later date to attend a previously existing door handle issue. Friendly and reliable. Would use them again! More...

Reviewed on Google Maps

8 January 2019

Fresh, modern set-up. Really good rates. The pool table completes it nicely

Reviewed on Google Maps

8 January 2019

We hired a meeting room out for our regional meeting, excellent venue, clean and smart, it even has a pool table! Highly recommend.

Reviewed on Google Maps

8 December 2018

Nice unit for business advice and some nice rental offices

Reviewed on Google Maps

8 November 2018

Excellent facilities and hosted a brilliant networking event this morning which boosted my business.

Reviewed on Google Maps

8 November 2018

Excellent facilities, well presented and perfectly positioned for the East Durham area. The centre is easy to find, brightly decorated and has facilities that are not only reasonably priced - but are well thought and carefully planned. From USB ports in the power sockets, to the bright decoration, it's obvious that someone's put a lot of consideration into bring this building back to life for local businesses to use and grow - well worth checking out! More...

Reviewed on Google Maps

8 November 2018

The office solutions provided at the East Durham Business Centre completely surpassed my expectations. The individual offices are bright, clean and extremely well presented with excellent facilities; including a meeting room and photography studio available to hire by the hour. The culture among the businesses already renting space is friendly and inviting - there's even a community pool table for when you can't get your 'business head' on! It's also very affordable, which is a prime consideration for most start ups. It's clear a lot of thought has gone into providing what most small businesses need at the start of their journey. I would definitely recommend you take a look. More...

Reviewed on Google Maps

8 November 2018

Smart, fresh offices of various sizes in a newly renovated, secure building, in East Durham. Friendly staff and very reasonable rates. Ideal for short or longer term use. Has kitchen facilities, conference rooms, larger and smaller offices, situated on the ground and upper floors, including an infinity photo studio room. More...

Reviewed on Google Maps

8 November 2018

East Durham Business Centre has excellent facilities to cater for those starting in business and needing office space at very competitive rates. Great networking event yesterday Paul. More...

Reviewed on Google Maps

8 November 2018

this is a super compact business centre with good facilities and ran by Paul Divine who gives great personal service.............highly recommend..

Reviewed on Google Maps

30 October 2018

Great Service

Reviewed on Google Maps

30 October 2018

Very pleased with the quality and service and would definitely recommend them and would happily use them again. Excellent and prompt service.

Reviewed on Google Maps

8 October 2018

I can't fault this place, excellent facilities, all modern and clean, easy parking, only a few minutes from the A19, for the price of the meeting rooms it's ideal for us. Highly recommend.

Reviewed on Google Maps

Q&As

We are a friendly local company who strive to keep our customers happy and retain our excellent reputation.

We supply and install garage doors and roller shutters on site, across Durham, Gateshead & Newcastle

Services