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R

Royal Home Services

Tunbridge Wells

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Reviews (1)

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2/5

1 customer review

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17 March 2021

The initial service from Royal Home Services was fantastic. Nothing was too great a problem, they collected keys, completely trustworthy and I certainly felt as though my new home would be ready to move into. Unfortunately the execution was utterly lacking.

We expected a thorough deep clean of the house (apparently they are the best and for £540 we were certainly expecting it).

Whilst carpets were excellently cleaned (an external provider), cobwebs hung in the window frames, ceilings and wall corners, food was found crusted in kitchen cupboards and dust was clearly visible on the bannisters, skirting boards and inner cupboards.

The wood burner also has what looked like an entire season of ash stored in it. Apparently this ‘wasn’t in the scope of a deep clean and could break a hoover’. I might suggest a dust pan and brush would have been more than sufficient, but then I am not the expert.

Very disappointed and would not recommend.
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