Besides being a great resource for quality tile at good prices, the team is friendly and knowledgeable. For any project, no matter how small, they know how to help. I can't thank them enough for helping me get a great result on my project with very short notice. A class act! More...
I have always been happy with the service at Santa Rosa Tile over the years but I was really thankful in two recent visits. I am doing a tiling job myself and was a bit nervous. While I cut most of my tile with a manual tile cutter, I had a couple of complicated cuts that needed a wet tile saw. They really helped me out to get the perfect cuts for the pieces I need. A big thumbs up for helping me get my job done. More...
They couldn't find what I was looking for. So they gave me the names and numbers of two others that could. Very helpful.
Great selection and service! Melrose was so helpful and knowledgeable. It was a pleasure picking out our kitchen backsplash.
Great place to get tile & supplies!
They had good customer service and an amazing selection of tiles. Ceramic, glass and real stone tiles in so many styles and shapes!
I went to a tile shop in Santa Cruz and another in San Jose, both of which provided minimal service and minimal communication. I felt as if I wasn't making any probress.After looking up other store locations for the particular tile I was interested in, I found that Santa Rosa Tile Supply carried that brand of tile. I contacted them via email and the same day Dale Swafford had returned a detailed quote to me! I was very impressed with the prompt response. I asked a few more questions and again received a quick response from Dale.I placed the order and Santa Rosa Tile Supply has kept me informed about the ETA of the tile order. We will be picking up our order this weekend (driving all the way from Santa Cruz!) I very much appreciate the excellent communication and helpfulness and am more than willing to make the drive. Their pricing was also very competitive. More...
Great store with a great selection.The staff is courteous and attentive.Galen has a great eye for design, and I was blown away by the amount of material available within a week.Worth a visit!
Great service, lots of samples, very knowledgeable
The staff was very friendly and knowledgeable and helped us remodel our bathroom as well as stay within our budget. I never felt like they were trying to upsell or pressure us into purchasing something we really didn't need. I highly recommend Santa Rosa tile. Our bathroom turned out great, and now the ironic thing is that the bathroom is the nicest room in our house. More...
My husband and I went to Santa Rosa Tile Supply the other day and had an excellent experience with Christine. She was very patient, helpful, and knowledgeable throughout the extended period of time we spent there. It was only when we were on our way out the door that we found out that she had stayed one and a half hours overtime to serve us. Someone else might have turned us over to a coworker, but she stayed without ever seeming rushed, impatient, or resentful about the amount of time we took up. I would definitely return based on the service I received and the wide selection of tile. More...
They let you use the saw in the back for DIY projects. Only place that provides this service.
Michael was Excellent in Customer service patients and Knowledge Thank you Michael
Who reviews a tile supply house? I have to!The bullnose tile that went with my floor tile was defective (the painter's blue tape pulled off the finish). I talked to Buddy and showed him pictures, which he sent to his supplier/manufacturer. He asked me to get a bid from my tile setter to pull the old and install the new, which I did. A few days later I got a call from my tile setter asking if he could come over the next day (which was a Sunday!) and install the new tile he had in his possession. Besides the fact that I have an awesome tile setter, Buddy really took care of me with absolute professionalism and enthusiasm. This was an amazing experience. More...
Had to update my review of SRT. I just love this place. The best people work here and they go the distance. Other tile stores the people say hi from their desks or not at all. At SRT they come out from behind the counter to say hi and see if you need help. I have a client that I brought here for back splash tile for a kitchen remodel. She fell in love with a tile. Buddy called me the next day after he checked availability and we were short on the amount needed. My client was very disappointed. Buddy dug in and called the company and tracked down the amount I needed from different states. AND all in the same dye lot to match. This is why I go to SRT. These people care. More...
The selection is pretty good. A bit pricy but the quality is there unlike the box stores. Staff is friendly and helpful.
very professional and still you feel right at home.. thank you Diane for your patience and help
Thanks to Galen's eye, I have beautiful bathroom! Honestly I could not have done it without her help she was so helpful picking colors and tile totally got into our project and even hooked us up with a local contractor to help us finish the job I could not have asked for more
Working on a bathroom remodel and needed to change our selection at the last minute. I worked with three different sales people on multiple visits to the store. They were very organized and got a quote started for me right away. This was helpful because every time I called or visited any one of the reps were ready to help (great because we were on a tight timeline). They were helpful in checking the location and shipping dates for our tile to ensure that we'd select something that would keep our project on track. We finalized our order late in the day and they made sure to get it in so that the items would ship as soon as possible. I found pricing to be very clear. the tiles were labeled and our sales rep helped us calculate costs of many different options to get us to an item we loved in our price range. They have some incredible high end tiles but also had a lot of nice/more affordable options on sale. More...
I went there and it is a tile store. This review is 5 stars for the bathroom. super clean. Also, Their espresso bar was amazing. I could not believe that they offered hand made coffee with every tile. Seriously. I had my whole house tiled just so I could get free coffee every time I was near Todd road. Those other 1 start reviewers are clearly haters. Who gives one star because they found a better price somewhere else? Anyways. Long story short, it's a cool place, great coffee, and a small local business. I chose to give them my money because I love America. I did it for the troops. More...
The staff here was very friendly. My husband and I came in looking for tile for our bathroom, and while they don't carry the exact tile I was looking for, the woman showed me several alternatives and was overall very friendly and helpful. I would come back here for future projects. More...
I've used this place several times and always had a positive experience.Nicole helped me in the tile selection process (I am/was a complete rookie at ordering tile) and after explaining the process also helped me to calculate cost for each tile I was considering. When I ordered the tile, I was told that it would be a week before it came in, but luckily for me it was there in a day or so! (My only small complaint is that they don't break up boxes of tile, so your order of square footage of tile will be rounded up to the next box of tile.)Next, I called back as I needed some edge tile for our bathroom. I talked to Chris on the phone who looked up my information. It turns out that the type I ordered is unavailable in edge tile. (!!)Not a problem - Chris suggested that I use Schluter edging (never heard of it before). He went out of his was to email me pictures that he took of the various types of Schluter edging products that they carried, so I could compare and make an informed decision without visiting the store. Chris also followed up with me to let me know that he would be out the next day and handed off my info to Dale.I decided to go to the store (just to be on the safe side) to compare the Schluter edging products to the tile that I purchased from them. Dale walked me through the different types that they had and how they might look mocked up against other tile. I placed an order and left. I then called Dale to add another length of edging to my order and would pay the difference when I picked them up.When it arrived in the store, an employee graciously loaded them into my truck. I also went back there just the other day for a soap dish - if you've never thought about how challenging it is to get the exact soap dish you need from most places, trust me - it is! My last stop was Santa Rosa Tile, when it should have been my first. Long story almost over... they had a pretty good size selection, and one that was a perfect match for our new bathroom - thanks again Dale for helping me with that one too! More...
These guys were so fantastic to work with during our home remodel. They hunted down a tile that I wanted and got it in stock. Because our job was big, they gave me very good pricing. I would work with them again on any tile project that I take on down the road. More...
Wonderful salespeople, wonderful selection, very good prices. I looked many places- including in Marin- and they were the most satisfactory option. No attitude, lots of patience. Now everyone says that my bathrooms look like they belong in a 5 star hotel. More...
Anyone who's done a big tile project can relate- I visited Santa Rosa Tile at least 5 times over the last few months throughout the decision and purchase process. Every time I've gone in, I've received excellent help from their friendly staff. They have a good selection and the prices are good.The staff were all very knowledgable and helped (novice) me with everything from how to remove tile to hooking me up with the contact info of someone who could bullnose my countertops. Ended up settling on buying all of the decorative tile and some additional tile for the project at Santa Rosa Tile- including some gorgeous decorative tile on clearance! We have another tile project around the corner and we'll be buying all the tile at SRT. More...
Very friendly staff.I bought a kerdi shower system from these guys.They are very knowledgeable and they gave great advice. Perfect for a do it yourselfer.Plus the price of the kit was lower than i could get online.5 stars from me! More...
Great store!!! Friendly staff that know their product. I was able to find what exactly what I needed. My tile setter was scheduled for the following week and everything was in stock. The pricing seemed better than Home Depot, not what I expected for a full service store. More...