Loading...

Please wait ...

Safeguard Security logo logo
S

Safeguard Security

Country Trace, Arizona

(37)
This professional is currently unavailable.
You can request reply and they will reach out as soon as they can.

Photos (3)

See all

Reviews (37)

Leave a review
5/5

37 customer reviews

Loading...
6 September 2019

Safeguard is now AAA Smart Home and there has been so much improvement already! We had a lot of issues with the Safeguard alarm system that we had installed and were so frustrated with the lack of customer service. AAA Smart Home's new Operations Manager, Lindsay,  brought a team in and the service was beyond our expectations. They installed a new alarm system that actually works, and even added awesome cameras for us. We are so happy with our system and the service we received from AAA Smart Home. They have new employees in their customer service center that are helpful and knowledgable, and their technician Dave is just fabulous. Thank you Lindsay and the AAA Smart Home team for correcting mistakes of the past and ensuring our home is protected. I can honestly say we are a very satisfied customer now, and would recommend that others give AAA Smart Home a chance. More...

Reviewed on Yelp

19 August 2019

I live out-of-state and needed an outdoor camera surveillance system that records after-dark activity around the perimeter of my elderly parent's patio home in Scottsdale.  The system needed to be instantaneously accessible online, both locally and remotely (by me) to view video recording, and havethe ability to send a notification alert ot my cell phone.  I called Safeguard (recently sold to AAA Smart Home).  Seth Carter came to my parent's home and performed a security assessment, and recommended a custom-configured system to me over the phone.Seth did a great job in asking my parents pointed questions to understand their normal movements around the outside of the house and provided a customized solution that met my expectations.  And with a recent technology upgrade now offered, I emailed Seth to request the change and he quickly added it.  Both initially and even two years later, Seth has been very responsive to my requests.  And of course, the system is expandable so I can add other services as needed.  The  system adds an element of safety for my parents.Thanks to Seth for installing a great surveillance system and for providing responsive customer service after the initial sale!Steve (concerned adult son) in Seattle More...

Reviewed on Yelp

9 August 2019

I would like to acknowledge the fine customer service I received as a past customer. Until I retired and moved to my home on a full time basis I relied upon Safeguard.  I live in a gated community with roving patrols so decided I no longer needed monitoring service. Nevertheless I occasionally arm the system.  Recently I discovered one of window sensors fell off.  I could not find a matching item on the internet so I reached out to Safeguard.  They spent time researching my original installation to help find the right part and get it to me at no charge. Mind you that I am not a current customer and I still got a great response. Well done Safeguard. More...

Reviewed on Yelp

8 August 2019

Many thanks to the team at Safeguard! Great team led by Seth Carter! Security system installed and working. Super easy to use and available by an app! Our family feels safe!

Reviewed on Yelp

8 August 2019

I am a proud customer of AAA Smart Home (formerly known as Safe Guard). Seth C. helped my family I and get the protection that we needed and was extremely helpful and easy to work with. I highly recommend that you give him a call. His cell is (602) 292-4702. If you play your cards right, maybe he'll also bring you chips and guac to your free consultation ;) More...

Reviewed on Yelp

19 December 2018

Our problem(s) were solved by them sending out a rep who was both knowledgeable & customer-oriented.   Within minutes, the system was not only working properly but he explained what happened & its resolution!   We're very pleased with the effort that Safeguard went to for resolving our issue(s).  We highly recommend this security company. More...

Reviewed on Yelp

16 October 2018

I needed safeguard to make an adjustment to my account. They worked with me and came up with a solution. Their customer service was respectful and fair. This is the third home I have used safeguard in. Their alarm systems are top notch and at a great price. More...

Reviewed on Yelp

13 August 2018

Great people, great atmosphere. Truly the best place I have ever worked. They really make you feel it when they say welcome to the Safeguard Family. Thank you Safeguard for the ongoing good times and great friends. Looking forward to many many more years to come. More...

Reviewed on Facebook

13 August 2018

Great company! Caring people who understand why security is so important in this day and age. They are over the top in customer service too!

Reviewed on Facebook

13 August 2018

We have had quite a few break ins around our area. I needed a solution right away and wanted a company I could trust. All the review I read lead me to Safeguard and it's a choice I will never regret. From the first call to their office to the friendly salesman and the knowledgeable install technician. It was just a great experience all around. I will recommend Safeguard to everyone I know. Thanks again to your great team! More...

Reviewed on Facebook

13 August 2018

If, like we were, you are nervous about going over budget on your integrated whole home entertainment system, all I can say is talk to Pete Clark, spend the money, and let your new system turn you on every time you want Paviroti, or Johnny Cash, or Adam Levine live in your living room. As empty nesters, the technology was very scary. With Safeguard you should never fear, their integrators, Nate, and Jeff, leave you with a paradigm of a system, oxymoronic in it's delivery a "SIMPLYcomplex" solution. We now have a media closet full of stuff that could launch a mission to mars AND an intuitive hand held remote by our couch that allows easy access to the miracles available from streaming sources I previously thought were only for kids. Lastly, delivering anything to a crumudgen engineer was not easy, but Safeguard put up with me and refused to leave me as anything other than a raving fan. - Michael L Evans More...

Reviewed on Facebook

13 August 2018

My boyfriend and I recently had our alarm system installed by Safeguard. They were externally efficient, both with our time and money. We were both pleased with the technology aspect of the equipment and appreciate that Safeguard is a local company here in the valley. I would highly recommend Safeguard to any friends and or family. Ask for Bethany, she was our sales person and was awesome (not pushy at all)! More...

Reviewed on Facebook

13 August 2018

Just bought a new house, and decided to shop around for a security system. Safeguard has been a great choice! Salesman was professional and on time. He was patient while explaining how to use the system and took his time making sure we got what we needed. Thank you so much for being one of the few security companies taking pride in what they do. HIGHLY RECOMMEND SAFEGUARD SECURITY! More...

Reviewed on Facebook

13 August 2018

Couldn't be happier with Safeguard Security. They got my entire house setup and it was painless. Great product and really knowledgeable staff. Hands-down the best security company in AZ. I would recommend this company to anyone. More...

Reviewed on Facebook

13 August 2018

Katie from safeguard is amazing ! We switched from ADT and have loved every minute. The install went very smooth, the tech showed us how to use everything about the alarm. Top notch company in my book would recommend to all my friends and family. More...

Reviewed on Facebook

13 August 2018

Safeguard Security is by far the best security company in AZ. I've been using them for a while now, and the service has been nothing but excellence. Every time I call in for support, or to schedule service, the team there is always very helpful and patient with me. The technicians that have come out to do service on my the system are extremely knowledgeable about alarm systems, and are very honest. I wouldn't recommend any other security company to anybody in the area. Safeguard definitely has made me more confident in my home being safe, and some of the best customer service I have received. More...

Reviewed on Facebook

13 August 2018

We have been with Safeguard for a little over 2 years. I highly recommend this company! From the prompt call if you set off the alarm, to the great customer service, I can say Safeguard is the best alarm company we've had!

Reviewed on Facebook

13 August 2018

Phenomenal customer service, easily accessible and reliable, always have the newest technology available to protect me and my family. Thank you safeguard

Reviewed on Facebook

13 August 2018

Awesome company with amazing costomer service!! Would recommend.

Reviewed on Facebook

13 August 2018

Safeguard is a great organization. I am both an employee and a customer!

Reviewed on Facebook

13 August 2018

I have been a customer with Safeguard for many years now and I have nothing but positive things to say about this company. I would recommend them to anyone that is looking for an excellent alarm company. Through the years I've dealt with many of their employees either in person or through phone calls and all have been pleasant. They obviously care about customer service. I'm writing this review today from an above and beyond wonderful experience I had with one of their employees yesterday. It just amazed me how quickly she was able to handle the issue I was calling in for and then to go above and beyond and notice an error that was on my account which would have caused me headaches in the future. Just wanted to say thanks to Safeguard for obviously caring about your employees and who you hire to do your customer service. Great job!! More...

Reviewed on Facebook

13 August 2018

Safeguard is a great company. I have been a customer for years and will always choose them to keep my family and I safe.

Reviewed on Facebook

13 August 2018

Recently used Safeguard to activate my alarm. Great customer service and an overall smooth experience. There support staff is on point from my original sales rep to the arrival of my technician. Highly recommend using Safeguard!

Reviewed on Facebook

8 June 2018

I had such a smooth experience today with Safeguard I felt the need to share. I have been shopping around for in home security/ surveillance.  After talking to a few different companies I felt that Safeguard was the company I wanted to use because the person who helped me with getting my system set up went above and beyond to explain everything to me and in addition to that the price he gave me was the best. I feel completely satisfied and safe. My system is also very easy to use. Definitely a great experience. More...

Reviewed on Yelp

6 June 2018

Nowadays, who doesn't have a home security system? Well, if you don't and you're in the market for one.. Safeguard is the LOCAL company you're looking for. I have been researching security companies over the last couple weeks and Safeguard stood out to me the most. Not only are they local, but they were able to get me scheduled with a highly experienced salesman (used to be a technician, so he knows the ins and outs of the system) and he was able to completely customize the product for my home. The product is competitive in pricing to other companies, but honestly...if it was more expensive ... it would be worth it. You get what you pay for... with Safeguard it's outstanding customer service, quality of products and knowledge and of course, security. Thanks Seth for all your hard work and fitting it in my budget! More...

Reviewed on Yelp

10 May 2018

Great customer service. They aim to please there customers. The quality of the products they offer are top of the line. They explain every step of the process and do not mind helping if you have questions or need technical support. Thank you Safeguard!!!!!

Reviewed on Yelp

3 April 2018

Been using safe guard for 4 years now. Very happy with it. Matt Morehead is great to deal with and he`s my guy if I have any issues. Plus, Safeguard is local in AZ. No out of state monitoring. I like that. More...

Reviewed on Yelp

2 April 2018

You'll be hard pressed to find a better person to help you with your needs than Grant Sanders.  He pretty much grew up in the business as his parents worked for the company.  He has done most every job at the company and is EXTREMELY knowledgeable.  I love that he is a Veteran of the US Navy and that he coaches youth football.  Terrific Character. More...

Reviewed on Yelp

28 February 2018

Overall we are pleased with Safeguard. We had one problem with our unit needing servicing several months after we moved in and assumed ownership of the unit. We did not know prior to having serviceman come out and fix that there is a way to fix the unit ourselves by asking Safeguard to temporarily disable the 'tamper' alert so that we can repair our own device, saving the service call. After having a company rep reach out and explain as well as take steps to solve our problem, we are very pleased with the company's prompt response to any issues. More...

Reviewed on Yelp

30 December 2017

I originally contacted Safeguard because they were recommended as the best security company in the Phoenix area. I've had them for many years now and couldn't say enough good things about them. Their service is prompt, their employees are knowledgeable, they don't try selling you on anything you don't want or need. They are very honest, professional and very responsive. Their remote control app is simple and easy to use and puts me in control. Probably the best alarm company I've ever had. More...

Reviewed on Yelp

20 April 2017

I've been with safeguard for at least 12 years.   They are professional and reasonable.  Nick came over and modified an existing system in my house.  He was excellent. So knowledgeable. Thanks safeguard! More...

Reviewed on Yelp

10 April 2017

No complaints. They call within 10 seconds of an alarm. App works great, highly recommend going with the Alarm.com app enabled plan. You'll see notifications for open doors, open windows. More...

Reviewed on Yelp

11 March 2017

I had my system installed last week at my new home. The install process was easy and the tech was professional. I had Safeguard at my last home and recommend them to everyone, I wouldn't trust anyone else with my home protection.

Reviewed on Yelp

12 January 2017

A month ago we had a new system installed in our apartment. The process was seamless! The techs who came out were incredibly professional and approachable! They walked us through our system set up and answered all of our questions. They cleaned up after themselves and were very thorough! The system itself is very modern and user friendly! The app we use to manage our system while away has a fantastic interface and is incredibly reliable! I would recommend safeguard to anyone who is looking for exceptional service, genuine customer care, and the peace of mind knowing you are protected! More...

Reviewed on Yelp

15 December 2015

My original alarm company was bought out many years ago, and my contract bought and sold many times over since.  My current alarm company, based in PA, has been a nightmare.  So, the search began for finding a new, local, provider.I had two companies come to my home for a quote.  The first one, despite glowing online reviews, was shady as shit, and creepy to boot.  The second seemed inexperienced.Safeguard was recommended to me, so I first reached out to them by phone.  Was immediately connected to a sales person, April, who was delightful.  She was knowledgeable, patient and straight-forward, so I set up an install appointment for the following week.What was interesting about Safeguard, is that every other provider in the Valley told me I needed to upgrade my landline system to a cellular system, but also replace the keypads, which of course, meant a higher install cost.  Safeguard upgraded me to a cellular system, but didn't make me buy new keypads or features I didn't need.  I loved that!  (I have issues with companies that lie about upsells.)The technician, Ken, was lovely and professional.  Arrived on time, and quickly went to work checking sensors, and updating the system. I have an older system that the original installer locked out, which I had told April, and Ken had NO problem working around the lockout.  He even asked if I needed him to wear booties, so as not to track through the house.  :)  There were no hidden fees or contract inclusions, and unlike the other vendor, when I asked to read the contract, he stepped outside to give me time to do so on my own.  Like I said- nothing to hide.Yes, they are a bit more than other providers on the monthly monitoring cost, but, you get what you pay for, and really...if you're going to bother to have an alarm system, do you not want the best (and local!) company monitoring your home? More...

Reviewed on Yelp

26 August 2015

Safeguard is a terrific company to deal with and I don't give very many good reviews.  From sales to install and then on to the final inspection with the City of  Scottsdale - this company is A1! !  Everything they said was done to the letter.  The install crew respected our policies, communicated wonderfully, treated everyone here very well and were true to their word.  I cannot say enough good things!!  You do not need to look any farther - this is your last stop for security and fire protection. More...

Reviewed on Yelp

24 July 2014

Awesome local security service and awesome employees.

Reviewed on Yelp