I was concerned after reading so many terrible reviews(only found them after i had placed the order)but to my relief the package came on time and in perfect condition. I would use this company agin in a flash More...
i was very warried to purchase on this website due do some reviews, i contact the customer and they alsways answer the next working day arround 9/10 am in the best way possible, than i place the order, everything was perfect so i place another one and again everything fine. cant see why dose not have not 5 stars. recommended More...
Best price and speedy delivery tot he other side of the world!!
Exemplary customer service.
Allan Caleb Bernardus
Excellent service i love the creativity and fast turn around time. Ill defnitly use them again.
Shout out to Royal Designs for the work they did on my project. Clean and professional work. Keep up the good work.
This is a very professional business and I love the work they do :)
First time I ordered from Royal Design and I made two orders in two days (3rd and 4th Jan). I read all the negative reviews after I placed the orders, I was a bit worried but I thought "oh well, just give it the benefit of the doubt". My both orders were not in stock when I placed them, with 4-6 weeks shipping period. To my surprise, I received a notification from Royal Design on 17th Jan for one of my orders (a rug from Linie Design) advising that the rug would arrive to their warehouse on 25th Jan. I was going to follow it up on 28 Jan given 26 & 27 were the weekend. To my surprise again, I received the shipping notification in the morning of 26th Jan (25th Jan SE time). I haven't received the rug yet but it's on track arriving on Monday 2 Feb. I don't need my other order anymore (a throw from Fritz Hansen) so I decided to cancel the order. I sent the request on 18 Jan and a follow up email on 22 Jan. No reply. I didn't held my expectation high. To my surprise again! I got an email from Royal Design on 29 Jan, advising that my order had been cancelled and refund would be in my credit card in 1-3 business days. I got my refund today (31 Jan). I can't speak for other people, but my experience with Royal Design has been satisfactory, no drama at all! Thank you! More...
I only saw the not very good posts after I had ordered two plates was a bit worried but they arrived well packaged and before the scheduled time by Fed Ex (week before Christmas)
Kartell chair came as promised via Fed Ex. Packed well - Looks great!! Friendly correspondence via social. Thanks Royal Design!
I have been shopping from this wonderful store for years. We live across the world, in a country with smaller population than European countries. It's limited to the range our stores stock.Therefore Royal Design is like a fairyland of available homewares, especially for a glass collector. I have never been disappointed. Customer Service department always polite, friendly, and efficient with answering my queries. Always receive order delivered by Fedex as expected. Once only I needed to request a return only because the shade of the colour of the product had changed since my original one purchased, it was facilitated quickly and perfectly. The range of goods available at Royal Design is extensive and fabulous. I can not recommend their internet store highly and am sorry that others feel compelled to write such disappointing comments. R D have been setting up the new website, so there were bound to be some hiccups with the transition, it happens everywhere. It's a beautiful place to shop. Thankyou, Royal Design. More...
Always delivers on time! The perfect shop för gifts and great design!