Russell Court Hotel
BH1, Bournemouth
BH1, Bournemouth
Crystal Ballroom and restaurant with overall event capacity of 150 people overlooking the Bournemouth Seafront, Dorset.
Stage area for DJ's/Bands in the ballroom with easy access. Spot and laser lighting available.
Desi Dhaba Restaurant Which offer all sorts of cuisine from English Roast Dinner , Indo Chinese, Gujrati, Punjabi or Pizzas, Pasta, Burgers and also Fish Chips and many other buffet menu items available (Vegetarian or Non-Vegetarians).
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1320 customer reviews
Rohan Nirer
It was okay, I booked it just for the location!
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Steven Davey
They demand £50 deposit when you check in which is not advertised by 3rd party sites and do not return deposit for absolutely no reason. Linen clean but room and hotel minging !! More...
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jenish avaiya
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Ayyappa Ramineni
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Aaron Murray
The Russell Court Hotel,Well where do I start.It all started when myself and two colleagues were traveling along the South Coast to enjoy the delicacies it had to offer. I made a reservation costing £70 for the night which I was content with, but shortly after rang a rude employee who I assume is the overall manager of the hotel (shelter at best) who we referred to as Mr Chargable, which will come apparent as to why shortly.The shelter had sufficient parking for a Boeing 747 which was a great start but because of the gradient of the car park, the following advisories must be adhered to...Hill walking boots, above average fitness with no niggles and a recent MOT - ensuring your handbrake is fully functional.For that pleasure (as a paying customer off the hotel) the car park will cost you an additional £18 to stay in.On stumbling through the doors full of cramp and dehydrated from the hike up the car park, the scene before me was like stepping into the rocky horror picture show film set.There sat Mr Chargable, ready to pounce on my every question, first one being is the room empty and ready to occupy?His reply was yes.My next question was, I know we we are an hour early, but can we please move our bags in now?He said yes but that will be a £20 charge!So we kindly declined and came back 50 mins later and he allowed us the keys 5 minutes early (generous).After remind us that smoking or or vaping in the room was a £100 chargeable fee (not that I'd do this anyway), I left Mr chargable for the room.The route to the room was either via stairs and corridors that made you feel like you had your drinks spiked or an elevator that could feature in the new SAW film.After arriving at the door to my assigned room, I swiftly opened it only to be met with a smell that can only be described as one similar to the inside of an ashtray.I could have smoked 20 cigarettes, burnt my old receipts and letters, and Mr chargeable still wouldn't have known past its original stench!I walked throught the musky air towards the window at the far end of the room to open it but to my surprise it was open!The letter box size air vent was my only supply of clean oxygen.The WC facilities were terrible, the shower had more sea life then the footings of bournmouth pier, additionally my towl wasn't large enough to dry a barbie!That was it ! I had to leave, running towards the door fearing I'd shortly run out of oxygen, I tripped on what I could only describe as a Guinness World Record entry of a toenail!I left the hotel never to return, only to talk about the expirence as if it was a story like the grate escape and I had survived the tragic experience of the Russell Court Hotel!I could go on but I think I have built the picture for you and I only have the option of characters 54 left.So please deter yourselves from staying here you may not be as lucky as me. More...
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Galya Politova
The worst hotel I ever stayed. Dirty carpet, windows, moulded and never cleaned bathroom, no lights, broken toilet and furniture. Noisy almost all the night. Avoid this terrible and disgusting place. And at final of my Bournemouth’s adventure, It was shame on me, but the owner scammed me with £50 tv deposit after which he told that it was pre-authorisation however I was paid everything in advance. More...
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robbie glenn
I found this hotel exceptionally good for the price paid, wasn't expecting a 4 or 5 star hotel as through work traveling the country I have to have a stay over and just require a bed for the night. The staff I found very nice and helpful and the room very clean so will be staying there again when in Bournemouth.. More...
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Martin Deighton
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Rahat Nisar
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Shady Kheralden
It’s the worst hotel I’ve been in my lifeIt’s so disgusting and dirty smells really bad it’s really loud to stay people shouting in the morning. It smell really bad they never clean properly ….PEOPLE DO NOT COME TO THIS PLACE NOT RECOMMEND IT AT ALL … More...
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Shady Kheralden
IS THE MOST DIRTY PLACE? PLUS IT’S TOO EXPENSIVE AND I NEVER RECOMMEND IT TO ANYBODY
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Paula Paoola
Booked a room but when arrived there was no room booked. When asked for a refund customer service replied that I cancelled the booking no them so no refund even though I never stayed in their hotel. Opened a case with PayPal and the bank to get my money back. Don't trust this hotel More...
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Mark alford
Very much cheap and cheerful.Sound of running water all night but couldn't find the sourceParking turned out to be a nightmare as the car park around the hotel is public pay as you display so was absolutely useless to us. No coffee or tea in the room .Bathroom basin tap hardly came on , just a slight trickle .The price was very reasonable but to be honest I still expected slightly more .And then to cap everything off , in the morning I had to get a taxi back to my car as the hotels car park , which is public was rammed the night before.The hotel then tried to charge me £2.50 for watching my caseNot happy with that at all More...
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Jacqueline Chalmers
Rooms are very basic and could do with a bit of TLC. Location is perfect, staff are all lovely. Rooms are cheap enough though so I guess you get what you pay for :) would stay again.
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Alex Page
I’m not recommending this place to anyone
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Angelika St
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Mohammed Halim
Terrible customer service. Sink blocked. Saggy pillows. Bed felt like a trampoline. Smelly old carpets
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Skjǫldr Sverð
When we arrived we could visibly see one of the windows on the top floor rooms was loosely attached and almost falling off. That was the first of many things to come.Parking is extortionate £15Staff are not customer friendlyRoom was unbelievably hot even with windows open and fan onThe ceiling fan was missing a blade (faulty)Which caused it to be extremely loud almost like being in a factoryit was so loud we couldn't get a wink of sleep.Shower was impossible to adjust, either Lukewarm or scalding hotNo tea bags or coffeeMattresses were horribly uncomfortable and noisyThere are plenty of other cheap 2/3 star hotels in Bournemouth worth going for, definitely not here! More...
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Lina Buzaitė
Justinas extremely nice, kind, very helpful, polite and friendly. He made our visit even more enjoyable.
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Omar Ghanem
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Said Ajil
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Krishnendu P. S.
Please book early, if not they will charge you double!!
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Vishal Rulhan
The receptionist isn’t professional.They are very rude..table light not working in the room at all.water coming out while taking shower that straightaway goes to carpet.
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Bongani Mazini
Bad customer service really really rude!!!
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Nomathemba Mkhize
Very old, delapidated building, room very basic, carpets dirty and grubby, no control from management,noisy tenants and no rules enforcements. Very disappointed. The location good except accomodation facilities really need serious updating and better management. More...
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isha gautam
Worst service…dirty…
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Rajasekhar
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Frederick Nyame
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Lynda Richardson
Site stated they are decorating but no sign of it, the carpets were dirty and stained the lift really small one person and one suitcase is all that fits, waited ages to be served at the bar, did not like this hotel at all the only good thing was the location to the town and beach
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William Bloom
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David Piegaze
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Chaz Williams
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Robert Windle
Superb hotel by the sea ..nice bar nice and friendly staff and rooms very nice
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Ludmila Raducanu
The room is dirty and smells bad, and there is no shower gel or shampoo. The toilet was broken as well, we needed to make sure how we set down not to move it. And the reception staff was incredibly disrespectful via the phone. More...
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María Dolores Zapata
LA CASA DEL TERRORRRR....Horroroso una pesadilla...Llegue la puerta no abría luego no me pude duchar por ei agua hirviendo de la ducha ruido de tráfico terrorífico pido cambio de habitación y me axfisio por qué la ventana no se puede abrir además tengo que pedir 3 veces sábanas limpias para poder yo mudar la cama de la personq anterior te cobran £2,50 por guardar maleta cada hora te cobran por internet maleducados suciedad y mal olor una pesadilla no voy ni gratis al llegar pagas un depósito de 50£ NO IR OS ARREPENTIREIS Y MUCHO NUNCA PENSE ESTAR TAN MAL EN UN HOTEL UN HORRORRR. ..Y AUN ENCIMA 62€ LA NOCHE MENUDO ATRACO. More...
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Julie Powell
The room.was clean, a bit small but for the money it is fair. If you want food you can and breakfast, all very resonably.priced . Staff are friendly and helpful and it is right on the sea front. So it is very handy for the beach and town centre. More...
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Ray Ashman
I stayed at russel court house hotel with my son the room was small but you get what you payed for however it was clean the bed was clean im a big guy and I sleeped comfortably on the bed. The staff was very polite and explained everything to me clearly and the staff are very helpful i needed scissors to cut something and they got me one More...
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Jo Bloggs
seriously give this place a miss-Checked in on Friday 28th I was Rudely told I must produce Photo ID or I can not stay and its the law, room was small and unclean very tired furniture covered in sticky plastic cover, sink didn' t drain no shampoo only soap, now waiting for the deposit on my card to be cleared and have been told up to 11 days for this to happen, sadly they don't seem to take the reviews seriously enough to do anything better More...
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D J Booker
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Constantina Antoniadou
Horrible.
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T “Sponge” Wood
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David Porter
I recently stayed at the hotel and was pleasantly surprised with the room. I paid a fairly low price considering the location to the seafront and main tourist part of Bournemouth. All in all a nice peaceful 3 night stay,room was clean and everything worked OK.. thank you R C H. More...
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Steve leach
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Siddhi Shukla
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Junaid Tahir
My stay at the Russel Court Hotel in Bournemouth was nothing short of a nightmare. I cannot express how disappointed I am with the overall experience. Let me break down the numerous issues that made this hotel a dreadful choice.First and foremost, the rooms were outrageously overpriced for what they offered. The amenities were minimal, and the quality of the rooms did not justify the exorbitant rates charged. It felt like I was paying for a luxurious experience, but in reality, I received nothing more than a subpar accommodation.To add insult to injury, they dared to charge an additional £12 for the car park. This should have been included in the room price, considering how much they already milked from their guests.The lift to the rooms was a terrifying experience in itself. It was so tiny and dilapidated that I genuinely feared for my safety every time I used it. The creaking noises and shaky movements left me with the constant feeling that the lift might drop at any moment.Upon entering the room, the lack of basic toiletries like shampoo and body wash was glaringly apparent. It's ludicrous to expect guests to bring their toiletries or go out and purchase them separately during their stay. This is simply unacceptable for any hotel, let alone one that claims to offer a satisfactory experience.Furthermore, the window in my room was broken and couldn't be closed properly. The incessant noise from the fast cars on the roads outside made it impossible to get a good night's sleep. It felt like I was trying to rest in the middle of a race track.The final straw that broke the camel's back was the abysmal behavior of the morning reception staff. They were outright rude and unprofessional, showing no regard for the guests' comfort or satisfaction.In summary, my stay at the Russel Court Hotel was a complete disaster. The rooms were subpar and overpriced, the additional parking charge was a rip-off, the lift was a safety hazard, the lack of basic toiletries was unacceptable, and the broken window coupled with the noise from the roads ruined any chance of relaxation. To top it all off, the morning reception staff's rudeness left a lasting negative impression.I urge everyone considering this hotel to steer clear and find better accommodations elsewhere. This was by far one of the worst hotel experiences of my life, and I wouldn't wish it upon my worst enemy. Save yourself the trouble and disappointment and choose a different hotel for your stay in Bournemouth More...
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Shaun Anderson
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Hassan Raza
One of the worst experiences of staying in a hotel. It's not even 'you get what you pay for'. From the dirtiest ,dustiest rooms to the poorest service provision , one should get paid for staying in a place like that and not the other way around.The one star is only for location
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Meralsito 676
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Hannah
DO NOT STAY HERE!The rooms are dirty and stained, and the staff are extremely rude and unprofessional. My husband stayed here and slept over the checkout time. He walked out of his room and as he's walking down the corridor the man at reception starts shouting at him that he won't be getting his deposit back. Although he did oversleep, looking at the reviews its clear they will do anything to keep the deposit from guests!I've never even come across a hotel that takes a deposit... So that tells you alot. SAVE YOUR MONEY and don't stay here!! More...
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ash allus
Service in this hotel is the worst.Taking money from your account without Authorisation. Talking with the receptionist, and saying nothing to do with us. Is there anyone to talk to explain why amount of money deducted from my account. No there’s not. Only by email.Honestly it’s the worst customer service I ever experienced.Not recommend to deal with them More...
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What do you love most about your job?
Providing the highest level of service possible, ensuring customer satisfaction.
Food freshly prepared to customers requirements.
Why should our clients choose you?
Providing the highest level of service possible, ensuring customer satisfaction.
Food freshly prepared to customers requirements.
What changes have you made to keep your customers safe from Covid-19?
All staff our fully vaccinated - extra care and checks is taken on cleaning
Hall Hire
Hall hire available for all types of functions
Crystal Ballroom and restaurant with overall event capacity of from 20 people to 150 people. Ballroom overlooking the Bournemouth Seafront.
Stage area for DJ's/Bands in the ballroom with easy access. Spot and laser lighting available.
Restaurant
Desi Dhaba Restaurant Which offer all sorts of cuisine from Indo Chinese, Gujrati, Panjabi or Pizzas and Pasta and many other buffet menu items available (Vegetarian or Non-Vegetarians). All freshly prepared to order.
Private Room from 20 people can be organised.
Crystal Ballroom and restaurant with overall event capacity of 150 people. Ballroom overlooking the Bournemouth Seafront.
Bar
Fully licenced Bar on-site.
Car Parking
On-site car parking available - Fixed rate charge or Pay and Display
Hotel En-suite bedrooms
Single Rooms
Double Rooms
Twin Rooms
Family Rooms (3/4 people sharing)
All Room with private bathrooms.
