Excellent service in Long Valley NJ from Bob Doty! Friendly, professional and thorough! Definitely recommend Russel Reid. We've been using them since 1995.
This was my first experience with septic servicing since I got my house and I'm SO glad I went with these guys. I had no idea what I was doing. They asked me to dig out the cover and I spent all sunday digging and trying to find it. I just couldn't. Bob was super helpful and found it for me and dug it out as a courtesy, which was amazing. Also, man was I far off. Anyway, couldn't have been a better experience, and I thank you Bob :) More...
Ken came out on an emergency basis within the hour I called to pump out the septic tank. He did an excellent job in explaining the process to me and in explaining how the septic system works. Very friendly and knowledgeable. Would highly recommend using Russell Reid to everybody with a septic system. More...
Russell Reid's employees are all very polite and quick to respond. I like getting email confirmation and being able to respond or change the date via email. The service guy himself was very competent. Great all around. More...
Very honest,l and professional. I would recommend them!!
Chuck first rate service. Year two. Very good service.
Jennifer Caroccia- Scranton
Awesome service. Brad was amazing .Very prompt and helped me . Truely a great customer service experience
Eileen Grieve Stokes
Once again your service person was excellent, friendly and knowledgeable. Have been using you for 30 years. Keep up the good work.
Scott Withers and everyone at Russell Reid are a great group of people. Statewide Restoration has had a wonderful working relationship with them for many years.
I have used Russell Reid services for the past 32 years. The driver/ technician is prompt, courteous, and knowledgeable. He makes sure the area is clean and neat when completed. More...
Scheduling was courteous, efficient, and patient when I had to reschedule!
Drivers were prompt and professional. I have used this company for years and
would never switch!
Andrew Z. Marinelli
We always have a great experience when we partner with Russell Reid. I am most impressed with their responsiveness and attention to detail. Great for residential and industrial. Highly recommend. More...
Excellent service... described the process in detail, explained what could be done in the future to ensure a healthy septic system... this company was recommended by the inspector of our septic system when we purchased the house. More...
Excellent and prompt service from a company whose business requires the same. Excellent customer service and very knowledgeable service technicians who take pride in their work. We have used Russell Reid for many years now, and we count on their work ethic and professional integrity to provide the services we count on. More...
Our driver was the best . We have a long winding steep driveway and it was no problem ........considering he had to back up ! He cleaned and flushed out the tank , and left not a drop on the property , a very quality guy and friendly too. Thank you Reid . More...
Gerry Trent Shubert
Had scheduled the Russell Reid company for Septic pumpout. Return call was prompt and email confirmation made setting up the appointment very easy. The crew that came out was very knowledgeable and explained the process to us. All our questions or concerns were thoroughly answered. We highly recommend this company for fast, friendly, prompt service. More...
Your driver/septic pumper was very professional and told me the condition of my septic system and what/what not to put in a septic system. He pumped both tanks and made a visual inspection of the surrounding area of the sand mound system for any leaks. I would highly recommend Russell Reid Waste Management. Thank you, see you in 2 years. More...
I’ve been using Russell Reid for a decade and wish I learned about them 20 years earlier!
Ben is the serviceman that always arrived and each property the first time he triangulated the position of the tank lid by measuring off the corners of the house and drew me a diagram on the receipt to simplify locating the tank for future service calls.
Neat, clean, and prompt.
Have always had calls answered by Brad or Jim when calling to request pump outs and completely happy with this company’s service. I’ve had many less than satisfactory experiences with other companies in the past. More...
Kathleen Galanis D'Anna
I was very pleased with the service. The driver was professional, polite and gave me some advice on keeping the lid clean from debris for a tighter fit. Great job we highly recommend their service for all your septic needs. More...
Reliable and responsive service all year long.
The service was professional. While I would prefer that they would have provided likely time of service the day before, they did tell me that the serviceman would likely be there between 2 and 5 pm. It was done at 3:30, promptly, with no issues. I certainly recommend their service. More...
Russell Reid Waste Management employs professional and knowledgeable Field Service Technicians. They are continually trained throughout their career in every aspect of removal, transportation, and disposal of septic, food grease, groundwater, and many other types of non-hazardous waste. The company also offers several other means of waste disposal...including roll-off containers of every size to meet customer needs, jetting services to help get those pesky sewer line clogs & debris removal, JetVac services capable of jetting and cleaning any size sanitary or sewer lines including catch basins and wastewater treatment plant tanks, & now also offer hydro-excavation when using machinery to dig is not permitted. Russell Reid also has frac tanks and vac-boxes to meet customers' specific needs of disposal. This company is one-stop shopping when it comes to non-hazardous waste handling. Not only am I an employee of Russell Reid, I've also been a customer...let me rephrase that - a Very Satisfied customer...they came to my home to pump out my septic tank, cleaning it completely & even offering chemical additives for me to add to my system to ensure that it would perform properly for years to come. I not only recommend their competitively priced waste handling services, but also recommend them as an employer... they are a great company to work for, a family-oriented atmosphere, and offer unlimited opportunities for career training & advancement. More...
They call you when they are on their way which is nice so you can better plan your day.
I've been using Russell Reid since I purchased the house 18 years ago and the past owner also used them. They call to remind you there coming. They announce they arrived. They come in, do whats needed, clean-up and leave. They are a very responsible company to deal with. More...
I use this company to pump my septic every few years, and they are always friendly and personable, efficient and reasonable. I would recommend!
I worked with Brad who was very professional and kind. Then Ryan helped me with some issues I was having with my septic. Definitely recommend
Great service at a reasonable price! No hassle and great communication!
A competent pumping, cleaning and inspection of our septic tank with care to make sure the tank was sealed properly after the service. No trace of "gray water" left around the tank area. An excellent job. More...
The service man called to provide updates. He was extremely knowledgeable and accommodating. He explained everything very well, and completed the job very quickly. He was very pleasant and polite.
Had a plug up of septic system on Saturday night. They were out at 9:30 am Sunday morning to respond. Not only did they take care of the problem but it was done in a professional, efficient manner making sure that we understood each and every step that was taken. GREAT JOB!!!
I was extremely pleased with Russell Reid! I currently live in Florida and have a rental property in New Jersey. They had issues on a Friday afternoon. I called and spoke with Jim who was extremely knowledgeable and professional. He explained, due to the inclement weather in New Jersey they were short staffed but was very sympathetic to our issue and tried to see if he could help us. Despite the staffing issues and weather....he was able to send a crew to our New Jersey property. Once they arrived, despite the cold and snow, they worked very hard to make certain our tanks was empty. The tenants were very pleased and and a result, I would highly recommend this company. Thank you very much!!! More...
Professional and pleasant service from start to finish. An appt. was scheduled very quickly and the technician came on time. Pleased with the service received. Highly recommend. More...
Professional on all levels. I recommend them family and friends. Thanks for the great job.
Spoke with a very nice gentleman on the phone. They dropped their price a little to come closer to a competitor’s price. I came home and it was done. No issues that I know of. More...
I have used Russell Reid in the past. I am happy to say I will use them in the future. The Customer Service representative/scheduler, Brad, and Ken, the Service Technician who performed the service at our property we’re both informative, efficient and very friendly. I feel my household is in good hands with the people at Russell Reid. I would recommend them to anyone in our area. Especially these two gentlemen. More...
The man who came to pump the septic was very polite. He explained what was going on in the tank and gave some tips about keeping the septic in good running order. This was the first time having the septic pumped so I had many questions and he was patient and kind answering all of them. More...
Septic pump outs are never exciting, but Ryan was on time, quick, gave me a full verbal report and receipt before he left. It's a less than glamorous job that was done very professionally. All anyone could ask for. Thanks. More...